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Latest Contact Center Stories

2014-07-08 23:04:33

New capabilities bring Small, Medium and Enterprise Businesses (SME) flexibility, scalability and buy-only-what-you-need customization. Los Angeles, California (PRWEB) July 08, 2014 TelePacific Communications®, a leader in connect, cloud and business continuity solutions for small and medium sized businesses, announces the availability of Contact Center for TelePacific Hosted PBX, a powerful new solution that leverages the easy-to-scale, manage and use features of its popular Hosted...

2014-06-24 23:17:48

Award Given at “Frost & Sullivan Japan Excellence Award” Ceremony Tokyo, Japan (PRWEB) June 24, 2014 transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) received “Japan Contact Center Outsourcing Service Provider of the Year” from Frost & Sullivan (Headquarters: California, US). Frost & Sullivan is a global growth consulting company that houses 1,800 analysts and holds a solid track record in...

2014-05-28 23:18:14

Evaluation Based on Completeness of Vision and Ability to Execute Atlanta, GA (PRWEB) May 28, 2014 Presence Technology, a leading provider of Contact Center solutions, today announced it has been included by Gartner, Inc. in the Magic Quadrant of the Contact Center Infrastructure. Gartner’s May 22, 2014 report is focused on Contact Center Infrastructure. The report mentions 19 Contact Center Infrastructure technologies, including: Outbound dialing/proactive contact, Virtual routing...

2014-05-08 23:07:48

Industry Leading Companies Like Intuit, MakerBot, Remington, and Silverpop Focus On Customer Success, Not Just Agents and Channels San Diego, CA (PRWEB) May 08, 2014 MindTouch, the company that leads the universe in powering customer success, will be speaking at the ICMI Contact Center Expo and Conference alongside an illustrious panel of thought leaders who may or may not have been sent from the future. Driven by an insatiable need to rescue humanity from poor customer service, these...

2014-03-31 23:33:04

BroadConnect Telecom, a leader in cloud communication technology, is pleased to announce a new addition to its hosted business telecommunications spectrum. Contact Center Plus, is a solution designed to enhance the contact center experience. Vaughan, ON (PRWEB) March 31, 2014 BroadConnect Telecom, a leader in cloud communication technology, is pleased to announce a new addition to its hosted business telecommunications spectrum. Contact Center Plus, is a solution designed to enhance...

2014-03-10 08:35:36

Aeonix cloud architecture enables 'Bring Your Own Cloud' approach to reduce costs and guarantee full redundancy PETACH TIKVA, Israel, March 10, 2014 /PRNewswire/ -- Tadiran Telecom [http://www.tadirantele.com/tadiran-telecom.aspx ], a global provider of Unified Communications & Collaboration (UC&C), Contact Center, and Control Room solutions, has announced that its Aeonix [http://www.tadirantele.com/tadiran-telecom/products/aeonix-ucc/aeonix-overview.aspx ] platform...

2014-02-25 23:29:07

CCNG announces the March event of the 2014 Improving the Customer Experience series to be hosted by CCNG member Family Dollar at their Charlotte NC area contact center operations on March 13th in Matthews, NC. The CCNG events bring together area contact center, customer experience and customer care management from across industries to share perspectives, proven strategies and innovative best practices. Fort Worth, Texas (PRWEB) February 25, 2014 CCNG International Inc. is pleased to...

2014-02-11 23:26:20

CCNG announces the first event of the 2014 Improving the Customer Experience series to be hosted by CCNG member Thompson Creek Window Company / Closet America at their Baltimore MD area contact center operations on February 27th in Lanham, MD. The CCNG events bring together area contact center, customer experience and customer care management from across industries to share perspectives, proven strategies and innovative best practices. Fort Worth, Texas (PRWEB) February 11, 2014 CCNG...

2014-02-06 23:26:09

Learn Vital Issues in Optimizing Contact Center Operations Sarasota, Florida (PRWEB) February 06, 2014 As companies recognize that delivering a better customer experience is a business imperative, they view their contact centers as the front line of customer engagement. The impetus is to provide exceptional customer service as well as to transition these operations from passive cost centers to proactive profit centers that contribute to the bottom line. CRMXchange, the leader in online...


Word of the Day
attercop
  • A spider.
  • Figuratively, a peevish, testy, ill-natured person.
'Attercop' comes from the Old English 'atorcoppe,' where 'atter' means 'poison, venom' and‎ 'cop' means 'spider.' 'Coppa' is a derivative of 'cop,' top, summit, round head, or 'copp,' cup, vessel, which refers to 'the supposed venomous properties of spiders,' says the OED. 'Copp' is still found in the word 'cobweb.'
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