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Latest Customer experience Stories

2014-09-03 08:41:58

SAN FRANCISCO, September 3, 2014 /PRNewswire/ -- NewVoiceMedia [http://www.newvoicemedia.com ], the leading provider of cloud contact center solutions, has strengthened its leadership team with the appointment of Kev Willers as SVP Services. Willers will be responsible for global pre-sales and services and brings more than 23 years' IT industry experience to NewVoiceMedia. Kev joins from salesforce.com, where he was responsible for customer success and partner programs....

2014-09-03 08:40:29

New resource from customer experience management leader explores Experience Economics and the ROI of investing in customer experience PALO ALTO, Calif., Sept. 3, 2014 /PRNewswire/ -- What: 3 Ways To Increase Revenue with Customer Experience, a brand-new eBook by Medallia (www.medallia.com) - the global leader in SaaS Customer Experience Management (CEM) solutions - is designed to help you know what it takes to increase your company's revenue by making improvements to your customer experience....

2014-09-02 23:09:48

Wireless Home Security Pioneer Targets Ambitious Growth, Continues to Structure and Accommodate for Advancement Austin, Texas (PRWEB) September 02, 2014 National home security firm Protect America, Inc. has announced the addition of Jared Miller to its executive team. As Vice President of Corporate Development, Mr. Miller is responsible for driving increased company value through subscriber acquisition and retention efficiencies, improved customer lifecycle experience and economics, and...

2014-09-02 23:09:28

Customer First is an enhanced feature within AutoLink that dramatically decreases cycle times, increases customer communication and leverages technology to speed up the claims process. Carlsbad, CA (PRWEB) September 02, 2014 ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry has announced the release of Customer First to its industry leading auto claims workflow management platform, AutoLink. Customer First is an...

2014-09-02 23:08:28

Popular co-author and speaker to join customer-facing full day conference on Tuesday, November 4, 2014 (PRWEB) September 02, 2014 The highly anticipated “Customer is King” Conference, originally scheduled for September, will occur on November 4th, 2014. The official event, presented by popular media company SarderTV, will present over 8 speakers with a range of experience in retail, human resources, entrepreneurship and the management, investment and training fields. Savio S. Chan,...

2014-09-02 23:07:44

Now companies can digitize customer journeys, execute CX strategies and measure CX performance across all touch points in a single platform. (PRWEB) September 02, 2014 ENGAGEcx, the world’s first and only Customer Engagement Execution platform today unveiled JourneyScaping™ with ENGAGEcx. ENGAGEcx is a SaaS solution that delivers omni-channel customer engagement to eliminate customer experience failures caused by application, departmental and functional siloes that hinder today's...

2014-09-02 08:35:15

Company's Interaction Analytics Innovation Honored by Speech Technology Magazine and TMC's CUSTOMER Magazine ATLANTA, Sept. 2, 2014 /PRNewswire/ -- Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced that the company has earned awards from two of the industry's most prominent publications. Speech Technology magazine recently named Nexidia a winner of their 2014 Star Performers Awards and TMC's CUSTOMER Magazine once...

2014-09-02 08:34:27

RA'ANANA, Israel, September 2, 2014 /PRNewswire/ -- NICE is recognized as a leading speech technology innovator that is helping organizations gain deeper insight into their interactions to improve the customer experience across channels NICE Systems (NASDAQ: NICE) today announced that it is the recipient of a 2014 Speech Technology Excellence Award, presented by TMC CUSTOMER magazine, for its NICE Interaction Analytics...

2014-08-29 23:11:13

TrendSource, a market research and strategic consulting firm specializing in consumer insights recently published a study to identify purchasing behaviors for this year’s Back-to-School season. (PRWEB) August 29, 2014 With the back to school shopping season ramping up, TrendSource conducted its second annual back-to- school buying intentions study to determine the main drivers behind consumer purchases this season. According to the study, for households going back to school shopping...

2014-08-29 08:26:29

Sitecore CEO Michael Seifert and Marketing Expert David Meerman Scott Will Explore Innovations in Customer Experience Management Including Big Data, Social and Mobile LAS VEGAS, Aug. 29, 2014 /PRNewswire/ -- Sitecore(®), the global leader in customer experience management, has unveiled the keynote speaker lineup for Sitecore Symposium 2014 Las Vegas, the premier event designed to help marketers and developers deliver the experiences that win customers for life. In two separate...


Word of the Day
omphalos
  • The navel or umbilicus.
  • In Greek archaeology: A central boss, as on a shield, a bowl, etc.
  • A sacred stone in the temple of Apollo at Delphi, believed by the Greeks to mark the 'navel' or exact center-point of the earth.
'Omphalos' comes from the ancient Greek.
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