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Latest Customer experience Stories

2014-06-11 12:33:35

Cognitive Learning and Customer Experience Leaders Will Transform The Way Consumers and Organizations Interact ARMONK, N.Y. and DALY CITY, Calif., June 11, 2014 /PRNewswire/ -- IBM (NYSE: IBM) and Genesys (www.genesys.com), a leading provider of customer experience and contact center solutions, today announced a partnership that will transform how organizations of all sizes differentiate their customer experience by tapping the power of IBM Watson to transform the way brands engage...

2014-06-11 08:36:22

Ubiquity to Deliver Services for Leading Australian Online Retailer NEW YORK, June 11, 2014 /PRNewswire/ -- Ubiquity Global Services, a multinational services organization with deep expertise in the payments and digital commerce space, today announced the execution of a strategic partnership agreement with The Catch Group, a leading Australian online retailer. "We're excited to be partnering with Ubiquity," said Adam Rudy, The Catch Group's head of customer experience. "The quality...

2014-06-10 23:16:37

Use cases from leading financial organisations will be presented at 12:30 pm on 19 June 2014 London, UK (PRWEB) June 10, 2014 Creative Virtual, a leader in customer experience self-service solutions for global enterprises, today announced their participation in the second annual FStech Omnichannel Banking Conference. The conference will be held on 19 June 2014 at the IoD Hub in London and will look at how banks are faring when it comes to fusing channels to create a unified customer...

2014-06-10 16:30:19

Backed by Matrix Partners, Zaius delivers digital intuition to optimize consumer relationships. CAMBRIDGE, Mass., June 10, 2014 /PRNewswire/ -- ZAIUS, creators of an engagement platform that enables companies to optimize consumer experiences across channels, today announced it has closed a $6.3 million Series A investment from David Skok of Matrix Partners and other investors. http://photos.prnewswire.com/prnvar/20140610/116627 Zaius, headquartered in Cambridge, MA, was founded by...

2014-06-10 08:36:33

NICE leads the contact center WFO and performance management markets in 2013, according to DMG's reports RA'ANANA, Israel, June 10, 2014 /PRNewswire/ -- NICE Systems (NASDAQ: NICE) announced today that it has again been recognized as the worldwide leader in the contact center Workforce Optimization (WFO) [http://www.nice.com/workforce-optimization-solution#pr_10.6.14 ] market by DMG Consulting LLC. This is the fourth consecutive year that NICE has been positioned as the top...

2014-06-09 23:06:46

95% of the Respondents Indicated That Customer Experience/Engagement Is One of Their Top Three Current Initiatives Boston, MA (PRWEB) June 09, 2014 Unified Commerce is the evolution of both multi-channel and omni-channel retailing that provides a seamless experience in the store, on the Web or anywhere customers choose to shop. The key Unified Commerce initiatives, such as enhancing customer engagement, collecting and analyzing customer behavior, and personalizing the experience, are the...

2014-06-09 23:01:53

I&O Leaders Visiting the Summit Will Experience the Adaptive Design Environment of ev|Neo and How Easily it Harnesses the Data Points Needed to Integrate and Connect ‘New IT’ Services New York, NY (PRWEB) June 09, 2014 EasyVista Inc. (http://www.easyvista.com), a global leader in cloud-based IT Service and Asset Management, is proud to be a silver sponsor and exhibitor at the Gartner IT Infrastructure & Operations Management Summit. The 2014 summit, being held at the Gaylord...

2014-06-09 12:27:00

PARSIPPANY, N.J., June 9, 2014 /PRNewswire/ -- Solix, Inc., a leading provider of program administration, eligibility determination and customer care services to government agencies and businesses throughout the United States, has been named a finalist to receive an Excellence Award for its mobile customer support platform by one of the largest call center conferences in the industry. Call Center Week selected Solix to be included in the final round of candidates for an award in the...

2014-06-09 08:36:15

Nexidia Helps Optimize Service Delivery, Leads Transformation Into a Responsive, Customer-Centric Organization ATLANTA, June 9, 2014 /PRNewswire/ -- Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced a new Ovum case study that details how a global financial services provider leveraged Nexidia Interaction Analytics to help reinvent the company to become a more responsive, customer-centric enterprise. With Nexidia, the...

2014-06-09 08:33:47

The NICE Customer Journey Optimization solution helps companies understand how and why customers are interacting with them across different channels and touch points, reduce bottlenecks, and enhance each individual journey RA'ANANA, Israel, June 9, 2014 /PRNewswire/ -- NICE Systems (NASDAQ: NICE) today announced the beginning of the end for the customer service run-around. With today's announcement of the NICE Customer Journey Optimization solution, customers can now enjoy a...


Word of the Day
cock-a-hoop
  • Exultant; jubilant; triumphant; on the high horse.
  • Tipsy; slightly intoxicated.
This word may come from the phrase 'to set cock on hoop,' or 'to drink festively.' Its origin otherwise is unclear. A theory, according to the Word Detective, is that it's a 'transliteration of the French phrase 'coq a huppe,' meaning a rooster displaying its crest ('huppe') in a pose of proud defiance.' Therefore, 'cock-a-hoop' would 'liken a drunken man to a boastful and aggressive rooster.'
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