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Latest Customer experience Stories

2014-10-20 08:27:54

Leading Research Firm Awards Nexidia Interaction Analytics Top Honors in "Operational Innovation for Customer Excellence" Category ATLANTA, Oct. 20, 2014 /PRNewswire/ -- Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced that Ventana Research has named the company a winner of their 2014 Technology Innovation Awards, which "distinguish pioneers that have developed clear visionary and transformative technology." The...

2014-10-17 23:06:07

360incentives to Present a Webinar Focusing on Leveraging Customer Data to Propel Rebate Programs and Overall Engagement Cincinnati, OH (PRWEB) October 17, 2014 Data without a plan of action is like a boat without water. Today’s companies are challenged not only by needing relevant customer data, but developing a plan of utilization to improve customer engagement. Two of the best ways to gather meaningful customer data is through channel and rebate programs. Through use of demographic,...

2014-10-16 23:06:02

Awards luncheon set to unveil top customer experience brands Cincinnati, OH (PRWEB) October 16, 2014 A field of 18 brands, representing those that are truly putting the customer at the center of their respective companies, is set to compete in the inaugural Loyalty360 CX Awards. The awards will be presented during a special luncheon at the 4th annual Engagement & Experience Expo set for Nov. 10 – 12 in Dallas. Most companies understand that delivering consistently strong customer...

2014-10-16 23:05:39

Unified contact center technology provider adds new features for more proactive customer service. Atlanta, GA (PRWEB) October 16, 2014 Noble Systems Corporation, a global leader in contact center technology solutions, introduces Noble® Real-time Speech Analytics (RTSA) for improved quality and compliance management. Real-time Speech Analytics analyzes phrases and sentiment during a phone call to make immediate decisions on next steps, resulting in reduced average call handle time...

2014-10-16 08:38:13

Latest Issue of TeleTech's Customer Strategist Journal Explores the Dramatic Business Impacts of Improving Customer Experience DENVER, Oct. 16, 2014 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TTEC) - We've all read the studies that tell us it costs far more to deliver a bad customer experience than a good one. But do we all know how much? Research shows that when customer experience metrics such as customer satisfaction and Net Promoter(®) Score (NPS) tick up, increases in...

2014-10-15 12:28:01

WHITE PLAINS, N.Y., Oct. 15, 2014 /PRNewswire/ -- Understanding "Customer Experience Management," an innovative concept, can lead to increased customer retention and brand loyalty, a new strategic consulting firm reports. Pearl Strategic Consulting released today a primer on the cutting-edge concept revolutionizing how businesses understand their relationship with their customers. The consulting firm has released a white paper on the subject entitled "Developing Winning Brand...

2014-10-15 08:36:55

Partnership Puts Online Experiential Tools in the Hands of Business Users SAN FRANCISCO, Oct. 15, 2014 /PRNewswire/ -- CoreMedia, a leading Web Content Management (WCM) company, today announced its partnership with NetSphere Strategies, a boutique e-Commerce development company. This partnership provides joint customers with the experience and technologies required to be successful in today's fast-paced online shopping market. To highlight this partnership, a three-part webinar series has...

2014-10-14 23:11:37

InMoment to present a webinar on unlocking the powerful stories inside customer feedback to fuel effective engagement strategies, and build brand advocates Cincinnati, OH (PRWEB) October 14, 2014 Brands large and small are all influenced by communication and feedback from customers. In the social media world, no company is impervious to legitimate and apt remarks. Customer feedback can bolster a company’s business, or chip away at its foundation. On Oct. 23, 2014 at 1 p.m. EDT,...

2014-10-14 16:32:13

TORONTO, Oct. 14, 2014 /PRNewswire/ - Celestica Inc. (NYSE, TSX: CLS), a global leader in the delivery of end-to-end product lifecycle solutions, today announced that it has received the 2014 Supplier of the Year award from EMC. This is the second consecutive year Celestica has been recognized with this prestigious award from EMC. The distinction was awarded during EMC's annual Supplier Day in Boston, Massachusetts last month. "The 2014 Supplier of the Year award recognizes...

2014-10-14 08:38:00

NICE will also be hosting a three-city road show with its customers across North America PARAMUS, N.J., Oct. 14, 2014 /PRNewswire/ -- NICE Systems (NASDAQ: NICE) today announced a series of live webinars and local events that will present best practices and use cases to help organizations improve operational efficiency in their contact center and their back office through call handle time reduction, improved productivity, more efficient scheduling and more. Leading analysts from Aberdeen,...


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