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Latest Customer engagement Stories

2014-10-22 08:29:02

Synthesio continues to build the global momentum its gained through 2014 as it heads into Q4 and Q1 2015 through conferences and speaking opportunities NEW YORK, Oct. 22, 2014 /PRNewswire/ -- Synthesio, the global Social Intelligence platform named a leader in The Forrester Wave(TM): Enterprise Listening Platforms, Q1 2014 report, officially announced its global industry event tour schedule. Synthesio executives will be attending, sponsoring and speaking at various global industry...

2014-10-21 23:08:00

Customers can now integrate Bazaarvoice feeds into the Decooda platform and produce a more holistic view of profitable customer engagements Atlanta, Georgia (PRWEB) October 21, 2014 Decooda, the leader in multi-channel consumer analysis, today announced integration with Bazaarvoice to allow enterprises to more easily incorporate organic user ratings and reviews into their consumer insights and social engagement processes. By integrating Bazaarvoice technology into the Decooda MC3...

2014-10-21 23:05:36

New Freshdesk Survey Also Shows 75 Percent of Respondents Have Personally Ended Relationships with a Company Due to Poor Customer Support (PRWEB) October 21, 2014 Poor customer support isn’t just bad for a company’s image – it can actually kill sales deals. That’s according to new findings released today from Freshdesk, the world’s leading customer support software in the SaaS market. The insights were culled from interviews with more than 350 sales, marketing, IT and customer...

2014-10-20 12:35:03

-New service from Boostability offers businesses in-road to Facebook, Pinterest, others- SILICONE SLOPES, Utah, Oct. 20, 2014 /PRNewswire/ -- Boostability (www.Boostability.com) today announced the launch of BoostSocial, a comprehensive social media tool that assists businesses in developing and distributing tailored content through major social hubs such as Facebook, Twitter, Instagram, LinkedIn, and Pinterest. The service is designed to build creative and shareable content that companies...

2014-10-17 23:06:07

360incentives to Present a Webinar Focusing on Leveraging Customer Data to Propel Rebate Programs and Overall Engagement Cincinnati, OH (PRWEB) October 17, 2014 Data without a plan of action is like a boat without water. Today’s companies are challenged not only by needing relevant customer data, but developing a plan of utilization to improve customer engagement. Two of the best ways to gather meaningful customer data is through channel and rebate programs. Through use of demographic,...

2014-10-14 23:11:37

InMoment to present a webinar on unlocking the powerful stories inside customer feedback to fuel effective engagement strategies, and build brand advocates Cincinnati, OH (PRWEB) October 14, 2014 Brands large and small are all influenced by communication and feedback from customers. In the social media world, no company is impervious to legitimate and apt remarks. Customer feedback can bolster a company’s business, or chip away at its foundation. On Oct. 23, 2014 at 1 p.m. EDT,...

2014-10-14 23:11:17

Findings from Demand Metric and DNN demonstrate the importance of executive involvement, member engagement and advanced metrics San Mateo, CA (PRWEB) October 14, 2014 Can branded, online communities generate revenue for their organizations? According to a new study from Demand Metric and DNN, the answer is a clear “yes.” In a study of community professionals conducted in September 2014, 18% of participants report that over 30% of their organization’s revenue is influenced by their...

2014-10-13 23:08:37

AutoLoop today introduced EngageTM, a call center solution proven to engage customers and increase sales and service profitability for auto dealers. Clearwater, FL (PRWEB) October 13, 2014 AutoLoop today introduced Engage™, a call center solution proven to engage customers and increase sales and service profitability for auto dealers. Building on twenty years of call center experience obtained in the 2014 merger with CAR-Research XRM, AutoLoop Engage uses USA-based agents to manage all...

2014-10-09 08:33:49

First National Bank in Japan to Launch Chat to Connect with Customers in Australian Branch and Place Focus on Digital Customer Engagement Strategy SYDNEY, Oct. 9, 2014 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a leading provider of live digital engagement solutions, today announced that Mizuho Bank is the first national bank in Japan to activate a real-time, live chat strategy through LiveEngage. http://photos.prnewswire.com/prnvar/20110105/NY24753LOGO-a "LiveEngage helps...

2014-10-08 12:26:03

Agency to provide marketing strategies for ongoing cycles of customer engagement NEW YORK, Oct. 8, 2014 /PRNewswire/ -- Publicis Groupe customer engagement agency Rosetta today announced it will host a webinar series geared toward brands that are interested in shifting their marketing strategy from one-off campaigns to ongoing cycles of customer engagement. The first webinar will be led by Head of Rosetta Consulting Jay Lichtenstein. Lichtenstein will share proprietary data gathered...


Word of the Day
negawatt
  • A unit of saved energy.
Coined by Amory Lovins, chairman of the Rocky Mountain Institute as a contraction of negative watt on the model of similar compounds like megawatt.