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Latest Customer experience Stories

2014-05-15 20:22:49

PARIS, May 15, 2014 /PRNewswire/ -- Vocalcom, leading provider of multi-channel contact center software and New Frontier Group, a leading IT solution company in CEE & beyond, today announced a partnership aiming to bring the Vocalcom's Effortless Contact Center(TM) solution to Central and Eastern Europe (CEE) and Commonwealth of Independent States (CIS) regions. Named by Gartner one of Top 10 Companies in IT Services in Central and Eastern Europe, New Frontier Group...

2014-05-15 12:41:14

Confirmit's prestigious program recognizes EarthLink's noteworthy performance in Voice of the Customer for third year running ATLANTA, May 15, 2014 /PRNewswire/ -- EarthLink Holdings Corp. (NASDAQ: ELNK), a leading managed network and cloud services provider, today announced that it earned two accolades as part of Confirmit's 2014 ACE (Achievement in Customer Excellence) Awards program, notably as a Winner of the 2014 ACE Award for Best Use of Feedback Solutions, and an additional 2014...

2014-05-15 12:32:06

Innovative blah service merges subscribers' contacts into unified address book to enable TIM-branded rich messaging, Voice-over-IP (VoIP) and video chats ST. LOUIS, May 15, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced that TIM Brasil, a leading Brazilian service provider, has deployed Amdocs Unified Communications to power its new "blah" service. blah provides an unmatched user experience across all the...

2014-05-15 08:40:58

New release further enhances the only Text Analytics solution purpose-built for customer experience data PALO ALTO, Calif., May 15, 2014 /PRNewswire/ -- Medallia® (www.medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, is adding expansive new native multi-lingual capabilities to Medallia Text Analytics, a key part of its CEM platform. These new capabilities allow businesses to analyze customer issues found in unstructured data in 39 languages, bringing...

2014-05-15 08:38:53

Industry leading companies will be recognized at Interactions 2014, as part of the prestigious NICE Customer Excellence Awards program, for innovation in delivering customer service PARAMUS, New Jersey, May 15, 2014 /PRNewswire/ -- NICE Systems (NASDAQ: NICE) today announced the winners of the 2014 NICE Customer Excellence Awards, recognizing customers who demonstrated outstanding innovation and business performance using NICE Customer Interaction Management solutions...

2014-05-15 08:32:59

New offering helps program managers proactively understand and drive customer experience program success PALO ALTO, Calif., May 15, 2014 /PRNewswire/ -- Medallia® (www.medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, today launched Medallia Health Check, which gives customer experience program managers critical data for driving customer experience program success. Medallia Health Check brings together critical program health metrics so managers don't...

2014-05-14 12:28:16

TORONTO, May 14, 2014 /PRNewswire/ -- Influitive, the advocate marketing experts, will be among the speakers discussing the importance of customer success management in a growing subscription economy at Gainsight's Pulse Conference 2014 this week. http://photos.prnewswire.com/prnvar/20121217/NE30355LOGO As B2B marketers increasingly look beyond simply closing a new customer and towards increasing the value of the customer relationships over time, businesses are zeroing in on the...

2014-05-14 08:38:00

Study also shows use of mobile devices by customers to provide feedback to companies surged to 60 percent in 2013 PALO ALTO, Calif., May 14, 2014 /PRNewswire/ -- Medallia® (www.medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, today released its annual Customer Benchmark Research Study. The free report shows that organizations where employees, from the C-suite to the frontline, engage with customer experience feedback simply achieve greater customer...

2014-05-13 16:28:08

Go to booth #1330 for a 'best practices' consultation and enter our drawing to win an onsite program consultation PARSIPPANY, N.J., May 13, 2014 /PRNewswire/ -- As healthcare continues its transition and millions of consumers navigate the marketplace without brand loyalty, it is clear that providers who offer the best customer experience will gain a competitive edge. Learn how Solix, Inc., a leading provider of eligibility, enrollment and multi-channel customer care services, can...

2014-05-13 08:42:56

Award given to partner demonstrating the most success with Kofax on a global basis MALVERN, Pa., May 13, 2014 /PRNewswire/ -- Ricoh Americas Corporation was recently awarded the 2014 Transform Award for Global Partner of the Year from its partner Kofax. Winners were announced at Transform 2014, Kofax's annual customer and partner conference held in San Diego in March. The Global Partner of the Year category winner represents the global alliances or global systems integrator partner...


Word of the Day
mundungus
  • A stinking tobacco.
  • Offal; waste animal product; organic matter unfit for consumption.
This word comes from the Spanish 'mondongo,' tripe, entrails.