Quantcast

Latest Customer experience Stories

2014-07-08 08:35:54

Amdocs software to replace disparate customer relationship management (CRM) systems for consolidated support across all lines of business; existing managed services engagement extended to cover CRM operations ST. LOUIS, July 8, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced that Cellcom Israel, the country's largest cellular operator, has selected Amdocs to replace disparate CRM systems with software from Amdocs'...

2014-07-08 08:25:26

Product will integrate with the Sitecore® Experience PlatformTM Extending Reach Into Social Media Management SAN FRANCISCO, July 8, 2014 /PRNewswire/ -- Sitecore, the global leader in customer experience management, today announced it will offer enhanced social media management capabilities to its customers with the introduction of Sitecore® Social Powered by Komfo(TM). Sitecore has acquired a majority stake in Komfo, a Danish social media marketing and community engagement application...

2014-07-07 23:02:01

According to New Report Service Quality Management (SQM) & Telco Customer Experience Management (CEM) Market majorly focuses on the factors driving the market, various restraints and opportunities impacting it, along with the technology roadmap and adoption trends. (http://www.marketsandmarkets.com/Market-Reports/service-quality-management-sqm-telco-customer-experience-cem-market-1013.html) (PRWEB) July 07, 2014 The report “Service Quality Management (SQM) and Telco Customer...

2014-07-05 23:02:11

CRMnext has enabled HDFC Bank to implement an “One bank” vision through a single strategy execution platform to unify its sales, service and relationship management processes. Mumbai, India (PRWEB) July 05, 2014 CRMnext has enabled HDFC Bank to implement an “One bank” vision through a single strategy execution platform to unify its sales, service and relationship management processes.     Gold winner in ‘Sales Effectiveness’ Category...

2014-07-03 12:23:41

Customer engagement agency recognized for web content and customer experience management capabilities NEW YORK, July 3, 2014 /PRNewswire/ -- Rosetta, a Publicis Groupe customer engagement agency, today announced it has been featured in Digital Clarity Group's 2014 Guide to Service Providers for Web Content and Customer Experience Management, North American Edition. This is the second consecutive year the agency has been highlighted as a leading agency in deploying robust web content...

2014-07-02 12:33:07

DALLAS, July 2, 2014 /PRNewswire/ -- The report "Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market by Product Type (EFM, Web Analytics, Text Analytics, Speech Analytics), & by Provider Type (ISP, TSP, MSP) - Global Advancements, Worldwide Forecasts & Analysis (2014-2019)", defines and segments the SQM and CEM Market into various sub-segments with an in-depth analysis and forecasting of revenues. The report also identifies the...

2014-06-30 20:21:57

Nominate business leaders who are advancing their organizations' customer-centricity efforts by July 7. STAMFORD, Conn., June 30, 2014 /PRNewswire/ -- Ten years ago, 1to1 Media launched the Customer Champions program to highlight business leaders' advancements and innovations around customer experience for their organizations. Over the years, these passionate evangelists have raised the bar for customer experience across all industries. 1to1 Media invites you to nominate a business leader who...

2014-06-30 16:28:56

ContactWorld for Service Recognized for Exceptional Innovation LONDON and SAN FRANCISCO, June 30, 2014 /PRNewswire/ -- NewVoiceMedia [http://www.newvoicemedia.com ], the leading provider of cloud customer contact solutions, announced today that TMC [http://www.tmcnet.com ], a global, integrated media company, has awarded NewVoiceMedia's ContactWorld for Service solution a 2014 Communications Solutions Product of the Year Award. "Today, delivering quality customer service...

2014-06-30 08:36:44

-- Also Awarded Honorable Mention for 'Best Use of Feedback Solutions' -- SHELTON, Conn, June 30, 2014 /PRNewswire/ -- SSI has been awarded a 2014 Confirmit Achievement in Customer Excellence Award and an honorable mention in a second category - Best Use of Feedback Solutions - for its commitment to exceptional customer experience. The accolades demonstrate SSI's long-term commitment to delivering the best customer experience possible. More specifically, it recognizes one of SSI's...

2014-06-26 23:04:58

IVR Services are initial offering Atlanta, Ga (PRWEB) June 26, 2014 NexxPhase, a company that provides cloud-based services designed to break down silos and enhance the customer engagement with a single view, recently partnered with Contact Solutions to bring business intelligence and customer self-service together. Contact Solutions, a leading provider of cloud-based customer care solutions improved by business intelligence are experts at guiding governments and commercial enterprises...


Word of the Day
sough
  • A murmuring sound; a rushing or whistling sound, like that of the wind; a deep sigh.
  • A gentle breeze; a waft; a breath.
  • Any rumor that engages general attention.
  • A cant or whining mode of speaking, especially in preaching or praying; the chant or recitative characteristic of the old Presbyterians in Scotland.
  • To make a rushing, whistling, or sighing sound; emit a hollow murmur; murmur or sigh like the wind.
  • To breathe in or as in sleep.
  • To utter in a whining or monotonous tone.
According to the OED, from the 16th century, this word is 'almost exclusively Scots and northern dialect until adopted in general literary use in the 19th.'
Related