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Latest Customer experience Stories

2014-07-24 08:44:13

NewVoiceMedia Strengthens MobileIron's Customer Connections across the Globe LONDON and SAN FRANCISCO, July 24, 2014 /PRNewswire/ -- NewVoiceMedia [http://www.newvoicemedia.com ], a leading global provider of cloud contact center solutions, today announced that MobileIron is using its ContactWorld technology to power targeted and consistent customer interactions to more than 6,000 customers around the globe. Dedicated to delivering the best possible experience to both customers...

2014-07-24 08:43:04

Customer Experience Management Leader hires McKinsey veteran to spearhead Insights, Consulting and Research PALO ALTO, Calif., July 24, 2014 /PRNewswire/ -- Medallia® (www.medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, announced the appointment of Dorian Stone as the company's vice president of customer experience strategies. Dorian joins Medallia's senior team after more than a decade at McKinsey & Company, where he co-founded...

2014-07-23 23:31:26

Online communication company WebsiteAlive has expanded into a new location in Houston’s vibrant technology corridor. The company has been growing quickly because of the popularity of its award-winning live chat and click-to-call solutions, AliveChat and AliveDial. Houston, Texas (PRWEB) July 22, 2014 WebsiteAlive, the online communication company behind the industry-leading live chat product AliveChat, has moved to a new, larger operation center at 12603 Southwest Freeway in Stafford....

2014-07-23 23:10:53

Newest Feature Combines Detailed Response Data with Added Customer Convenience Clearwater, FL (PRWEB) July 23, 2014 AutoLoop, LLC, announced today that it is enhancing its popular Customer Engagement Suite by integrating a powerful “Click-Through Reporting” feature, which tracks customer response to email campaigns for more effective marketing. “Real-time data translates to optimum sales,” said Matt Rodeghero, AutoLoop Chief Product Officer. “This unique tracking feature enables...

2014-07-23 23:09:31

CEO of Ferrazzi Greenlight Keith Ferrazzi provides frank & controversial recommendations for Understanding the Sales/Customer Relationship New York, New York (PRWEB) July 23, 2014 SarderTV, the media company created by Russell Sarder, CEO of NetCom Learning, experts in IT and business education, has added a new video presentation by Keith Ferrazzi. In conjunction with Inc. Magazine's Owners Business Council, SarderTV has provided the keynote presentation by Keith Ferrazzi, CEO of...

2014-07-23 08:29:13

TeleTech's Innovative e-Newsletter Explores the Digital Strategies That Are Helping Marketers Drive Richer Customer Engagement and Higher ROI DENVER, July 23, 2014 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TTEC) - While the digital marketing space is still relatively new, it is evolving with breakneck speed. From social media and mobile to email and websites, digital has become an integral element in the way consumers operate day-to-day. To keep up with all this change, marketers must...

2014-07-22 08:40:06

Latin American Markets Offer Significant Growth Opportunities DENVER, July 22, 2014 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer experience solutions, today announced that Carlos Millan has joined the company as a regional lead focused on the growing markets in Mexico. Mr. Millan previously led regional customer strategy practices for Accenture, Deloitte and Ernst & Young. "We're delighted to...

2014-07-22 08:37:54

TORONTO, July 22, 2014 /PRNewswire/ -- Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced that Tech CU (Technology Credit Union) has selected its innovative call-back solution to improve the call center experience for its customers. http://photos.prnewswire.com/prnvar/20090817/FONOLOLOGO By adding Fonolo's In-Call Rescue solution to its call center, Tech CU's customers can now choose to receive a call-back instead of...

2014-07-17 23:10:16

Global customer experience transformation firm, Strativity Group, announces the inclusion of its research in a new report. Hackensack, NJ (PRWEB) July 17, 2014 Strativity Group was cited in the July 2014 Forrester Research, Inc. report, How to Make the Case for Customer Experience. The report states: “Strativity worked with one of the largest mail operations in the world, whose mail carriers were ambivalent about addressing customer complaints. Its views quickly changed when Strativity...

2014-07-17 08:34:28

Integration enables large enterprises to bring Voice of the Customer insights and NPS into their Salesforce workflows enabling a 360-degree view of the customer from just one system PALO ALTO, Calif., July 17, 2014 /PRNewswire/ -- Medallia® (www.medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, has launched the Medallia for Salesforce app on the Salesforce1 AppExchange. The app empowers Salesforce customers to integrate enterprise-scale, real-time...


Word of the Day
glogg
  • Scandinavian punch made of claret and aquavit with spices and raisins and orange peel and sugar.
This word comes from the Swedish 'glogg,' which is an alteration of 'glodgat,' mulled (wine).
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