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Latest Contact Center Stories

2015-03-26 08:42:26

Fourteen Case Studies will reveal Top Organizations' Secrets to Success COLORADO SPRINGS, Colo., March 26, 2015 /PRNewswire/ -- The International Customer Management Institute (ICMI), today

2015-03-11 08:26:26

Annual Awards Program Recognizes those Making Strides in the Customer Management Industry COLORADO SPRINGS, Colo., March 11, 2015 /PRNewswire/ -- The International Customer Management Institute

2015-02-27 23:15:37

Presence´s awarded solution includes functional and feature improvements that simplify its implementation and better responds to new market needs Atlanta,

2015-01-29 23:07:36

Connect First, an award-winning cloud contact center software vendor, will be hosting a cocktail party tonight at the Omni Hotel from 7-9 p.m. Orlando, Fla.

2015-01-26 23:08:19

Monet Software makes it to CIOReview’s top Contact Center Technology Solution Providers list for its expertise in Workforce Optimization (WFO) Solutions. Fremont,

2014-12-18 23:05:31

CIOReview has selected Fonolo as one of the 20 Most Promising Contact Center Technology Solution Providers because of its expertise in cloud-based call-back solutions and virtual queuing.

2014-12-11 23:07:09

To support its continued effort to help contact centers improve performance and increase customer engagement, SpiceCSM is pleased to announce the release of its next generation process editor.

2014-11-18 12:34:52

Three hotels in Puerto Rico selected the Aeonix UC&C solution due to new features developed specifically for the hospitality industry, positioning the Aeonix as a strong contender in the Hospitality


Word of the Day
cowpooling
  • The practice of two or more parties jointly purchasing all or part of a butchered cow and dividing the meat between them.
The word 'cowpooling' was formed on the model of 'carpooling'.