Latest Customer experience systems Stories
Under a seven-year managed services engagement, Amdocs assumes full IT responsibility for Globe's business support systems (BSS), business intelligence (BI) and data warehouse (DW) and policy management; rapid implementation of project belies its scope and complexity ST. LOUIS, April 30, 2013 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced the go-live of a major transformation program at Globe Telecom, representing one of...
Designed for small to medium-sized service providers, MVNO/Es and MNOs, solution combines integrated BSS with cloud-based delivery for fast time to market and lower operational costs NEW ORLEANS, April 17, 2013 /PRNewswire/ -- At the Competitive Carriers Global Expo 2013, Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced Amdocs Compact Convergence on the Cloud, a complete business support system designed to meet the requirements of...
Pre-integrated Wi-Fi control and monetization solution enables seamless access between 3G/4G networks and Wi-Fi for optimal customer experience BERLIN, April 16, 2013 /PRNewswire/ -- At the Policy Control and Data Pricing event, Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today introduced the Amdocs Wi-Fi Experience Solution, a pre-integrated Wi-Fi control and monetization solution that enables mobile and fixed broadband service providers to...
ST. LOUIS, Feb. 5, 2013 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced the release of Amdocs CES 9, the company's latest product suite which revolutionizes the customer experience. This major release redefines the service provider's operating environment by delivering real-time integration from the device to the network, breaking down the traditional barriers to service and system convergence and enabling...
ST. LOUIS, Dec. 12, 2012 /PRNewswire/ -- Amdocs, the leading provider of customer experience systems and services, today released a global research report that finds service providers are looking to offer personalized data plans and real-time visibility and control over data spending in order to improve the customer experience and better monetize 4G investments. The research also reveals that service providers currently lack the integrated charging and policy management capabilities...
ORLANDO, Fla., Dec. 5, 2012 /PRNewswire/ -- At Management Word Americas, Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced the launch of Amdocs BSS Advance and Amdocs Business Building Blocks. Amdocs BSS Advance is a fully integrated, complete business support systems (BSS) offering that provides a holistic view of the customer and features an embedded integration and implementation layer to reduce time to production. Designed to...
TEL AVIV, Israel, October 30, 2012 /PRNewswire/ -- RADCOM Ltd. (NASDAQ: RDCM), a leading service assurance provider, and Amdocs, the leading provider of customer experience systems and services, today announced that they have jointly developed, successfully tested and deployed on a trial basis a Radio Access Network (RAN) monetization and cell congestion control solution for LTE networks. The solution enables service providers to monetize the RAN by offering promotions...
LONDON, October 25, 2012 /PRNewswire/ -- There have been many casualties since the start of the economic crisis and financial services are yet to escape the tarnish of the global recession. In the wake of increased negative feeling from consumers about financial service institutions, organisations are keen to regain customer trust and increase customer satisfaction and loyalty. Increasing amounts of data, rapidly evolving technology and rising customer expectations mean...
MALTA and ST. LOUIS, Oct. 25, 2012 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, and the Melita Group (Melita), a leading Maltese service provider offering TV, Internet, fixed-line and mobile communications services, today announced that Melita has selected Amdocs for an end-to-end BSS (business support systems) consolidation project. Amdocs will deliver Amdocs CES (customer experience systems) portfolio software and...
ST. LOUIS, Aug. 8, 2012 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced that it has been named as the leading independent software testing vendor in the global communication service provider (CSP) market. The HOT TELECOM. report, "Software testing for CSPs - Market Analysis," shows Amdocs to have the greatest share of the $1.7 billion telecom software testing market. (Logo:...
