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Latest Customer experience Stories

2014-04-30 08:29:12

Latest Flowfinity Actions product release delivers self-service capabilities to enhance the customer experience VANCOUVER, British Columbia, April 30, 2014 /PRNewswire/ -- Flowfinity Wireless Inc. today announced the latest version of Flowfinity Actions enterprise mobile app software, which introduces customer portals and enhances the flexibility of managing users and data. Organizations can now let their customers log in to Flowfinity directly for self-service capabilities such as...

2014-04-30 08:27:06

LONDON, April 30, 2014 /PRNewswire/ -- According to the latest findings from Forrester Research's European Customer Experience Index (CXi), the majority of online consumers are underwhelmed by the customer experience provided by leading brands. These findings have caused an explosion in customer experience investments across Europe in a bid to become more customer-centric. Furthermore, experts predict that only those who are truly customer-obsessed will fill be able to...

2014-04-29 23:11:47

Acumen Solutions to Demonstrate SIFT at Clarabridge's Annual C3 Conference Mclean, VA (PRWEB) April 29, 2014 Acumen Solutions announced today that it will demonstrate its Smart Information Filtering Tool (SIFT) solution alongside more than 450 customer experience professionals at Clarabridge’s sixth annual Clarabridge Customer Connections (C3) conference, the world’s leading Customer Experience Management (CEM) event of the year. Taking place from April 28-30, 2014, notable...

2014-04-29 16:28:00

The leader in field service management software for the cable industry will discuss how organizations can apply predictive, data-driven field service technology to achieve increased efficiencies and enhance the customer experience LOS ANGELES, April 29, 2014 /PRNewswire/ -- TOA Technologies will be at The Cable Show 2014 in Los Angeles, April 29 to May 1. Company representatives will be available in booth 912 to discuss how the right field service management solution can connect field teams,...

2014-04-29 08:47:07

SAN FRANCISCO, April 29, 2014 /PRNewswire/ -- Global mobile network provider Truphone, has transformed its customer experience as it prepares for rapid growth, with NewVoiceMedia's true cloud contact center solution ContactWorld for Service. The company, which has built a mobile network without country borders that keeps international business executives better connected, is now able to offer a completely unique, personalized service to thousands of customers around the...

2014-04-29 08:44:42

Based on CRM revenue in 2013, salesforce.com achieved greater total revenue, revenue growth and market share growth than any other top 10 CRM vendor SAN FRANCISCO, April 29, 2014 /PRNewswire/ -- Salesforce.com (NYSE: CRM), the world's #1 CRM platform, today announced that, for the second consecutive year, it has been named the #1 CRM software provider in Gartner Inc.'s latest worldwide CRM market share report, entitled "Market Share Analysis: Customer Relationship Management Software,...

2014-04-29 08:30:56

Latest Intent-Based Offer Solution Helps Companies Dramatically Improve Clicks and Conversions Across Online Customer Service Channels TORONTO, April 29, 2014 /PRNewswire/ -- IntelliResponse, providers of the most widely deployed enterprise virtual agent technology, today announced the launch of OFFERS, an innovative intent-based offer solution that presents real-time, customized promotions to customers in the context of a customer service interaction. When a customer asks a question...

2014-04-28 08:39:48

Intraway to provide innovative solution to ensure rapid and automated delivery of new services. FORT LAUDERDALE, Fla., April 28, 2014 /PRNewswire/ -- Intraway Corporation, the leading provider of advanced Network Control and OSS / BSS solutions, announced today that Mediacom Communications Corporation, a cable operator with one million broadband subscribers, has chosen Intraway's solution to automate the update process of its cable modem network in a combined effort to ensure optimal...

2014-04-28 08:39:28

Workforce Optimization Company Exhibiting Innovative Performance Management Solutions COLUMBUS, Ohio, April 28, 2014 /PRNewswire/ -- Uptivity (formerly CallCopy), a leading provider of workforce optimization (WFO) solutions, announced today that the company will exhibit its unique performance management solutions at IAUG CONVERGE2014 in Dallas on April 28-30, 2014 at the Gaylord Texan Resort & Convention Center. Ryan Prestel, Director of Product Management at Uptivity, will...

2014-04-28 08:38:54

SAN FRANCISCO, April 28, 2014 /PRNewswire/ -- KMS lighthouse [http://www.kmslh.com ], a leading provider of next-generation customer knowledge solutions, announced its inclusion on the list of "Cool Vendors in CRM Customer Service, 2014" report by Gartner, Inc. published April 15, 2014. KMS lighthouse provides proactive, deductive knowledge that can transform Customer Care by allowing a novice user to act faster and more accurately. The company was named by Gartner as a...


Word of the Day
sough
  • A murmuring sound; a rushing or whistling sound, like that of the wind; a deep sigh.
  • A gentle breeze; a waft; a breath.
  • Any rumor that engages general attention.
  • A cant or whining mode of speaking, especially in preaching or praying; the chant or recitative characteristic of the old Presbyterians in Scotland.
  • To make a rushing, whistling, or sighing sound; emit a hollow murmur; murmur or sigh like the wind.
  • To breathe in or as in sleep.
  • To utter in a whining or monotonous tone.
According to the OED, from the 16th century, this word is 'almost exclusively Scots and northern dialect until adopted in general literary use in the 19th.'
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