Latest Customer experience Stories
BROOMFIELD, Colo., Feb. 21, 2013 /PRNewswire/ -- Level 3 Communications, Inc. (NYSE: LVLT) today announced it has won Global Capacity's Metro Connect Customer Choice Award for Overall Metro Excellence in the Large Carrier group. The award was presented by ATLANTIC-ACM, a leading telecommunications research company, at the Metro Connect USA conference in Miami Beach on February 20. Gary Breauninger, Level 3's group vice president of Wholesale Sales accepted on behalf of the company....
ST. LOUIS, Feb. 21, 2013 /PRNewswire/ -- At Mobile World Congress (MWC) in Barcelona, Amdocs, the leading provider of customer experience systems and services, will showcase Amdocs CES 9, the company's new portfolio release, as well as its solutions enabling the digital lifestyle and an expanded services offering. (Logo: http://photos.prnewswire.com/prnh/20120722/NY44154LOGO) Amdocs event highlights include: Forum participation: Dana Porter, Head of Global Marketing at Amdocs,...
ANN ARBOR, Mich., Feb. 21, 2013 /PRNewswire/ -- ForeSee, the global leader in technology-driven customer experience analytics, today announced significant milestones from the past fiscal year. (Logo: http://photos.prnewswire.com/prnh/20110819/DE54780LOGO) In 2012, ForeSee achieved the 11(th) consecutive year of revenue growth of more than 20 percent, while remaining cash-flow positive for the eighth consecutive year. Customer renewal rates remain over 90 percent. Now working...
SAN FRANCISCO, Feb. 20, 2013 /PRNewswire/ -- What's the best way to significantly improve customer experience in the Social Age? "It's one of the great hidden opportunities out there," says Bill Lee, author of The Hidden Wealth of Customers (Harvard Business Review Press, 2012) and President of Customer Reference Forum. "To dramatically improve a customer's experience in today's world, get him or her advocating for you." Executives, managers and experts from some of the top firms...
RA'ANANA, Israel, February 20, 2013 /PRNewswire/ -- A fully automated, closed-loop marketing solution that enables CSPs to implement a contextual, Segment of One(TM) marketing approach to their entire customer base, improve customer experience and achieve financial excellence Pontis Ltd, the leading provider of Customer Base Management solutions leveraging its innovative Segment of One(TM)...
Event to Focus on Best Practices in Creating Customer Loyalty and Retention Strategies Montvale, NJ (PRWEB) February 19, 2013 CRMXchange, in association with Yankee Group and Vanguard Communications, presents the 3rd Annual Multi-Channel and Cloud Virtual Contact Center Conference on March 19-21. The event focuses on best practices in creating customer loyalty and retention strategies. Customers are not only demanding better, more responsive service, they are insisting that it be...
REDWOOD CITY, Calif. and SAN FRANCISCO, Feb 19, 2013 /PRNewswire/ -- Badgeville, The #1 Gamification Platform, and Get Satisfaction, a community platform for delivering engaging customer experiences, today announced a partnership that brings world-class gamification solutions to Get Satisfaction customers, driving greater consumer engagement and business value from their community investments. Companies of all sizes such as Intuit, Kellogg's and Sonos rely on the Get Satisfaction...
RA'ANANA, Israel, February 19, 2013 /PRNewswire/ -- NICE Systems (NASDAQ: NICE) today announced that NICE Mobile Reach, a solution for mobile customer service [http://www.nice.com/mobile-customer-service ], was selected for initial deployment by Movistar, Spain's largest telecommunications operator and a brand of Telefonica Spain, one of the world's foremost international communications companies. The solution will serve as a bridge between Movistar's self-service mobile app...
NEW YORK, Feb. 19, 2013 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a leading provider of real-time intelligent engagement solutions that increase conversions and improve customer experience, today announced that it has been presented with Frost & Sullivan's 2012 Market Share Leadership Award. This award specifically recognizes LivePerson as the market share leader in the North American Hosted Chat Applications market. (Logo:...
RESTON, Va., Feb. 19, 2013 /PRNewswire/ -- Contact Solutions, a leading provider of cloud-based customer self-service solutions, today announced record-breaking call volume during the first month of 2013 on its deployed patented technology Interactive Voice Response (IVR) and customer contact solutions. In addition to the quick start to the New Year, Contact Solutions announced that 2012 capped its 10(th) consecutive year of achieving double-digit annual revenue growth. The...
