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Latest Customer experience Stories

2014-09-22 23:10:28

Mobile Wait Management Company Announces Free Trial to Help Businesses Liberate Patrons from Waiting in Line Pasadena, Calif. (PRWEB) September 22, 2014 QLess, the global leader in mobile technology that eliminates physical lines and waiting rooms, today announced that it is taking action to support businesses that have been criticized for long customer lines and lengthy wait times. For companies that expose consumers to inconvenient wait experiences and that are ready to make the switch...

2014-09-22 23:03:35

Industry Leaders Discuss Developing Business Agility Advantage MEMPHIS, Tenn. (PRWEB) September 22, 2014 WHO: LiveOps, Inc., the global leader in cloud contact center and customer service solutions. WHAT: The 10th annual Customer Response Summit in Memphis is focused on customer care for the connected consumer. Constant change in technology and competitive vertical landscapes continue to offer new challenges and opportunities for customer experience executives. The Summit is dedicated to...

2014-09-22 23:01:35

Dscounted registration offers chance to learn from experts and improve customer experience New York, NY (PRWEB) September 22, 2014 Spend the day with the thought leaders in New York on November 4, 2014. SarderTV, the popular online media company, is hosting a full day conference at Microsoft's New York City headquarters where attendees will hear top organizational leaders and entrepreneurs discuss the topic how to create a customer-centric business. Entitled Learning from the Best’s...

2014-09-22 16:20:48

Tapping data collected from a thorough evaluation, StellaService found CARiD.com provides a level of service achieved by less than half of thousands of retailers evaluated CRANBURY, N.J., Sept. 22, 2014 /PRNewswire/ -- StellaService, an independent company that rates the customer service performance of online businesses, recently recognized CARiD.com as having outstanding customer service. Photo - http://photos.prnewswire.com/prnh/20140922/147541 StellaService leverages a...

2014-09-22 12:35:36

Guest post by Mary Yarbrough, vice president of mass business marketing for Verizon. NEW YORK, Sept. 22, 2014 /PRNewswire/ -- Small businesses' appetite for fast, reliable Internet capability is increasing as they move larger files, images and video to and from their customers. A reliable, fast Internet connection can enable small-business owners to run their business more efficiently, saving them time and resources. Yet, to date, most small businesses can receive information far more quickly...

2014-09-22 04:22:39

DUBAI, UAE, September 22, 2014 /PRNewswire/ -- - Aspect Workforce Optimization 8.0 ensures every employee and supervisor is productive, engaged and delivering an exceptional customer experience - Provides visibility into needs that increase engagement of customer service advocates, leading to a better customer experience, and lower operational cost Aspect Software, a leading provider of fully-integrated customer interaction...

2014-09-19 23:04:09

iYogi whitepaper identifies the seven steps for creating an Intelligent Customer Service Architecture. New Delhi (PRWEB) September 19, 2014 At the CII Telecom Convergence Summit held in New Delhi yesterday, iYogi launched a whitepaper titled ‘IoT: The New Customer Opportunity for Telecom Companies’. The whitepaper discusses how telecom companies can deal with market challenges, create new revenue opportunities, and transform customer experiences by investing in an IoT ready support...

2014-09-19 08:28:19

LONDON, September 19, 2014 /PRNewswire/ -- Customer Contact Expo, The UK's largest and biggest event for the customer contact and customer service industry, is destined for big things next month as nearly 80 experts converge for the annual industry gathering. In addition, the expo will be co-located with eCommerce Expo, which has over 70 speakers, meaning these free-to-attend events has over 150 leading industry experts and business leaders presenting under one roof....

2014-09-18 08:36:56

TeleTech's e-Newsletter Explores Tips for Engaging Customers across Multiple Devices and Channels DENVER, Sept. 18, 2014 /PRNewswire/ -- Consumers are using multiple channels--phone, internet, mobile, social media--to interact with the brands with which they do business. In response, companies have spent a great deal of time and effort trying to engage with customers across their channel of choice. In today's increasingly digital world, the race to connect with customers across these...

2014-09-18 08:36:15

The most widely offered service channels among growing companies are also the most labor intensive for customers TORONTO, Sept 18, 2014 /PRNewswire/ -- Research conducted by IntelliResponse, provider of the most widely deployed enterprise virtual agent technology, found that many of North America's fastest growing technology companies are setting themselves up for customer service disasters by offering few or no options for customers to quickly and easily find answers to their...


Word of the Day
negawatt
  • A unit of saved energy.
Coined by Amory Lovins, chairman of the Rocky Mountain Institute as a contraction of negative watt on the model of similar compounds like megawatt.