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Last updated on April 23, 2014 at 21:24 EDT

Latest Customer experience Stories

2014-03-21 08:28:21

Fourth Annual Temkin Experience Ratings Evaluates 268 Companies Across 19 Industries WABAN, Mass., March 21, 2014 /PRNewswire/ -- TracFone delivers the best customer experience in the wireless industry, according to the 2014 Temkin Experience Ratings, an annual ranking of companies based on a study of 10,000 U.S. consumers. TracFone continues its reign as the highest-rated wireless carrier for the fourth year in a row, earning a rating of 67% and placing 119(th) overall out of 268 companies...

2014-03-20 23:29:58

Powerful Alliance Expands Brierley's Global Mobile Offerings for Loyalty and CRM Dallas, TX (PRWEB) March 20, 2014 Brierley+Partners is proud to add Genesys among its mobility partners. The move will allow Brierley to offer its impressive and growing client base the robust suite of Genesys Mobile Marketing solutions. Brierley’s LoyaltyWare™ technology and strategic services will work in tandem with Genesys mobile solutions, enabling Brierley’s end-customers to enhance the impact...

2014-03-20 04:22:53

LYON, France, March 20, 2014 /PRNewswire/ -- After less than a year in partnership, Anite's Network Testing business and V3D, respectively a global leader in wireless network testing technology and the independent QoS and QoE software editor for mobile networks, announce their first successful deployments in Europe, Africa and Asia. (Logo: http://photos.prnewswire.com/prnh/20140114/663387 ) Anite offers the CEM (Customer Experience Monitoring) solution of V3D...

2014-03-19 23:25:18

DMG Consulting’s 2013-2014 Cloud-Based Contact Center Infrastructure Market Report Ranks 3CLogic Highest in Security, Reliability, and Scalability Rockville, MD (PRWEB) March 19, 2014 3CLogic, delivering next generation inbound, outbound and blended cloud-based contact center solutions, today announced it has scored top marks in 10 customer satisfaction categories in DMG Consulting LLC’s annual 2013-2014 Cloud-Based Contact Center Infrastructure Market Report. Among the categories...

2014-03-19 12:21:36

WESTLAKE VILLAGE, Calif., March 19, 2014 /PRNewswire/ -- J.D. Power and DealerRater today announced an alliance to integrate each company's capabilities in order to quickly provide comprehensive vehicle shopper feedback to automotive dealers. http://photos.prnewswire.com/prnvar/20130605/LA26502LOGO J.D. Power is a global marketing information services company best known for its Voice of the Customer research. The company's quality and satisfaction measurements are based on...

2014-03-19 04:21:18

DUBLIN, March 19, 2014 /PRNewswire/ -- Research and Markets ( http://www.researchandmarkets.com/research/l2xpcc/global_customer) has announced the addition of the "Global Customer Care and Billing Market 2012-2016" [http://www.researchandmarkets.com/research/l2xpcc/global_customer ] report to their offering. (Logo: http://photos.prnewswire.com/prnh/20130307/600769 ) Advanced analytics help companies improve their understanding of related data and use this to...

2014-03-18 23:02:19

Global Director of Store and Mobile David Stover will discuss the convergence of digital and physical shopping and its impact on the customer experience Chicago (PRWEB) March 18, 2014 hybris software, an SAP company and the world’s fastest growing commerce platform provider, today announces that David Stover, Global Director of Store and Mobile at hybris, will speak at Next Generation Customer Experience 2014, an event for customer service executives held March 18-20 at the Omni San...

2014-03-18 08:39:45

Software innovation bridges enterprise contact center capabilities with mobile applications and websites to facilitate information-rich customer interactions persistent across channels ORLANDO, Fla., March 18, 2014 /PRNewswire/ -- Enterprise Connect -- CafeX, a leading provider of real-time customer engagement solutions and software, today announced the availability of Fusion CafeX Palettes, software that extends existing enterprise contact center functions to mobile and web applications to...

2014-03-18 08:36:34

Announces customer momentum at Enterprise Connect and key engagements with The Energy Authority, Kennesaw State University, Centerpoint Energy, Orlando Utilities Commission ORLANDO, Fla., March 18, 2014 /PRNewswire/ -- Enterprise Connect -- Unify, formerly Siemens Enterprise Communications, today announced that global brands and industry leaders are embracing the New Way to Work (#NW2W) by partnering with Unify and investing in unified communications (UC) and contact center technology to...

2014-03-18 08:33:38

Leading Missouri Health Insurer Launches "Ask Us" Digital Self-Service Solution TORONTO, March 18, 2014 /PRNewswire/ -- IntelliResponse, providers of the most widely used virtual agent technology solutions for the enterprise, today announced that Blue Cross and Blue Shield of Kansas City (Blue KC) has implemented the IntelliResponse Virtual Agent technology platform. The solution adds powerful, feature-rich, enterprise digital self-service and knowledge management capabilities to...