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Last updated on April 17, 2014 at 21:23 EDT

Latest Customer experience Stories

2014-02-13 08:35:14

Enhanced capabilities drive efficiencies and improved analytics to enhance customer service levels MIDDLETON, Wis., Feb. 13, 2014 /PRNewswire-iReach/ -- TantaComm, a global provider of secure customer interaction recording and performance management solutions for contact centers, today released a new Dispute Resolution module as part of their Evaluate quality management suite. The solution was designed to systematically resolve customer service disputes, improve operational insight...

2014-02-12 23:25:57

Delighting Customers Starts With Employee Engagement Cincinnati, OH (PRWEB) February 12, 2014 Most organizations recognize the importance of genuine customer engagement as it drives loyalty and ultimately success. But delighting the customer starts with a company’s employees. Customer and employee engagement work hand-in-hand. Barry Altland, Manager, Learning and Organizational Development, Community Health Centers, Inc.; and Mike Phillips, Director of Professional Services Group, Cvent...

2014-02-12 16:28:42

NEW YORK, Feb. 12, 2014 /PRNewswire/ -- Innovative Visual Group - HappyOrNot is the perfect solution to collect live Customer feedback with the press of a button. Features sleek, aesthetic designs; No Power required, No Ethernet, works on Batteries for 2 years, Reports via cloud using GSM cellular network. Visit booth FT9 to learn more. An Award winning device, HappyOrNot® helps its client understand the In-Store experience of their consumer in sectors such as retail, services,...

2014-02-12 16:28:28

Research finds social media can help companies recover ANN ARBOR, Mich., Feb. 12, 2014 /PRNewswire/ -- In its seventh year, CFI Group's Contact Center Satisfaction Index (CCSI), finds customer satisfaction with company contact centers dropped a whopping 10 percent in 2013. With a score of 69 (on a 100 point scale), the 2013 score reflects an eight point pull back from the record high of 77 in 2012. http://photos.prnewswire.com/prnvar/20140212/DE63985-INFO The only ongoing national...

2014-02-11 23:26:20

CCNG announces the first event of the 2014 Improving the Customer Experience series to be hosted by CCNG member Thompson Creek Window Company / Closet America at their Baltimore MD area contact center operations on February 27th in Lanham, MD. The CCNG events bring together area contact center, customer experience and customer care management from across industries to share perspectives, proven strategies and innovative best practices. Fort Worth, Texas (PRWEB) February 11, 2014 CCNG...

2014-02-11 12:29:40

Full integration of leading technologies allows for a powerful content management and product solution for enterprises SAN FRANCISCO, Feb. 11, 2014 /PRNewswire/ -- Sitecore, the global leader in customer experience management software, and Znode, provider of the leading .NET e-commerce software solution, Multifront(TM), today announced the release of an integration for version 7 of Sitecore's customer experience management software. The integration of the two leading solutions will empower...

2014-02-11 08:37:41

DENVER, Feb. 11, 2014 /PRNewswire/ -- eLoyalty, a part of TeleTech' s Customer Technology Services division, announced today that it has achieved the Unified Contact Center Enterprise Satellite Authorized Technology Provider (ATP) status from Cisco. This designation recognizes eLoyalty as having fulfilled the training requirements and program prerequisites to sell, deploy and support Cisco Unified Contact Center solutions targeted to the high-end enterprise contact center...

2014-02-11 08:28:07

Average Annual Salary Across Five Different Roles Ranges from $90,000 to $260,000 WABAN, Mass., Feb. 11, 2014 /PRNewswire/ -- Temkin Group released new research, State of the Customer Experience (CX) Profession, 2014. The report examines response from 293 CX professionals in late Q4 2013 about their current jobs and compares their responses to similar studies completed over the previous three years. The research also includes Temkin Group's first-ever compensation study of CX professionals,...

2014-02-10 08:31:24

Amdocs SON solution helps mobile service providers autonomously optimize their radio access networks to improve the customer experience ST. LOUIS, Feb. 10, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced the Amdocs Self-Optimizing Networks (SON) solution, which automates the optimization of radio access networks (RANs). As mobile network traffic continues to soar, Amdocs SON gives mobile service providers a...

2014-02-10 08:23:49

LONDON, Feb. 10, 2014 /PRNewswire/ -- Reportbuyer.com just published a new market research report: Collaborating to Improve the Customer ExperienceCustomer Collaboration is Emerging as an Effective Customer Sales and Support ToolCustomer collaboration, which includes conferencing, co-browsing, and remote support, can improve the customer experience in handling complex issues and in successfully concluding sales opportunities. It accomplishes these goals by enabling contact center...