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Latest Customer experience Stories

2014-07-17 08:25:10

LONDON, July 17, 2014 /PRNewswire/ -- CEM IQ have teamed up with Jim Marous, publisher of Retail Banking Strategies for The Financial Brand, to put together this new infographic looking at current and future trends in customers' loyalty, engagement, and satisfaction specifically in the banking industry from the world's leading banks. You can access the infographic here: http://bit.ly/CEM_infographic If you have any trouble downloading the file please email...

2014-07-16 23:10:24

Strativity Group, the world leader in Customer Experience Transformation, is announcing the Customer Experience Management Certification program in Orlando, FL., October 21-23, 2014. Hackensack, NJ (PRWEB) July 16, 2014 Strativity Group's next Customer Experience Management (CEM) Certification program will be held in Orlando, FL., October 21-23, 2014. The program is designed to provide a multifaceted, interactive and overall empowering experience that will ensure participants are...

2014-07-16 12:24:46

MarketBridge Expands Solutions to help Clients Accelerate Adoption of Digital, Data and Payment Technologies to Connect In-Store and Online Customer Experience NEW YORK, July 16, 2014 /PRNewswire-USNewswire/ -- MarketBridge has announced the opening of a New York City office designed to work with a growing roster of clients in both the Retail and Consumer Finance industries. The office is centrally located at 79 Madison Avenue, just north of Madison Square Park, in the NOMAD...

2014-07-15 23:14:20

TrialCard's award-winning Customer Experience Center (CxC) received the Center of Excellence designation again. The CxC allows brand manufacturers to outsource telecommunication services in a way that delivers a consistent brand message while fully integrating with patient access programs and HUB service solutions. Cary, NC (PRWEB) July 15, 2014 The Customer Experience Center, a TrialCard company, announces that for the second consecutive year, it has been certified as a Center of...

2014-07-15 08:35:57

Total Compensation Packages Raise the Standard in the Region NORMAN, Okla., July 15, 2014 /PRNewswire/ -- Sitel, a leading global customer care provider, announced today that it will add 150 new positions to its inbound customer experience center in Norman. The new round of hiring is a result of continued business growth. Sitel recently increased its compensation packages to attract the finest customer care professionals in the Norman community....

2014-07-15 04:22:54

LONDON, July 15, 2014 /PRNewswire/ -- Service issues costing consumers nearly GBP15 billion a year As a result of poor customer service, over two-thirds (69%) of Brits have acted on their frustration when dealing with a company, with nearly half (46%) demanding to speak to a supervisor and over a third (34%) either cancelling their service or stopping using a brand altogether. These are the findings from an online survey conducted by Harris Poll on behalf...

2014-07-14 23:09:26

With the Promotion of Key Strategic Sales and Product Support Personnel San Diego, CA (PRWEB) July 14, 2014 Hawthorne Cat, the leading Caterpillar dealer in San Diego and the Pacific region, is proud to announce the promotions of David Dean to Director of Sales and Paul Kessel to General Service and Product Support Sales Manager. Dean has been with Hawthorne Cat since 1996. He has more than 40 years sales experience in the construction industry. Dean most recently served as San Diego...

2014-07-14 20:22:03

TeleTech to Bring Hundreds of Additional Jobs to the Region DENVER, July 14, 2014 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today announced that it will be hiring for 300 new jobs at its Customer Experience Center in Hopkinsville, KY; this brings the total number of employees in the Hopkinsville facility to approximately 700. With this announcement, TeleTech expands its...

2014-07-14 20:22:01

TeleTech's Growth in Healthcare Services Industry Creates Hundreds of Local Positions DENVER, July 14, 2014 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer experience solutions, today announced that the company is expanding its Customer Experience Center in Melbourne, FL and actively hiring for nearly 300 new positions in sales, customer experience, human resources, and operations. The Melbourne site...

2014-07-11 12:27:14

VANCOUVER, British Columbia, July 11, 2014 /PRNewswire/ -- iQmetrix is pleased to announce a new Sprint Carrier Integration for its award-winning RQ Retail Management system. RQ is the market leading retail management software used by independent wireless retailers across North America. iQmetrix's new RQ integration with Sprint introduces a number of features to help Sprint retailers increase efficiency and data accuracy at the point of sale. The new RQ-Sprint integration launched...


Word of the Day
bodacious
  • Remarkable; prodigious.
  • Audacious; gutsy.
  • Completely; extremely.
  • Audaciously; boldly.
  • Impressively great in size; enormous; extraordinary.
This word is probably from the dialectal 'boldacious,' a blend of 'bold' and 'audacious.'
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