Latest Contact Center Stories
CIOReview has selected Fonolo as one of the 20 Most Promising Contact Center Technology Solution Providers because of its expertise in cloud-based call-back solutions and virtual queuing.
To support its continued effort to help contact centers improve performance and increase customer engagement, SpiceCSM is pleased to announce the release of its next generation process editor.
SUNNYVALE, Calif., Dec.
Three hotels in Puerto Rico selected the Aeonix UC&C solution due to new features developed specifically for the hospitality industry, positioning the Aeonix as a strong contender in the Hospitality
Global Contact Center Market 2014-2018 profiles key players like Alcatel-Lucent S.A., Avaya, Cisco Systems Inc. and Huawei Technologies Co. Ltd.
CRMXchange and SWPP Industry-Leading 7th Annual Online Event Set for November 3rd – 6th Sarasota, Florida (PRWEB) October 17, 2014 Cyber M@rketing
The latest enhancements enable additional enterprise telephony features, WebRTC support and enhanced API support for mobile and web-based applications. ATLANTA,
Report from the International Customer Management Institute (ICMI) provides real-life examples, high-level direction, and practical technology recommendations for smarter workforce management. COLORADO
NICE transforms customer service into a real-time engagement experience, providing today's customers the right service immediately and effortlessly RA'ANANA, Israel, July 30, 2014 /PRNewswire/
New capabilities bring Small, Medium and Enterprise Businesses (SME) flexibility, scalability and buy-only-what-you-need customization. Los Angeles, California
- A gift; a largess; a gratuity; a present; a dole.