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Latest Customer experience Stories

2014-06-03 08:38:14

TORONTO, June 3, 2014 /CNW/ - Redknee Solutions Inc. (TSX: RKN), a leading provider of real-time monetization and subscriber management software, has announced the availability of Redknee Unified 10, the latest release of its integrated charging, billing, policy management and customer care solution. Designed to empower service providers in the communications and connected industries, Redknee Unified brings greater flexibility, scalability and the ability to monetize new revenue...

2014-06-03 08:37:58

In multi-year agreement, Amdocs provides private cloud-based online payments solution to improve customer experience while reducing operational costs for T-Mobile's MetroPCS brand ST. LOUIS, June 3, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced that MetroPCS®, a flagship brand of T-Mobile US, has deployed the Amdocs Enterprise Payment Processing solution. The solution, which has already been deployed and...

2014-06-02 08:35:55

NASHUA, N.H., June 2, 2014 /PRNewswire/ -- Kentico Software, the Web Content and Customer Experience Management provider, today unveiled the results of a new Content Marketing Survey, the latest installment of Kentico's ongoing Digital Experience research series. http://photos.prnewswire.com/prnvar/20130530/SF23337LOGO According to the survey, 74% of the general public trusts content from businesses that aim to educate readers about a particular topic. It is however a fragile trust that...

2014-06-02 08:27:49

Company combines new marketing, social listening and customer care capabilities with the power of productivity. REDMOND, Wash., June 2, 2014 /PRNewswire/ -- Microsoft Corp. (Nasdaq "MSFT") on Monday announced that significant new capabilities in marketing, customer care and social listening are now globally available as part of the Microsoft Dynamics CRM spring wave of updates in 54 markets and 42 languages. This new release delivers a comprehensive solution that provides businesses...

2014-06-02 08:20:36

WATERLOO, ON, June 2, 2014 /CNW/ - SIM-SST- Sales in Motion-Showroom Selling Tools announces an exciting new hand-held tablet application which dramatically enhances the customer experience for automobile dealerships. When selling, you want to be at the car, not going back and forth to a desk. Customers are increasingly more informed and now salespeople can have all the necessary information and pricing readily available while showing a vehicle. After scanning customer...

2014-06-01 23:02:09

Appoints Julie Hadden as Director of Experience Strategy and Design Atlanta, Georgia (PRWEB) June 01, 2014 Macquarium is thrilled to announce that it has expanded its Atlanta team to include a Director of Experience Strategy and Design; and Julie Hadden, formerly of MRY/DigitasLBi, has accepted the position. “As our service offerings expand and the demand for our domain expertise increases, retaining and attracting top talent like Julie is essential to our growth and ongoing strategic...

2014-05-30 23:13:50

Partnership brings together an established digital integrator with a true omni-channel customer engagement platform. Atlanta, Georgia (PRWEB) May 30, 2014 After months of considering local and national technology partners, Macquarium announced today that it has partnered with CX Technologies™, an Atlanta customer experience solutions company known for their platform ENGAGEcx. CX Technologies’ omni-channel customer engagement platform ENGAGEcx provides end-to-end visibility on the...

2014-05-29 08:36:34

ICMI finds 68% say social media is a necessary customer service channel and only 39% are formally offering social care options. COLORADO SPRINGS, Colo., May 29, 2014 /PRNewswire/ -- The International Customer Management Institute (ICMI) has released its 2014 report, The Normalization of Social Customer Care Research Report & Best Practices Guide, comparing the preferences of contact center leaders as social media users, against their behaviors as providers of social customer service. This...

2014-05-29 08:34:22

With over 50 percent customer-led sessions, attendees will take away best practices for improving efficiency, engaging employees, and delivering an exceptional customer experience LONDON, May 29, 2014 /PRNewswire/ -- NICE Systems (NASDAQ: NICE) invites its EMEA-based customers to participate in a one-day educational program that will address the key issues affecting contact center operations and performance today. Interactions 2014 London, taking place at the Mayfair Hotel on June 11, follows...

2014-05-29 08:33:56

At booth #6 in the Exhibit Hall Amdocs will demonstrate new, communications-specific big data analytics capabilities for the first time ST. LOUIS, May 29, 2014 /PRNewswire/ -- At TM Forum Live! in Nice next week, Amdocs, the leading provider of customer experience systems and services, will share its market insights and showcase new solutions that enable service providers to embrace challenge and experience success in the connected world. The company will demonstrate its new,...


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pungle
  • To take pains; labor assiduously with little progress.
This word comes from the Spanish 'pongale,' put it.
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