Latest Customer experience systems Stories
ST. LOUIS, Feb. 1, 2012 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced the launch of two new solutions that enable service providers to quickly and cost-effectively enter the fast-growing connected devices market. Amdocs M2M (Machine-to-Machine) and Connected Home solutions enable service providers to create new revenue streams, provide a unified customer experience and allow them to compete with over-the-top providers, all...
ST. LOUIS, Jan. 31, 2012 /PRNewswire/ -- Amdocs (NYSE: DOX) today celebrated its 30th anniversary as the market leader serving the world's top communications service providers with customer experience systems. To mark this milestone, Amdocs introduced its new brand promise ? "Embrace Challenge, Experience Success" ? that represents its commitment to help customers win in the rapidly evolving connected world. In yet another example of its comprehensive industry leadership,...
ST. LOUIS, Jan. 24, 2012 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced the addition of two new enterprise solutions that enable service providers to better support their business customers across the entire customer lifecycle. The new Amdocs Enterprise Customer Management and Enterprise Service Fulfillment solutions complement Amdocs' existing enterprise charging and billing offering to address the unique...
ST. LOUIS, Jan. 19, 2012 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that it has been ranked number one in the global billing market with a 28 percent market share, according to a report by leading analyst firm Analysys Mason(1). This is the fifth consecutive year that Amdocs has been named top vendor in this market. According to the report, "Billing Systems: Worldwide Market Shares 2010," Amdocs' share in the...
ST. LOUIS, Dec. 20, 2011 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that it has been named "BSS Vendor of the Year" and "OSS Vendor of the Year" by Telecom Asia's Readers' Choice Awards. This is the third consecutive year that Amdocs has received awards for product leadership from this forum. Telecom Asia is a leading online information source for telecom companies and professionals across Asia Pacific. The Readers'...
ST. LOUIS, Dec. 13, 2011 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Virgin Media, the UK's leading digital entertainment provider, has selected Amdocs to evolve its network inventory management systems. Amdocs will be responsible for the project's overall system integration, end-to-end implementation, and program management. The Amdocs OSS inventory solution, delivered with Amdocs' consulting and implementation...
ST. LOUIS, Nov. 28, 2011 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today unveiled the Amdocs Data Experience Solution, a unique offering that revolutionizes how service providers can rapidly deploy innovative new data services to improve the customer experience and accelerate data services monetization. A unified hardware and software system, the Amdocs Data Experience Solution pre-integrates a policy control and charging engine...
MANILA, Philippines, Nov. 11, 2011 /PRNewswire-Asia/ -- Globe Telecom, Inc. is pleased to announce that it will undertake a landmark mobile network modernization program (http://www.youtube.com/watch?v=6LBYKWGdi3M) over the next two to three years. The massive network upgrade is aimed at significantly improving network quality and customer experience, increase capacity, drive down costs, as well as prepare the network to meet the needs of customers today and in the future. Given the growing...
ST. LOUIS, Oct. 24, 2011 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced the launch of Amdocs CM 8.1, the market's most comprehensive suite of customer management products. Designed to redefine and improve the overall user experience for customer service representatives (CSRs), Amdocs CM 8.1 increases agent efficiency and productivity with intuitive tools to offer a fast and consistent response to customer inquiries. Service providers...
ST. LOUIS, Oct. 5, 2011 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Open Mobile, a leading mobile operator in Puerto Rico, has selected Bridgewater's advanced policy and subscriber network control solution, for its new Long Term Evolution (LTE) network. The Bridgewater solution will enable Open Mobile, a Bridgewater customer since 2007, to rapidly launch new LTE data services such as the creation of volume-based packages...
