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Latest Customer experience Stories

2014-07-07 23:02:01

According to New Report Service Quality Management (SQM) & Telco Customer Experience Management (CEM) Market majorly focuses on the factors driving the market, various restraints and opportunities impacting it, along with the technology roadmap and adoption trends. (http://www.marketsandmarkets.com/Market-Reports/service-quality-management-sqm-telco-customer-experience-cem-market-1013.html) (PRWEB) July 07, 2014 The report “Service Quality Management (SQM) and Telco Customer...

2014-07-05 23:02:11

CRMnext has enabled HDFC Bank to implement an “One bank” vision through a single strategy execution platform to unify its sales, service and relationship management processes. Mumbai, India (PRWEB) July 05, 2014 CRMnext has enabled HDFC Bank to implement an “One bank” vision through a single strategy execution platform to unify its sales, service and relationship management processes.     Gold winner in ‘Sales Effectiveness’ Category...

2014-07-03 12:23:41

Customer engagement agency recognized for web content and customer experience management capabilities NEW YORK, July 3, 2014 /PRNewswire/ -- Rosetta, a Publicis Groupe customer engagement agency, today announced it has been featured in Digital Clarity Group's 2014 Guide to Service Providers for Web Content and Customer Experience Management, North American Edition. This is the second consecutive year the agency has been highlighted as a leading agency in deploying robust web content...

2014-07-02 12:33:07

DALLAS, July 2, 2014 /PRNewswire/ -- The report "Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market by Product Type (EFM, Web Analytics, Text Analytics, Speech Analytics), & by Provider Type (ISP, TSP, MSP) - Global Advancements, Worldwide Forecasts & Analysis (2014-2019)", defines and segments the SQM and CEM Market into various sub-segments with an in-depth analysis and forecasting of revenues. The report also identifies the...

2014-06-30 20:21:57

Nominate business leaders who are advancing their organizations' customer-centricity efforts by July 7. STAMFORD, Conn., June 30, 2014 /PRNewswire/ -- Ten years ago, 1to1 Media launched the Customer Champions program to highlight business leaders' advancements and innovations around customer experience for their organizations. Over the years, these passionate evangelists have raised the bar for customer experience across all industries. 1to1 Media invites you to nominate a business leader who...

2014-06-30 16:28:56

ContactWorld for Service Recognized for Exceptional Innovation LONDON and SAN FRANCISCO, June 30, 2014 /PRNewswire/ -- NewVoiceMedia [http://www.newvoicemedia.com ], the leading provider of cloud customer contact solutions, announced today that TMC [http://www.tmcnet.com ], a global, integrated media company, has awarded NewVoiceMedia's ContactWorld for Service solution a 2014 Communications Solutions Product of the Year Award. "Today, delivering quality customer service...

2014-06-30 08:36:44

-- Also Awarded Honorable Mention for 'Best Use of Feedback Solutions' -- SHELTON, Conn, June 30, 2014 /PRNewswire/ -- SSI has been awarded a 2014 Confirmit Achievement in Customer Excellence Award and an honorable mention in a second category - Best Use of Feedback Solutions - for its commitment to exceptional customer experience. The accolades demonstrate SSI's long-term commitment to delivering the best customer experience possible. More specifically, it recognizes one of SSI's...

2014-06-26 23:04:58

IVR Services are initial offering Atlanta, Ga (PRWEB) June 26, 2014 NexxPhase, a company that provides cloud-based services designed to break down silos and enhance the customer engagement with a single view, recently partnered with Contact Solutions to bring business intelligence and customer self-service together. Contact Solutions, a leading provider of cloud-based customer care solutions improved by business intelligence are experts at guiding governments and commercial enterprises...

2014-06-26 16:22:23

Strategic Combination Expands Bridgevine's Technologically Advanced Products and Services to Acceller's Growing Base of Enterprise Customers ALPHARETTA, Ga., DENVER and MIAMI, June 26, 2014 /PRNewswire/ -- Bridgevine and Acceller today announced that their Boards of Directors have approved a definitive agreement for Acceller to merge with Bridgevine. This transaction creates the leading customer acquisition and retention platform, differentiated by its ability to deliver...

2014-06-26 08:24:23

Combined entity to offer global retailers a unique, one-stop technology marketing solution to improve the in-store shopping experience and drive both brand equity and sales growth NEW YORK and MINNEAPOLIS, June 26, 2014 /PRNewswire/ -- Creative Realities, LLC ("Creative Realities" or the "Company"), a leader in the marketing technology arena, and Wireless Ronin Technologies, Inc. (OTCQB: RNIN) ("Wireless Ronin"), a leading marketing technologies solutions provider, today announced...


Word of the Day
humgruffin
  • A terrible or repulsive person.
Regarding the etymology of 'humgruffin,' the OED says (rather unhelpfully) that it's a 'made-up word.' We might guess that 'hum' comes from 'humbug' or possibly 'hum' meaning 'a disagreeable smell,' while 'gruffin' could be a combination of 'gruff' and 'griffin.'