Latest Contact Center Stories
Microsoft Partner Axonom to feature cloud-based Powertrak Time and Billing, Product Configurator and Contact Center solutions on iPads, Android and Surface Tablets at Microsoft Convergence in New Orleans, LA. Minneapolis, MN (PRWEB) March 14, 2013 Axonom, a leading provider of high-tech industry Customer Relationship Management (CRM) and Partner Relationship Management (PRM) solutions for Microsoft Dynamics CRM 2011, today announced its participation as an exhibitor at the Microsoft...
CRMXchange March Activities: Evolving Role of Contact Centers, Latest Tech Demos, Multi-Channel/Cloud Virtual Conference Montvale, NJ (PRWEB) February 28, 2013 The contact center is transitioning. Instead of being viewed as a cost center, it is now being looked upon as a powerful business intelligence resource, delivering critical data that impacts every facet of an organization’s performance. The use of Interaction Analytics is a driving force in this metamorphosis, enabling contact...
Technology Innovation Showcase presentations will provide detailed analysis of latest contact center advances. Montvale, NJ (PRWEB) January 22, 2013 Cyber M@rketing Services/CRMXchange, the leader in online events for CRM and Contact Center professionals, announced a new series of webcasts designed to enable companies to learn more about new applications to help them operate more efficiently and improve the customer experience. The Technology Innovation Showcase is a monthly program...
COLORADO SPRINGS, Colo., Jan. 15, 2013 /PRNewswire/ -- The International Customer Management Institute (ICMI) has released its 2013 research report, A Mobile Customer Service Strategy: The Contact Center, the Agent, and the Challenges of Implementation, including key findings and study results. The study results were collected from a late 2012 online survey to 422 customer service professionals. Worldwide participants from various industries and all levels of the contact center...
BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the MAXIMUS Georgia Childcare and Parent Services Contact Center by awarding it Certification as a Center of Excellence for the second year in a row. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction. Santa Barbara, CA (PRWEB) December 19, 2012 MAXIMUS Georgia Childcare and Parent Services (CAPS) Contact Center has been certified as a Center...
COLORADO SPRINGS, Colo., Sept 26, 2012 /PRNewswire/ -- ICMI has selected the finalists for the 2012 Spirit of Service Awards, which covered four different categories in recognition of contact center professionals at the individual level. Finalists were selected using comprehensive criteria, by a panel of judges including 2011 Agent of the Year winner Loni Sawtelle, and company co-founder/industry guru Brad Cleveland. "Every nominee has accomplished so much, it was quite a challenge...
Call center coaching and skill development to be discussed with Chinese business leaders at APOE Topical Forum on Contact Center Series Houston, TX (PRWEB) August 20, 2012 Blinds.com (http://www.Blinds.com), the world’s largest online custom window covering store, announced that COO Stephen Riddell will be presenting at the APOE Topical Forum on Contact Center Series in Wahu, China on August 23rd, 2012. Attendees of Riddell’s “Secrets of a World Class Call Center” keynote program...
The July webinar, part of the Presence monthly webinar series, will focus on the role social media plays in customer service and the Contact Center. Atlanta, GA (PRWEB) July 16, 2012 Presence Technology, an international software provider of multichannel Contact Center solutions, announced a free webinar, which will explore the reasons Contact Centers should utilize social media as a strategy for superior customer service, as well as steps for deploying social media in the Contact Center....
SINGAPORE, July 16, 2012 /PRNewswire/ -- Frost & Sullivan's Information, Communications and Technologies (ICT) Practice will host an analyst briefing on the Asia Pacific market for contact centre solution providers on Wednesday, 25 July 2012, at 1100 hrs (GMT +8.00 hrs) Singapore time. The Asia Pacific region holds attraction for many when it comes to the contact center business. The region continues to soar as "The" preferred off-shore destination. At the same time,...
The free monthly webinar series will serve as an educational forum for the Contact Center industry Atlanta, GA (PRWEB) May 07, 2012 Presence Technology, an international software provider of multi-channel contact center solutions, announced the launch of its monthly webinar series, commencing this month. The webinar series will address challenges faced in the Contact Center, as well as providing insight into new technology trends. Presence will introduce industry experts from client and...
