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Latest Customer experience Stories

2014-09-22 16:20:48

Tapping data collected from a thorough evaluation, StellaService found CARiD.com provides a level of service achieved by less than half of thousands of retailers evaluated CRANBURY, N.J., Sept. 22, 2014 /PRNewswire/ -- StellaService, an independent company that rates the customer service performance of online businesses, recently recognized CARiD.com as having outstanding customer service. Photo - http://photos.prnewswire.com/prnh/20140922/147541 StellaService leverages a...

2014-09-22 12:35:36

Guest post by Mary Yarbrough, vice president of mass business marketing for Verizon. NEW YORK, Sept. 22, 2014 /PRNewswire/ -- Small businesses' appetite for fast, reliable Internet capability is increasing as they move larger files, images and video to and from their customers. A reliable, fast Internet connection can enable small-business owners to run their business more efficiently, saving them time and resources. Yet, to date, most small businesses can receive information far more quickly...

2014-09-22 04:22:39

DUBAI, UAE, September 22, 2014 /PRNewswire/ -- - Aspect Workforce Optimization 8.0 ensures every employee and supervisor is productive, engaged and delivering an exceptional customer experience - Provides visibility into needs that increase engagement of customer service advocates, leading to a better customer experience, and lower operational cost Aspect Software, a leading provider of fully-integrated customer interaction...

2014-09-19 23:04:09

iYogi whitepaper identifies the seven steps for creating an Intelligent Customer Service Architecture. New Delhi (PRWEB) September 19, 2014 At the CII Telecom Convergence Summit held in New Delhi yesterday, iYogi launched a whitepaper titled ‘IoT: The New Customer Opportunity for Telecom Companies’. The whitepaper discusses how telecom companies can deal with market challenges, create new revenue opportunities, and transform customer experiences by investing in an IoT ready support...

2014-09-19 08:28:19

LONDON, September 19, 2014 /PRNewswire/ -- Customer Contact Expo, The UK's largest and biggest event for the customer contact and customer service industry, is destined for big things next month as nearly 80 experts converge for the annual industry gathering. In addition, the expo will be co-located with eCommerce Expo, which has over 70 speakers, meaning these free-to-attend events has over 150 leading industry experts and business leaders presenting under one roof....

2014-09-18 08:36:56

TeleTech's e-Newsletter Explores Tips for Engaging Customers across Multiple Devices and Channels DENVER, Sept. 18, 2014 /PRNewswire/ -- Consumers are using multiple channels--phone, internet, mobile, social media--to interact with the brands with which they do business. In response, companies have spent a great deal of time and effort trying to engage with customers across their channel of choice. In today's increasingly digital world, the race to connect with customers across these...

2014-09-18 08:36:15

The most widely offered service channels among growing companies are also the most labor intensive for customers TORONTO, Sept 18, 2014 /PRNewswire/ -- Research conducted by IntelliResponse, provider of the most widely deployed enterprise virtual agent technology, found that many of North America's fastest growing technology companies are setting themselves up for customer service disasters by offering few or no options for customers to quickly and easily find answers to their...

2014-09-18 00:21:30

BARCELONA, Spain, September 18, 2014 /PRNewswire/ -- Guillaume Roussel and Francesca D'Angelo join Veeva Systems to lead Veeva Network in Europe Veeva Systems, a leader in cloud-based software for the global life sciences industry, has appointed industry veterans Guillaume Roussel and Francesca D'Angelo to lead Veeva Network in Europe. Veeva Network is a cloud-based customer master solution offering key reference data;...

2014-09-17 23:12:33

The latest enhancements enable additional enterprise telephony features, WebRTC support and enhanced API support for mobile and web-based applications. ATLANTA, GA (PRWEB) September 17, 2014 Presence Technology, a multinational provider of Multi-Channel Contact Center software, has launched Presence Suite 10.0, which incorporates significant enhancements to meet the customer journey and improve the customer experience. The Contact Center Agents and Supervisors will have more autonomy and...

2014-09-17 23:06:30

Fonolo, the company that improves the call center experience by replacing hold time with a call-back, is pleased to announce that it will be exhibiting at the Credit Union Call Center Conference, taking place October 6-8, 2014 at the Monte Carlo Resort in Las Vegas. (PRWEB) September 17, 2014 Fonolo, the company that improves the call center experience by replacing hold time with a call-back, is pleased to announce that it will be exhibiting at the Credit Union Call Center Conference,...


Word of the Day
omphalos
  • The navel or umbilicus.
  • In Greek archaeology: A central boss, as on a shield, a bowl, etc.
  • A sacred stone in the temple of Apollo at Delphi, believed by the Greeks to mark the 'navel' or exact center-point of the earth.
'Omphalos' comes from the ancient Greek.
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