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Last updated on April 19, 2014 at 17:21 EDT

Latest Customer experience Stories

2014-03-28 23:04:51

April webcasts explore updated analytics and WFM solutions and provide IVR/self-service technology overview. Sarasota, FL (PRWEB) March 28, 2014 For contact centers to operate at maximum efficiency in today’s fast-paced business environment, companies must optimize all available resources. Organizations need to develop a greater understanding of customer behavior and possess the capability to unlock insights that can be gleaned from existing transactions. Staffing has to be right-sized...

2014-03-27 16:22:50

Majority of Companies Fail to Capture Economics of Customer Experience HACKENSACK, N.J., March 27, 2014 /PRNewswire/ -- Strativity Group, the world leader in Customer Experience Transformation, presents the results of the 2014 Customer Experience Management survey: Customer Experience in Action Study. A benchmark for Customer Experience and Customer Relationship Management professionals worldwide, the study has previously been cited by numerous media organizations including: CNBC, Business...

2014-03-27 12:33:02

New App Offers Real-Time Data to Measure Brand Touch Points and Customer Experience NEW YORK, March 27, 2014 /PRNewswire/ -- Brandlogic today announced the launch of TapDash(TM) at The Conference Board's 2014 Customer Experience Conference, which brings together Fortune 500 business leaders from a variety of corporate sectors at the Ritz Carlton in New York City. CEOs and industry leaders attending the conference today, including Fed Ex, M&T Bank, Southwest Airlines, and...

2014-03-27 08:30:15

TV Service Providers Earn Lowest Average Scores in Fourth Annual Temkin Experience Ratings Covering 268 Companies Across 19 Industries WABAN, Mass., March 27, 2014 /PRNewswire/ -- Bright House and DirecTV deliver the best customer experience in the TV services industry, according to the 2014 Temkin Experience Ratings, an annual ranking of companies based on a study of 10,000 U.S. consumers. Bright House continues its three-year reign as the highest-rated TV service provider, earning a rating...

2014-03-26 12:33:07

Exclusive partnership translates customer satisfaction into financial performance for CFI Group's customers ANN ARBOR, Mich., March 26, 2014 /PRNewswire/ -- CFI Group, a customer satisfaction measurement and analytics firm, today announces it has been awarded Patent No. 8,666,515. This patent adds new analytic capabilities to the statistical modeling engine used by the internationally recognized American Customer Satisfaction Index (ACSI) research organization. With this patent,...

2014-03-26 12:32:50

hybris software Selected for its Scalability and Enhanced Shopping Features ATLANTA, March 26, 2014 /PRNewswire/ -- Purchasing Power, a specialty e-retailer offering American workers the opportunity to purchase consumer products and services through an industry-leading voluntary employee benefit, today announced the launch of its new e-commerce platform to deepen customer engagement and provide an enhanced shopping experience. Purchasing Power chose hybris software, an SAP company...

2014-03-26 08:36:21

MICROS technology underpins the innovative multi-brand loyalty programme DUBAI, United Arab Emirates, March 26, 2014 /PRNewswire/ -- At the awards luncheon of the Loyalty Expo 2014 held in Orlando, Florida, GHA Discovery, the innovative, multi-brand loyalty programme of Global Hotel Alliance (GHA) won three awards from Loyalty 360, the loyalty marketer's association. GHA Discovery, based on a custom-built MICROS OPERA Customer Information System (OCIS) platform, won three major...

2014-03-26 08:24:55

LONDON, March 26, 2014 /PRNewswire/ -- http://www.customerexperiencegambling.com/news The UK's first meeting dedicated to customer experience in gambling has been announced for 20-22 May in London With the UK and European gambling sector growing dramatically, and competition, new entrants and increasing innovation on the rise, the battle to acquire and retain is heating up. Key to meeting these business goals is delivering...

2014-03-25 08:37:50

NewVoiceMedia Adds Two North American Cloud Nodes Expanding its Footprint From Coast to Coast LONDON and SAN FRANCISCO, March 25, 2014 /PRNewswire/ -- NewVoiceMedia [http://www.newvoicemedia.com ], a leading global provider of cloud contact center [http://www.newvoicemedia.com ] solutions, announces two new cloud nodes in North America, further strengthening its presence from coast to coast and extending its capacity to serve tens of thousands of agents....

2014-03-24 23:27:02

More solutions in the Cloud means new and existing customers have flexible deployment options. Phoenix, Arizona (PRWEB) March 24, 2014 Enghouse Interactive, developer of a comprehensive portfolio of unified communications and call center solutions, has significantly expanded its portfolio of Cloud solutions through focused development and strategic acquisitions. These hosted additions strengthen Enghouse Interactive’s hybrid and flexible deployment model across all product categories....