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Latest Customer experience Stories

2014-08-12 12:32:53

Industry thought leaders share trends, opportunities and innovations for marketers in 2014 SAN FRANCISCO, Aug. 12, 2014 /PRNewswire/ -- Sitecore®, the global leader in customer experience management, will host its fourth Sitecore Symposium 2014 September 8-10 in Las Vegas, and September 15-17 in Barcelona, Spain. Marketers and developers will hear from industry leaders and expert practitioners about how to deliver unique, personalized and measurable experiences across every touchpoint to...

2014-08-11 23:01:38

Tour de Force CRM has provided sales force automation, customer relationship management, and business intelligence to the distribution and manufacturing industries since 2001. Findlay, Ohio (PRWEB) August 11, 2014 Tour de Force CRM, a leading provider of customer relationship management, business intelligence, and sales force automation solutions, today announced it has been positioned by Gartner, Inc. in the Niche quadrant of the “Magic Quadrant for Sales Force Automation”. The...

2014-08-11 16:32:02

rogenSi's global presence, blue chip client base and extensive portfolio of proprietary leadership and sales execution methodologies significantly expands TeleTech's Customer Strategy Services reach and depth DENVER, Aug. 11, 2014 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced today that it has signed an agreement to acquire substantially all operating assets of rogenSi...

2014-08-11 08:34:35

FINDLAY, Ohio, Aug. 11, 2014 /PRNewswire/ -- Tour de Force CRM, a leading provider of customer relationship management, business intelligence, and sales force automation solutions, today announced it has been positioned by Gartner, Inc. in the Niche quadrant of the "Magic Quadrant for Sales Force Automation".(1) Photo - http://photos.prnewswire.com/prnh/20140808/134784 The report evaluated 15 different software vendors on 15 different criteria in the areas of Ability to Execute...

2014-08-11 08:25:23

RnRMarketResearch.com offers "Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 - 2019)" research report in its store. DALLAS, Aug. 11, 2014 /PRNewswire-iReach/ -- The CEM market is segmented by type, touch point, organization size, vertical, and region. CEM is garnering increasing popularity mainly driven by the application...

2014-08-07 23:07:34

Conference Co-sponsored by Constant Contact & CXPA, Features Retail Legend Ira Neimark, Susan Davis, Russell Sarder, Savio Chan, Ellen Williams, Vincent Suppa & Audrey Halpern New York, NY (PRWEB) August 07, 2014 SarderTV, the educational media company created by NetCom Learning CEO Russell Sarder in 2012, is hosting a conference on September 18, 2014 from 9:00 AM to 4:00 PM at Microsoft's office at 11 Times Square in New York City. Co-sponsored by Constant Contact, the online...

2014-08-07 12:32:55

DALLAS, August 7, 2014 /PRNewswire/ -- The report "Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 - 2019)" by MarketsandMarkets, provides a comprehensive market and forecast analysis of the overall market and segmented verticals by application and region. Browse 134 market tables and 16 figures spread...

2014-08-07 00:22:28

KUALA LUMPUR, Malaysia and HYDERABAD, India, August 7, 2014 /PRNewswire/ -- SURE!, a Magnaquest product wins 10+ orders from Multi System Operators, Deploys Convergent Real-Time Billing, Charging, AAA & CRM Solutions Magnaquest Technologies, a leading global provider of Converged Billing and Revenue Management solutions, announces 10+ MSOs (Multi-System Operators) wins for Broadband and Pay TV services; strengthening their position in the Asia Pacific and SAARC...

2014-08-06 12:25:39

DUBLIN, Aug. 6, 2014 /PRNewswire/ -- Research and Markets has announced the addition of the "Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market by Product Type & Provider Type - Global Advancements, Worldwide Forecasts & Analysis (2014-2019)" report to their offering. http://photos.prnewswire.com/prnh/20130307/600769 Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market by Product Type (EFM, Web Analytics, Text...

2014-08-05 23:12:30

Customer journey mapping is critical in customer experience transformation. Join Bruce Temkin and Lior Arussy for a joint webcast which will provide participants with case studies, techniques and clear, actionable steps to design an effective CX journey map. (PRWEB) August 05, 2014 Strativity Group is pleased to announce our September 16, 2014 webcast, Next Generation Customer Journey Mapping, featuring Bruce Temkin, a world authority on customer experience, with Lior Arussy, president of...


Word of the Day
out-herod
  • In the phrase to out-herod Herod, to be more violent than Herod (as represented in the old mystery plays); hence, to exceed in any excess of evil.
Herod refers to 'Herod the Great,' a Roman client king and 'a madman who murdered his own family and a great many rabbis.' According to the OED, the term is 'chiefly with allusion to Shakespeare's use' in Hamlet.
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