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Latest Customer experience Stories

2014-08-27 23:09:48

Customer Experience 2.0 is a new blog forum to explore ideas, viewpoints and tips on a variety of top issues retailers and restaurants face with measuring and tracking customer satisfaction. Montreal, Quebec (PRWEB) August 27, 2014 As a leader in Voice of the Customer (VoC) software solutions, Leger Metrics has launched a new blog dedicated to the Customer Experience Management (CEM) industry. Customer Experience 2.0 is a forum which welcomes readers to explore ideas, viewpoints and tips...

2014-08-27 08:30:49

TORONTO, Aug. 27, 2014 /CNW/ - Redknee Solutions Inc. (TSX: RKN), a leading provider of real-time monetization and subscriber management software, is pleased to announce that a leading global group operator has placed orders worth $7 million dollars for Redknee software and services. The new orders reinforce Redknee's capabilities as one of the industry's leading providers of converged charging, billing, customer care and policy management solutions that support group operators to...

2014-08-26 23:14:27

Kiran Analytics studies used for workforce optimization extends branch transformation decision support to over 14,000 retail bank branches. San Diego, CA (PRWEB) August 26, 2014 Kiran Analytics, a leader in intelligent branch transformation, announced today that its branch productivity studies used for workforce optimization has reached a new milestone. Driven by significant growth in branch transformation initiatives, Kiran Analytics just completed two major studies in the US and UK....

2014-08-26 23:09:20

New Partnership Supports 3CLogic’s Strategic Initiative to Offer Complementary, Best-in-class, Cloud-based Contact Center Solutions to Enhance the Core Business Needs of the Customer Rockville, MD (PRWEB) August 26, 2014 Today, 3CLogic, the leader in cloud-based contact centers hosted on Amazon Web Services (AWS), announced its technology integration with Microsoft Dynamics’ CRM, the worldwide leader in software, services, and solutions. The new partnership will provide enterprise...

2014-08-26 12:32:32

DOWNINGTOWN, Pa., Aug. 26, 2014 /PRNewswire/ -- Today Softmart announced it has won the Gold Level Excellence in Operations Award for delivering market-leading operational excellence supporting Microsoft technology over the past year. http://photos.prnewswire.com/prnvar/20140616/118491 "Softmart is honored to have our efforts recognized by Microsoft. We pride ourselves in delivering outstanding technology solutions that drive value and productivity for our customers, and this...

2014-08-25 23:02:09

Pole To Win announced today that Ken Van Vranken has joined the company as its new Director, Customer Support. Ken brings with him a wealth of industry experience, having spent over 20 years in operating large scale contact centers. San Francisco, California (PRWEB) August 25, 2014 Pole To Win, the premier one-stop-shop for testing, quality engineering, localization, customer support and onsite services announced today that Ken Van Vranken has joined the company as its new Director,...

2014-08-21 12:34:49

Tens of billions of phone calls driven by mobile devices contribute to demand for Invoca's call intelligence technology SANTA BARBARA, Calif., Aug. 21, 2014 /PRNewswire/ -- Invoca, the leading provider of cloud-based inbound call marketing automation, announced today it has been named to Inc. Magazine's 33rd annual 500 list, an exclusive ranking of the nation's fastest-growing private companies, placing 376th overall and 32nd in the Software category. The widespread adoption of mobile phones...

2014-08-21 08:35:30

TeleTech's e-Newsletter Explores How Speech Technology and Its Analytical Processes are Helping Companies Engage Their Customers on a Whole New Level DENVER, Aug. 21, 2014 /PRNewswire/ -- With the emergence of new customer service channels, voice conversations and customer service calls seem like a thing of the past. However, despite the increasing popularity of these digital spaces, a recent Gartner study proves that 90 percent of all customer conversations still take place via phone. The...

2014-08-21 00:21:09

Transformative approach helps businesses achieve true customer-centricity TORONTO, Aug. 21, 2014 /CNW/ - TNS, the global research consultancy, has entered into partnership with Medallia, the leading software firm in customer experience management (CEM), to help companies become truly customer-centric through a new offering that combines best practices, insights and technology. The partnership is set to redefine the role of market research in CEM by making customer insights central to...

2014-08-20 23:07:35

Expanding Experience Technology Company is once again among fastest growing private companies in America Boston, MA (PRWEB) August 20, 2014 Verndale is pleased to announce their recent recognition on the annual Inc. 500|5000 list; an exclusive list ranking the fastest-growing private companies in America. The companies on this list are ranked according to their yearly percentage revenue growth over a three-year period. For Verndale, 2014 marks the 8th time on the Inc. 5000 list where it...


Word of the Day
ween
  • To think; to imagine; to fancy.
  • To be of opinion; have the notion; think; imagine; suppose.
The word 'ween' comes from Middle English wene, from Old English wēn, wēna ("hope, weening, expectation"), from Proto-Germanic *wēniz, *wēnōn (“hope, expectation”), from Proto-Indo-European *wen- (“to strive, love, want, reach, win”).
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