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Latest Customer experience Stories

2014-05-13 08:42:56

Award given to partner demonstrating the most success with Kofax on a global basis MALVERN, Pa., May 13, 2014 /PRNewswire/ -- Ricoh Americas Corporation was recently awarded the 2014 Transform Award for Global Partner of the Year from its partner Kofax. Winners were announced at Transform 2014, Kofax's annual customer and partner conference held in San Diego in March. The Global Partner of the Year category winner represents the global alliances or global systems integrator partner...

2014-05-13 08:42:44

BOSTON, May 13, 2014 /PRNewswire/ -- Interactions Corporation, the leading provider of conversational virtual assistant solutions for customer care, was awarded Best of Show at FinovateSpring 2014. At the show, Interactions highlighted its innovative conversational banking solution for mobile devices, demonstrating how their innovative virtual assistant can conduct a conversation over multiple channels including voice, SMS, chat, and social, as seamlessly and in some cases, more...

2014-05-13 08:42:38

ST. LOUIS, May 13, 2014 /PRNewswire/ -- Commitment to excellence over the past year has earned Amdocs (NASDAQ: DOX) recognition as a 2014 AT&T Supplier Award winner for its support of affiliates of AT&T*, one of the world's leading data, voice, wireless and Internet services providers. http://photos.prnewswire.com/prnvar/20120722/NY44154LOGO "We are proud of our long-standing tradition of providing unparalleled, innovative products and services to our business and residential...

2014-05-13 08:41:33

Industry experts assembled in Orlando to take Voice of the Customer and Employee Engagement programs to new heights NEW YORK, OSLO, Norway and LONDON, May 13, 2014 /PRNewswire/ -- Last week, global industry experts, thought leaders and visionaries from more than 7 countries spanning 25 industries joined forces in Orlando at the annual Confirmit Community Conference. The three day Confirmit "Be a Hero" Conference offered global attendees an opportunity to discuss and explore the business...

2014-05-13 08:40:16

Integrated portfolio of cloud and on premise offerings help clients coordinate and enrich engagement throughout the customer journey ARMONK, N.Y. and TAMPA, Fla., May 13, 2014 /PRNewswire/ -- At its Smarter Commerce Global Summit in Tampa, IBM (NYSE: IBM) today announced 'IBM ExperienceOne,' a new integrated portfolio of cloud-based and on premise offerings that help clients quickly deliver deeper, more valuable customer engagements by bringing together marketing, sales and service...

2014-05-12 23:06:45

Webcasts Explore Innovation, Workforce Optimization, the Cloud, and IVR Sarasota, FL (PRWEB) May 12, 2014 For contact centers to operate at maximum efficiency in today’s fast-paced business environment, companies must optimize all available resources. Workforce Optimization solutions can now work across your entire organization, capturing customer interactions and sentiments in multiple channels. The correct investment in your IVR can help you to exceed caller expectations and provide...

2014-05-12 12:36:06

ACCENT Chose SmartAction to Support its Focus on Customer Engagement JEFFERSONVILLE, Ind., May 12, 2014 /PRNewswire/ -- ACCENT Marketing Services, a member of the MDC Partners Network and provider of multi-channel customer engagement solutions today announced that the SmartAction technology will be incorporated into ACCENT's customer engagement centers to support the company's focus on continual innovation around the engagement and satisfaction of its clients' end user customers....

2014-05-12 08:36:09

NICE is recognized for helping a leading U.S. retailer boost sales effectiveness, customer satisfaction, and operational efficiency RA'ANANA, Israel, May 12, 2014 /PRNewswire/ -- NICE Systems (NASDAQ: NICE) announced today that it is the recipient of a 2014 CRM Excellence Award, presented by TMC CUSTOMER magazine. The award recognizes NICE Interaction Analytics [http://www.nice.com/interaction-analytics ] for boosting sales effectiveness, customer satisfaction, and operational...

2014-05-12 08:35:32

O'Reilly will leverage more than 25 years of technology and customer support expertise to enhance the Lancope customer experience worldwide ATLANTA, May 12, 2014 /PRNewswire/ -- Lancope, Inc., a leader in network visibility and security intelligence, announces the appointment of Ken O'Reilly as Vice President of Customer Success. O'Reilly brings to Lancope more than 25 years of experience in technology and customer support, holding customer-centric roles with organizations including...

2014-05-08 23:07:36

Verteks Consulting Rated “World Class” in Customer Satisfaction by Independent Source Ocala, FL (PRWEB) May 08, 2014 Verteks Consulting today announced it has earned a ShoreTel® partner customer experience award. ShoreTel, the leading provider of brilliantly simple phone systems and unified communications solutions, recently announced award recipients for the first half of the partner year (October 2013 through March 2014), and Verteks was honored as a customer satisfaction...


Word of the Day
kenspeckle
  • Having so marked an appearance as easily to be recognized.
This word may come from the Swedish 'kanspak,' quick at recognizing persons or things, or else from confusion with 'conspicuous.'