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Latest Customer experience Stories

2014-06-19 23:01:39

A new, global brand campaign called Open the future will showcase Smurfit Kappa’s dedication to customer growth through its proactive listening approach and its relentless pursuit of the critical gains which make the difference in consumer brand choice. It draws on the company’s global experience across packaging, paper and sustainability to help solve real-world problems, based on deep consumer insights. Los Angeles, California (PRWEB) June 19, 2014 Smurfit Kappa, one of the...

2014-06-19 16:24:57

TeleTech's redesigned e-newsletter takes a close look at the tools companies are using to deliver great customer experience on a global scale. DENVER, June 19, 2014 /PRNewswire/ -- This month, TeleTech debuts its redesigned monthly e-newsletter, Dialogue. As the voice behind customer experience, Dialogue highlights the latest trends in customer experience, and packages them up in a fun-to-read publication that is delivered right to readers' inboxes. The first issue focuses on the importance...

2014-06-19 04:20:52

OpenScape plus Managed Service will increase customer satisfaction, optimise operational processes and provide greater control and flexibility of the day-to-day operation MILTON KEYNES, England, June 19, 2014 /PRNewswire/ -- Unify today announced it has been selected by the UK's largest water and wastewater services provider, Thames Water, to support its corporate focus on improving customer satisfaction, meeting regulatory compliance and increasing operational efficiency to all 15...

2014-06-17 16:28:01

17-year-old Richmond firm changes name to better reflect purpose and focus RICHMOND, Va., June 17, 2014 /PRNewswire/ -- In a move that may well send ripples of delight to clients who have long sought out the company's expertise and know its culture, Dominion Digital has changed its name to SingleStone. The new name - and the underlying brand refresh - more accurately reflects the 17-year-old consulting firm's purpose and its work in the Customer Experience category. "One of the main...

2014-06-17 12:34:32

Industry Experts to Discuss How to Make Customer Success a Core Revenue Driver LONDON and SAN FRANCISCO, June 17, 2014 /PRNewswire/ -- NewVoiceMedia [http://www.newvoicemedia.com ], a leading global provider of integrated cloud contact center solutions for sales organizations, today announced that it will host a live, complimentary webinar highlighting tactical tips sales executives can implement to make customer success a core revenue driver. The webinar, 6 Tips To Driving...

2014-06-17 08:25:41

To drive this digital transformation, marketing executives must play a bigger role in C-suite collaboration and technology and channel integration NEW YORK, June 17, 2014 /PRNewswire/ -- Seventy-eight percent of marketing executives believe corporate marketing will undergo a fundamental transformation over the next five years due to the use of analytics, digital and mobile technologies, according to a new global survey by Accenture (NYSE: ACN). However, a similar number of respondents (79...

2014-06-17 00:21:18

By creating products with advanced features and focusing on customer feedback, Polystar has outpaced the competition MOUNTAIN VIEW, Calif., June 17, 2014 /PRNewswire/ -- Based on its recent analysis of the customer experience management market (CEM), Frost & Sullivan recognises Polystar with the 2014 Frost & Sullivan Award for Customer Value Leadership. Polystar offers customer, service and network intelligence solutions that help network operators, communications service...

2014-06-13 23:01:02

Turnkey Enterprise Solution Allows Organizations to Quickly Provision SDL Customer Experience Cloud to Drive Customer Experience Strategies and Meet Growing Industry Expectations Washington, DC (PRWEB) June 13, 2014 At SDL’s Innovate 2014 event in San Francisco, Tahzoo announced a global partnership that enables their customers to quickly provision SDL’s Customer Experience Cloud™ (CXC) platform on the Microsoft Azure cloud platform. Brands need to provide relevant, engaging...

2014-06-13 08:27:06

REDWOOD CITY, Calif., June 13, 2014 /PRNewswire/ -- Tidemark, maker of modern cloud-first business planning and enterprise analytics solutions, announced today a free webinar featuring a guest speaker from Forrester Research Inc. and Proformative on Tuesday, June 17 at 11:00 a.m. PDT. The webinar, titled "Why Finance Must Focus on Customer Experience to Drive Revenue" will discuss the importance of finding the right balance between investment in growth and cost controls to maximize...

2014-06-12 16:28:50

Award recognizes and promotes the most innovative call center solutions and individuals over the past year LAS VEGAS, June 12, 2014 /PRNewswire/ -- IntelliResponse, provider of the most widely deployed enterprise virtual agent technology, is pleased to announce that IQPC has selected IntelliResponse as the winner of the Call Center Week Excellence Award for "Best Technology Solution Provider." http://photos.prnewswire.com/prnvar/20140318/NE83732LOGO The 2014 Call Center Week...


Word of the Day
snash
  • To talk saucily.
  • Insolent, opprobrious language; impertinent abuse.
This word is Scots in origin and probably imitative.