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Latest Customer experience Stories

2014-05-22 23:16:09

Steve Prodger brings more than 14 years of sales leadership to SmartAction. El Segundo, CA (PRWEB) May 22, 2014 SmartAction, a provider of Artificial Intelligence voice self-service, announced today that Steve Prodger has joined the company to lead its growing sales team. With more than 14 years of sales management experience in enterprise SaaS technology, Steve has a strong track record of developing and managing world-class, enterprise sales and business development organizations in...

2014-05-22 23:12:27

ShoreTel® (NASDAQ: SHOR) recognizes Converged Technology Professionals, Inc., an award winning Gold Champion ShoreTel Partner, for their outstanding achievement in customer satisfaction and loyalty for the period of October 1, 2013 through March 31, 2014. Chicago, IL (PRWEB) May 22, 2014 Converged Technology Professionals, Inc. announced today its recognition by ShoreTel, a leading provider of brilliantly simple unified communications (UC) solutions, for their outstanding achievement...

2014-05-22 23:01:24

Shopatron unveils a strategic new approach that empowers customer support representatives and sales associates to deliver world-class customer service. San Luis Obispo, CA (PRWEB) May 22, 2014 Shopatron, the industry-leading provider of enterprise-class distributed order management solutions for branded manufacturers and multi-channel retailers, today outlined strategic capabilities available exclusively over its cloud-based platform. Perfect Sync technology provides unparalleled...

2014-05-22 04:21:31

BARCELONA, Spain, May 22, 2014 /PRNewswire/ -- New industry cloud brings together master data, compliant content, and customer interactions across all channels to transform commercial operations To an audience of more than 850 industry leaders at the Veeva Commercial Summit in Philadelphia, Veeva Systems unveiled Commercial Cloud - a next-generation solution to redefine how life sciences companies go to market. Veeva Commercial Cloud brings together the...

2014-05-21 23:06:00

Confirmit’s prestigious ACE awards program recognizes Deltek for outstanding achievement in customer excellence to increase customer satisfaction and improve business results. Herndon, VA (PRWEB) May 21, 2014 Deltek, the leading global provider of enterprise software and information solutions for government contractors and professional services firms, announced today that it has been awarded a 2014 Confirmit Achievement in Customer Excellence (ACE) Award. The accolade demonstrates...

2014-05-21 23:02:48

Loyalty360 to host ORC International webinar that spells out priorities to integrate the customer experience and employment engagement initiatives. Cincinnati, OH (PRWEB) May 21, 2014 On May 29, 2014 at 1 p.m. EDT, Loyalty360 will host a webinar titled, “Integrate Your Customer Experience and Employee Engagement Initiatives to Drive Business Performance,” which will be presented by ORC International. This fascinating webinar will explore the following critical elements: The...

2014-05-21 12:25:54

Pouring More Satisfaction with Every Beverage SAN ANTONIO, May 21, 2014 /PRNewswire/ -- Trending Today", by Electric Productions, highlighting cutting-edge product innovations, airs on Discovery May 29th at 8:30 AM. This episode features Lancer Corp, an industry innovator in beverage dispensing, providing solutions in more than 130 countries to top convenient stores, restaurants, theaters and more. Pouring solutions in this industry begin by blending brilliant design with lean...

2014-05-21 08:26:20

IntelliResponse survey finds 58.7 percent of consumers prefer an efficient customer experience to a personalized one TORONTO, May 21, 2014 /PRNewswire/ -- A survey conducted by IntelliResponse, providers of the most widely deployed enterprise virtual agent technology, found that while most consumer-facing companies tout goals around surprising and delighting customers, consumers prefer an efficient customer service experience as opposed to a personalized one. When 1,000 U.S. online...

2014-05-20 08:38:51

New "Call-Back" Option Now Available for Customers TORONTO, May 20, 2014 /PRNewswire/-- Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced that its innovative call-back solution has been implemented by Bright Horizons Family Solutions, one of the world's leading providers of child-care, early education and other services designed to help families better address the challenges of work and life....

2014-05-19 16:22:37

Awards Presented at the Gartner Customer 360 Summit in Orlando STAMFORD, Conn., May 19, 2014 /PRNewswire/ -- Today, Gartner Inc. and 1to1 Media announced the winners of the 2014 Gartner and 1to1 Media CRM Excellence Awards. Through this joint awards program, 1to1 Media and Gartner honor leading customer experience organizations and spotlight the standards of excellence among these organizations that have taken a customer-centric approach to improving their business performance. The...


Word of the Day
callithump
  • A somewhat riotous parade, accompanied with the blowing of tin horns, and other discordant noises; also, a burlesque serenade; a charivari.
'Callithump' is a back-formation of 'callithumpian,' a 'fanciful formation' according to the Oxford English Dictionary. However, the English Dialect Dictionary, says 'Gallithumpians' is a Dorset and Devon word from the 1790s that refers to 'a society of radical social reformers' or 'noisy disturbers of elections and meetings.'
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