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Latest Customer experience Stories

2014-05-29 08:34:22

With over 50 percent customer-led sessions, attendees will take away best practices for improving efficiency, engaging employees, and delivering an exceptional customer experience LONDON, May 29, 2014 /PRNewswire/ -- NICE Systems (NASDAQ: NICE) invites its EMEA-based customers to participate in a one-day educational program that will address the key issues affecting contact center operations and performance today. Interactions 2014 London, taking place at the Mayfair Hotel on June 11, follows...

2014-05-29 08:33:56

At booth #6 in the Exhibit Hall Amdocs will demonstrate new, communications-specific big data analytics capabilities for the first time ST. LOUIS, May 29, 2014 /PRNewswire/ -- At TM Forum Live! in Nice next week, Amdocs, the leading provider of customer experience systems and services, will share its market insights and showcase new solutions that enable service providers to embrace challenge and experience success in the connected world. The company will demonstrate its new,...

2014-05-28 23:18:07

V-Person™ System can accommodate responsive design across web, mobile and tablet devices. Stamford, CT (PRWEB) May 28, 2014 Leading provider of natural language self-service and revenue generation technology, Creative Virtual is excited to announce that a top telecommunications provider is now live with V-Person technology. Developed to accommodate responsive design, this system is deployed across web and tablet devices. “Responsive design helps companies support multiple platforms at...

2014-05-28 23:06:38

Seventeen top systems integrators, consultancies, agencies, and technology providers unite to bring comprehensive solutions, strategy, training, installation, and customization capability for large enterprises. New York, NY (PRWEB) May 28, 2014 Sprinklr, the leading independent provider of end-to-end Social Relationship Infrastructure, today announced the availability and the initial members of its new program, called “Partnr.” The first group of 17 companies in Partnr will train more...

2014-05-28 16:25:54

TeleTech's latest e-newsletter uncovers how companies can use social media to build engagement and strengthen customer relationships. DENVER, May 28, 2014 /PRNewswire/ -- The social media universe is constantly expanding. And in an effort to build customer engagement and strengthen customer relationships, marketers are working hard to incorporate the latest and greatest trends into their social strategies. However, despite their efforts, many marketers still aren't seeing strong results from...

2014-05-28 08:36:38

While social media for customer service is growing, customers still prefer there be a person at the other end RA'ANANA, Israel, May 28, 2014 /PRNewswire/ -- The use of social media and mobile apps for customer service has doubled since 2011, but according to NICE Systems' (NASDAQ: NICE) Global Customer Experience Survey, 88 percent of customers still elect to pick up the phone and call. "On average, customers use about six different channels to contact companies for various...

2014-05-28 08:36:12

New product and service offerings drive better decision making; enriched Insight platform reaches into the network; data science as a service leverages Amdocs' domain expertise ST. LOUIS, May 28, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced the expansion of its big data analytics capabilities to become the first end-to-end provider of communications-specific big data solutions encompassing business and operational...

2014-05-28 08:28:19

Predictable Revenue eBook Emphasizes How NewVoiceMedia Enables Customers to Drive Sales Performance in Repeatable, Scalable Ways LONDON and SAN FRANCISCO, May 28, 2014 /PRNewswire/ -- NewVoiceMedia [http://www.newvoicemedia.com ], the leading multi-channel cloud contact center vendor, which connects organizations with their customers worldwide, today announced that its true cloud technology and customer successes are highlighted in part one of "The Predictable Revenue Guide To...

2014-05-27 23:12:42

TrialCard Customer Experience Center Earns Top 10 Call Center Award from BenchmarkPortal Cary, NC (PRWEB) May 27, 2014 The Customer Experience Center placed in the Top 10 in the Top 100 Call Center award for 2013 from BenchmarkPortal. The Top 100 competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all cross-checked, validated and approved by certified call center experts, and the resulting...

2014-05-24 23:00:51

CEM (Customer Experience Management) Market & VoC (Voice of Customer) Analytics Market report provides market data, market dynamics (drivers, restraints, trends and opportunities), key players, & competitive outlook. (http://www.marketsandmarkets.com/Market-Reports/customer-experience-management-cem-market-543.html) (PRWEB) May 24, 2014 According to new market research report, “Customer Experience Management Market [VOC Analytics, Feedback Management, Web Analytics, Text...


Word of the Day
kenspeckle
  • Having so marked an appearance as easily to be recognized.
This word may come from the Swedish 'kanspak,' quick at recognizing persons or things, or else from confusion with 'conspicuous.'