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Latest Customer experience Stories

2014-08-14 08:41:09

WASHINGTON, Aug. 14, 2014 /PRNewswire/ - SATMAP Inc., the world leader in real time analytics-assisted personality matching for contact centers today announced an executive appointment that will strengthen the company's capabilities in financial services. David E. Kroner was appointed Managing Director, Financial Services, bringing extensive experience in delivering world-class customer satisfaction, innovative products and deep partner relationships that drive financial services...

2014-08-14 08:41:02

AT&T Scores Highest Ranking for Third Consecutive Time DALLAS, Aug. 14, 2014 /PRNewswire/ -- It's a three-peat for AT&T* when it comes to having the highest ranked customer purchase experience. AT&T outscored all other full-service wireless providers in the J.D. Power 2014 Full Service Wireless Purchase Experience Study(SM), Volume 2. This marks the third consecutive time AT&T ranked highest in the study. The J.D. Power Wireless Purchase Satisfaction Study evaluates the overall...

2014-08-14 08:26:59

AT&T Ranks Highest in Wireless Purchase Experience Satisfaction among Full-Service Carriers;Boost Mobile Ranks Highest among Non-Contract Carriers WESTLAKE VILLAGE, Calif., Aug. 14, 2014 /PRNewswire/ -- When retail sales representatives demonstrate cell phone or tablet service and features to wireless customers prior to purchase, satisfaction improves considerably and the propensity to visit the same retailer again doubles, according to the J.D. Power 2014 Wireless Purchase Experience...

2014-08-13 23:00:13

LeadMaster Direct Marketing, a leader in business-to-business sales and lead generation for technology companies, announces a strategic engagement agreement with TelAffects. The LeadMaster-TelAffects team will combine the resources and talents of both companies to provide best practice demand generation, appointment setting, and inside sales. Roswell, GA (PRWEB) August 14, 2014 LeadMaster Direct Marketing and TelAffects have traditionally focused on providing closed-loop B2B marketing...

2014-08-13 08:33:29

RA'ANANA, Israel, August 13, 2014 /PRNewswire/ -- NICE Systems (NASDAQ: NICE) today announced that it has once again been recognized as the speech analytics [http://www.nice.com/speech-analytics#pr_13.08.14 ] market leader by DMG Consulting LLC. In DMG's 2014 -2015 Speech Analytics Product and Market Report, NICE is noted as having the largest market share based on number of seats. This is the sixth consecutive year that NICE has been the market share leader based on DMG's...

2014-08-12 23:12:06

TrialCard announced this week that it has added 60,000 square feet to its operations headquarters to meet growing business demands. Cary, NC (PRWEB) August 12, 2014 TrialCard announced this week that it has added 60,000 square feet to its operations headquarters to meet growing business demands. This follows a 20% increase in employees over the past year. Combined with its Customer Experience Center and Warehouse, TrialCard now employs 325 people in 150,000 square feet of office space in...

2014-08-12 16:25:40

INDIANAPOLIS, Aug. 12, 2014 /PRNewswire/ -- Indianapolis-based consulting firm Walker Information has named Sean Clayton senior vice president and strategic account manager. "Sean's extensive experience in the industry uniquely positions him to help Walker's clients navigate ever-changing market dynamics and better position their company for growth," Walker president Phil Bounsall said. Clayton brings more than twenty years of experience in the customer satisfaction and loyalty...

2014-08-12 12:32:53

Industry thought leaders share trends, opportunities and innovations for marketers in 2014 SAN FRANCISCO, Aug. 12, 2014 /PRNewswire/ -- Sitecore®, the global leader in customer experience management, will host its fourth Sitecore Symposium 2014 September 8-10 in Las Vegas, and September 15-17 in Barcelona, Spain. Marketers and developers will hear from industry leaders and expert practitioners about how to deliver unique, personalized and measurable experiences across every touchpoint to...

2014-08-11 23:01:38

Tour de Force CRM has provided sales force automation, customer relationship management, and business intelligence to the distribution and manufacturing industries since 2001. Findlay, Ohio (PRWEB) August 11, 2014 Tour de Force CRM, a leading provider of customer relationship management, business intelligence, and sales force automation solutions, today announced it has been positioned by Gartner, Inc. in the Niche quadrant of the “Magic Quadrant for Sales Force Automation”. The...

2014-08-11 16:32:02

rogenSi's global presence, blue chip client base and extensive portfolio of proprietary leadership and sales execution methodologies significantly expands TeleTech's Customer Strategy Services reach and depth DENVER, Aug. 11, 2014 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced today that it has signed an agreement to acquire substantially all operating assets of rogenSi...


Word of the Day
barratry
  • The offense of persistently instigating lawsuits, typically groundless ones.
  • An unlawful breach of duty on the part of a ship's master or crew resulting in injury to the ship's owner.
  • Sale or purchase of positions in church or state.
This word ultimately comes from the Old French word 'barater,' to cheat.
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