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Latest Customer experience Stories

2014-04-30 20:25:29

TeleTech's new e-newsletter uncovers how closing the gaps between marketing and sales can lead to bottom line growth. DENVER, April 30, 2014 /PRNewswire/ -- Today's digitally savvy customers jump from channel to channel and device to device as they narrow their choices before finally making a purchase. In an effort to enhance the purchasing journey across all these channels and devices, marketers are creating integrated, omnichannel marketing strategies. These strategies aim to break down...

2014-04-30 16:36:04

FET will be able to quickly launch innovative services and bundles, while reducing cost of ownership to maximize return on its 4G network investment ST. LOUIS, April 30, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced that FET (Far EasTone Telecommunications), a leading provider of mobile, fixed-line and broadband Internet services in Taiwan, has selected Amdocs products and services to modernize its charging and...

2014-04-30 16:36:02

Amdocs Convergent Charging will enable Sprint to quickly create and monetize a full range of data services for 3G/4G networks across brands ST. LOUIS, April 30, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced that Sprint, one of North America's leading wireless service providers, has extended its managed services deal with Amdocs for its billing and customer care systems, and selected Amdocs Convergent Charging to...

2014-04-30 16:36:00

Transformation of legacy business and operational systems will enable new, advanced and converged next-generation services ST. LOUIS, April 30, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services and Telkom South Africa (Telkom SA), the country's largest fixed-line provider and a growing wireless carrier, have signed a managed services agreement in which Amdocs will provide a converged business support and operations support systems...

2014-04-30 16:35:58

Next phase in Telefonica's strategy to offer a seamless customer experience across all touch points and lines of business; follows delivery of successful Amdocs-enabled wireless transformation ST. LOUIS, April 30, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced that Telefonica Argentina, the leading multi-play service provider in the country serving 27 million wireless, wireline and high-speed Internet customers, has...

2014-04-30 16:26:46

SCOTTSDALE, Ariz., April 30, 2014 /PRNewswire/ -- Walker Information released a study, The Value of Making it Easy: How B-to-B firms prosper by improving customer ease of doing business, at the B-to-B Customer Experience Summit in Scottsdale, Ariz. This study explores a top business priority of customer experience professionals, "ease of doing business," and will guide customer experience leaders to be the catalyst for change in streamlining procedures and simplifying processes. Some of the...

2014-04-30 08:40:51

PALO ALTO, Calif., April 30, 2014 /PRNewswire/ -- Medallia® (www.medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, today announced that lifestyle brand Tommy Bahama (NYSE: OXM) has selected it to help Tommy Bahama better understand and improve the guest experience. Using Medallia's real-time CEM software, Tommy Bahama will build the Voice of the Customer (VoC) into its operations so employees everywhere can act to improve the guest experience...

2014-04-30 08:39:41

Major enhancement to the Sitecore® Experience Platform(TM) brings unlimited data capacity for real-time customer experience management at global scale ( ) SAN FRANCISCO, April 30, 2014 /PRNewswire/ -- Sitecore, the global leader in customer experience management, today announced early access to the next generation of its experience platform including the Sitecore(®) Experience Database(TM) , a highly scalable big data repository that collects and connects actionable customer data to...

2014-04-30 08:29:12

Latest Flowfinity Actions product release delivers self-service capabilities to enhance the customer experience VANCOUVER, British Columbia, April 30, 2014 /PRNewswire/ -- Flowfinity Wireless Inc. today announced the latest version of Flowfinity Actions enterprise mobile app software, which introduces customer portals and enhances the flexibility of managing users and data. Organizations can now let their customers log in to Flowfinity directly for self-service capabilities such as...

2014-04-30 08:27:06

LONDON, April 30, 2014 /PRNewswire/ -- According to the latest findings from Forrester Research's European Customer Experience Index (CXi), the majority of online consumers are underwhelmed by the customer experience provided by leading brands. These findings have caused an explosion in customer experience investments across Europe in a bid to become more customer-centric. Furthermore, experts predict that only those who are truly customer-obsessed will fill be able to...


Word of the Day
callithump
  • A somewhat riotous parade, accompanied with the blowing of tin horns, and other discordant noises; also, a burlesque serenade; a charivari.
'Callithump' is a back-formation of 'callithumpian,' a 'fanciful formation' according to the Oxford English Dictionary. However, the English Dialect Dictionary, says 'Gallithumpians' is a Dorset and Devon word from the 1790s that refers to 'a society of radical social reformers' or 'noisy disturbers of elections and meetings.'
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