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Latest Customer experience Stories

2014-07-08 23:02:10

New research from Mercator Advisory Group examines advantages of analytics and omnichannel banking for banks and credit unions. Boston, MA (PRWEB) July 08, 2014 In new research, Improving the Customer Experience Through Analytics and Omnichannel Banking, Mercator Advisory Group reviews the trend for banks and other financial institutions to leverage analytics and real-time, 360-degree views of the customer to create an outstanding customer experience to encourage increased engagement and...

2014-07-08 23:01:19

Co-Founder and Chief Executive Optimist kicks off event with positive vibes and optimism Orlando, FL (PRWEB) July 08, 2014 Novatus, a leading provider of contract lifecycle management solutions, announced Bert Jacobs will be the keynote speaker kicking off their Connect 2015 Annual User Conference, being held February 9-11 in Orlando. Jacobs, co-founder and Chief Executive Optimist of The Life is good® Company, will share the company’s story, with inspirational insights on the...

2014-07-08 12:32:47

Global 2000 Enterprises Choose OpenMarket as One-Stop Shop for All of Their Mobile Messaging Needs SEATTLE, July 8, 2014 /PRNewswire/ -- OpenMarket, a leading enterprise mobile engagement company, today announced the availability of US long code mobile messaging capabilities. US long codes are well-suited for enterprise operational use cases such as customer service inquiries, appointment confirmations, chat enabling applications, and two-factor authentication. By using long code...

2014-07-08 12:21:16

SAN CLEMENTE, Calif., July 8, 2014 /PRNewswire/ -- DealerSocket is introducing a new product that promotes service retention during F&I and service opportunities. MarketPlace Loyalty is a pre-paid maintenance product linked with executable strategies through email, phone, and direct mail reminder campaigns all from DealerSocket CRM. Over 65% of customers that purchase a new/used vehicle never return to the dealership for service. MarketPlace Loyalty grants dealerships more opportunities...

2014-07-08 08:35:54

Amdocs software to replace disparate customer relationship management (CRM) systems for consolidated support across all lines of business; existing managed services engagement extended to cover CRM operations ST. LOUIS, July 8, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced that Cellcom Israel, the country's largest cellular operator, has selected Amdocs to replace disparate CRM systems with software from Amdocs'...

2014-07-08 08:25:26

Product will integrate with the Sitecore® Experience PlatformTM Extending Reach Into Social Media Management SAN FRANCISCO, July 8, 2014 /PRNewswire/ -- Sitecore, the global leader in customer experience management, today announced it will offer enhanced social media management capabilities to its customers with the introduction of Sitecore® Social Powered by Komfo(TM). Sitecore has acquired a majority stake in Komfo, a Danish social media marketing and community engagement application...

2014-07-07 23:02:01

According to New Report Service Quality Management (SQM) & Telco Customer Experience Management (CEM) Market majorly focuses on the factors driving the market, various restraints and opportunities impacting it, along with the technology roadmap and adoption trends. (http://www.marketsandmarkets.com/Market-Reports/service-quality-management-sqm-telco-customer-experience-cem-market-1013.html) (PRWEB) July 07, 2014 The report “Service Quality Management (SQM) and Telco Customer...

2014-07-05 23:02:11

CRMnext has enabled HDFC Bank to implement an “One bank” vision through a single strategy execution platform to unify its sales, service and relationship management processes. Mumbai, India (PRWEB) July 05, 2014 CRMnext has enabled HDFC Bank to implement an “One bank” vision through a single strategy execution platform to unify its sales, service and relationship management processes.     Gold winner in ‘Sales Effectiveness’ Category...

2014-07-03 12:23:41

Customer engagement agency recognized for web content and customer experience management capabilities NEW YORK, July 3, 2014 /PRNewswire/ -- Rosetta, a Publicis Groupe customer engagement agency, today announced it has been featured in Digital Clarity Group's 2014 Guide to Service Providers for Web Content and Customer Experience Management, North American Edition. This is the second consecutive year the agency has been highlighted as a leading agency in deploying robust web content...

2014-07-02 12:33:07

DALLAS, July 2, 2014 /PRNewswire/ -- The report "Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market by Product Type (EFM, Web Analytics, Text Analytics, Speech Analytics), & by Provider Type (ISP, TSP, MSP) - Global Advancements, Worldwide Forecasts & Analysis (2014-2019)", defines and segments the SQM and CEM Market into various sub-segments with an in-depth analysis and forecasting of revenues. The report also identifies the...


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malpais
  • The ragged surface of a lava-flow.
'Malpais' translates from Spanish as 'bad land.'