Latest Customer experience Stories
CRM Software helps Outlook users organize contacts, manage sales leads across PC, Mobile and Tablet Devices. REDMOND, Washington (PRWEB) May 18, 2013 Avidian Technologies, an award-winning software firm based in Washington, recently rolled out a major update to its flagship product, Prophet CRM. The update gives Prophet users increased contact management functionalities across multiple devices that end users now use to manage their contacts and sales opportunities. Prophet was also...
New Business Driving Growth for Oak Ridge, Tennessee Customer Care Call Center OAK RIDGE, Tenn., May 17, 2013 /PRNewswire/ -- Sitel, a leading global customer care provider, today announced that it is adding 150 agents and support staff to support new business and growth opportunities with current clients. (Logo: http://photos.prnewswire.com/prnh/20120815/NE57926LOGO) Sitel is hosting an onsite job fair on Wednesday, May 22, 2013 from 11:00 a.m. to 7:00 p.m. at the company's...
Optimum customer service and CRM solutions combine to provide added functionality for community financial institutions. Austin, Texas (PRWEB) May 16, 2013 CoreTrac, Inc., provider of multi-channel eRelationship solutions for banks and credit unions, today announced that it has signed an integrated technology and marketing partnership agreement with SilverCloud, Inc., a forerunner in turn-key self-service solutions. SilverCloud’s BreezeTM has empowered institutions with the ability to...
Former SAP Vice President of Customer Innovation Marketing Joins Attensity to Further Leadership in Customer Analytics and Engagement PALO ALTO, Calif., May 16, 2013 /PRNewswire/ -- Attensity (www.attensity.com), the leading provider of customer analytics and engagement solutions, today announced that Beth Beld has joined the company as Chief Marketing Officer. (Photo: http://photos.prnewswire.com/prnh/20130516/SF15186) (Logo:...
New Capabilities Improve Companies' Ability to Take Action on Customer Feedback and Get Results PALO ALTO, Calif., May 16, 2013 /PRNewswire/ -- Medallia® (www.medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, is introducing significant enhancements to its flagship platform for Enterprise Feedback Management. The new features extend the customer insights and closed loop management capabilities in the platform and improve the business user...
Event heads to San Diego Convention Center for 2014 - May 6-9 SEATTLE, May 16, 2013 /PRNewswire/ -- The International Customer Management Institute (ICMI) today announced the successful wrap up of the 2013 ACCE Conference & Expo, the leading global gathering for the contact center community, held in Seattle, May 13-16. The event brought together over 1,200 contact center professionals, for a conference program focused on improving performance and operations, better managing...
Leading mobile field operations management solutions company specializing in Oil & Gas, Industrial and Environmental Services announces the launch of a modular approach to its FieldFX software suite designed to enhance the customer experience. Houston, Texas (PRWEB) May 15, 2013 LiquidFrameworks announced the launch of a modular approach to meeting customer needs with its FieldFX product suite. FieldFX is a complete mobile field operations management solution for companies in the oil...
Industry Experts Discuss Next Generation Call Center KPIs and Voice of the Customer Measurement. Toronto, ON (PRWEB) May 15, 2013 Telax Hosted Call Center is hosting a cloud contact center TMCnet webinar covering topics on how to lead the way with next generation KPIs. Two industry experts will present on June 6th at 2:00 p.m. EDT. What: In today’s competitive market, outstanding customer service is a key component to success. Most contact centers measure only quantitative service level...
Unified contact center solutions enhances “Speed to Lead” with SOAP based data exchange. Atlanta, GA (PRWEB) May 15, 2013 Noble Systems Corporation, a global leader in unified contact center technology solutions, announces the Noble® Web Interfacing Service (Noble WISE) to add flexibility to multichannel customer contact programs. Using web services, Noble enables data exchange between applications to improve the customer experience and allow faster response times to customer...
Top call center organizations and individuals honored in a variety of categories SEATTLE, May 15, 2013 /PRNewswire/ -- Following a highly competitive application process and multiple selection rounds, The International Customer Management Institute (ICMI) announced the Global Call Center Award winners last night at the first annual ICMI Global Call Center Awards Dinner. The event was sponsored by call center industry service providers Jabra and iQor, each of whom had a representative...
