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Last updated on April 17, 2014 at 10:45 EDT

Latest Customer experience Stories

2014-03-03 12:20:32

B2B customer service experts will provide information to help AGCO enhance its customer service CHARLOTTE, N.C., March 3, 2014 /PRNewswire/ -- AGCO Corp. has hired The Daniel Group to help the company measure, manage and enhance its customer service. The Daniel Group, B2B customer service experts headquartered in Charlotte, will conduct phone surveys with customers from AGCO's 720 dealerships across North America. The research will focus on the customers' experience with new...

2014-03-03 08:37:11

NICE Customer Engagement Analytics and Fizzback recognized for their innovative capabilities RA'ANANA, Israel, March 3, 2014 /PRNewswire/ -- NICE Systems (NASDAQ: NICE) today announced that it is the winner of two Product of the Year awards from TMC CUSTOMER Magazine. NICE was recognized for its Customer Engagement Analytics [http://www.linkedin.com/redirect?url=http%3A%2F%2Fokt%2Eto%2Fg8NP8R&urlhash=hc6x&_t=tracking_anet ] platform and NICE Fizzback...

2014-03-02 23:02:42

Brierley+Partners’ CEO and President Jim Sturm to speak at OASIS Summit at Los Angeles’ top tech/media/finance conference Dallas, TX (PRWEB) March 02, 2014 Technology investor James Montgomery today announced that Jim Sturm, CEO and President of Brierley+Partners, has been added to the lineup of speakers slated to present at OASIS: The Montgomery Summit. OASIS—an invitation-only event featuring top entrepreneurs and investors, senior level media and technology executives, and...

2014-03-02 23:00:25

Asurion Earns Microsoft Dynamics® Productivity Award Long Beach, CA (PRWEB) March 02, 2014 Global ERP, Point of Sale, CRM, and eCommerce solution provider Ignify is proud to announce that customer Asurion was recognized by Microsoft® with the 2014 Productivity Award in Customer Care as part of the Microsoft Dynamics Customer Excellence Awards program. Asurion and Ignify will be honored by Microsoft executives at an awards luncheon on Wednesday, March 5, at Convergence 2014...

2014-02-28 23:00:33

EDmin, a longtime provider of instructional learning solutions, has announced that Jim Kuhr has joined the company as Vice President of Customer Experience. An innovative visionary with deep experience in marketing, customer support and product management, Kuhr will be responsible for delivering an experience that sets EDmin apart in the eyes of its customers. San Diego, CA (PRWEB) February 28, 2014 EDmin, a longtime provider of instructional learning solutions, has announced that Jim...

2014-02-28 16:22:18

FLOWERY BRANCH, Ga., Feb. 28, 2014 /PRNewswire-USNewswire/ -- The Atlanta Falcons today announced the appointment of Jared Miller to the newly-created position of Chief Technology Officer for AMB Sports & Entertainment Group, which includes a division that will operate the new Atlanta stadium currently in development. Miller will join the group on March 3 and will be responsible for sourcing and integrating innovative, leading-edge technology solutions to ensure the development...

2014-02-27 12:31:18

Paper Illustrates How Live Answering Services Help Your Reputation and Bottom Line PHOENIX, Feb. 27, 2014 /PRNewswire-iReach/ -- Phoenix answering services provider, AnswerNow (http://www.answernowinc.com/), realizes that businesses today are trying to reduce expenses wherever possible. Many companies try to cut costs by using automated systems or voicemail setups to handle incoming calls, especially those received outside of normal office hours. (Photo:...

2014-02-27 12:26:04

The International Customer Management Institute (ICMI) finds that eighty-six percent (86%) of U.S. organizations have customers who are not native English speakers but only sixty-six (66%) of them provide support in non-English languages. COLORADO SPRINGS, Colo., Feb. 27, 2014 /PRNewswire/ -- The International Customer Management Institute (ICMI) has released The Growing Need for Multilanguage Customer Support Research Report & Best Practices Guide, a composition guide to multilanguage...

2014-02-27 08:31:57

Survey highlights growing need for prime service integrators to take ownership over multi-vendor environments in order to reduce business risk and operational complexity ST. LOUIS, Feb. 27, 2014 /PRNewswire/ -- Amdocs, the leading provider of customer experience systems and services, today released the results of a global survey into service provider IT services sourcing trends. The survey found that despite service provider ambition to simplify and streamline their IT operational...

2014-02-26 20:21:45

TeleTech's E-newsletter Uncovers How to Use Big Data to Deliver Positive Customer Engagements DENVER, Feb. 26, 2014 /PRNewswire/ -- There has been a lot of buzz around the topic of Big Data. Why? According to Forrester, up to 70 percent of a customers' buying decision is being made through online research before any contact with a salesperson occurs. So, it's more critical than ever for companies to mine information for new insights to improve business but the reality is that a lot of data is...