Latest Customer experience Stories

Integration with ServiceNow CMDB adds service-oriented Event Management automation for a complete, 360-degree view of Service Lifecycle HUNTINGTON BEACH, Calif., May 14, 2013 /PRNewswire/ -- FireScope Inc., the leader in aligning customers' technology performance to their business and customer experiences, today announced that it is expanding its integration with ServiceNow to enable customers to achieve service-oriented Event Management populated automatically from their...

Amdocs named winner of Solution Excellence Category NICE, France, May 14, 2013 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced that it has been named winner of the Solution Excellence Award in TM Forum's Excellence Awards 2013. Now in its seventh year, TM Forum's Excellence Awards honor communications and digital service providers and their suppliers who demonstrate commitment to the future of the industry through...

New virtualization deployment options for Amdocs network control products will lower costs, improve scalability and accelerate introduction of new service models NICE, France, May 14, 2013 /PRNewswire/ -- At TM Forum's Management World 2013, Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced the industry's first complete, virtualized network control offering. The new virtualized deployment options for Amdocs' suite of network...

First-of-its-kind solution brings visitor feedback to life with video replays of real mobile sessions - so organizations can rapidly identify and resolve issues ANN ARBOR, Mich., May 14, 2013 /PRNewswire/ -- ForeSee, the global leader in customer experience analytics, today announced the launch of SessionReplay for Mobile - helping organizations see how customers are interacting with mobile sites and apps in order to quickly identify and resolve problem areas. SessionReplay for...

Research solution provider leverages findings to meet and exceed expectations of multiple audiences ANN ARBOR, Mich., May 13, 2013 /PRNewswire/ -- ForeSee, the global leader in technology-driven customer experience analytics, today announced that ProQuest, an information firm central to research, is using ForeSee's customer experience analytics solution to measure and analyze the customer experience on its research portal used by academics around the globe. (Logo:...

Mann-Ivanov-Ferber publishes long-awaited translation of customer service expert Micah Solomon's "High-Tech, High-Touch Customer Service," concurrent with Moscow keynote speech. Seattle, WA (PRWEB) May 10, 2013 Bringing best practices and the latest customer service trends from around the world, U.S.-based bestselling author and customer service consultant Micah Solomon recently traveled to Moscow concurrent with the long-awaited Russian publication of his "High-Tech,...

Award-winning release provides one-stop shop for multi-channel self-service with less complexity and lower total cost of ownership. Orlando, FL (PRWEB) May 08, 2013 Voxeo, the leading provider of Unlocked CommunicationsTM, announced today the availability of Voxeo CXP 13, which is the first and only product on the market today that provides a single platform to build, deploy, analyze and manage customer self-service applications across multiple channels, including voice, text, mobile web...

Cloudmeter Provides Skinit with Unprecedented Ability to Understand and Improve the Online Customer Experience, Drive Website Conversions, and Increase Customer Loyalty MOUNTAIN VIEW, Calif. (PRWEB) May 09, 2013 Cloudmeter, a provider of leading software solutions for transforming real-time network Big Data into actionable information for IT and business users, today announced that Skinit, the industry leader in consumer personalization for electronic devices, is successfully using...

Participates in Catalyst Projects; Amdocs and Service Provider Executives Participate in Forum sessions ST. LOUIS, May 9, 2013 /PRNewswire/ -- At TM Forum's Management World 2013 in Nice next week, Amdocs, the leading provider of customer experience systems and services, will share its market insights and showcase new solutions that enable service providers to embrace challenge and experience success in the connected world. Virtualized policy control solutions, digital health and...

Improves customer experience with mobile POS and enhanced gift card functionality WESTBORO, Mass., May 8, 2013 /PRNewswire/ -- MICROS-Retail, a division of MICROS Systems, Inc. (NASDAQ: MCRS), and leading provider of retail technology for the specialty and general merchandise retail industry, today announced Modell's launch of MICROS-Retail's Xstore Point-of-Service (POS), Relate Customer Relationship Management (CRM) and miStore mobile POS. Modell's selected MICROS-Retail...