Quantcast

Latest Customer experience Stories

2014-06-04 12:34:03

Specialty lifestyle retailer partners with ShopperTrak to enhance in-store customer experience at more than 1,000 U.S. and Canadian locations CHICAGO, June 4, 2014 /PRNewswire/ -- ShopperTrak, the leading global provider of consumer behavior insights and location-based analytics, announced it has signed Journeys as its 1,000th customer. This milestone agreement aims to enhance the in-store customer experience at more than 1,000 North American locations of the specialty lifestyle...

2014-06-04 08:37:26

Sixty-four percent of consumers surveyed would share their social-media identity with their service provider in exchange for better service, research finds NICE, France, June 4, 2014 /PRNewswire/ -- At TM Forum Live! in Nice today, Amdocs, the leading provider of customer experience systems and services, released the findings of a research study that identifies social media as an emerging channel for consumers seeking customer-care assistance. The research highlights an opportunity for...

2014-06-04 04:21:06

It's the sixth year in a row GES has earned this prestigious certification LAS VEGAS, June 4, 2014 /PRNewswire/ -- Global Experience Specialists (GES), a leader in exhibition, event and entertainment experiences, announced that the GES National Servicenter® has been recognized for call center customer satisfaction excellence for a sixth consecutive year under the J.D. Power Certified Contact Center Program.(SM) The distinction acknowledges a strong commitment by GES call center...

2014-06-03 08:38:14

TORONTO, June 3, 2014 /CNW/ - Redknee Solutions Inc. (TSX: RKN), a leading provider of real-time monetization and subscriber management software, has announced the availability of Redknee Unified 10, the latest release of its integrated charging, billing, policy management and customer care solution. Designed to empower service providers in the communications and connected industries, Redknee Unified brings greater flexibility, scalability and the ability to monetize new revenue...

2014-06-03 08:37:58

In multi-year agreement, Amdocs provides private cloud-based online payments solution to improve customer experience while reducing operational costs for T-Mobile's MetroPCS brand ST. LOUIS, June 3, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced that MetroPCS®, a flagship brand of T-Mobile US, has deployed the Amdocs Enterprise Payment Processing solution. The solution, which has already been deployed and...

2014-06-02 08:35:55

NASHUA, N.H., June 2, 2014 /PRNewswire/ -- Kentico Software, the Web Content and Customer Experience Management provider, today unveiled the results of a new Content Marketing Survey, the latest installment of Kentico's ongoing Digital Experience research series. http://photos.prnewswire.com/prnvar/20130530/SF23337LOGO According to the survey, 74% of the general public trusts content from businesses that aim to educate readers about a particular topic. It is however a fragile trust that...

2014-06-02 08:27:49

Company combines new marketing, social listening and customer care capabilities with the power of productivity. REDMOND, Wash., June 2, 2014 /PRNewswire/ -- Microsoft Corp. (Nasdaq "MSFT") on Monday announced that significant new capabilities in marketing, customer care and social listening are now globally available as part of the Microsoft Dynamics CRM spring wave of updates in 54 markets and 42 languages. This new release delivers a comprehensive solution that provides businesses...

2014-06-02 08:20:36

WATERLOO, ON, June 2, 2014 /CNW/ - SIM-SST- Sales in Motion-Showroom Selling Tools announces an exciting new hand-held tablet application which dramatically enhances the customer experience for automobile dealerships. When selling, you want to be at the car, not going back and forth to a desk. Customers are increasingly more informed and now salespeople can have all the necessary information and pricing readily available while showing a vehicle. After scanning customer...

2014-06-01 23:02:09

Appoints Julie Hadden as Director of Experience Strategy and Design Atlanta, Georgia (PRWEB) June 01, 2014 Macquarium is thrilled to announce that it has expanded its Atlanta team to include a Director of Experience Strategy and Design; and Julie Hadden, formerly of MRY/DigitasLBi, has accepted the position. “As our service offerings expand and the demand for our domain expertise increases, retaining and attracting top talent like Julie is essential to our growth and ongoing strategic...

2014-05-30 23:13:50

Partnership brings together an established digital integrator with a true omni-channel customer engagement platform. Atlanta, Georgia (PRWEB) May 30, 2014 After months of considering local and national technology partners, Macquarium announced today that it has partnered with CX Technologies™, an Atlanta customer experience solutions company known for their platform ENGAGEcx. CX Technologies’ omni-channel customer engagement platform ENGAGEcx provides end-to-end visibility on the...


Word of the Day
malpais
  • The ragged surface of a lava-flow.
'Malpais' translates from Spanish as 'bad land.'