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Latest Customer experience Stories

2014-06-12 16:28:50

Award recognizes and promotes the most innovative call center solutions and individuals over the past year LAS VEGAS, June 12, 2014 /PRNewswire/ -- IntelliResponse, provider of the most widely deployed enterprise virtual agent technology, is pleased to announce that IQPC has selected IntelliResponse as the winner of the Call Center Week Excellence Award for "Best Technology Solution Provider." http://photos.prnewswire.com/prnvar/20140318/NE83732LOGO The 2014 Call Center Week...

2014-06-12 08:33:14

Survey finds that although 72 percent of service providers cite importance of fallout prediction within the order-to-activation process, most are not using BI/analytics to improve business outcomes in this domain ST. LOUIS, June 12, 2014 /PRNewswire/ -- Amdocs, the leading provider of customer experience systems and services, today announced the findings of a global survey which highlights the unchartered potential of adopting business intelligence (BI) and analytics tools within one of the...

2014-06-12 08:24:59

NEW YORK, June 12, 2014 /PRNewswire/ -- The overwhelming majority of business-to-business (B2B) organizations are spending more on initiatives to improve their customers' experience but many are not getting the most return on those investments, according to new research from Accenture (NYSE: ACN). In fact, the study, based on a survey of 1,458 sales, service and customer executives of B2B companies in 13 countries, suggests most (76 percent) may be wasting up to half of their investment on...

2014-06-11 23:07:46

3CLogic’s Cloud-based Contact Center Solution announced its integration with Zendesk, a leading cloud-based customer service platform, to further enhance the business processes for customers in the contact center space. Rockville,MD (PRWEB) June 11, 2014 3CLogic, the leader in cloud-based contact centers hosted on Amazon Web Services (AWS), today announced its integration with Zendesk, a leading cloud-based customer service software. The integration marks 3CLogic’s continued...

2014-06-11 12:33:35

Cognitive Learning and Customer Experience Leaders Will Transform The Way Consumers and Organizations Interact ARMONK, N.Y. and DALY CITY, Calif., June 11, 2014 /PRNewswire/ -- IBM (NYSE: IBM) and Genesys (www.genesys.com), a leading provider of customer experience and contact center solutions, today announced a partnership that will transform how organizations of all sizes differentiate their customer experience by tapping the power of IBM Watson to transform the way brands engage...

2014-06-11 08:36:22

Ubiquity to Deliver Services for Leading Australian Online Retailer NEW YORK, June 11, 2014 /PRNewswire/ -- Ubiquity Global Services, a multinational services organization with deep expertise in the payments and digital commerce space, today announced the execution of a strategic partnership agreement with The Catch Group, a leading Australian online retailer. "We're excited to be partnering with Ubiquity," said Adam Rudy, The Catch Group's head of customer experience. "The quality...

2014-06-10 23:16:37

Use cases from leading financial organisations will be presented at 12:30 pm on 19 June 2014 London, UK (PRWEB) June 10, 2014 Creative Virtual, a leader in customer experience self-service solutions for global enterprises, today announced their participation in the second annual FStech Omnichannel Banking Conference. The conference will be held on 19 June 2014 at the IoD Hub in London and will look at how banks are faring when it comes to fusing channels to create a unified customer...

2014-06-10 16:30:19

Backed by Matrix Partners, Zaius delivers digital intuition to optimize consumer relationships. CAMBRIDGE, Mass., June 10, 2014 /PRNewswire/ -- ZAIUS, creators of an engagement platform that enables companies to optimize consumer experiences across channels, today announced it has closed a $6.3 million Series A investment from David Skok of Matrix Partners and other investors. http://photos.prnewswire.com/prnvar/20140610/116627 Zaius, headquartered in Cambridge, MA, was founded by...

2014-06-10 08:36:33

NICE leads the contact center WFO and performance management markets in 2013, according to DMG's reports RA'ANANA, Israel, June 10, 2014 /PRNewswire/ -- NICE Systems (NASDAQ: NICE) announced today that it has again been recognized as the worldwide leader in the contact center Workforce Optimization (WFO) [http://www.nice.com/workforce-optimization-solution#pr_10.6.14 ] market by DMG Consulting LLC. This is the fourth consecutive year that NICE has been positioned as the top...

2014-06-09 23:06:46

95% of the Respondents Indicated That Customer Experience/Engagement Is One of Their Top Three Current Initiatives Boston, MA (PRWEB) June 09, 2014 Unified Commerce is the evolution of both multi-channel and omni-channel retailing that provides a seamless experience in the store, on the Web or anywhere customers choose to shop. The key Unified Commerce initiatives, such as enhancing customer engagement, collecting and analyzing customer behavior, and personalizing the experience, are the...


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bibliopole
  • A bookseller; now, especially, a dealer in rare and curious books.
This word comes from a Greek phrase meaning 'book seller.'
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