Quantcast

Latest Customer experience management Stories

2014-10-21 23:13:47

Company’s Success Attributed to its Consistent and Evolving Strategy Carefully Executed over Many Years. Plano, TX (PRWEB) October 21, 2014 OnviSource, Inc., a leading provider of highly affordable optimization, automation and unification solutions for contact centers and enterprises will celebrate its 10th anniversary on November 4, 2014. The Company has experienced progressive and year-over-year success in its overall business and profitability, as well as increases in its market...

2014-10-21 23:12:24

Partnership with DocuSign Delivers Enhanced ROI, Increased Security and Compliance, and a Better Overall Customer Experience Dublin,CA (PRWEB) October 21, 2014 Converge Enterprise, Inc today announced it has partnered with DocuSign, Inc. (DocuSign®), The Global Standard for Digital Transaction Management™ (DTM), to help enterprise customers go fully digital. DocuSign helps organizations of every size, industry and geography keep business digital – eliminating the hassles, costs,...

2014-10-21 23:12:18

Powerful New User-Centric Views Drives Workforce Productivity Tampa, FL (PRWEB) October 21, 2014 Today, SunView Software announced the availability of the ChangeGear® 6.0 Service Desk Platform, which features powerful new user-centric views that increase workforce productivity, provide rich user interaction and drive a better decision-making process. The emphasis for this release is to improve user engagement with the Service Desk at a time when every IT organization is looking for...

2014-10-21 23:09:24

Two Brands to Present Sessions on Customer Experience Insight and Customer Experience Initiatives Cincinnati, OH (PRWEB) October 21, 2014 Effective consumer insight starts with numbers. Fortunately for esteemed investment firm Scottrade, Inc., the company lives and breathes for the numbers. At the 2014 Engagement & Experience Expo, presented by Loyalty360 – The Loyalty Marketers’ Association, Scottrade and EffectiveUI will present a session focusing on how to proceed tackling...

2014-10-21 23:07:44

Funding to accelerate the deployment of CrowdCare’s context-aware self-care platform, Wysdom, as the Customer Support Layer for the Internet of Things (IoT) Toronto, ON (PRWEB) October 21, 2014 CrowdCare Corporation today announced they have raised an additional $3.5 million to further advance the deployment of Wysdom, a real-time context based self-care solution for the connected world. This round of funding was led by Extreme Venture Partners (EVP), one of Canada’s most successful...

2014-10-21 23:07:21

Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced today that it will be exhibiting at the Contact Center Demo & Conference, Nov 3-5, 2014 at the Hyatt Regency Chicago. Toronto, ON (PRWEB) October 21, 2014 Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced today that it will be exhibiting at the Contact Center Demo & Conference, Nov 3-5, 2014 at the Hyatt...

2014-10-21 23:05:36

New Freshdesk Survey Also Shows 75 Percent of Respondents Have Personally Ended Relationships with a Company Due to Poor Customer Support (PRWEB) October 21, 2014 Poor customer support isn’t just bad for a company’s image – it can actually kill sales deals. That’s according to new findings released today from Freshdesk, the world’s leading customer support software in the SaaS market. The insights were culled from interviews with more than 350 sales, marketing, IT and customer...

2014-10-21 23:02:05

Penhall Company will be utilizing Salesforce to upgrade their central database for customer contacts, supporting collaboration across all levels of operations and creating better sales pipeline visibility. Anaheim, CA (PRWEB) October 21, 2014 Penhall Company, the market leader in concrete services, is proud to announce the launch and implementation of Salesforce. As part of an executive initiative Penhall Company has selected Salesforce, which will allow the business to manage customer...

2014-10-21 16:32:08

Company Reinforces Commitment to Serving Customers and asks for Customer Patience with Inclement Weather Approaching, as it Continues to Mobilize Managers, Non-union Employees and Contractors to Meet Customer Needs PORTLAND, Maine, Oct. 21, 2014 /PRNewswire/ -- FairPoint Communications today reiterated its commitment to providing high-quality customer service as it implements and ramps up its contingency plans. At the same time, the Company is expressing its concern with activities...

2014-10-21 12:38:20

DENVER, Oct. 21, 2014 /PRNewswire/ -- Eventus Solutions Group announced today that Ray Zukowski has joined the firm to head up the firm's growing family of customer engagement managed services offerings. As Senior Vice President Managed Services, Zukowski takes over responsibility for Eventus' Command Center, CRM and Telephony managed services. He will also be responsible for developing additional managed service offerings in the future to satisfy increasing client demand....


Word of the Day
abrosia
  • Wasting away as a result of abstinence from food.
The word 'abrosia' comes from a Greek roots meaning 'not' and 'eating'.