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Latest Customer experience Stories

2015-05-27 08:27:40

Introduces Seamless Consumption-Based Cloud Model; Availability of Cross-Platform Functionality; Expanded Connectivity with CRM and Marketing Automation; and Advanced Sales and Marketing Features for

2015-05-26 23:05:00

Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced today that it will be exhibiting at Call Center Week (CCW), June 15-19, 2015 at

2015-05-26 12:32:42

DUBLIN, May 26, 2015 /PRNewswire/ -- Research and Markets ( http://www.researchandmarkets.com/research/6q5kdk/global_sqm_and) has announced the addition of the "Global

2015-05-26 08:38:45

Fifth Annual Temkin Customer Service Ratings Evaluates 278 Companies Across 20 Industries WABAN, Mass., May 26, 2015 /PRNewswire/ -- For the third straight year, USAA took the top

2015-05-21 23:06:52

AMC Technology announces new integration solution for Microsoft Dynamics CRM Richmond, Virginia (PRWEB) May 21, 2015 AMC Technology, a leading global

2015-05-21 23:02:57

Today’s consumer-based contact centers must effectively serve three somewhat competing pressures: 1) customer experience; 2) agent cost; and 3) operational expense.

2015-05-21 12:34:54

Expanding Volume Drives Recruitment Event on May 27 ALBUQUERQUE, N.M., May 21, 2015 /PRNewswire/ -- Sitel, a leading

2015-05-21 12:29:18

LOUISVILLE, Ky., May 21, 2015 /PRNewswire-iReach/ -- MSPA-NA (formerly known as the Mystery Shopping Providers Association of North America), the trade association representing the customer

2015-05-21 08:30:37

PHILADELPHIA, May 21, 2015 /PRNewswire/ -- Monetate, the leading provider of multi-channel personalization to the world's best

2015-05-20 12:34:18

SALT LAKE CITY, May 20, 2015 /PRNewswire/ -- -- InMoment Introduces "Trifecta of Massive Processing Power, Data Visualisation and Text Analytics Technologies"


Word of the Day
chomage
  • Stoppage; cessation (of labor).
  • A standing still or idling (of mills, factories, etc.).
The word chomage comes into English from French.]
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