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Latest Customer experience management Stories

2014-10-31 12:20:37

HOUSTON, Oct. 31, 2014 /PRNewswire/ -- The family owned and operated Auto Group, who has been selling to Texans since 1917, is announcing a change in management. Jack Carney has been named the new General Manager at Russell & Smith Ford. Carney has the experience needed as he spent thirteen years as the GM at Russell & Smith Honda, before moving to Ford. In those thirteen years, he grew the Honda store to one of the largest volume dealers in the country. Under Carney,...

2014-10-30 23:13:32

Swiss Post Solutions (SPS), a premier provider of business process outsourcing and digitization solutions, announced the results of its annual client survey, revealing a high level of satisfaction among customers in North America. New York, NY (PRWEB) October 30, 2014 Swiss Post Solutions (SPS), a premier provider of business process outsourcing and digitization solutions, announced the results of its annual client survey, revealing a high level of satisfaction among customers in North...

2014-10-30 23:09:39

Although popular in admissions and recruiting, survey finds Constituent Relationship Management systems remain untapped by institutions Washington, DC (PRWEB) October 30, 2014 The American Association of Collegiate Registrars and Admissions Officers (AACRAO) announces today the release of a new report that shines light on how higher education institutions use Constituent Relationship Management systems (CRMs) to support students throughout their postsecondary journeys. As colleges are...

2014-10-30 23:04:26

Illuminating Sessions at Loyalty360's Engagement & Experience Expo on Understanding Engagement through Behavioral Economics and Customer-centricity Perspectives Cincinnati, OH (PRWEB) October 30, 2014 Why do customers engage with brands? Customer experience can be a misleading term, because the “experience” is not built on a singular factor. Brands that have mastered the art of CX understand that an amalgamation of positive encounters combines to form the overall desired...

2014-10-30 16:26:17

INDIANAPOLIS, Oct. 30, 2014 /PRNewswire/ -- Customer intelligence consulting firm Walker Information announced today its B-to-B Customer Experience Summit will be held May 18-20, at the Grand Hyatt Hotel in Seattle, Wash. Focused on the latest and best customer strategies for B-to-B companies, this event will feature powerful keynote addresses, engaging workshops, and valuable networking all aimed at sharing best practices to improve the way companies drive business success through...

2014-10-29 23:16:42

IMPACT Selling for CRM® is a tool designed to optimize customer relationship management software by providing daily reinforcement of the acclaimed IMPACT Selling® System. Greensboro, NC (PRWEB) October 29, 2014 The Brooks Group, an award-winning corporate sales training and assessment solutions company, recently launched IMPACT Selling for CRM®, a tool designed to optimize customer relationship management software by providing daily reinforcement of the acclaimed IMPACT...

2014-10-29 23:07:38

Leader in Multichannel Management Software Launches Two Apps to Help Merchants Manage Product Info & Insights Columbus, OH (PRWEB) October 29, 2014 For retailers today, delivering a cohesive shopping experience is critical, no matter what their size – and it can mean the difference between breaking-through or just breaking even, particularly during the holiday shopping season. nChannel, the leading provider of multichannel management software that simplifies selling for retailers,...

2014-10-29 08:42:10

VIENNA, October 29, 2014 /PRNewswire/ -- - The two telecommunications experts present the new customer experience solution "m2suite" mquadr.at forms a strategic partnership with Kapsch CarrierCom. As of now, Kapsch acts as mquadr.at's partner in the German and CEE markets. Developed by mquadr.at, "m2suite" for Internet Service Providers offers comprehensive Customer Experience Management (CEM) and self-service solutions. The demands of customers of Internet...

2014-10-28 23:15:21

John Scopelleti has been named National Operations Manager with On Location Inc., a nationwide provider of labor and management services for the exhibit and trade show industry. Huntington Beach, CA (PRWEB) October 28, 2014 Based in Huntington Beach, CA, Scopelleti will oversee the operations of On Location with a primary responsibility of expanding upon On Location’s commitment to client satisfaction and continuous improvement. Through leadership, planning, recruitment, and education,...

2014-10-28 23:11:48

Intriguing Sessions on the power of engaging customers in the retail and hotel sectors at every point of the customer journey at Loyalty360's Engagement & Experience Expo. Cincinnati, OH (PRWEB) October 28, 2014 In a time when it is increasingly easy for companies to use digital technologies as a crutch rather than a tool, providing memorable, sustained experiences for the customer is critical for driving loyalty. At the 4th annual Engagement & Experience Expo, Express and Red...


Word of the Day
maffling
  • To stammer.
  • Present participle of maffle, to stammer.
  • A simpleton.
The word 'maffle' may come from a Dutch word meaning 'to move the jaws' or a French word meaning 'having large cheeks'.