Latest Customer experience Stories

Discover How Marketers at Leading Businesses are Succeeding with Testing and Optimization Strategies PHILADELPHIA, March 19, 2013 /PRNewswire/ -- Today's online marketers are implementing strategies and tactics that improve the entire online purchase process of their digital sites, from relevant product discovery to effective upsells/cross-sells and a "no-brainer" checkout for consumers. In an upcoming webinar, Monetate will review proven testing and personalization strategies that...

BenchmarkPortal is conducting a survey on best practices in measuring customer feedback. Survey closes on April 13, and all participants will receive the results of this survey. Santa Barbara (PRWEB) March 18, 2013 Over the next month, call centers will have the opportunity to participate in a study about Net Promoter Score and Customer Effort. Online surveys conducted by BenchmarkPortal began on March 13 and are available for anyone to complete at...

Partners with SoCoCare to Deliver Proactive Social Media Solution Designed Specifically for Contact Centers SALT LAKE CITY, March 18, 2013 /PRNewswire/ -- ENTERPRISE CONNECT - inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that its recently launched cloud universal queue will be expanded with the availability of social customer care channels from inCloud(TM) ecosystem partner SoCoCare. The...

MILFORD, Conn., March 15, 2013 /PRNewswire/ -- Neopost USA (http://www.neopostusa.com), a leading creator of scalable business solutions for the postal and related digital communications industry, today announced Striata North America as its electronic document delivery partner. This partnership enables Neopost to help its current and prospective customers move toward paperless communications which will allow for the highest levels of efficiency, decreased costs, and an overall...

Giving contact centers the tools they need to ensure happy agents and happy customers. Toronto, ON (PRWEB) March 14, 2013 Telax Hosted Call Center, a leader in cloud contact center solutions, announced today further enhancements to strengthen the ergonomic design of their Call Center Agent application. Telax is determined to make their clients and their client’s customers happy. For Telax clients, customer experience is so valued that the attention to their agents’ well-being is...

Agility Metrics Inc., a leading provider of Customer Experience Management solutions, announced today that it is formally renaming itself as Leger Metrics Inc. Montreal, QC (PRWEB) March 13, 2013 Agility Metrics Inc., a leading provider of Customer Experience Management solutions, announced today that it is formally renaming itself as Leger Metrics Inc. In conjunction with this renaming, Leger Metrics has updated its website URL to http://www.legermetrics.com and modified all corporate...

E-Commerce Pioneer Will Discuss the Future of the Customer Experience in the Retail and E-Commerce Industries NEW YORK, March 13, 2013 /PRNewswire/ -- Wize Commerce CEO Jeff Katz will deliver a presentation at The Conference Board's "Customer Experience Leadership Conference" examining how the customer experience has changed over time and what it will look like in the future. Before joining Wize Commerce as CEO, Katz served as the founding Chairman and CEO of Orbitz, the President...

Unifies BPM Across OpenText EIM and Pioneers New Era of Smart Process Applications to Increase Agility, Boost Employee Productivity, and Speed Time-to-Market WATERLOO, ON, March 12, 2013 /PRNewswire/ - OpenText(TM) (NASDAQ: OTEX, TSX: OTC), a global leader in Enterprise Information Management (EIM), today unveiled OpenText Smart Process Applications designed to accelerate an organization's ability to deliver quick wins from their Business Process Management Suite (BPMS)...

- Redesigned customer care site is a glowing example of company's latest innovative solution to create best-in-breed customer experience - MATAWAN, N.J., March 11, 2013 /PRNewswire/ -- iCIMS, Inc., a leading provider of Software-as-a-Service (SaaS) talent acquisition software solutions for growing businesses, has been honored with the Bronze Stevie® Award for "Customer Service Department of the Year" in the Computer Software category for the successful launch of its new, redesigned...

Acquity Group will help Argo Tea improve its customer experience both in-store and online leveraging applicable digital channels. CHICAGO, March 7, 2013 /PRNewswire/ -- Acquity Group (NYSE AMEX: AQ), a leading global Brand eCommerce® and digital marketing company, has partnered with Argo Tea, Inc. to support the brand's digital marketing capabilities as it expands across the U.S. and internationally. A fast-growing, popular destination for tea lovers, Chicago-based Argo Tea is...