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Latest Customer experience Stories

2014-08-11 08:34:35

FINDLAY, Ohio, Aug. 11, 2014 /PRNewswire/ -- Tour de Force CRM, a leading provider of customer relationship management, business intelligence, and sales force automation solutions, today announced it has been positioned by Gartner, Inc. in the Niche quadrant of the "Magic Quadrant for Sales Force Automation".(1) Photo - http://photos.prnewswire.com/prnh/20140808/134784 The report evaluated 15 different software vendors on 15 different criteria in the areas of Ability to Execute...

2014-08-11 08:25:23

RnRMarketResearch.com offers "Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 - 2019)" research report in its store. DALLAS, Aug. 11, 2014 /PRNewswire-iReach/ -- The CEM market is segmented by type, touch point, organization size, vertical, and region. CEM is garnering increasing popularity mainly driven by the application...

2014-08-07 23:07:34

Conference Co-sponsored by Constant Contact & CXPA, Features Retail Legend Ira Neimark, Susan Davis, Russell Sarder, Savio Chan, Ellen Williams, Vincent Suppa & Audrey Halpern New York, NY (PRWEB) August 07, 2014 SarderTV, the educational media company created by NetCom Learning CEO Russell Sarder in 2012, is hosting a conference on September 18, 2014 from 9:00 AM to 4:00 PM at Microsoft's office at 11 Times Square in New York City. Co-sponsored by Constant Contact, the online...

2014-08-07 12:32:55

DALLAS, August 7, 2014 /PRNewswire/ -- The report "Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 - 2019)" by MarketsandMarkets, provides a comprehensive market and forecast analysis of the overall market and segmented verticals by application and region. Browse 134 market tables and 16 figures spread...

2014-08-07 00:22:28

KUALA LUMPUR, Malaysia and HYDERABAD, India, August 7, 2014 /PRNewswire/ -- SURE!, a Magnaquest product wins 10+ orders from Multi System Operators, Deploys Convergent Real-Time Billing, Charging, AAA & CRM Solutions Magnaquest Technologies, a leading global provider of Converged Billing and Revenue Management solutions, announces 10+ MSOs (Multi-System Operators) wins for Broadband and Pay TV services; strengthening their position in the Asia Pacific and SAARC...

2014-08-06 12:25:39

DUBLIN, Aug. 6, 2014 /PRNewswire/ -- Research and Markets has announced the addition of the "Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market by Product Type & Provider Type - Global Advancements, Worldwide Forecasts & Analysis (2014-2019)" report to their offering. http://photos.prnewswire.com/prnh/20130307/600769 Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market by Product Type (EFM, Web Analytics, Text...

2014-08-05 23:12:30

Customer journey mapping is critical in customer experience transformation. Join Bruce Temkin and Lior Arussy for a joint webcast which will provide participants with case studies, techniques and clear, actionable steps to design an effective CX journey map. (PRWEB) August 05, 2014 Strativity Group is pleased to announce our September 16, 2014 webcast, Next Generation Customer Journey Mapping, featuring Bruce Temkin, a world authority on customer experience, with Lior Arussy, president of...

2014-08-05 23:07:25

360incentives partners with Telax to improve overall customer service and enhance customer satisfaction. Toronto, ON (PRWEB) August 05, 2014 Telax, a leader in contact center technology, is pleased to announce that 360incentives is deploying the Telax cloud contact center solution. 360incentives is the leader in the channel & consumer incentive management space. 360 has developed a user friendly yet highly sophisticated SaaS incentive management platform that allows large businesses...

2014-08-05 08:42:17

Sitecore® Commerce, powered by Commerce Server, offers end-to-end digital shopping experience management at global scale by matching product to purchaser SAN FRANCISCO, Aug. 5, 2014 /PRNewswire/ -- Sitecore®, the global leader in customer experience management, today announced an early access program for Sitecore Commerce, powered by Commerce Server, the first enterprise-grade .NET customer experience management solution with fully integrated commerce functionality. The new offering will...

2014-08-05 08:41:40

LONDON, Aug. 5, 2014 /PRNewswire/ -- ResponseTek, the leader in enterprise Customer Experience Management (CEM) software solutions, today announced that Zain Group has selected ResponseTek's Listening Platform(TM) to power its multi-channel, multi-country customer experience programme throughout both the Middle East and African regions. http://photos.prnewswire.com/prnvar/20130301/MM69840LOGO "Improving our relationship with, and the experience of, our customers is a key strategy...


Word of the Day
mallemaroking
  • Nautical, the visiting and carousing of sailors in the Greenland ships.
This word is apparently from a confusion of two similar Dutch words: 'mallemerok,' a foolish woman, and 'mallemok,' a name for some persons among the crew of a whaling vessel.