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Last updated on April 17, 2014 at 17:30 EDT

Latest Customer experience Stories

2014-02-24 08:34:00

Solutions Connect Telecom Companies with Customers by Providing Customer Experience Insights in Real-time While Managing Big Data Needs; Updates to Platform Leverage Customer Advocates and Streamline Reporting VANCOUVER, British Columbia and BARCELONA, Spain, Feb. 24, 2014 /PRNewswire/ -- (Mobile World Congress Booth 7H40) -- ResponseTek, the leader in enterprise Customer Experience Management (CEM) software solutions, today announced that it connects more than 250 million global consumers to...

2014-02-20 23:02:38

Focuses on Providing a Seamless Customer Experience across Multiple Touch Points -Event Offers Series of Ten Expert-Led Webcasts, Exhibits by Leading Solution Providers Sarasota, Florida (PRWEB) February 20, 2014 CRMXchange presents the 4th Annual Multi-Channel and Cloud Virtual Contact Center Conference. This 4 day online event, held March 17-20, http://ecrmevents.com, spotlights proven best practices for creating customer loyalty and retention strategies. Customers are not only...

2014-02-20 12:25:21

Sitecore to Integrate Arke's Cross-Channel Engagement Tool into Leading Customer Experience Management Platform, Allowing Marketers to Target Customers More Precisely SAN FRANCISCO, Feb. 20, 2014 /PRNewswire/ -- Sitecore, the global leader in customer experience management software, today announced that it has deepened its relationship with Arke Systems, a marketing technology firm, and has received full intellectual property rights to Arke's Cross-Channel Engagement (CCE) Tool....

2014-02-20 08:37:40

AT&T Scores Highest Ranking for Second Consecutive Time DALLAS, Feb. 20, 2014 /PRNewswire/ -- AT&T* outscored all other full-service wireless providers in the J.D. Power 2014 Full Service Wireless Purchase Experience Study(SM), Volume 1. This marks the second consecutive time AT&T ranked highest in the study. The J.D. Power Wireless Purchase Satisfaction Study evaluates the overall customer experience in stores, online and by phone. There are plenty of options today when it comes to...

2014-02-20 08:34:22

Brings Unprecedented Visibility and Insight Throughout the Sales Process Enabling "the Sales Rep of the Future" TORONTO, Feb. 20, 2014 /PRNewswire/ -- Skura Corporation, the first end-to-end sales enablement provider, today announced it has significantly enhanced its Skura SFX(TM) technology platform to support the next generation of sales enablement: adaptive sales enablement. Adaptive sales enablement provides new levels of insight, visibility and auditability throughout the entire sales...

2014-02-20 04:20:35

Alpitel chooses ClickSoftware to improve customer service and operational efficiency through mobility and optimized scheduling solutions BURLINGTON, Massachusetts, February 20, 2014 /PRNewswire/ -- ClickSoftware Technologies Ltd. [http://www.clicksoftware.com ] (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions [http://www.clicksoftware.com/solutions/index.asp ] for the service industry, today announced Alpitel S.p.A...

2014-02-19 12:26:01

Judges Recognize the Innovative ForeSee Technology for Improving Customer Experiences on Mobile Sites and Apps ANN ARBOR, Mich., Feb. 19, 2014 /PRNewswire/ -- ForeSee (www.ForeSee.com), the industry's leading customer experience measurement and predictive analytics solutions for brands and organizations, today announced that its cxReplay for Mobile product has received a 2014 Product of the Year Award from TMC's CUSTOMER magazine. ForeSee, the cornerstone of the Answers Cloud...

2014-02-18 12:35:10

- OpenMarket continues to see rising demand for two-way enterprise-grade SMS from Global 2000 companies SEATTLE, Feb. 18, 2014 /PRNewswire/ -- OpenMarket, a leading enterprise mobile engagement company, today announced that the increasing demand from the world's largest companies for reliable, secure and interactive two-way global messaging is behind the progress of OpenMarket's business. The company will exhibit its mobile engagement services at stand 8.1D11 at Mobile World...

2014-02-18 12:28:27

Learn, network, and re-energize at Northern California resort with industry leaders in Customer Experience Management PALO ALTO, Calif., Feb. 18, 2014 /PRNewswire/ -- What: Experience 2014 is the Customer Experience Management leadership conference by Medallia® (http://www.medallia.com), the global leader in SaaS Customer Experience Management solutions. Prior to Experience 2014, the Medallia Institute will offer a customer experience certification course. The two events unite senior...

2014-02-18 08:41:56

Integration of CRM and phone system provides 360 degree views of sales, support and marketing customer interactions SUNNYVALE, Calif., Feb. 18, 2014 /PRNewswire/ -- ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple phone systems and unified communications (UC) solutions for the cloud and premises, today launched an integrated solution for the world's #1 CRM application, enabling users to have comprehensive business intelligence with a 360 degree view of sales, support and...