Quantcast
Last updated on April 20, 2014 at 17:20 EDT

Latest Customer experience Stories

2014-01-28 12:28:57

BCBSM advances rank to second place among surveyed health insurance companies nationwide DETROIT, Jan. 28, 2014 /PRNewswire/ -- Blue Cross Blue Shield of Michigan was recognized this week by Forrester Research's January 2014 report, "The Customer Experience Index, 2014," as earning the biggest improvement across multiple industries in overall "customer experience." This ranking advances the company to a second place ranking overall among the health insurance providers evaluated. The...

2014-01-28 08:36:05

TeleTech's e-newsletter Features Customer Experience Trends, Strategies and Ways to Take Action in 2014 DENVER, Jan. 28, 2014 /PRNewswire/ -- In today's evolving marketplace, customers are faced with more choices than ever before. To remain competitive, businesses must put the customer at the center of all they do in order to cultivate loyalty, drive engagement and safeguard trust. And in 2014, the companies that are able to successfully place the customer at the center of their strategies...

2014-01-28 08:34:24

TORONTO, Jan. 28, 2014 /PRNewswire/ - Redknee Solutions Inc. (TSX: RKN), a leading provider of business-critical billing and charging software and solutions for communications service providers, today announced that it will hold a conference call to discuss the results for its first quarter ended December 31, 2013. The call will be hosted by Lucas Skoczkowski, CEO, and David Charron, CFO on Thursday, February 13, 2014 at 8:30 a.m. (EST) followed by a question and answer period....

2014-01-27 08:34:01

Independent Research Recognizes OpenText among 'Well-Balanced Leaders' WATERLOO, Ontario, Jan. 27, 2014 /PRNewswire/ -- OpenText(TM) (NASDAQ: OTEX, TSX: OTC), the global leader in Enterprise Information Management (EIM), today announced that it has been positioned as a leader in The Forrester Wave(TM): Document Output For Customer Communications Management, Q1 2014 report. (Logo: http://photos.prnewswire.com/prnh/20130730/CL55531LOGO ) Forrester Research, Inc., defines Document Output for...

2014-01-27 08:32:04

Amdocs CES 9.1 allows service providers to deliver simplified, personalized experiences across all channels, networks, services and devices; maximizes the business customer opportunity ST. LOUIS, Jan. 27, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced the release of Amdocs CES 9.1. The company's latest product suite introduces new social care, small and medium-sized business (SMB), and multi-play capabilities to...

2014-01-26 23:01:42

Telax, a leader in hosted contact center technology and solutions, will be showcasing their innovative contact center solutions at ITEXPO 2014. (PRWEB) January 26, 2014 Telax, a leader in hosted contact center technology and solutions, will be showcasing their innovative contact center solutions at ITEXPO 2014, which will be held at Miami Beach Convention Center from January 28-January 31 2014. Telax will be located at the Ontario Pavilion at booth 815, highlighting the advantages of...

2014-01-24 23:20:32

Retail executive survey reveals that more than two-thirds of retailers have already implemented, or are making plans to implement a common platform for store, mobile, and web commerce as part of enabling a holistic shopping experience. Boston, Massachusetts (PRWEB) January 24, 2014 Customers engage with brands, not individual channels, and top retailers are now shifting their focus to a holistic shopping experience across all customer touch points. Customer engagement is no longer just...

2014-01-23 16:28:33

SAN FRANCISCO, January 23, 2014 /PRNewswire/ -- As further evidence that customer complaints can't be kept quiet in the digital age, research from NewVoiceMedia, a leading provider of cloud contact center technology, reveals that a third (34%) of US consumers take their revenge online following inadequate customer service; spreading the complaint across their network and beyond. Thanks to social media, internet forums and review channels, the modern consumer has a...

2014-01-23 08:34:34

Customer Contact event to assist businesses on how to serve multi-generational customers and provide the service they deserve MOUNTAIN VIEW, Calif., Jan. 23, 2014 /PRNewswire/ -- Contact Center Strategy is always a hot topic, particularly when it comes to learning how companies should serve today's customer and affirm their loyalty. Frost & Sullivan discusses how this strategy can be created, along with making call center technology work to achieve consistent and improved results within...

2014-01-22 23:02:02

Lavi Industries introduces its new Customer Experience Success Kit focused on helping businesses create a success out of one of the least enjoyable parts of being a customer: waiting in line. Valencia, CA (PRWEB) January 22, 2014 Lavi Industries, a leading provider of queue management solutions and a thought leader in optimizing the customer waiting line experience, announces its latest collection of tools and resources focused on queuing and the customer experience. The Customer...