Latest Customer experience Stories
Sendero used their expertise in customer experience and mobile solutions to help utilities identify ways to improve the way they interact with their customers. Dallas, Texas (PRWEB) May 22, 2013 Sendero Business Services, L.P., a management consulting firm, taught an eight hour CS Week College Course titled “The Mobile Customer: Developing a Strategy, Delivering Solutions, Continuously Improving” at CS Week in Tampa, Florida on Monday, April 29, 2013. Every year CS Week, an annual...
Steve Meadows joins Viewpoint Construction Software® as Vice President Client Services, overseeing three critical customer facing departments including Professional Services, Customer Support and Learning Services. (PRWEB) May 22, 2013 Steve Meadows joins Viewpoint Construction Software® as Vice President Client Services, overseeing three critical customer facing departments including Professional Services, Customer Support and Learning Services. Viewpoint has recently grown and...
Attendees will learn how to leverage Big Data insights from the customer journey in order to "Get Closer to the Customer" PARAMUS, New Jersey, May 22, 2013 /PRNewswire/ -- NICE Systems (NASDAQ: NICE) announced today a series of executive events, taking place June 12-26, 2013, where attendees will be able to network with their peers and learn how to capture, analyze and act upon Big Data insights across the customer journey in order to consistently deliver an excellent customer...
Vivint Recognizes EMS Week by Providing Rapid Assistance for Customers in Need of Emergency Medical Services PROVO, Utah, May 22, 2013 /PRNewswire/ -- Vivint, the largest home automation services company in North America, is celebrating Emergency Medical Services week, May 19-26, by helping families and homeowners through its Vivint Live(TM) feature. (Logo: http://photos.prnewswire.com/prnh/20130424/LA00514LOGO) Vivint Live can assist customers through any emergency...
Esurance, Progressive and GEICO Websites Receive High Shopping and Servicing Scores WESTLAKE VILLAGE, Calif., May 22, 2013 /PRNewswire/ -- Automotive insurance customers indicate that using insurance company websites to service an existing policy is generally easier than using them to shop for a policy, according to the J.D. Power & Associates 2013 Insurance Website Evaluation Study(SM) (IWES) released today. The study measures online customer experiences while performing...
Leading customer self-service provider to enable asynchronous communication between agents and consumers through mobile channels. Reston, VA (PRWEB) May 21, 2013 AnyPresence, a leading enterprise mobile development platform, today announced that Contact Solutions has developed their next-generation mobile customer service offerings on the AnyPresence platform. A leading provider of on-demand contact automation solutions and one of the top-five largest hosted IVR providers in North...
The Net Promoter® Loyalty Partner adds to its workforce to support new client acquisition and expansion of existing relationships. Scottsdale, AZ (PRWEB) May 21, 2013 Satrix Solutions, provider of customer feedback programs and consulting services, today announced the hiring of several employees due to triple-digit growth over a twelve month period. A rise in the number of business-to-business (B2B) organizations implementing outsourced voice-of-the-customer programs as part of their...
Demonstrates cross-channel mobile solution for enterprises to engage customers, partners and employees LAS VEGAS, May 21, 2013 /PRNewswire/ -- OpenMarket (www.openmarket.com), a leading enterprise mobile engagement company, today announced it will showcase its Mobile Engagement Platform at booth #4426 during CTIA 2013, May 21-23 in Las Vegas. OpenMarket's Mobile Engagement Platform enables companies to deliver mobile messaging that directly engages their target audience through...
CMOs and CCOs from Brands Including L'Oreal, Sony, Hertz, Aflac, Arby's Restaurants, Sears, MetLife, BASF, Chobani and More to discuss the Future of Corporate Marketing and Communications. NEW YORK, May 21, 2013 /PRNewswire/ -- Incite Marketing and Communications announces the 2013 line-up of corporate marketing professionals to participate in the upcoming Incite 2013 Summit on September 18-19. Incite offers both corporate communicators and marketers the industry specific tools to...
Study of 10,000 U.S. Consumers Examines Link Between Popular Customer Metric and Loyalty Across 19 Industries WABAN, Mass., May 21, 2013 /PRNewswire/ -- Companies often use a metric called Net Promoter Score(®) (NPS(®)) as a measure of customer affinity. NPS is based on asking customers how likely they are to recommend a company to a friend or relative. In a new report called The Economics of Net Promoter, Temkin Group analyzes NPS and loyalty across 19 industries based on...
