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Latest Customer experience Stories

2014-06-24 12:34:19

GOLD RIVER, Calif., June 24, 2014 /PRNewswire/ -- Performance Technology Partners, LLC (PTP) today announced they have been awarded the honor of being named Value Added Reseller (VAR) Partner of the Year by Genesys during the recent G-Force event in New Orleans, LA. Each year, Genesys presents this award to the most outstanding value added reseller partner for the prior year, which is based on revenue and customer support. "It is certainly an honor to receive this award commemorating...

2014-06-24 08:38:25

Bestowed with the CSQS certificate for a second consecutive year, Nexusguard is once again recognized for its customer satisfaction and outstanding services, even as the company's customer base continues to grow. HONG KONG, June 24, 2014 /PRNewswire/ -- Nexusguard is the first Internet security company to be awarded the Customer Service Quality Standard (CSQS). Unlike those who focus solely on technical support, Nexusguard places emphases on both technical support and customer...

2014-06-24 08:35:20

APPENZELL, Switzerland, June 24, 2014 /PRNewswire/ -- Ian Clarke joins GMC to drive EMEA growth http://www.gmc.net: GMC Software Technology (GMC), the award-winning leader in Customer Communications Management (CCM), announces Ian Clarke has joined the company as president EMEA. Clarke brings 30 years' global and EMEA experience, working in the business-to-business application software and document management sectors. His priorities are to grow the...

2014-06-23 08:28:55

Introduction of new speech analytics innovations enhances Nexidia's leadership position with the fastest, most scalable and most flexible customer interaction big data analytics offering available ATLANTA, June 23, 2014 /PRNewswire/ -- Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced significant advancements in its speech analytics technology and applications with the upcoming release of Nexidia Interaction Analytics 11.0....

2014-06-23 04:21:11

OULU, Finland, June 23, 2014 /PRNewswire/ -- Anite's Nemo CEM Observer complements traditional CEM data with drive test level network information enabling operators to improve network troubleshooting and to reduce customer churn Anite, a global leader in wireless network testing technology, announced today at the LTE World Summit in Amsterdam the release of Nemo CEM Observer, an industry first troubleshooting solution which...

2014-06-19 23:01:39

A new, global brand campaign called Open the future will showcase Smurfit Kappa’s dedication to customer growth through its proactive listening approach and its relentless pursuit of the critical gains which make the difference in consumer brand choice. It draws on the company’s global experience across packaging, paper and sustainability to help solve real-world problems, based on deep consumer insights. Los Angeles, California (PRWEB) June 19, 2014 Smurfit Kappa, one of the...

2014-06-19 16:24:57

TeleTech's redesigned e-newsletter takes a close look at the tools companies are using to deliver great customer experience on a global scale. DENVER, June 19, 2014 /PRNewswire/ -- This month, TeleTech debuts its redesigned monthly e-newsletter, Dialogue. As the voice behind customer experience, Dialogue highlights the latest trends in customer experience, and packages them up in a fun-to-read publication that is delivered right to readers' inboxes. The first issue focuses on the importance...

2014-06-19 04:20:52

OpenScape plus Managed Service will increase customer satisfaction, optimise operational processes and provide greater control and flexibility of the day-to-day operation MILTON KEYNES, England, June 19, 2014 /PRNewswire/ -- Unify today announced it has been selected by the UK's largest water and wastewater services provider, Thames Water, to support its corporate focus on improving customer satisfaction, meeting regulatory compliance and increasing operational efficiency to all 15...

2014-06-17 16:28:01

17-year-old Richmond firm changes name to better reflect purpose and focus RICHMOND, Va., June 17, 2014 /PRNewswire/ -- In a move that may well send ripples of delight to clients who have long sought out the company's expertise and know its culture, Dominion Digital has changed its name to SingleStone. The new name - and the underlying brand refresh - more accurately reflects the 17-year-old consulting firm's purpose and its work in the Customer Experience category. "One of the main...

2014-06-17 12:34:32

Industry Experts to Discuss How to Make Customer Success a Core Revenue Driver LONDON and SAN FRANCISCO, June 17, 2014 /PRNewswire/ -- NewVoiceMedia [http://www.newvoicemedia.com ], a leading global provider of integrated cloud contact center solutions for sales organizations, today announced that it will host a live, complimentary webinar highlighting tactical tips sales executives can implement to make customer success a core revenue driver. The webinar, 6 Tips To Driving...


Word of the Day
jument
  • A beast of burden; also, a beast in general.
'Jument' ultimately comes from the Latin 'jugum,' yoke.
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