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Latest Customer experience systems Stories

2011-11-11 05:32:00

MANILA, Philippines, Nov. 11, 2011 /PRNewswire-Asia/ -- Globe Telecom, Inc. is pleased to announce that it will undertake a landmark mobile network modernization program (http://www.youtube.com/watch?v=6LBYKWGdi3M) over the next two to three years. The massive network upgrade is aimed at significantly improving network quality and customer experience, increase capacity, drive down costs, as well as prepare the network to meet the needs of customers today and in the future. Given the...

2011-10-24 05:00:00

ST. LOUIS, Oct. 24, 2011 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced the launch of Amdocs CM 8.1, the market's most comprehensive suite of customer management products. Designed to redefine and improve the overall user experience for customer service representatives (CSRs), Amdocs CM 8.1 increases agent efficiency and productivity with intuitive tools to offer a fast and consistent response to customer inquiries. Service...

2011-10-05 05:00:00

ST. LOUIS, Oct. 5, 2011 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Open Mobile, a leading mobile operator in Puerto Rico, has selected Bridgewater's advanced policy and subscriber network control solution, for its new Long Term Evolution (LTE) network. The Bridgewater solution will enable Open Mobile, a Bridgewater customer since 2007, to rapidly launch new LTE data services such as the creation of volume-based packages...

2011-09-28 05:00:00

ST. LOUIS, Sept. 28, 2011 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today released the findings of a global research report, conducted by leading analyst firm Heavy Reading, which highlights the importance for service providers around the world to integrate charging and policy management capabilities to enable their future pricing strategies for data services. The recent rise in new data price plans is being driven by the need for service...

2011-09-13 05:00:00

SAO PAULO, Sept. 13, 2011 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that TIM Brasil, the second largest mobile service provider in Brazil, has gone into live production with the first phase of its "B/OSS" transformation project. The announcement was made at Futurecom, taking place today in Sao Paulo, Brazil. Last February Amdocs announced its selection as the primary provider of a solution bridging business support systems...

2011-09-12 05:00:00

SAO PAULO, Sept. 12, 2011 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Anuncios en Directorios S.A. de C.V. (ADSA) has selected Amdocs software, consulting and systems integration services as part of a strategic systems and business transformation initiative. As a result, ADSA will be able to quickly introduce and sell interactive, multi-media advertising products such as pay-per-click advertising offers served across both...

2011-08-17 09:34:00

ST. LOUIS, Aug. 17, 2011 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that it has completed the acquisition of Bridgewater Systems Corporation (TSX: BWC) ("Bridgewater"), a publicly held provider of policy management and network control solutions. Amdocs acquired 25,178,827 common shares of Bridgewater (representing 100 percent of Bridgewater's outstanding common shares) for CAD$8.20 per share in cash, through a wholly owned,...

2011-08-02 05:00:00

ST. LOUIS, Aug. 2, 2011 /PRNewswire/ -- Amdocs, the leading provider of customer experience systems, today released the results of a global survey that highlights the factors driving OSS (operational support systems) transformation, the different transformation approaches undertaken and the progress made to date. Amdocs commissioned the survey of service providers around the world to provide a "state of the industry" assessment designed to help service providers analyze the status of their...

2011-07-27 15:05:00

ST. LOUIS, July 27, 2011 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced it has signed multiple business contracts with wins across the Caribbean and Latin America (CALA) region as service providers seek to consolidate, transform and modernize their systems to support the demands of the connected world. Service providers across the region are selecting Amdocs to help them increase the capacity and efficiency of their networks,...

2011-06-23 05:00:00

ST. LOUIS, June 23, 2011 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Telenor Serbia with help of local partner, S&T Serbia, has deployed Amdocs OSS (operational support systems) as the inventory and planning system to support the first phase of its OSS transformation project. Telenor Serbia's OSS transformation project is designed to enable the mobile operator to deploy and manage an all-IP next-generation network (NGN)...