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Latest Customer experience management Stories

2014-08-21 12:34:49

Tens of billions of phone calls driven by mobile devices contribute to demand for Invoca's call intelligence technology SANTA BARBARA, Calif., Aug. 21, 2014 /PRNewswire/ -- Invoca, the leading provider of cloud-based inbound call marketing automation, announced today it has been named to Inc. Magazine's 33rd annual 500 list, an exclusive ranking of the nation's fastest-growing private companies, placing 376th overall and 32nd in the Software category. The widespread adoption of mobile phones...

2014-08-21 08:35:30

TeleTech's e-Newsletter Explores How Speech Technology and Its Analytical Processes are Helping Companies Engage Their Customers on a Whole New Level DENVER, Aug. 21, 2014 /PRNewswire/ -- With the emergence of new customer service channels, voice conversations and customer service calls seem like a thing of the past. However, despite the increasing popularity of these digital spaces, a recent Gartner study proves that 90 percent of all customer conversations still take place via phone. The...

2014-08-21 00:21:09

Transformative approach helps businesses achieve true customer-centricity TORONTO, Aug. 21, 2014 /CNW/ - TNS, the global research consultancy, has entered into partnership with Medallia, the leading software firm in customer experience management (CEM), to help companies become truly customer-centric through a new offering that combines best practices, insights and technology. The partnership is set to redefine the role of market research in CEM by making customer insights central to...

2014-08-20 23:02:09

CampaignConnect for Salesforce.com delivers a full suite of automated fundraising solutions to increase revenue and donor affinity. Los Gatos, CA (PRWEB) August 20, 2014 CampaignAbility, a leading provider of cloud-based web and social media fundraising solutions for small to medium nonprofits, charities and foundations, today introduced CampaignConnect to integrate all of its fundraising and donor affinity tools with the Salesforce.com Foundation Nonprofit Starter Pack (NPSP)....

2014-08-19 23:10:38

September 10, 2014, 3pm - 4pm EDT Hackensack, NJ (PRWEB) August 19, 2014 Join Automotive Management Services, Inc. (AMSI) Customer Service Development Director, Tracy Riazzi and Strativity President Lior Arussy on Tuesday, September 10th as they discuss how they went beyond a score to change company culture and improve employee satisfaction, which in turn is driving higher profits and increased customer loyalty. Register here. Attendees will learn: Strategies to get first-line...

2014-08-19 23:06:54

Awards Highlight Speed to Intelligence and Measurable Results from CallMiner Speech Analytics Boston, MA (PRWEB) August 19, 2014 CallMiner (http://www.callminer.com), the leader in speech and voice of the customer analytics solutions for contact centers, announced today that two of its customers—Nautilus and State Collection Service—have won Implementation Awards from Speech Technology Magazine. Both companies were recognized for their ability to use speech analytics to improve agent...

2014-08-19 23:05:27

The Customer Experience Management Market research report majorly focuses on the latest trends & advancements in customer experience solutions that provide strategies, process models, & information technology to design, manage, & optimize the end-to-end customer experience process. (http://www.marketsandmarkets.com/Market-Reports/customer-experience-management-cem-market-543.html) (PRWEB) August 19, 2014 The report “Customer Experience Management Market (VOC Analytics,...

2014-08-19 23:00:44

Integration to Streamline Dealership Processes and Increase Sales8/19/2014 – AutoLoop, LLC, announced today that Quote, its popular equity mining tool, is now integrated with CAR-Research’s CRM tool, known as XRM, one of the industry’s most customizable and user-friendly CRM software solutions. AutoLoop acquired Houston-based CAR-Research in June 2014. Clearwater, FL (PRWEB) August 19, 2014 AutoLoop, LLC, announced today that Quote, its popular equity mining tool, is now integrated...

2014-08-19 12:26:45

Report from the International Customer Management Institute (ICMI) provides real-life examples, high-level direction, and practical technology recommendations for smarter workforce management. COLORADO SPRINGS, Colo., Aug. 19, 2014 /PRNewswire/ -- The International Customer Management Institute (ICMI) has released its 2014 report, What's in Your WFO? Workforce Optimization for Today's Contact Center, a research-based guide to effective workforce practices. Today's multichannel environment has...

2014-08-19 08:38:01

LONDON, August 19, 2014 /PRNewswire/ -- For customer experience and customer service leaders from across all industries and sectors, competing in an omni-channel world is proving to be the hurdle that is the hardest to master. Yet when done well it is the most valuable tool for improving brand loyalty, trust and for retaining customers. 'Competing on the Customer Experience in an Omni-Channel World' is an in-depth whitepaper produced by Call Centre IQ for the Executive...


Word of the Day
barratry
  • The offense of persistently instigating lawsuits, typically groundless ones.
  • An unlawful breach of duty on the part of a ship's master or crew resulting in injury to the ship's owner.
  • Sale or purchase of positions in church or state.
This word ultimately comes from the Old French word 'barater,' to cheat.
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