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Latest Customer experience Stories

2014-10-14 16:32:13

TORONTO, Oct. 14, 2014 /PRNewswire/ - Celestica Inc. (NYSE, TSX: CLS), a global leader in the delivery of end-to-end product lifecycle solutions, today announced that it has received the 2014 Supplier of the Year award from EMC. This is the second consecutive year Celestica has been recognized with this prestigious award from EMC. The distinction was awarded during EMC's annual Supplier Day in Boston, Massachusetts last month. "The 2014 Supplier of the Year award recognizes...

2014-10-14 08:38:00

NICE will also be hosting a three-city road show with its customers across North America PARAMUS, N.J., Oct. 14, 2014 /PRNewswire/ -- NICE Systems (NASDAQ: NICE) today announced a series of live webinars and local events that will present best practices and use cases to help organizations improve operational efficiency in their contact center and their back office through call handle time reduction, improved productivity, more efficient scheduling and more. Leading analysts from Aberdeen,...

2014-10-14 08:37:21

Amdocs Network Cloud Service Orchestrator, supported by a new partner ecosystem, helps service providers transition to network functions virtualization ST. LOUIS, Oct. 14, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience solutions, today announced new offerings and enhancements to help service providers transition from today's physical networks to network cloud service environments, achieving agile and lean operations, while transforming their networks to...

2014-10-13 23:08:37

AutoLoop today introduced EngageTM, a call center solution proven to engage customers and increase sales and service profitability for auto dealers. Clearwater, FL (PRWEB) October 13, 2014 AutoLoop today introduced Engage™, a call center solution proven to engage customers and increase sales and service profitability for auto dealers. Building on twenty years of call center experience obtained in the 2014 merger with CAR-Research XRM, AutoLoop Engage uses USA-based agents to manage all...

2014-10-13 12:30:48

Sitecore Placed Furthest on Completeness of Vision SAN FRANCISCO, Oct. 13, 2014 /PRNewswire/ -- Sitecore, a leading provider of customer experience management solutions, today announced it has been positioned by Gartner, Inc. as a Leader in the 2014 "Magic Quadrant for Web Content Management" for the fifth consecutive year. The evaluation criteria for a vendor's ability to execute included product/service, overall viability, sales execution/pricing, market responsiveness and track...

2014-10-13 12:30:23

New research reveals the growing importance of human intervention in the sales process LONDON, October 13, 2014 /PRNewswire/ -- ResponseTap, the call-based marketing automation company, has released new research that investigates the role of the human voice as an activation to purchase. The findings reveal that despite ever-growing digital trends in retail, voice is a vital component that develops the relationship between customer and brand, and ultimately drives brand...

2014-10-10 23:02:39

New Solution Allows Brands to Respond in Real Time to Customer Interactions on Any Channel REDWOOD CITY, CALIF. (PRWEB) October 10, 2014 LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced the immediate availability of LiveOps CX Advantage on the Salesforce AppExchange. LiveOps CX Advantage, integrated within salesforce.com, provides a single portal for administrators to consistently deliver great customer experiences. LiveOps CX...

2014-10-09 23:09:40

Bond Brand Loyalty to present a webinar that focuses on harnessing the power of people to deliver experiences that are unique, personal, and which create the long lasting emotional bonds that drive loyalty. Cincinnati, OH (PRWEB) October 09, 2014 How do brands like Macy’s, Apple, and Ritz-Carlton use the power of their employees to transform the customer experience into the “brand in action”? It’s easier said than done. Implementation requires companies to deliver differentiated...

2014-10-09 23:03:51

New Standalone and Salesforce-Integrated Solutions Allow Agents to Co-Browse and Screen Share a Desktop, Making Personalized Service and Support Faster and Easier REDWOOD CITY, CALIF. (PRWEB) October 09, 2014 LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced the immediate availability of LiveOps Visual and LiveOps Visual Advantage, powered by Glance Networks, the leading provider of visual engagement. LiveOps Visual, a standalone...

2014-10-09 08:33:49

First National Bank in Japan to Launch Chat to Connect with Customers in Australian Branch and Place Focus on Digital Customer Engagement Strategy SYDNEY, Oct. 9, 2014 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a leading provider of live digital engagement solutions, today announced that Mizuho Bank is the first national bank in Japan to activate a real-time, live chat strategy through LiveEngage. http://photos.prnewswire.com/prnvar/20110105/NY24753LOGO-a "LiveEngage helps...


Word of the Day
negawatt
  • A unit of saved energy.
Coined by Amory Lovins, chairman of the Rocky Mountain Institute as a contraction of negative watt on the model of similar compounds like megawatt.