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Latest Customer experience Stories

2014-05-28 08:28:19

Predictable Revenue eBook Emphasizes How NewVoiceMedia Enables Customers to Drive Sales Performance in Repeatable, Scalable Ways LONDON and SAN FRANCISCO, May 28, 2014 /PRNewswire/ -- NewVoiceMedia [http://www.newvoicemedia.com ], the leading multi-channel cloud contact center vendor, which connects organizations with their customers worldwide, today announced that its true cloud technology and customer successes are highlighted in part one of "The Predictable Revenue Guide To...

2014-05-27 23:12:42

TrialCard Customer Experience Center Earns Top 10 Call Center Award from BenchmarkPortal Cary, NC (PRWEB) May 27, 2014 The Customer Experience Center placed in the Top 10 in the Top 100 Call Center award for 2013 from BenchmarkPortal. The Top 100 competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all cross-checked, validated and approved by certified call center experts, and the resulting...

2014-05-24 23:00:51

CEM (Customer Experience Management) Market & VoC (Voice of Customer) Analytics Market report provides market data, market dynamics (drivers, restraints, trends and opportunities), key players, & competitive outlook. (http://www.marketsandmarkets.com/Market-Reports/customer-experience-management-cem-market-543.html) (PRWEB) May 24, 2014 According to new market research report, “Customer Experience Management Market [VOC Analytics, Feedback Management, Web Analytics, Text...

2014-05-23 16:25:07

CEO revamps organization structure to support execution strategy TORONTO, May 23, 2014 /PRNewswire/ - Rogers Communications today unveiled a multi-year plan to radically improve the customer experience while laying the groundwork to reaccelerate revenue and cash flow growth relative to its peers. "Every day I marvel at what an amazing company Ted built," said Guy Laurence, President and Chief Executive Officer, Rogers Communications. "The mix of assets, the culture of...

2014-05-22 23:16:09

Steve Prodger brings more than 14 years of sales leadership to SmartAction. El Segundo, CA (PRWEB) May 22, 2014 SmartAction, a provider of Artificial Intelligence voice self-service, announced today that Steve Prodger has joined the company to lead its growing sales team. With more than 14 years of sales management experience in enterprise SaaS technology, Steve has a strong track record of developing and managing world-class, enterprise sales and business development organizations in...

2014-05-22 23:12:27

ShoreTel® (NASDAQ: SHOR) recognizes Converged Technology Professionals, Inc., an award winning Gold Champion ShoreTel Partner, for their outstanding achievement in customer satisfaction and loyalty for the period of October 1, 2013 through March 31, 2014. Chicago, IL (PRWEB) May 22, 2014 Converged Technology Professionals, Inc. announced today its recognition by ShoreTel, a leading provider of brilliantly simple unified communications (UC) solutions, for their outstanding achievement...

2014-05-22 23:01:24

Shopatron unveils a strategic new approach that empowers customer support representatives and sales associates to deliver world-class customer service. San Luis Obispo, CA (PRWEB) May 22, 2014 Shopatron, the industry-leading provider of enterprise-class distributed order management solutions for branded manufacturers and multi-channel retailers, today outlined strategic capabilities available exclusively over its cloud-based platform. Perfect Sync technology provides unparalleled...

2014-05-22 04:21:31

BARCELONA, Spain, May 22, 2014 /PRNewswire/ -- New industry cloud brings together master data, compliant content, and customer interactions across all channels to transform commercial operations To an audience of more than 850 industry leaders at the Veeva Commercial Summit in Philadelphia, Veeva Systems unveiled Commercial Cloud - a next-generation solution to redefine how life sciences companies go to market. Veeva Commercial Cloud brings together the...

2014-05-21 23:06:00

Confirmit’s prestigious ACE awards program recognizes Deltek for outstanding achievement in customer excellence to increase customer satisfaction and improve business results. Herndon, VA (PRWEB) May 21, 2014 Deltek, the leading global provider of enterprise software and information solutions for government contractors and professional services firms, announced today that it has been awarded a 2014 Confirmit Achievement in Customer Excellence (ACE) Award. The accolade demonstrates...

2014-05-21 23:02:48

Loyalty360 to host ORC International webinar that spells out priorities to integrate the customer experience and employment engagement initiatives. Cincinnati, OH (PRWEB) May 21, 2014 On May 29, 2014 at 1 p.m. EDT, Loyalty360 will host a webinar titled, “Integrate Your Customer Experience and Employee Engagement Initiatives to Drive Business Performance,” which will be presented by ORC International. This fascinating webinar will explore the following critical elements: The...


Word of the Day
barratry
  • The offense of persistently instigating lawsuits, typically groundless ones.
  • An unlawful breach of duty on the part of a ship's master or crew resulting in injury to the ship's owner.
  • Sale or purchase of positions in church or state.
This word ultimately comes from the Old French word 'barater,' to cheat.
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