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Last updated on April 17, 2014 at 14:30 EDT

Latest Customer experience Stories

2014-04-08 08:35:24

Amdocs VoLTE Controller enables HD-quality voice services; features rapid deployment model BERLIN, April 8, 2014 /PRNewswire/ -- At the Policy Control Conference, Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced the availability of Amdocs VoLTE Controller, a standards-based, virtualized policy control and charging rule function (PCRF) solution specifically designed to support the stringent feature requirements that enable a high...

2014-04-08 08:27:27

Eight Vendors Selected As Finalists For Helping Organizations Become More Customer-Centric WABAN, Mass., April 8, 2014 /PRNewswire/ -- Temkin Group, a leading customer experience research and consulting firm, announces the winners and finalists of its 2014 Customer Experience Vendor Excellence (CxVE) Awards. The three winners of Temkin Group's 2014 CxVE Award are Allegiance, Clarabridge, and Verint. In addition to the winners, the following five organizations were selected as...

2014-04-07 12:36:51

Digital shopping innovator now offers the most comprehensive customer experience suite for digital retail SAN FRANCISCO, April 7, 2014 /PRNewswire/ -- Fluid, a digital shopping software and services company, announced today that it has acquired 8thBridge, an on-demand provider of social discovery, curation, analytics, and marketing solutions for retailers. By adding 8thBridge's technology and capabilities, Fluid will now offer the most comprehensive suite of software solutions for...

2014-04-04 23:22:22

Customer Relationship Management (CRM) Market report focuses on leveraging social tools and sites, to generate opportunities for enterprises in creating effective brand presence among its customers. (http://www.marketsandmarkets.com/Market-Reports/customer-relationship-management-social-crm-market-990.html) (PRWEB) April 04, 2014 The report “Customer Relationship Management (CRM) Market & Social CRM (Social Monitoring; Social Listening; Social Mapping; Social Measurements; Social...

2014-04-03 12:35:31

Register by April 11 for Ritz-Carlton venue discount; Learn, network, and share ideas at Medallia's annual gathering of CEM thought leaders PALO ALTO, Calif., April 3, 2014 /PRNewswire/ -- Medallia® (www.medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, has unveiled its roster of speakers for Experience 2014: The CEM Leadership Conference, to be held May 14-16 at the fabulous Ritz-Carlton Hotel and Resort in the scenic coastal community of Half Moon...

2014-04-03 12:25:40

OTTAWA, April 3, 2014 /CNW/ - Customer experience with Canada's department store chains has improved over the last two years. This, from a follow-up to a survey conducted for CBC Marketplace's 2012 Worst Customer Service episode. Both studies were conducted by RetailTrack Mystery Shopping - a division of the Kanata-based Belding Group of Companies. Where retailers had a failing grade of 49% in 2011, the recent study shows an 11 point increase to 60%. Canadian Tire Leads the...

2014-04-02 23:33:03

TrialCard Dedicates the Customer Experience Center, home of its contact center services. Cary, NC (PRWEB) April 02, 2014 TrialCard dedicated its Customer Experience Center at a ceremony last night in Cary, NC. The Customer Experience Center is a rapidly growing headquarters for TrialCard’s contact center services. Customers have turned to TrialCard to help their brands increase their share of voice, respond to drug safety inquiries, provide customer service, and fulfill their back...

2014-04-02 23:30:11

TrendSource, a market research and strategic consulting firm, delivers even more power to the point of the customer experience through enhanced mobile capabilities of their customer intercepts programs. (PRWEB) April 02, 2014 All companies are on a quest to understand the customer experience and establish a framework for meeting expectations from beginning to end. Gathering information at the point of sale has become an invaluable resource for capturing the customer experience while...

2014-04-02 23:27:15

Spin-Off creates separate “Experiture” subsidiary with market-leading customer experience marketing technology. Move provides Experiture with flexibility to pursue strategic opportunities. New York, NY (PRWEB) April 02, 2014 Indros Group today announced that it has completed a spin-off of Experiture, the company's customer experience marketing software business unit, into a stand-alone wholly-owned subsidiary focused on bringing its new software platform to market. “With its...

2014-04-02 23:00:32

Global contact center technology leader will present 13th annual flagship users group event focused on arming its users with strategies and tools to improve customer contact management. Atlanta, GA (PRWEB) April 02, 2014 Noble Systems Corporation, a global leader in unified contact center technology solutions, will host its 2014 Users Group Conference this month in Orlando, Florida, from April 16 - 18. The theme of this year’s event is “Going Beyond the Call”, a reference to how the...