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Last updated on April 19, 2014 at 1:20 EDT

Latest Customer experience Stories

2014-04-18 23:08:47

Company first in market to deliver key customer service metric long used to measure and resource agents for phone and email. New York, NY (PRWEB) April 18, 2014 Conversocial, the leading social customer service cloud solution, today announces the release of Average Handling Time (AHT) for social media conversations, a key customer service metric that enables managers to understand how long it takes for agents to view and action customer service issues over social media. Customer service...

2014-04-17 23:11:18

Connect First, an award-winning telecommunications company, is offering a discounted rate of 25% off any conference package at the 2014 ICMI Contact Center Expo & Conference. Details below. San Diego, Calif. (PRWEB) April 17, 2014 Connect First will be exhibiting in booth #320 at the ICMI Contact Center Expo & Conference May 6-9 in San Diego, Calif. Presented by the International Customer Management Institute (ICMI), Contact Center Expo & Conference is the leading global...

2014-04-17 08:31:23

Sabre's data insights enable travel companies to customize travel experiences SOUTHLAKE, Texas, April 17, 2014 /PRNewswire/ -- Sabre (NASDAQ: SABR), a global technology company serving the travel industry, today launched three data-driven travel solutions - Customer Experience Manager, Guest Connect Upsell and TripCase Corporate - to help travel companies design and offer a more personalized shopping and travel experience for travelers....

2014-04-16 08:38:20

The L'Oréal Group selects Sitecore to deliver personalized, multi-channel customer experiences across every engagement PARIS and SAN FRANCISCO, April 16, 2014 /PRNewswire/ -- Sitecore, the global leader in customer experience management software, announced today that Sitecore's experience platform has been selected by The L'Oréal Group to enable their marketers to deliver personalized customer experiences. http://photos.prnewswire.com/prnvar/20140227/SF73524LOGO L'Oréal, one of...

2014-04-16 08:37:26

Research highlights need for optimal network build and organization to assure network performance; introduction of LTE improves customer experience, doesn't drive new usage behavior ST. LOUIS, April 16, 2014 /PRNewswire/ -- Amdocs, the leading provider of customer experience systems and services, today released new research into mobile traffic, showing an almost complete shift from voice to data. The research highlights the urgency for service providers to build and optimize mobile networks...

2014-04-16 08:23:43

Company expands leadership team to include 30-year veteran of customer care SAN DIEGO, April 16, 2014 /PRNewswire/ -- OneRoof Energy, Inc., a complete solar services provider and subsidiary of OneRoof Energy Group, Inc. (TSXV:ON), today announced Valerie Iwinski has joined the company as Senior Vice President of Operations. Valerie will be charged with overseeing company operations, product development, logistics, customer service, and information technology (IT) systems. Her key...

2014-04-15 16:30:18

DULUTH, Ga., April 15, 2014 /PRNewswire/ -- Global retail technology expert Omnico Group today released results from its latest national primary research campaign revealing that consumers are increasingly using an omni-channel approach to shop, adding pressure to retailers to embrace technology to ensure a seamless customer experience. The study shows that those aged 25-34 lead the way in smartphone usage, comparing prices, reading reviews, buying products and engaging with brands on social...

2014-04-15 08:39:02

Twilio, Google, LiveOps, Plantronics and others hit the road with analysts from a leading industry research firm to discuss the future of communications and share strategies for building more connected customer experiences SAN FRANCISCO, April 15, 2014 /PRNewswire/ -- The shift to mobile and the digital disruption of a wide range of industries demands that businesses build a better customer experience or be left behind. To do this, enterprises of all sizes are leveraging the flexibility of...

2014-04-15 08:37:18

Study of 10,000 U.S. Consumers Examines Preferences for Using Different Channels for Interacting with Companies Across Age Groups WABAN, Mass., April 15, 2014 /PRNewswire/ -- Temkin Group released new research, Consumer Channel and Cross-Channel Benchmark, 2014. The report identifies which channels consumers prefer to use for a wide variety of interactions and also examines the frequency of common cross-channel activities. A key component of the research examines how consumers would like to...

2014-04-14 23:08:18

Avtex will provide CIOsynergy attendees with best practices in collaboration and optimizing interactions through technology. Hoffman Estates, Illinois (PRWEB) April 14, 2014 CIOsynergy, a provider of thought leading conferences, today announced Avtex’s participation at its upcoming event on April 24, 2014 at the Hyatt Regency in Minneapolis, Minnesota. Avtex provides professional services and customer experience consulting encompassing a full 360° suite of solutions including user...