Quantcast

Latest Customer experience Stories

2014-07-09 23:06:01

Former Foresee Results executive brings more than 20 years of sales leadership to OpinionLab Chicago, IL (PRWEB) July 09, 2014 OpinionLab, the global leader in omnichannel Voice of Customer solutions, announced the appointment of Jim Suszka as Executive Vice President of Sales. Suszka joins OpinionLab from Foresee Results and brings more than 20 years of experience in driving enterprise sales strategies and generating revenue growth. In his new role, he will oversee global sales...

2014-07-09 08:29:17

Cloud Customer Experience Solution Recognized for Meeting Stringent Industry Specific Security Regulations DENVER, July 9, 2014 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TTEC), today announced that eLoyalty, part of its customer technology services division, has received its Payment Card Industry (PCI) and Health Insurance Portability and Accountability Act (HIPAA) compliance for its cloud platform. These recognitions signify that eLoyalty addresses the most strict and...

2014-07-09 04:22:05

Top technology investor TCV leads round SAN FRANCISCO, July 9, 2014 /PRNewswire/ -- Leading cloud contact center vendor NewVoiceMedia [http://www.newvoicemedia.com ], announced today it has secured $50 million in a Series E round of funding. The new investment will accelerate the company's rapid international expansion, develop its portfolio of award-winning true cloud solutions and strengthen its infrastructure, sales, marketing and professional services capability in North...

2014-07-08 23:02:10

New research from Mercator Advisory Group examines advantages of analytics and omnichannel banking for banks and credit unions. Boston, MA (PRWEB) July 08, 2014 In new research, Improving the Customer Experience Through Analytics and Omnichannel Banking, Mercator Advisory Group reviews the trend for banks and other financial institutions to leverage analytics and real-time, 360-degree views of the customer to create an outstanding customer experience to encourage increased engagement and...

2014-07-08 23:01:19

Co-Founder and Chief Executive Optimist kicks off event with positive vibes and optimism Orlando, FL (PRWEB) July 08, 2014 Novatus, a leading provider of contract lifecycle management solutions, announced Bert Jacobs will be the keynote speaker kicking off their Connect 2015 Annual User Conference, being held February 9-11 in Orlando. Jacobs, co-founder and Chief Executive Optimist of The Life is good® Company, will share the company’s story, with inspirational insights on the...

2014-07-08 12:32:47

Global 2000 Enterprises Choose OpenMarket as One-Stop Shop for All of Their Mobile Messaging Needs SEATTLE, July 8, 2014 /PRNewswire/ -- OpenMarket, a leading enterprise mobile engagement company, today announced the availability of US long code mobile messaging capabilities. US long codes are well-suited for enterprise operational use cases such as customer service inquiries, appointment confirmations, chat enabling applications, and two-factor authentication. By using long code...

2014-07-08 12:21:16

SAN CLEMENTE, Calif., July 8, 2014 /PRNewswire/ -- DealerSocket is introducing a new product that promotes service retention during F&I and service opportunities. MarketPlace Loyalty is a pre-paid maintenance product linked with executable strategies through email, phone, and direct mail reminder campaigns all from DealerSocket CRM. Over 65% of customers that purchase a new/used vehicle never return to the dealership for service. MarketPlace Loyalty grants dealerships more opportunities...

2014-07-08 08:35:54

Amdocs software to replace disparate customer relationship management (CRM) systems for consolidated support across all lines of business; existing managed services engagement extended to cover CRM operations ST. LOUIS, July 8, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced that Cellcom Israel, the country's largest cellular operator, has selected Amdocs to replace disparate CRM systems with software from Amdocs'...

2014-07-08 08:25:26

Product will integrate with the Sitecore® Experience PlatformTM Extending Reach Into Social Media Management SAN FRANCISCO, July 8, 2014 /PRNewswire/ -- Sitecore, the global leader in customer experience management, today announced it will offer enhanced social media management capabilities to its customers with the introduction of Sitecore® Social Powered by Komfo(TM). Sitecore has acquired a majority stake in Komfo, a Danish social media marketing and community engagement application...

2014-07-07 23:02:01

According to New Report Service Quality Management (SQM) & Telco Customer Experience Management (CEM) Market majorly focuses on the factors driving the market, various restraints and opportunities impacting it, along with the technology roadmap and adoption trends. (http://www.marketsandmarkets.com/Market-Reports/service-quality-management-sqm-telco-customer-experience-cem-market-1013.html) (PRWEB) July 07, 2014 The report “Service Quality Management (SQM) and Telco Customer...


Word of the Day
blee
  • Color; hue; complexion.
This word is Middle English in origin.
Related