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Latest Customer experience Stories

2014-07-22 08:37:54

TORONTO, July 22, 2014 /PRNewswire/ -- Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced that Tech CU (Technology Credit Union) has selected its innovative call-back solution to improve the call center experience for its customers. http://photos.prnewswire.com/prnvar/20090817/FONOLOLOGO By adding Fonolo's In-Call Rescue solution to its call center, Tech CU's customers can now choose to receive a call-back instead of...

2014-07-17 23:10:16

Global customer experience transformation firm, Strativity Group, announces the inclusion of its research in a new report. Hackensack, NJ (PRWEB) July 17, 2014 Strativity Group was cited in the July 2014 Forrester Research, Inc. report, How to Make the Case for Customer Experience. The report states: “Strativity worked with one of the largest mail operations in the world, whose mail carriers were ambivalent about addressing customer complaints. Its views quickly changed when Strativity...

2014-07-17 08:34:28

Integration enables large enterprises to bring Voice of the Customer insights and NPS into their Salesforce workflows enabling a 360-degree view of the customer from just one system PALO ALTO, Calif., July 17, 2014 /PRNewswire/ -- Medallia® (www.medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, has launched the Medallia for Salesforce app on the Salesforce1 AppExchange. The app empowers Salesforce customers to integrate enterprise-scale, real-time...

2014-07-17 08:25:17

NEW DELHI, July 17, 2014 /PRNewswire/ -- - Significant growth in digital wallet service launches and announcements over the past 18 months - Potential to create new revenue opportunities and help with service enhancement and differentiation - Supports multiple payment scenarios, enabling technologies and devices Mahindra Comviva [http://www.mahindracomviva.com ], the global leader in providing mobility solutions, in collaboration with Ovum Consulting...

2014-07-17 08:25:10

LONDON, July 17, 2014 /PRNewswire/ -- CEM IQ have teamed up with Jim Marous, publisher of Retail Banking Strategies for The Financial Brand, to put together this new infographic looking at current and future trends in customers' loyalty, engagement, and satisfaction specifically in the banking industry from the world's leading banks. You can access the infographic here: http://bit.ly/CEM_infographic If you have any trouble downloading the file please email...

2014-07-16 23:10:24

Strativity Group, the world leader in Customer Experience Transformation, is announcing the Customer Experience Management Certification program in Orlando, FL., October 21-23, 2014. Hackensack, NJ (PRWEB) July 16, 2014 Strativity Group's next Customer Experience Management (CEM) Certification program will be held in Orlando, FL., October 21-23, 2014. The program is designed to provide a multifaceted, interactive and overall empowering experience that will ensure participants are...

2014-07-16 12:24:46

MarketBridge Expands Solutions to help Clients Accelerate Adoption of Digital, Data and Payment Technologies to Connect In-Store and Online Customer Experience NEW YORK, July 16, 2014 /PRNewswire-USNewswire/ -- MarketBridge has announced the opening of a New York City office designed to work with a growing roster of clients in both the Retail and Consumer Finance industries. The office is centrally located at 79 Madison Avenue, just north of Madison Square Park, in the NOMAD...

2014-07-15 23:14:20

TrialCard's award-winning Customer Experience Center (CxC) received the Center of Excellence designation again. The CxC allows brand manufacturers to outsource telecommunication services in a way that delivers a consistent brand message while fully integrating with patient access programs and HUB service solutions. Cary, NC (PRWEB) July 15, 2014 The Customer Experience Center, a TrialCard company, announces that for the second consecutive year, it has been certified as a Center of...

2014-07-15 08:35:57

Total Compensation Packages Raise the Standard in the Region NORMAN, Okla., July 15, 2014 /PRNewswire/ -- Sitel, a leading global customer care provider, announced today that it will add 150 new positions to its inbound customer experience center in Norman. The new round of hiring is a result of continued business growth. Sitel recently increased its compensation packages to attract the finest customer care professionals in the Norman community....

2014-07-15 04:22:54

LONDON, July 15, 2014 /PRNewswire/ -- Service issues costing consumers nearly GBP15 billion a year As a result of poor customer service, over two-thirds (69%) of Brits have acted on their frustration when dealing with a company, with nearly half (46%) demanding to speak to a supervisor and over a third (34%) either cancelling their service or stopping using a brand altogether. These are the findings from an online survey conducted by Harris Poll on behalf...


Word of the Day
grass-comber
  • A landsman who is making his first voyage at sea; a novice who enters naval service from rural life.
According to the OED, a grass-comber is also 'a sailor's term for one who has been a farm-labourer.'