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Latest Contact Center Stories

2014-08-19 12:26:45

Report from the International Customer Management Institute (ICMI) provides real-life examples, high-level direction, and practical technology recommendations for smarter workforce management. COLORADO SPRINGS, Colo., Aug. 19, 2014 /PRNewswire/ -- The International Customer Management Institute (ICMI) has released its 2014 report, What's in Your WFO? Workforce Optimization for Today's Contact Center, a research-based guide to effective workforce practices. Today's multichannel environment has...

2014-07-30 08:37:56

NICE transforms customer service into a real-time engagement experience, providing today's customers the right service immediately and effortlessly RA'ANANA, Israel, July 30, 2014 /PRNewswire/ -- NICE Systems (NASDAQ: NICE) today announced the NICE Engage Platform [http://okt.to/eiV8zK ], its next generation capture platform, which supports 100 percent real-time analytics at unrivaled scale, speed and cost efficiency. The platform allows customer-facing organizations to...

2014-07-08 23:04:33

New capabilities bring Small, Medium and Enterprise Businesses (SME) flexibility, scalability and buy-only-what-you-need customization. Los Angeles, California (PRWEB) July 08, 2014 TelePacific Communications®, a leader in connect, cloud and business continuity solutions for small and medium sized businesses, announces the availability of Contact Center for TelePacific Hosted PBX, a powerful new solution that leverages the easy-to-scale, manage and use features of its popular Hosted...

2014-06-24 23:17:48

Award Given at “Frost & Sullivan Japan Excellence Award” Ceremony Tokyo, Japan (PRWEB) June 24, 2014 transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) received “Japan Contact Center Outsourcing Service Provider of the Year” from Frost & Sullivan (Headquarters: California, US). Frost & Sullivan is a global growth consulting company that houses 1,800 analysts and holds a solid track record in...

2014-05-28 23:18:14

Evaluation Based on Completeness of Vision and Ability to Execute Atlanta, GA (PRWEB) May 28, 2014 Presence Technology, a leading provider of Contact Center solutions, today announced it has been included by Gartner, Inc. in the Magic Quadrant of the Contact Center Infrastructure. Gartner’s May 22, 2014 report is focused on Contact Center Infrastructure. The report mentions 19 Contact Center Infrastructure technologies, including: Outbound dialing/proactive contact, Virtual routing...

2014-05-08 23:07:48

Industry Leading Companies Like Intuit, MakerBot, Remington, and Silverpop Focus On Customer Success, Not Just Agents and Channels San Diego, CA (PRWEB) May 08, 2014 MindTouch, the company that leads the universe in powering customer success, will be speaking at the ICMI Contact Center Expo and Conference alongside an illustrious panel of thought leaders who may or may not have been sent from the future. Driven by an insatiable need to rescue humanity from poor customer service, these...

2014-03-31 23:33:04

BroadConnect Telecom, a leader in cloud communication technology, is pleased to announce a new addition to its hosted business telecommunications spectrum. Contact Center Plus, is a solution designed to enhance the contact center experience. Vaughan, ON (PRWEB) March 31, 2014 BroadConnect Telecom, a leader in cloud communication technology, is pleased to announce a new addition to its hosted business telecommunications spectrum. Contact Center Plus, is a solution designed to enhance...

2014-03-10 08:35:36

Aeonix cloud architecture enables 'Bring Your Own Cloud' approach to reduce costs and guarantee full redundancy PETACH TIKVA, Israel, March 10, 2014 /PRNewswire/ -- Tadiran Telecom [http://www.tadirantele.com/tadiran-telecom.aspx ], a global provider of Unified Communications & Collaboration (UC&C), Contact Center, and Control Room solutions, has announced that its Aeonix [http://www.tadirantele.com/tadiran-telecom/products/aeonix-ucc/aeonix-overview.aspx ] platform...

2014-02-25 23:29:07

CCNG announces the March event of the 2014 Improving the Customer Experience series to be hosted by CCNG member Family Dollar at their Charlotte NC area contact center operations on March 13th in Matthews, NC. The CCNG events bring together area contact center, customer experience and customer care management from across industries to share perspectives, proven strategies and innovative best practices. Fort Worth, Texas (PRWEB) February 25, 2014 CCNG International Inc. is pleased to...

2014-02-11 23:26:20

CCNG announces the first event of the 2014 Improving the Customer Experience series to be hosted by CCNG member Thompson Creek Window Company / Closet America at their Baltimore MD area contact center operations on February 27th in Lanham, MD. The CCNG events bring together area contact center, customer experience and customer care management from across industries to share perspectives, proven strategies and innovative best practices. Fort Worth, Texas (PRWEB) February 11, 2014 CCNG...


Word of the Day
cock-a-hoop
  • Exultant; jubilant; triumphant; on the high horse.
  • Tipsy; slightly intoxicated.
This word may come from the phrase 'to set cock on hoop,' or 'to drink festively.' Its origin otherwise is unclear. A theory, according to the Word Detective, is that it's a 'transliteration of the French phrase 'coq a huppe,' meaning a rooster displaying its crest ('huppe') in a pose of proud defiance.' Therefore, 'cock-a-hoop' would 'liken a drunken man to a boastful and aggressive rooster.'
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