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Latest Customer experience management Stories

2014-08-26 23:14:27

Kiran Analytics studies used for workforce optimization extends branch transformation decision support to over 14,000 retail bank branches. San Diego, CA (PRWEB) August 26, 2014 Kiran Analytics, a leader in intelligent branch transformation, announced today that its branch productivity studies used for workforce optimization has reached a new milestone. Driven by significant growth in branch transformation initiatives, Kiran Analytics just completed two major studies in the US and UK....

2014-08-26 23:09:20

New Partnership Supports 3CLogic’s Strategic Initiative to Offer Complementary, Best-in-class, Cloud-based Contact Center Solutions to Enhance the Core Business Needs of the Customer Rockville, MD (PRWEB) August 26, 2014 Today, 3CLogic, the leader in cloud-based contact centers hosted on Amazon Web Services (AWS), announced its technology integration with Microsoft Dynamics’ CRM, the worldwide leader in software, services, and solutions. The new partnership will provide enterprise...

2014-08-26 16:31:23

DALLAS, August 26, 2014 /PRNewswire/ -- RnRMarketResearch.com offers "Network Analytics Market [(On Premise, On Demand), by Applications (Mobile, Voip and Fixed Line, Unified Communications), by End Users (Cloud Service Providers, Telecommunications, Enterprises)] - Global Advancements, Forecast & Analysis (2013-2018)" research report in its store. This research analyzes global adoption trends, future growth potential, key drivers, restraints, opportunities, and best...

2014-08-26 12:33:25

Industry Leader to Focus on Business Evolution and Next Phase of Growth with New CEO and Board of Directors Appointments PHILADELPHIA, Aug. 26, 2014 /PRNewswire/ -- Monetate announced today that Lucinda Duncalfe has been named CEO. Founder and CEO David Brussin will remain with the company full time as Executive Chairman of Monetate's Board of Directors and will be completely focused on product innovation. As a global leader in cloud-based testing and targeting, email optimization...

2014-08-25 23:02:09

Pole To Win announced today that Ken Van Vranken has joined the company as its new Director, Customer Support. Ken brings with him a wealth of industry experience, having spent over 20 years in operating large scale contact centers. San Francisco, California (PRWEB) August 25, 2014 Pole To Win, the premier one-stop-shop for testing, quality engineering, localization, customer support and onsite services announced today that Ken Van Vranken has joined the company as its new Director,...

2014-08-25 23:01:38

Shane Michaels releases a review of Nanacast, one of the leading providers of CRM software with expanded features. Las Vegas, NV (PRWEB) August 25, 2014 Nanacast, a customer relationship platform created for small businesses that offers sales funnel automation, membership site management, ecommerce automation, and more has caught the attention of Shane Michaels, prompting an investigative review. “In today’s online-intensive marketing environment, businesses that don’t succeed at...

2014-08-21 12:34:49

Tens of billions of phone calls driven by mobile devices contribute to demand for Invoca's call intelligence technology SANTA BARBARA, Calif., Aug. 21, 2014 /PRNewswire/ -- Invoca, the leading provider of cloud-based inbound call marketing automation, announced today it has been named to Inc. Magazine's 33rd annual 500 list, an exclusive ranking of the nation's fastest-growing private companies, placing 376th overall and 32nd in the Software category. The widespread adoption of mobile phones...

2014-08-21 08:35:30

TeleTech's e-Newsletter Explores How Speech Technology and Its Analytical Processes are Helping Companies Engage Their Customers on a Whole New Level DENVER, Aug. 21, 2014 /PRNewswire/ -- With the emergence of new customer service channels, voice conversations and customer service calls seem like a thing of the past. However, despite the increasing popularity of these digital spaces, a recent Gartner study proves that 90 percent of all customer conversations still take place via phone. The...

2014-08-21 00:21:09

Transformative approach helps businesses achieve true customer-centricity TORONTO, Aug. 21, 2014 /CNW/ - TNS, the global research consultancy, has entered into partnership with Medallia, the leading software firm in customer experience management (CEM), to help companies become truly customer-centric through a new offering that combines best practices, insights and technology. The partnership is set to redefine the role of market research in CEM by making customer insights central to...

2014-08-20 23:02:09

CampaignConnect for Salesforce.com delivers a full suite of automated fundraising solutions to increase revenue and donor affinity. Los Gatos, CA (PRWEB) August 20, 2014 CampaignAbility, a leading provider of cloud-based web and social media fundraising solutions for small to medium nonprofits, charities and foundations, today introduced CampaignConnect to integrate all of its fundraising and donor affinity tools with the Salesforce.com Foundation Nonprofit Starter Pack (NPSP)....


Word of the Day
cenobite
  • One of a religious order living in a convent or in community; a monk: opposed to anchoret or hermit (one who lives in solitude).
  • A social bee.
This word comes from the Latin 'coenobium,' convent, which comes from the Greek 'koinobios,' living in community.
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