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Latest Customer experience Stories

2014-05-05 23:09:09

TEC’s online FSM software evaluation tool matches key requirements with industry-leading solutions, to help organizations choose the best-fit solution for their needs. Montreal, Canada (PRWEB) May 05, 2014 In today’s market, everything starts and ends with the customer. Customer experience spans the lifecycle of a product, from concept and design to sales and service. From this perspective, the service sector must ensure fluidity in its operations to guarantee positive customer...

2014-05-05 23:07:29

Former SDL executive brings proven ability to grow market share, build winning teams. Boston, MA (PRWEB) May 05, 2014 e-Spirit Inc., a leading supplier of content management solutions, today announced the appointment of Guy Schneider as Vice President of North American Sales. Schneider comes to e-Spirit from SDL’s Content and Analytics Technologies Division and will lend his expertise to grow adoption and market acceptance of the FirstSpirit content management and CX enablement system...

2014-05-02 12:24:52

Record Q1 Growth, Increased Customer Sophistication and Award Winning Campaigns Celebrated at Amplify 2014 ATLANTA, May 2, 2014 /PRNewswire/ -- Silverpop(TM), a leading provider of digital marketing software that enables personalized customer experiences, concluded its 2014 North American customer conference by presenting awards to eight customers who achieved remarkable success in 2013. The customer awards follow an impressive first quarter for Silverpop as well, with Q1 2014 representing...

2014-05-02 08:28:14

Speaker lineup to include Steve Wozniak, Tony Hsieh, The Home Depot, T-Mobile, Starwood Hotels, Nationwide, and more than 60 NICE customers PARAMUS, N.J., May 2, 2014 /PRNewswire/ -- More than 2,000 customer service professionals are expected to attend Interactions 2014 for a 4-day conference to discuss how they can create an exceptional and consolidated customer journey, NICE Systems (NASDAQ: NICE) announced today. The event is NICE's largest ever, including a record number of sessions and...

2014-05-01 23:11:08

Inaugural Loyalty360 CX Awards Will Showcase Leading Customer Experience Strategies Cincinnati, OH (PRWEB) May 01, 2014 Loyalty360 – The Loyalty Marketer’s Association has launched the call for entries for the inaugural Loyalty360 CX Awards. The awards will showcase the customer experience strategies that are using innovative, cutting-edge, and creative approaches to deliver outstanding experiences to customers and develop emotional bonds with them. “We saw tremendous success with...

2014-05-01 23:06:59

The ShoreTel® Unified Communications and ShoreTel Sky™ Provider is recognized for the fourth consecutive year for the company’s extremely high level of customer satisfaction and loyalty. Portland, OR (PRWEB) May 01, 2014 Inflow Communications, a leading provider of ShoreTel® unified communications, ShoreTel Sky™ VoIP and business communications products, has received its fourth consecutive award from ShoreTel® for Outstanding Achievement in Customer Satisfaction and...

2014-05-01 23:06:40

Attendees will discover new strategies for increasing loyalty, reducing churn, and identifying up-sell opportunities within their customer base. Scottsdale, Ariz. (PRWEB) May 01, 2014 Customer success influencers and practitioners will converge at the Intercontinental Hotel in San Francisco for the second annual Pulse Conference on May 13-14, 2014. Among the speakers slated to share best practice approaches for customer success will be Satrix Solutions’ Founder and President, Evan...

2014-05-01 16:26:58

SCOTTSDALE, Ariz., May 1, 2014 /PRNewswire/ -- Walker Information released the report, Data Rich, Insight Poor: The Art of Transforming Data into Customer Intelligence, on the final day of the B-to-B Customer Experience Summit in Scottsdale, Ariz. This report is designed to help B-to-B companies use data to create meaningful insights and create a competitive advantage. It also provides a framework to help companies narrow in on the key essentials that will dramatically increase insight...

2014-05-01 08:32:01

Partnership integrates user-generated content and experience management capabilities into social relationship infrastructure SAN FRANCISCO, May 1, 2014 /PRNewswire/ -- Thismoment and Sprinklr today announced a strategic partnership that will make it simpler for the world's leading brands to manage a unified and more compelling customer experience across mobile and social platforms. As part of the agreement, joint customers will be able to create highly relevant, content-driven...

2014-05-01 08:30:37

MongoDB to Power New Sitecore Experience Database, Combining Unlimited and Automatic Data Collection with Leading Customer Experience Platform SAN FRANCISCO, May 1, 2014 /PRNewswire/ -- Sitecore, the global leader in customer experience management, today announced that MongoDB, the database for modern applications, will power the Sitecore(®) Experience Database(TM), an infinitely scalable experience repository that collects and connects customer data in real-time to provide marketers with a...


Word of the Day
sough
  • A murmuring sound; a rushing or whistling sound, like that of the wind; a deep sigh.
  • A gentle breeze; a waft; a breath.
  • Any rumor that engages general attention.
  • A cant or whining mode of speaking, especially in preaching or praying; the chant or recitative characteristic of the old Presbyterians in Scotland.
  • To make a rushing, whistling, or sighing sound; emit a hollow murmur; murmur or sigh like the wind.
  • To breathe in or as in sleep.
  • To utter in a whining or monotonous tone.
According to the OED, from the 16th century, this word is 'almost exclusively Scots and northern dialect until adopted in general literary use in the 19th.'
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