Latest Customer experience Stories

OpenText Cited for its Large Portfolio of Smart Process Apps and Strengths in Multichannel Capture, Content Management, and Document Output WATERLOO, ON, April 26, 2013 /PRNewswire/ - OpenText(TM) (NASDAQ: OTEX, TSX: OTC), the global leader in Enterprise Information Management (EIM), today announced that industry analyst firm, Forrester Research, Inc. (Nasdaq: FORR), has recognized OpenText as one of 12 Smart Process App vendors that matter most today. In The Forrester Wave(TM):...

Funds Allow Silverpop to Continue Rapid Growth ATLANTA, April 25, 2013 /PRNewswire/ -- Silverpop(TM), the only digital marketing technology provider that unifies marketing automation, email, mobile and social, today announces it has received $25 million in new funding. With these additional funds, Silverpop will continue to accelerate its growth and customer success across the globe. "The world of marketing is undergoing a fundamental shift with customers now more discerning, more...

Awards presentation will mark recipients' exceptional achievements in customer experience, business performance, security, and innovative solution implementation RA'ANANA, Israel, April 25, 2013 /PRNewswire/ -- NICE Systems (NASDAQ: NICE) today announced the winners of the 2013 NICE Customer Excellence Awards, recognizing outstanding achievements across the following categories: business impact, customer experience, implementation, security, and overall portfolio. The awards...

Koubek's more than 20 years of sales leadership to help drive continued growth for top customer self-service provider RESTON, Va., April 25, 2013 /PRNewswire/ -- Contact Solutions, a leading customer self-service solutions provider, announced today the appointment of Tim Koubek as Vice President of Sales. In his new role, Koubek will oversee the sales department and help support the aggressive growth strategy for the award-winning company. "Tim's resume reads like a how-to guide for...

Technology Advisors, a leading SugarCRM business and technology consulting company, rose to the top of SugarCRM's Channel Partners shortlist and was named 2012 Most Valued Global Partner and 2012 Most Valued Partner in North America at SugarCon in New York City. Technology Advisors was selected based on their commitment to the Sugar suite of products, major joint customer wins, as well as overall new business revenue. Des Plaines, IL (PRWEB) April 24, 2013 Technology Advisors, Inc....

The agreement will continue to deliver complete field service management solutions - from order to activation - for telecommunications and cable companies CLEVELAND, April 24, 2013 /PRNewswire/ -- Telecommunications and cable operators worldwide are facing expanding market pressures and customer demands, making customer relationship management (CRM), field service and billing solutions more important than ever. TOA Technologies, the leader in field service management software and...

AUSTIN, Texas, April 24, 2013 /PRNewswire/ -- Tabbedout, the mobile payment and merchant marketing solution for restaurants and bars, announces the release of their merchant marketing tool, Periscope. Periscope gives merchants the ability to monitor customer use of Tabbedout, review their customer's purchase history, collect and respond to guest reviews and create mobile marketing campaigns designed to drive revenue growth for the merchant. (Photo:...

Increased Customer Base and Expanded Reseller Network Delivers 93 Percent Boost In Revenue Year-Over-Year for NextPrinciples MILPITAS, Calif. , April 23, 2013 /PRNewswire/ -- NextPrinciples, a leader in social analytics and engagement, today announced that it has experienced strong growth year-over-year in the first quarter of 2013, with a total revenue jump of 93 percent. Since January 2013, NextPrinciples has been named the winner of several of the industry's most elite award...

The Third Annual Brand Ambassador Award Honors Individuals Who Consistently Deliver Exceptional Customer Experiences PHILADELPHIA, April 23, 2013 /PRNewswire-iReach/ -- For the third year, PeopleMetrics is proud to recognize its Brand Ambassador Award Winners. Winners of this award are identified by customer feedback indicating the employee has gone above and beyond for them. (Logo: http://photos.prnewswire.com/prnh/20130423/CG98970) Winners of the 2013 Award are: Tammy Fritz,...

E-Government satisfaction stable, changes needed to improve satisfaction according to ACSI and ForeSee ANN ARBOR, Mich., April 23, 2013 /PRNewswire/ -- Nearly one in three visitors to federal government websites are accessing those sites via a mobile phone or tablet, according to the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index, released today in partnership with customer experience analytics firm ForeSee. (Logo:...