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Last updated on April 16, 2014 at 7:15 EDT

Latest Customer experience Stories

2014-01-29 08:35:28

New Hires and Promotions From Within Create an Executive Level Dream Team; 2013 Initiatives and Developments Usher in a Year of Growth SEATTLE, Jan. 29, 2014 /PRNewswire/ -- Changes are afoot at OnlineShoes.com, as the nation's first online shoe retailer, a privately owned company, kicks off the new year with both promotions and new hires to positions of leadership. (Photo: http://photos.prnewswire.com/prnh/20140129/SF54590) "It's testament to our exceptional staff that we enjoy a...

2014-01-28 23:27:47

Bryan Rigney promoted to newly created role to drive revenue and tap passion for customer success Lake Forest, CA (PRWEB) January 28, 2014 MarginPoint, a leading provider of cloud-based indirect material management solutions for the industrial market, today announced the promotion of Bryan Rigney to the newly created role of Chief Customer Officer (CCO). The creation of this role solidifies MarginPoint’s relentless focus on the long-term success of its global customers. In his role as...

2014-01-28 12:33:02

Personalization Leader Reimagines E-Commerce with Sleek, New Interface for Online Merchandising SAN JOSE, Calif., Jan. 28, 2014 /PRNewswire/ -- Baynote, a leading provider of big data solutions for retail, today announced the release of Baynote VUE, a self-service merchandising application purposely built to equip retail marketing teams with the tools needed to create engaging, revenue-generating online experiences. Existing merchandising applications typically require extensive training or...

2014-01-28 12:32:57

Evaluated for Completeness of Vision and Ability to Execute NASHVILLE, Tenn., Jan. 28, 2014 /PRNewswire/ -- Sitel, a leading global customer care provider, today announced it has been positioned by Gartner, Inc. in the Leaders quadrant of Gartner's 2013 Customer Management (CM) Contact Center BPO report.[1] The report evaluates vendors through a series of stringent criteria related to the ability to execute and completeness of vision. (Logo:...

2014-01-28 12:28:57

BCBSM advances rank to second place among surveyed health insurance companies nationwide DETROIT, Jan. 28, 2014 /PRNewswire/ -- Blue Cross Blue Shield of Michigan was recognized this week by Forrester Research's January 2014 report, "The Customer Experience Index, 2014," as earning the biggest improvement across multiple industries in overall "customer experience." This ranking advances the company to a second place ranking overall among the health insurance providers evaluated. The...

2014-01-28 08:36:05

TeleTech's e-newsletter Features Customer Experience Trends, Strategies and Ways to Take Action in 2014 DENVER, Jan. 28, 2014 /PRNewswire/ -- In today's evolving marketplace, customers are faced with more choices than ever before. To remain competitive, businesses must put the customer at the center of all they do in order to cultivate loyalty, drive engagement and safeguard trust. And in 2014, the companies that are able to successfully place the customer at the center of their strategies...

2014-01-28 08:34:24

TORONTO, Jan. 28, 2014 /PRNewswire/ - Redknee Solutions Inc. (TSX: RKN), a leading provider of business-critical billing and charging software and solutions for communications service providers, today announced that it will hold a conference call to discuss the results for its first quarter ended December 31, 2013. The call will be hosted by Lucas Skoczkowski, CEO, and David Charron, CFO on Thursday, February 13, 2014 at 8:30 a.m. (EST) followed by a question and answer period....

2014-01-27 08:34:01

Independent Research Recognizes OpenText among 'Well-Balanced Leaders' WATERLOO, Ontario, Jan. 27, 2014 /PRNewswire/ -- OpenText(TM) (NASDAQ: OTEX, TSX: OTC), the global leader in Enterprise Information Management (EIM), today announced that it has been positioned as a leader in The Forrester Wave(TM): Document Output For Customer Communications Management, Q1 2014 report. (Logo: http://photos.prnewswire.com/prnh/20130730/CL55531LOGO ) Forrester Research, Inc., defines Document Output for...

2014-01-27 08:32:04

Amdocs CES 9.1 allows service providers to deliver simplified, personalized experiences across all channels, networks, services and devices; maximizes the business customer opportunity ST. LOUIS, Jan. 27, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced the release of Amdocs CES 9.1. The company's latest product suite introduces new social care, small and medium-sized business (SMB), and multi-play capabilities to...

2014-01-26 23:01:42

Telax, a leader in hosted contact center technology and solutions, will be showcasing their innovative contact center solutions at ITEXPO 2014. (PRWEB) January 26, 2014 Telax, a leader in hosted contact center technology and solutions, will be showcasing their innovative contact center solutions at ITEXPO 2014, which will be held at Miami Beach Convention Center from January 28-January 31 2014. Telax will be located at the Ontario Pavilion at booth 815, highlighting the advantages of...