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Last updated on April 17, 2014 at 10:07 EDT

Latest Customer experience Stories

2014-03-13 08:26:16

TeleTech's new e-newsletter uncovers how to build an integrated customer engagement strategy. DENVER, March 13, 2014 /PRNewswire/ -- Over the last decade, emerging communication channels - such as mobile, web, and social media - have blossomed into vital avenues for customer interaction. In an effort to bridge the service gaps between these channels, companies are adopting an omnichannel approach. As a matter of fact while 84 percent of retailers believe creating a consistent customer...

2014-03-13 04:20:09

KUALA LUMPUR, Malaysia, March 13, 2014 /PRNewswire/ -- Frost & Sullivan celebrated and recognized deserving Automotive, Banking and Telecommunication industry players at the inaugural Frost & Sullivan Best Practices in Customer Experience awards banquet held on Thursday, 13 March 2014 at the DoubleTree by Hilton Hotel in Kuala Lumpur. The Frost & Sullivan Best Practices in Customer Experience awards programme seeks to recognize companies that have pushed the boundaries of...

2014-03-12 12:33:14

Sitecore 7.2 delivers improved publishing and search capabilities, and multi-variant testing for multi-lingual sites SAN FRANCISCO, March 12, 2014 /PRNewswire/ -- Sitecore, the global leader in customer experience management software, today announced the availability of Sitecore 7.2, the newest release of the company's completely connected customer experience platform. http://photos.prnewswire.com/prnvar/20140227/SF73524LOGO Available now, Sitecore 7.2 is easier to use than ever before, with...

2014-03-12 08:34:26

70 percent of mobile network operators (MNOs) willing to outsource backhaul;MSOs well placed to partner AMSTERDAM, March 12, 2014 /PRNewswire/ -- At Cable Congress 2014 today, Amdocs, the leading provider of customer experience systems and services, released new research that explores the challenges involved in deploying and managing small cell networks, and identifies an opportunity for cable and satellite providers (also known as multiple system operators, or MSOs) to create new revenue...

2014-03-11 23:25:42

Focuses on Transitions Optical’s Journey to True Brand Loyalty Cincinnati, OH (PRWEB) March 11, 2014 Most brands want to understand who their loyal customers are, but few know how likely their customers are to enter into and develop a real relationship with their brand, or how to put a strategic plan in place to move from transactional loyalty toward true brand loyalty.This compelling topic will be the highlight of a session at the 7th Annual Loyalty Expo, presented by Loyalty360 –...

2014-03-11 23:04:10

SAP + MindTouch Present: Converting Customer Support into a Strategic Profit Center Hannover, Germany (PRWEB) March 11, 2014 MindTouch, the company that continues to transform how all businesses deliver customer success by revolutionizing the authoring, organizing and consumption of help knowledge, today announced that Aaron Rice, Chief Operating Officer, will be speaking with SAP at the CeBIT Conference on Friday, March 14 at 12:00 p.m. Rice will be revealing some surprising new facts on...

2014-03-11 08:39:22

South American department store chain opts for turnkey way to improve customer retention, increase frequency of purchase and ensure consistent interaction of the retailer with each and every customer. PALO ALTO, Calif., March 11, 2014 /PRNewswire/ -- Symphony EYC, a global leader in delivering ROI for retailers, manufacturers, and wholesalers using customer insights to drive execution, today announced that Medellin, Colombia-based Almacenes Flamingo, one of the largest retail chains in South...

2014-03-11 08:36:37

TORONTO, March 11, 2014 /CNW/ - Redknee Solutions Inc. (TSX: RKN), a leading provider of business-critical billing and charging software for communications service providers, is pleased to announce that a leading group operator in EMEA has signed a services contract worth approximately $5 million dollars. With Redknee's support, the group operator is able to launch innovative products, advanced data services and support its affiliates across the EMEA region. This contract...

2014-03-11 08:26:39

Third Annual Study Examines More Than 5,000 U.S. Employees WABAN, Mass., March 11, 2014 /PRNewswire/ -- Temkin Group, a leading market research and consulting firm that helps organizations improve their customer experience, released a new research report: "Employee Engagement Benchmark Study, 2014." The report analyzes the level of engagement that more than 5,000 full-time U.S. employees have with their employers and compares these results to similar Temkin Group studies from the previous two...

2014-03-10 08:27:52

NASHUA, N.H., March 10, 2014 /PRNewswire/ -- Kentico Software, the Web Content and Customer Experience Management provider, today unveiled the results of a new Digital Brand Interactions Survey, the latest installment of Kentico's ongoing Digital Experience research series. (Logo: http://photos.prnewswire.com/prnh/20130530/SF23337LOGO) According to the survey, 68% of the general public either never or hardly ever pays attention to what's posted by the brands they Like or follow on...