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Latest Customer experience Stories

2014-06-09 12:27:00

PARSIPPANY, N.J., June 9, 2014 /PRNewswire/ -- Solix, Inc., a leading provider of program administration, eligibility determination and customer care services to government agencies and businesses throughout the United States, has been named a finalist to receive an Excellence Award for its mobile customer support platform by one of the largest call center conferences in the industry. Call Center Week selected Solix to be included in the final round of candidates for an award in the...

2014-06-09 08:36:15

Nexidia Helps Optimize Service Delivery, Leads Transformation Into a Responsive, Customer-Centric Organization ATLANTA, June 9, 2014 /PRNewswire/ -- Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced a new Ovum case study that details how a global financial services provider leveraged Nexidia Interaction Analytics to help reinvent the company to become a more responsive, customer-centric enterprise. With Nexidia, the...

2014-06-09 08:33:47

The NICE Customer Journey Optimization solution helps companies understand how and why customers are interacting with them across different channels and touch points, reduce bottlenecks, and enhance each individual journey RA'ANANA, Israel, June 9, 2014 /PRNewswire/ -- NICE Systems (NASDAQ: NICE) today announced the beginning of the end for the customer service run-around. With today's announcement of the NICE Customer Journey Optimization solution, customers can now enjoy a...

2014-06-09 08:33:34

Amdocs expands market support for Telefonica's journey towards a seamless customer experience ST. LOUIS, June 9, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced that Telefonica, one of the world's leading service providers with more than 313 million customers across Latin America and Europe, has selected Amdocs for transformation projects in Chile and Peru. By modernizing and standardizing Telefonica's business...

2014-06-09 08:26:20

Company recognized for enabling contextual mobile collaboration solutions that redefine customer experience NEW YORK, June 9, 2014 /PRNewswire/ -- CafeX, a leading provider of real-time engagement solutions for mobile and web platforms, today announced that the company will receive Frost & Sullivan's 2014 North American New Product Innovation Award in Mobile and Web Customer Engagement Solutions. The presentation will take place at the Frost & Sullivan Awards Banquet, scheduled for...

2014-06-09 08:25:35

IntelliResponse Virtual Agent Technology Helps One of Michigan's Largest Credit Unions Deliver Multichannel Digital Self-Service to its 144,000 Members TORONTO, June 9, 2014 /PRNewswire/ -- IntelliResponse, providers of the most widely deployed enterprise virtual agent technology, today announced Genisys Credit Union has implemented the IntelliResponse Virtual Agent technology platform on their website and Facebook page. Using the solution, Genisys members can ask natural language...

2014-06-04 23:10:48

CallFinder® announces today a strategic relationship with Customer Centered Strategies, LLC (CCS) to provide cloud-based call recording and speech analytics solutions as a component of CCS’ customer experience and business transformation professional services. Burlington, VT (PRWEB) June 04, 2014 CallFinder® announces today a strategic relationship with Customer Centered Strategies, LLC (CCS) to provide cloud-based call recording and speech analytics solutions as a component...

2014-06-04 12:34:28

Demand-driven solutions enable organizations to better understand their customers and drive more strategic and profitable execution across every channel PALO ALTO, Calif., June 4, 2014 /PRNewswire/ -- Symphony EYC, a global leader in delivering ROI for retailers, manufacturers, and wholesalers using customer insights to drive execution, today announced that it will be showcasing its iAssort Cloud-based product assortment solution, Symphony EYC G.O.L.D. Master Data Management (MDM) and the...

2014-06-04 12:34:03

Specialty lifestyle retailer partners with ShopperTrak to enhance in-store customer experience at more than 1,000 U.S. and Canadian locations CHICAGO, June 4, 2014 /PRNewswire/ -- ShopperTrak, the leading global provider of consumer behavior insights and location-based analytics, announced it has signed Journeys as its 1,000th customer. This milestone agreement aims to enhance the in-store customer experience at more than 1,000 North American locations of the specialty lifestyle...

2014-06-04 08:37:26

Sixty-four percent of consumers surveyed would share their social-media identity with their service provider in exchange for better service, research finds NICE, France, June 4, 2014 /PRNewswire/ -- At TM Forum Live! in Nice today, Amdocs, the leading provider of customer experience systems and services, released the findings of a research study that identifies social media as an emerging channel for consumers seeking customer-care assistance. The research highlights an opportunity for...


Word of the Day
malpais
  • The ragged surface of a lava-flow.
'Malpais' translates from Spanish as 'bad land.'