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Last updated on April 24, 2014 at 17:35 EDT

Latest Customer experience Stories

2014-02-13 16:24:09

PARIS, February 13, 2014 /PRNewswire/ -- Vocalcom, world leader in contact center software solutions, is announcing today that it has partnered with TapCrowd, an innovative mobile apps platform, creating the opportunity to simultaneously power intuitive mobile customer experiences and radically improve contact center performance. (Logo: http://photos.prnewswire.com/prnh/20140213/670831-a ) (Photo: http://photos.prnewswire.com/prnh/20140213/670831-b )...

2014-02-13 08:37:50

New Ricoh-commissioned global study by independent consulting firm finds disparity between managers' and employees' views of customer service capabilities MALVERN, Pa., Feb. 13, 2014 /PRNewswire/ -- Every business strives to deliver a great customer experience, but how much room exists for improvement? Surprisingly, employees see more room for improvement in customer service capabilities than managers do, suggests a new Forrester Consulting Thought Leadership Paper[1]...

2014-02-13 08:37:47

Global Customer Care Leader Ramps At-Home Customer Care Program for Leading Floral Retailer NASHVILLE, Tenn., Feb. 13, 2014 /PRNewswire/ -- Holidays are busy times for both consumers and retailers, and Valentine's Day is no exception. Buyers want fast, personalized service to help choose the perfect gift for their loved ones. Retailers often get overwhelmed with order volumes, creating logistical challenges that result in poor customer experiences. (Logo:...

2014-02-13 08:35:22

AMSTERDAM, February 13, 2014 /PRNewswire/ -- Out of the 67 companies that presented, the audience voted for Backbase as Best of Show. With its newly launched digital sales module, Backbase helps banks and insurers increase their online revenue by improving the customer onboarding experience across devices and channels. (Logo: http://photos.prnewswire.com/prnh/20121002/567102 ) Backbase, the makers of the Backbase Customer Experience Platform (CXP), launched...

2014-02-13 08:35:14

Enhanced capabilities drive efficiencies and improved analytics to enhance customer service levels MIDDLETON, Wis., Feb. 13, 2014 /PRNewswire-iReach/ -- TantaComm, a global provider of secure customer interaction recording and performance management solutions for contact centers, today released a new Dispute Resolution module as part of their Evaluate quality management suite. The solution was designed to systematically resolve customer service disputes, improve operational insight...

2014-02-12 23:25:57

Delighting Customers Starts With Employee Engagement Cincinnati, OH (PRWEB) February 12, 2014 Most organizations recognize the importance of genuine customer engagement as it drives loyalty and ultimately success. But delighting the customer starts with a company’s employees. Customer and employee engagement work hand-in-hand. Barry Altland, Manager, Learning and Organizational Development, Community Health Centers, Inc.; and Mike Phillips, Director of Professional Services Group, Cvent...

2014-02-12 16:28:42

NEW YORK, Feb. 12, 2014 /PRNewswire/ -- Innovative Visual Group - HappyOrNot is the perfect solution to collect live Customer feedback with the press of a button. Features sleek, aesthetic designs; No Power required, No Ethernet, works on Batteries for 2 years, Reports via cloud using GSM cellular network. Visit booth FT9 to learn more. An Award winning device, HappyOrNot® helps its client understand the In-Store experience of their consumer in sectors such as retail, services,...

2014-02-12 16:28:28

Research finds social media can help companies recover ANN ARBOR, Mich., Feb. 12, 2014 /PRNewswire/ -- In its seventh year, CFI Group's Contact Center Satisfaction Index (CCSI), finds customer satisfaction with company contact centers dropped a whopping 10 percent in 2013. With a score of 69 (on a 100 point scale), the 2013 score reflects an eight point pull back from the record high of 77 in 2012. http://photos.prnewswire.com/prnvar/20140212/DE63985-INFO The only ongoing national...

2014-02-11 23:26:20

CCNG announces the first event of the 2014 Improving the Customer Experience series to be hosted by CCNG member Thompson Creek Window Company / Closet America at their Baltimore MD area contact center operations on February 27th in Lanham, MD. The CCNG events bring together area contact center, customer experience and customer care management from across industries to share perspectives, proven strategies and innovative best practices. Fort Worth, Texas (PRWEB) February 11, 2014 CCNG...

2014-02-11 12:29:40

Full integration of leading technologies allows for a powerful content management and product solution for enterprises SAN FRANCISCO, Feb. 11, 2014 /PRNewswire/ -- Sitecore, the global leader in customer experience management software, and Znode, provider of the leading .NET e-commerce software solution, Multifront(TM), today announced the release of an integration for version 7 of Sitecore's customer experience management software. The integration of the two leading solutions will empower...