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Latest Customer experience Stories

2014-04-25 08:30:53

ETAdirect, TOA's industry-leading solution, is integrated with Cable ONE's next generation billing system, increasing operational efficiency and enabling the cable operator to improve the customer experience PHOENIX and CLEVELAND, April 25, 2014 /PRNewswire/ -- When Cable ONE decided to transform its field operations and customer experience, it evaluated its core IT and operational systems - billing, CRM and mobile workforce management. The cable operator, with 650,000 customers across 19...

2014-04-25 08:25:35

1to1 Media and Vonage to unveil how listening and customer feedback are essential elements to their customer service success. STAMFORD, Conn., April 25, 2014 /PRNewswire/ -- Quality customer service is the cornerstone of every successful business, but finding organizations with all the necessary qualities for delivering exceptional service is rare. Vonage, the 2014 Stevie Awards winner for "Favorite Customer Service," is successfully delivering those standards of excellence in service. On...

2014-04-24 23:15:30

Significant expansion better positions the Pipeliner brand as demand for the company’s CRM solutions continues to skyrocket. Los Angeles, CA (PRWEB) April 24, 2014 Pipelinersales Inc., today announced Alyson Button Stone and Rachel Miller have joined as Content Director and Chief Listener at the company. These key additions signal an increased emphasis on building an active social presence for Pipeliner CRM, and fostering strong engagement with the company’s user community. “With...

2014-04-24 23:14:27

Register to participate in this engaging discussion on Wednesday, April 30th at 11 AM EST. Stamford, CT (PRWEB) April 24, 2014 Creative Virtual USA will sponsor a webinar entitled Enabling Customers to Talk, Type and Tap to get Personalized Answers in Any Channel. The event will be held on Wednesday, April 30th at 11 AM EST and will feature Kate Leggett, Principal Analyst from Forrester Research, Inc. and Richard Simons, CEO, Creative Virtual USA. Personalization and intent-based,...

2014-04-24 08:43:54

"On the Radar" Report Highlights the Need for Virtual Agent Technology as Consumers Turn to Web and Mobile Channels for Customer Service Support TORONTO, April 24, 2014 /PRNewswire/ -- IntelliResponse, providers of the most widely deployed enterprise virtual agent technology, today announced they have been featured in Ovum Research's "On the Radar" series, an analysis of up-and-coming vendors in the enterprise market. http://photos.prnewswire.com/prnvar/20140318/NE83732LOGO As...

2014-04-24 08:41:39

74 percent of SMBs want cloud-based services from their primary service provider, but only 45 percent actually are receiving them; represents market share and revenue growth opportunities ST. LOUIS, April 24, 2014 /PRNewswire/ -- Amdocs, the leading provider of customer experience systems and services, today released new global research that explores small- to medium-sized businesses' (SMB) cloud services consumption and purchasing patterns. The research identifies an opportunity for...

2014-04-24 08:30:46

Panel Focusing on Evolving Customer Experience, to Feature Industry Leaders From Comcast, Cox, and Suddenlink ATLANTA and DENVER, April 24, 2014 /PRNewswire/ -- Nexidia, a leading provider of customer interaction analytics solutions for business transformation, and The Cable Center, the nonprofit educational arm of the cable industry, today announced they will present at The Cable Show 2014, which will be held at the Los Angeles Convention Center from April 29--May 1, 2014. Jana...

2014-04-23 23:16:47

Presenting on “Optimizing Revenue by Ensuring Top Quality Service Operations” Mississauga, Ontario (PRWEB) April 23, 2014 CaseBank Technologies Inc., the leading provider of software solutions for fault isolation and defect trend analysis for complex equipment, has announced that it will be exhibiting and speaking at Field Service USA 2014, April 23-25, 2014, in Palm Springs, California. On April 23, John Snow, VP, Marketing & Strategic Alliances of CaseBank, will participate in a...

2014-04-23 12:35:24

More than 800 Internet, phone service repair specialists to be located in Bridgeton ST. LOUIS, April 23, 2014 /PRNewswire/ -- To continue providing quality customer support and to accommodate an increased demand for its products, Charter Communications announced today that it has opened a new, state-of-the-art customer care center in Bridgeton, Mo. http://photos.prnewswire.com/prnvar/20110526/AQ10195LOGO The new facility represents Charter's commitment to improving the customer...

2014-04-23 08:41:01

Satmetrix Standard(TM) Offers Industry-Leading Satmetrix Net Promoter® Software in an Affordable Self-Service Product To Improve Customer Retention Rates SAN MATEO, California, April 23, 2014 /PRNewswire/ -- Satmetrix [http://www.satmetrix.com ](R), the world's leading provider of Net Promoter(R) software, today announced the availability of Satmetrix Standard(TM), the only self-service, cloud-based solution designed specifically for small and mid-sized businesses interested...


Word of the Day
callithump
  • A somewhat riotous parade, accompanied with the blowing of tin horns, and other discordant noises; also, a burlesque serenade; a charivari.
'Callithump' is a back-formation of 'callithumpian,' a 'fanciful formation' according to the Oxford English Dictionary. However, the English Dialect Dictionary, says 'Gallithumpians' is a Dorset and Devon word from the 1790s that refers to 'a society of radical social reformers' or 'noisy disturbers of elections and meetings.'
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