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Last updated on April 24, 2014 at 10:01 EDT

Latest Customer experience Stories

2014-04-24 08:43:54

"On the Radar" Report Highlights the Need for Virtual Agent Technology as Consumers Turn to Web and Mobile Channels for Customer Service Support TORONTO, April 24, 2014 /PRNewswire/ -- IntelliResponse, providers of the most widely deployed enterprise virtual agent technology, today announced they have been featured in Ovum Research's "On the Radar" series, an analysis of up-and-coming vendors in the enterprise market. http://photos.prnewswire.com/prnvar/20140318/NE83732LOGO As...

2014-04-24 08:41:39

74 percent of SMBs want cloud-based services from their primary service provider, but only 45 percent actually are receiving them; represents market share and revenue growth opportunities ST. LOUIS, April 24, 2014 /PRNewswire/ -- Amdocs, the leading provider of customer experience systems and services, today released new global research that explores small- to medium-sized businesses' (SMB) cloud services consumption and purchasing patterns. The research identifies an opportunity for...

2014-04-24 08:30:46

Panel Focusing on Evolving Customer Experience, to Feature Industry Leaders From Comcast, Cox, and Suddenlink ATLANTA and DENVER, April 24, 2014 /PRNewswire/ -- Nexidia, a leading provider of customer interaction analytics solutions for business transformation, and The Cable Center, the nonprofit educational arm of the cable industry, today announced they will present at The Cable Show 2014, which will be held at the Los Angeles Convention Center from April 29--May 1, 2014. Jana...

2014-04-23 23:16:47

Presenting on “Optimizing Revenue by Ensuring Top Quality Service Operations” Mississauga, Ontario (PRWEB) April 23, 2014 CaseBank Technologies Inc., the leading provider of software solutions for fault isolation and defect trend analysis for complex equipment, has announced that it will be exhibiting and speaking at Field Service USA 2014, April 23-25, 2014, in Palm Springs, California. On April 23, John Snow, VP, Marketing & Strategic Alliances of CaseBank, will participate in a...

2014-04-23 12:35:24

More than 800 Internet, phone service repair specialists to be located in Bridgeton ST. LOUIS, April 23, 2014 /PRNewswire/ -- To continue providing quality customer support and to accommodate an increased demand for its products, Charter Communications announced today that it has opened a new, state-of-the-art customer care center in Bridgeton, Mo. http://photos.prnewswire.com/prnvar/20110526/AQ10195LOGO The new facility represents Charter's commitment to improving the customer...

2014-04-23 08:41:01

Satmetrix Standard(TM) Offers Industry-Leading Satmetrix Net Promoter® Software in an Affordable Self-Service Product To Improve Customer Retention Rates SAN MATEO, California, April 23, 2014 /PRNewswire/ -- Satmetrix [http://www.satmetrix.com ](R), the world's leading provider of Net Promoter(R) software, today announced the availability of Satmetrix Standard(TM), the only self-service, cloud-based solution designed specifically for small and mid-sized businesses interested...

2014-04-23 08:37:23

Joint winners of "Best Going the Extra Mile" category for improved performance levels and cost reductions; third consecutive year Amdocs wins this award ST. LOUIS and SOFIA, Bulgaria, April 23, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, and Mobiltel (Mtel), the largest mobile service provider in Bulgaria, are the joint winners of the "Best Going the Extra Mile" category in the global 2014 Outsourcing Excellence Awards. These...

2014-04-22 23:11:57

Customized printing solutions company, Brand Label Inc. introduces its new website to current and potential customers, complete with new user-friendly features. Jacksonville, F.L. (PRWEB) April 22, 2014 Brand Label Inc. is proud to announce the completion of its new responsive website redesign, which was officially set live for public viewing on Wednesday April 16, 2014. Due to the new updates, visitors will now discover that no matter which type of device they choose to view from, the...

2014-04-22 12:35:25

The Omni-Channel Retail Customer Experience study shows customers want their products when, where and how they want it. ANN ARBOR, Mich., April 22, 2014 /PRNewswire/ -- CFI Group's recent study sponsored by eBay Enterprise(TM), Omni-Channel Insights reveals the rise of cross-channel shopping behavior among consumers and their expectations of retailers. The report found that virtually everyone is a cross-channel shopper: 95 percent of consumers frequently or occasionally shop a...

2014-04-22 12:35:11

- iCIMS earns its third Stevie Award for notable customer events, training programs, and the iCARE(TM) Customer Support Site - MATAWAN, N.J., April 22, 2014 /PRNewswire/ -- iCIMS, Inc., a leading provider of Software-as-a-Service (SaaS) talent acquisition software solutions for growing businesses, proudly announces it has been awarded a Bronze award for the prestigious 8(th) Annual Stevie Awards in Sales and Customer Service. This marks the third consecutive time iCIMS has received...