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Latest Contact Center Stories

2015-03-30 23:05:42

Partnership to fuel growth in expanding market Minneapolis, MN (PRWEB) March 30, 2015 Calabrio,

2015-03-26 08:42:26

Fourteen Case Studies will reveal Top Organizations' Secrets to Success COLORADO SPRINGS, Colo., March 26, 2015 /PRNewswire/ -- The International Customer Management Institute (ICMI), today

2015-03-11 08:26:26

Annual Awards Program Recognizes those Making Strides in the Customer Management Industry COLORADO SPRINGS, Colo., March 11, 2015 /PRNewswire/ -- The International Customer Management Institute

2015-02-27 23:15:37

Presence´s awarded solution includes functional and feature improvements that simplify its implementation and better responds to new market needs Atlanta,

2015-01-29 23:07:36

Connect First, an award-winning cloud contact center software vendor, will be hosting a cocktail party tonight at the Omni Hotel from 7-9 p.m. Orlando, Fla.

2015-01-26 23:08:19

Monet Software makes it to CIOReview’s top Contact Center Technology Solution Providers list for its expertise in Workforce Optimization (WFO) Solutions. Fremont,

2014-12-18 23:05:31

CIOReview has selected Fonolo as one of the 20 Most Promising Contact Center Technology Solution Providers because of its expertise in cloud-based call-back solutions and virtual queuing.

2014-12-11 23:07:09

To support its continued effort to help contact centers improve performance and increase customer engagement, SpiceCSM is pleased to announce the release of its next generation process editor.


Word of the Day
honeyguide
  • Any of various tropical Old World birds of the family Indicatoridae, some species of which lead people or animals to the nests of wild honeybees. The birds eat the wax and larvae that remain after the nest has been destroyed for its honey.
Honeyguide birds have even been known to eat candles.