Latest Contact Center Stories

2014-12-18 23:05:31

CIOReview has selected Fonolo as one of the 20 Most Promising Contact Center Technology Solution Providers because of its expertise in cloud-based call-back solutions and virtual queuing.

2014-12-11 23:07:09

To support its continued effort to help contact centers improve performance and increase customer engagement, SpiceCSM is pleased to announce the release of its next generation process editor.

2014-11-18 12:34:52

Three hotels in Puerto Rico selected the Aeonix UC&C solution due to new features developed specifically for the hospitality industry, positioning the Aeonix as a strong contender in the Hospitality

2014-10-21 23:07:33

Global Contact Center Market 2014-2018 profiles key players like Alcatel-Lucent S.A., Avaya, Cisco Systems Inc. and Huawei Technologies Co. Ltd.

2014-10-17 23:04:01

CRMXchange and SWPP Industry-Leading 7th Annual Online Event Set for November 3rd – 6th Sarasota, Florida (PRWEB) October 17, 2014 Cyber M@rketing

2014-09-17 23:12:33

The latest enhancements enable additional enterprise telephony features, WebRTC support and enhanced API support for mobile and web-based applications. ATLANTA,

2014-08-19 12:26:45

Report from the International Customer Management Institute (ICMI) provides real-life examples, high-level direction, and practical technology recommendations for smarter workforce management. COLORADO

2014-07-30 08:37:56

NICE transforms customer service into a real-time engagement experience, providing today's customers the right service immediately and effortlessly RA'ANANA, Israel, July 30, 2014 /PRNewswire/

2014-07-08 23:04:33

New capabilities bring Small, Medium and Enterprise Businesses (SME) flexibility, scalability and buy-only-what-you-need customization. Los Angeles, California

Word of the Day
  • A gift; a largess; a gratuity; a present; a dole.
The word 'donative' comes from a Latin word meaning 'to give'.