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Latest Customer experience management Stories

2014-09-19 23:04:09

iYogi whitepaper identifies the seven steps for creating an Intelligent Customer Service Architecture. New Delhi (PRWEB) September 19, 2014 At the CII Telecom Convergence Summit held in New Delhi yesterday, iYogi launched a whitepaper titled ‘IoT: The New Customer Opportunity for Telecom Companies’. The whitepaper discusses how telecom companies can deal with market challenges, create new revenue opportunities, and transform customer experiences by investing in an IoT ready support...

2014-09-19 08:28:19

LONDON, September 19, 2014 /PRNewswire/ -- Customer Contact Expo, The UK's largest and biggest event for the customer contact and customer service industry, is destined for big things next month as nearly 80 experts converge for the annual industry gathering. In addition, the expo will be co-located with eCommerce Expo, which has over 70 speakers, meaning these free-to-attend events has over 150 leading industry experts and business leaders presenting under one roof....

2014-09-19 04:22:48

DUBLIN, September 19, 2014 /PRNewswire/ -- Dublin - Research and Markets ( http://www.researchandmarkets.com/research/q3k2k2/micro_market) has announced the addition of the "Micro Market Monitor : Speech Analytics Market in North America (2013 - 2019)" [http://www.researchandmarkets.com/research/q3k2k2/micro_market ] report to their offering. (Logo: http://photos.prnewswire.com/prnh/20130307/600769 ) Speech analytics, also known as audio mining, is used to spot...

2014-09-18 23:09:02

One year after taking ownership and implementing changes, PlanetRx sees all-time highs in customer satisfaction responses. Lakeland, FL (PRWEB) September 18, 2014 PlanetRx, the consumer-focused healthcare website that was re-launched with new ownership in 2013, has spent the last year improving customer service by building a more personalized and responsive user experience. The results have been impressive. Monique Vargas, the lead customer service representative since the ownership...

2014-09-18 12:33:33

Update to Leading Customer Success Service Now Empowers Teams to Take the Right Action at the Right Time with Dynamic, Actionable Workflows and Real-time Product Usage Analytics SAN FRANCISCO, Sept. 18, 2014 /PRNewswire/ -- Preact today launched four new features in its award-winning, customer success service that give SaaS companies unprecedented insights into customer behavior and built-in tools to proactively improve customer health, reduce churn, and maximize revenue. Preact is the only...

2014-09-18 08:36:56

TeleTech's e-Newsletter Explores Tips for Engaging Customers across Multiple Devices and Channels DENVER, Sept. 18, 2014 /PRNewswire/ -- Consumers are using multiple channels--phone, internet, mobile, social media--to interact with the brands with which they do business. In response, companies have spent a great deal of time and effort trying to engage with customers across their channel of choice. In today's increasingly digital world, the race to connect with customers across these...

2014-09-18 08:36:15

The most widely offered service channels among growing companies are also the most labor intensive for customers TORONTO, Sept 18, 2014 /PRNewswire/ -- Research conducted by IntelliResponse, provider of the most widely deployed enterprise virtual agent technology, found that many of North America's fastest growing technology companies are setting themselves up for customer service disasters by offering few or no options for customers to quickly and easily find answers to their...

2014-09-17 23:13:43

The comprehensive guide shows companies how to deliver outstanding social customer service that inspires customer loyalty and encourages advocacy. New York & London (PRWEB) September 17, 2014 Leading social customer service platform Conversocial today published The Definitive Guide to Social Customer Service. The online resource, also available as an eBook, takes the reader through the steps necessary to deliver outstanding customer service over social media, including identifying...

2014-09-17 23:12:33

The latest enhancements enable additional enterprise telephony features, WebRTC support and enhanced API support for mobile and web-based applications. ATLANTA, GA (PRWEB) September 17, 2014 Presence Technology, a multinational provider of Multi-Channel Contact Center software, has launched Presence Suite 10.0, which incorporates significant enhancements to meet the customer journey and improve the customer experience. The Contact Center Agents and Supervisors will have more autonomy and...

2014-09-17 23:03:59

Updated Look and Feel Showcases Home Security Company’s Dedication to Customer Service Vienna, VA (PRWEB) September 17, 2014 Frontpoint today launches its new brand and streamlined website. The brand refresh better positions the home security company to compete in an increasingly crowded marketplace by highlighting its dedication to the customer experience and continues to raise the bar on what service really should be. The brand is marked by a new logo and color scheme, a...


Word of the Day
omadhaun
  • A fool; a simpleton: a term of abuse common in Ireland and to a less extent in the Gaelic-speaking parts of Scotland.
This word is partly Irish in origin.