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Latest Customer experience Stories

2014-07-02 12:33:07

DALLAS, July 2, 2014 /PRNewswire/ -- The report "Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market by Product Type (EFM, Web Analytics, Text Analytics, Speech Analytics), & by Provider Type (ISP, TSP, MSP) - Global Advancements, Worldwide Forecasts & Analysis (2014-2019)", defines and segments the SQM and CEM Market into various sub-segments with an in-depth analysis and forecasting of revenues. The report also identifies the...

2014-06-30 20:21:57

Nominate business leaders who are advancing their organizations' customer-centricity efforts by July 7. STAMFORD, Conn., June 30, 2014 /PRNewswire/ -- Ten years ago, 1to1 Media launched the Customer Champions program to highlight business leaders' advancements and innovations around customer experience for their organizations. Over the years, these passionate evangelists have raised the bar for customer experience across all industries. 1to1 Media invites you to nominate a business leader who...

2014-06-30 16:28:56

ContactWorld for Service Recognized for Exceptional Innovation LONDON and SAN FRANCISCO, June 30, 2014 /PRNewswire/ -- NewVoiceMedia [http://www.newvoicemedia.com ], the leading provider of cloud customer contact solutions, announced today that TMC [http://www.tmcnet.com ], a global, integrated media company, has awarded NewVoiceMedia's ContactWorld for Service solution a 2014 Communications Solutions Product of the Year Award. "Today, delivering quality customer service...

2014-06-30 08:36:44

-- Also Awarded Honorable Mention for 'Best Use of Feedback Solutions' -- SHELTON, Conn, June 30, 2014 /PRNewswire/ -- SSI has been awarded a 2014 Confirmit Achievement in Customer Excellence Award and an honorable mention in a second category - Best Use of Feedback Solutions - for its commitment to exceptional customer experience. The accolades demonstrate SSI's long-term commitment to delivering the best customer experience possible. More specifically, it recognizes one of SSI's...

2014-06-26 23:04:58

IVR Services are initial offering Atlanta, Ga (PRWEB) June 26, 2014 NexxPhase, a company that provides cloud-based services designed to break down silos and enhance the customer engagement with a single view, recently partnered with Contact Solutions to bring business intelligence and customer self-service together. Contact Solutions, a leading provider of cloud-based customer care solutions improved by business intelligence are experts at guiding governments and commercial enterprises...

2014-06-26 16:22:23

Strategic Combination Expands Bridgevine's Technologically Advanced Products and Services to Acceller's Growing Base of Enterprise Customers ALPHARETTA, Ga., DENVER and MIAMI, June 26, 2014 /PRNewswire/ -- Bridgevine and Acceller today announced that their Boards of Directors have approved a definitive agreement for Acceller to merge with Bridgevine. This transaction creates the leading customer acquisition and retention platform, differentiated by its ability to deliver...

2014-06-26 08:24:23

Combined entity to offer global retailers a unique, one-stop technology marketing solution to improve the in-store shopping experience and drive both brand equity and sales growth NEW YORK and MINNEAPOLIS, June 26, 2014 /PRNewswire/ -- Creative Realities, LLC ("Creative Realities" or the "Company"), a leader in the marketing technology arena, and Wireless Ronin Technologies, Inc. (OTCQB: RNIN) ("Wireless Ronin"), a leading marketing technologies solutions provider, today announced...

2014-06-26 04:21:39

Unveils Mobile Clienteling and Salesforce Communities for Retail--empowering retailers to build 1:1 relationships with shoppers anytime, anywhere, making every customer feel like a VIP SAN FRANCISCO, June 26, 2014 /PRNewswire/ -- Salesforce.com (NYSE: CRM), the world's #1 CRM platform, today announced Salesforce1 for Retail. Retailers can now leverage Mobile Clienteling and Salesforce Communities for Retail to build 1:1 relationships with shoppers anytime, anywhere and on any device to make...

2014-06-25 16:29:08

"Gain, Maintain and Increase Customer Loyalty" takes center stage at the 3 day conference, November 3-5, 2014 in Chicago, IL. COLORADO SPRINGS, Colo., June 25, 2014 /PRNewswire/ -- ICMI's Contact Center Demo & Conference will focus on loyalty in the contact center both from the perspective of agent retention and also customer loyalty. Kicking off this theme each morning will be industry luminaries with expert knowledge in the customer service world. Back by popular demand, Chip Bell, a...

2014-06-25 12:35:47

The new marketing automation offering reflects TechAspect's commitment to provide holistic, omni-channel customer experiences. FREMONT, Calif., June 25, 2014 /PRNewswire/ -- TechAspect today announced the launch of their marketing automation practice, expanding the marketing technology services they provide to create holistic customer experiences. The new marketing automation practice includes system implementation, optimization, enterprise integrations and end-user training...


Word of the Day
omphalos
  • The navel or umbilicus.
  • In Greek archaeology: A central boss, as on a shield, a bowl, etc.
  • A sacred stone in the temple of Apollo at Delphi, believed by the Greeks to mark the 'navel' or exact center-point of the earth.
'Omphalos' comes from the ancient Greek.
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