Latest Contact Center Stories
Fourteen Case Studies will reveal Top Organizations' Secrets to Success COLORADO SPRINGS, Colo., March 26, 2015 /PRNewswire/ -- The International Customer Management Institute (ICMI), today
Annual Awards Program Recognizes those Making Strides in the Customer Management Industry COLORADO SPRINGS, Colo., March 11, 2015 /PRNewswire/ -- The International Customer Management Institute
Presence´s awarded solution includes functional and feature improvements that simplify its implementation and better responds to new market needs Atlanta,
Connect First, an award-winning cloud contact center software vendor, will be hosting a cocktail party tonight at the Omni Hotel from 7-9 p.m. Orlando, Fla.
Monet Software makes it to CIOReview’s top Contact Center Technology Solution Providers list for its expertise in Workforce Optimization (WFO) Solutions. Fremont,
FREMONT, Calif., Jan.
CIOReview has selected Fonolo as one of the 20 Most Promising Contact Center Technology Solution Providers because of its expertise in cloud-based call-back solutions and virtual queuing.
To support its continued effort to help contact centers improve performance and increase customer engagement, SpiceCSM is pleased to announce the release of its next generation process editor.
SUNNYVALE, Calif., Dec.
Three hotels in Puerto Rico selected the Aeonix UC&C solution due to new features developed specifically for the hospitality industry, positioning the Aeonix as a strong contender in the Hospitality
- The practice of two or more parties jointly purchasing all or part of a butchered cow and dividing the meat between them.