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Last updated on April 16, 2014 at 1:21 EDT

Latest Customer experience Stories

2014-02-03 23:00:19

CRMnext, #1 commutable cloud CRM product company announces the joining of Rajneesh Kumar Chadha as Director - Global Delivery. Rajneesh will manage CRMnext’s global delivery team to drive the company's product implementations and associated services worldwide. Delhi, India (PRWEB) February 04, 2014 CRMnext, #1 commutable cloud CRM product company announces the joining of Rajneesh Kumar Chadha as Director - Global Delivery. Rajneesh will manage CRMnext’s global delivery team to...

2014-02-03 08:24:35

Large Organizations Plan for More Spending, Hiring, Text Analytics, Online & Mobile Experiences, and CX Consultants WABAN, Mass., Feb. 3, 2014 /PRNewswire/ -- Temkin Group released new research, Customer Experience Plans and Expectations for 2014. The data snapshot examines what 152 large companies plan to do about customer experience in 2014, and compares their responses to similar studies completed over the previous three years. Eighty seven percent of respondents reported a positive...

2014-01-31 23:20:55

Updox, the industry’s leading Physician Connectivity and Customer Relationship Management (CRM) Platform, today announced that Ritch Newport has joined the organization as vice president of Customer Experience. Dublin, OH (PRWEB) January 31, 2014 Updox, the industry’s leading Physician Connectivity and Customer Relationship Management (CRM) Platform, today announced that Ritch Newport has joined the organization as vice president of Customer Experience. In this role, Newport manages...

2014-01-30 12:25:18

Creates new entity "DIALOGDIRECT" with Budco and NOVO 1 BIRMINGHAM, Mich., Jan. 30, 2014 /PRNewswire/ -- Glencoe Capital's Michigan Opportunities Fund, has announced a significant investment in Troy, Michigan based Dialogue Marketing. Dialogue Marketing will be combined with Glencoe's existing marketing services and customer care businesses, Budco and NOVO 1 which were merged last year, into a new entity called DIALOGDIRECT, officials said today. Terms of the transactions were not...

2014-01-29 23:27:59

Honored with Two Technology MVP Awards and Among First Class of Digital Strategist MVPs Boston, MA (PRWEB) January 29, 2014 Verndale is pleased to announce that three of its team members have been recognized as Sitecore Most Valuable Professionals (MVPs) for 2014. This brings Verndale’s MVP total to five, including one of just three Digital Strategist MVPs in all of North America. Named this year are Sean Rusinko (Strategy), Sean Connell (Technology) and Trevor Campbell (Technology)....

2014-01-29 23:26:20

Elite distinction awarded for Exceptional Contributions to the Sitecore Community. Kennesaw, GA (PRWEB) January 29, 2014 BrainJocks, a digital strategy, design and technology solutions agency, today announced that Brian Beckham, Chief Technology Officer has been named a “Technology Most Valuable Professional (MVP)” by Sitecore, the global leader in customer experience management software, and a BrainJocks technology partner. Brian Beckham was one of only 107 people worldwide to be...

2014-01-29 23:23:32

3CLogic’s Cloud-Based Contact Center Solutions and Interplay Analytics improve contact center performance with cloud technology and analyzing customer interactions through multiple channels. Rockville, MD (PRWEB) January 29, 2014 3CLogic, the only contact center solution on the Amazon Web Services (AWS) cloud, announces its channel partnership with Interplay Analytics, the market-leading consulting firm that helps organizations improve contact center performance and customer service....

2014-01-29 16:32:23

ST. LOUIS, Jan. 29, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced a number of customer wins for mobile network optimization capabilities resulting from its recent acquisitions of Actix and Celcite. (Logo: http://photos.prnewswire.com/prnh/20120722/NY44154LOGO ) These new deals, comprising of both new wins and expansions at existing customers include: -- TIM Brasil to improve data traffic transmission across...

2014-01-29 16:32:22

Amdocs will provide application management services to support, operate and enhance POST Telecom's business support systems ST. LOUIS, Jan. 29, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced the signing of a three-year application management deal with POST Telecom, the largest service provider in Luxembourg, formerly known as P&T LUXGSM. Under the agreement, Amdocs will provide application management services to...

2014-01-29 08:36:53

SALT LAKE CITY, Jan. 29, 2014 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that global media company TMC has named inContact's Personal Connection(TM) Outbound Solution as a 2014 CUSTOMER Magazine Product of the Year Award winner. (Logo: http://photos.prnewswire.com/prnh/20120216/LA54560LOGO) -- inContact's Personal Connection(TM) Outbound Solution uses patented...