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Latest Customer experience Stories

2014-09-09 04:20:46

LONDON, September 9, 2014 /PRNewswire/ -- For customer experience leaders, developing the right customer experience strategy today to drive future business growth is more vital as we move into 2015 than ever before. The challenges however are numerous: ensuring a consistent customer experience across multiple channels, aligning internal culture with brand promise and breaking down silos in the organisation to ensure a seamless customer experience. So how do...

2014-09-08 23:07:09

Leading North American cloud-based contact center provider launches a new customer-solution focused website. Toronto, ON (PRWEB) September 08, 2014 Telax, a leader in contact center technology, is pleased to unveil its newly redesigned website, telax.com. The redesigned website offers a robust customer-solution focused experience through a wide range of new content, enhanced navigation and an engaging visual presentation. Telax’s new site features content focused on common customer...

2014-09-08 16:27:59

This award distinguishes TechAspect's hard work and commitment to building a customer-centric company that flourishes. FREMONT, Calif., Sept. 8, 2014 /PRNewswire/ -- TechAspect, a technology firm specialized in customer experience management (CXM) solutions, recently was awarded inclusion in the Inc. 5000 list of Fastest-Growing Private U.S. Companies. This distinction demonstrates the company's commitment to providing personalized user experiences and optimizing customers' return on...

2014-09-05 23:08:41

SmartAction’s Intelligent Voice Automation (IVA) Solution Honored for Exceptional Speech Technology El Segundo, CA (PRWEB) September 05, 2014 SmartAction, a provider of Artificial Intelligence voice self-service, announced today that TMC, a global, integrated media company, has granted its Intelligent Voice Automation (IVA™) technology with a 2014 Speech Technology Excellence Award. This tenth-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors...

2014-09-04 23:08:36

This new virtual classroom will host live, thought leadership-based webinars to educate and support retailers and restaurants in their continuous pursuit of maintaining happy and loyal customers. Montreal, Canada (PRWEB) September 04, 2014 Busy professionals seeking to stay informed on trends and best practices related to measuring customer feedback, analyzing shopper satisfaction and improving the overall customer experience can now turn to the Leger Metrics Learning Lab. Beginning...

2014-09-04 23:03:51

For the Eighth Time, Zones Receives Highest Level of Microsoft Excellence in Operations Award AUBURN, Wash. (PRWEB) September 04, 2014 Zones, Inc., today announced that it has won the Gold Level Excellence in Operations Award for delivering market-leading operational excellence supporting Microsoft technology over the past year. The Gold Level Award is the highest honor achieved within the Excellence in Operations Awards program. This marks the eighth time that Zones has been recognized...

2014-09-03 23:15:17

Company’s AudiolyticsTM audio analytics application lauded by TMC’s CUSTOMER Magazine Atlanta, GA (PRWEB) September 03, 2014 HireIQ Solutions, the innovative leader in predictive analytics and virtual talent acquisition solutions for customer-facing organizations, today announced that it’s AudiolyticsTM predictive analytics software application has received the prestigious Speech Technology Excellence award from CUSTOMER Magazine. This tenth-annual award honors companies who have...

2014-09-03 23:12:16

Full day conference at Microsoft headquarters on Tuesday, November 4, 2014 at 9am EST New York, New York (PRWEB) September 03, 2014 The highly anticipated “Customer is King” Conference, originally scheduled for September in Microsoft elegant New York headquarters, will occur on November 4th, 2014. The official event, presented by popular media company SarderTV, includes several speakers with a range of experience in retail, human resources, entrepreneurship, management, investment and...

2014-09-03 23:12:13

SAS Institute to present a webinar that explains how real-time marketing can be leveraged to both enhance the customer experience and meet business objectives, driving revenue. Cincinnati, OH (PRWEB) September 03, 2014 Real-time marketing is becoming more prevalent, and it’s important for loyalty marketers to understand how to utilize this opportunity to elevate the customer experience. Through technology and analytics, real-time marketing can lead to quicker decisions that improve the...

2014-09-03 12:28:13

NEW YORK, Sept. 3, 2014 /PRNewswire/ -- Time Out Group, the global media organisation, has selected Maxymiser, the global leader in unified customer experience optimisation, to enhance the brand's digital customer journey and increase engagement across Time Out websites. http://photos.prnewswire.com/prnvar/20131003/NY91177LOGO Time Out inspires people to make the most of their own city through a distribution network, which incorporates a massively growing online presence, mobile...


Word of the Day
malpais
  • The ragged surface of a lava-flow.
'Malpais' translates from Spanish as 'bad land.'