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Latest Customer experience systems Stories

2014-09-09 04:20:46

LONDON, September 9, 2014 /PRNewswire/ -- For customer experience leaders, developing the right customer experience strategy today to drive future business growth is more vital as we move into 2015 than ever before. The challenges however are numerous: ensuring a consistent customer experience across multiple channels, aligning internal culture with brand promise and breaking down silos in the organisation to ensure a seamless customer experience. So how do...

2014-07-08 08:35:54

Amdocs software to replace disparate customer relationship management (CRM) systems for consolidated support across all lines of business; existing managed services engagement extended to cover CRM operations ST. LOUIS, July 8, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced that Cellcom Israel, the country's largest cellular operator, has selected Amdocs to replace disparate CRM systems with software from Amdocs'...

2014-06-09 08:33:34

Amdocs expands market support for Telefonica's journey towards a seamless customer experience ST. LOUIS, June 9, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced that Telefonica, one of the world's leading service providers with more than 313 million customers across Latin America and Europe, has selected Amdocs for transformation projects in Chile and Peru. By modernizing and standardizing Telefonica's business...

2014-06-04 08:37:26

Sixty-four percent of consumers surveyed would share their social-media identity with their service provider in exchange for better service, research finds NICE, France, June 4, 2014 /PRNewswire/ -- At TM Forum Live! in Nice today, Amdocs, the leading provider of customer experience systems and services, released the findings of a research study that identifies social media as an emerging channel for consumers seeking customer-care assistance. The research highlights an opportunity for...

2014-06-03 08:37:58

In multi-year agreement, Amdocs provides private cloud-based online payments solution to improve customer experience while reducing operational costs for T-Mobile's MetroPCS brand ST. LOUIS, June 3, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced that MetroPCS®, a flagship brand of T-Mobile US, has deployed the Amdocs Enterprise Payment Processing solution. The solution, which has already been deployed and...

2014-05-28 08:36:12

New product and service offerings drive better decision making; enriched Insight platform reaches into the network; data science as a service leverages Amdocs' domain expertise ST. LOUIS, May 28, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced the expansion of its big data analytics capabilities to become the first end-to-end provider of communications-specific big data solutions encompassing business and operational...

2014-05-12 12:26:11

Vendors selected for the "Cool Vendor" report are innovative, impactful and intriguing DUBLIN, May 12, 2014 /PRNewswire/ -- BriteBill, a leading provider of bill presentation solutions for communications service providers, today announced it has been included in the list of "Cool Vendors" in the Communications Service Provider Operational and Business Infrastructure, 2014 report by Gartner, Inc. (analysts: Norbert J. Scholz, Martina Kurth, Charlotte Patrick, Kamlesh Bhatia,...

2014-04-30 16:35:58

Next phase in Telefonica's strategy to offer a seamless customer experience across all touch points and lines of business; follows delivery of successful Amdocs-enabled wireless transformation ST. LOUIS, April 30, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced that Telefonica Argentina, the leading multi-play service provider in the country serving 27 million wireless, wireline and high-speed Internet customers, has...

2014-04-24 08:41:39

74 percent of SMBs want cloud-based services from their primary service provider, but only 45 percent actually are receiving them; represents market share and revenue growth opportunities ST. LOUIS, April 24, 2014 /PRNewswire/ -- Amdocs, the leading provider of customer experience systems and services, today released new global research that explores small- to medium-sized businesses' (SMB) cloud services consumption and purchasing patterns. The research identifies an opportunity for...

2014-02-27 08:31:57

Survey highlights growing need for prime service integrators to take ownership over multi-vendor environments in order to reduce business risk and operational complexity ST. LOUIS, Feb. 27, 2014 /PRNewswire/ -- Amdocs, the leading provider of customer experience systems and services, today released the results of a global survey into service provider IT services sourcing trends. The survey found that despite service provider ambition to simplify and streamline their IT operational...


Word of the Day
cruet
  • A vial or small glass bottle, especially one for holding vinegar, oil, etc.; a caster for liquids.
This word is Middle English in origin, and ultimately comes from the Old French, diminutive of 'crue,' flask.
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