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Latest Customer experience Stories

2014-06-02 08:20:36

WATERLOO, ON, June 2, 2014 /CNW/ - SIM-SST- Sales in Motion-Showroom Selling Tools announces an exciting new hand-held tablet application which dramatically enhances the customer experience for automobile dealerships. When selling, you want to be at the car, not going back and forth to a desk. Customers are increasingly more informed and now salespeople can have all the necessary information and pricing readily available while showing a vehicle. After scanning customer...

2014-06-01 23:02:09

Appoints Julie Hadden as Director of Experience Strategy and Design Atlanta, Georgia (PRWEB) June 01, 2014 Macquarium is thrilled to announce that it has expanded its Atlanta team to include a Director of Experience Strategy and Design; and Julie Hadden, formerly of MRY/DigitasLBi, has accepted the position. “As our service offerings expand and the demand for our domain expertise increases, retaining and attracting top talent like Julie is essential to our growth and ongoing strategic...

2014-05-30 23:13:50

Partnership brings together an established digital integrator with a true omni-channel customer engagement platform. Atlanta, Georgia (PRWEB) May 30, 2014 After months of considering local and national technology partners, Macquarium announced today that it has partnered with CX Technologies™, an Atlanta customer experience solutions company known for their platform ENGAGEcx. CX Technologies’ omni-channel customer engagement platform ENGAGEcx provides end-to-end visibility on the...

2014-05-29 08:36:34

ICMI finds 68% say social media is a necessary customer service channel and only 39% are formally offering social care options. COLORADO SPRINGS, Colo., May 29, 2014 /PRNewswire/ -- The International Customer Management Institute (ICMI) has released its 2014 report, The Normalization of Social Customer Care Research Report & Best Practices Guide, comparing the preferences of contact center leaders as social media users, against their behaviors as providers of social customer service. This...

2014-05-29 08:34:22

With over 50 percent customer-led sessions, attendees will take away best practices for improving efficiency, engaging employees, and delivering an exceptional customer experience LONDON, May 29, 2014 /PRNewswire/ -- NICE Systems (NASDAQ: NICE) invites its EMEA-based customers to participate in a one-day educational program that will address the key issues affecting contact center operations and performance today. Interactions 2014 London, taking place at the Mayfair Hotel on June 11, follows...

2014-05-29 08:33:56

At booth #6 in the Exhibit Hall Amdocs will demonstrate new, communications-specific big data analytics capabilities for the first time ST. LOUIS, May 29, 2014 /PRNewswire/ -- At TM Forum Live! in Nice next week, Amdocs, the leading provider of customer experience systems and services, will share its market insights and showcase new solutions that enable service providers to embrace challenge and experience success in the connected world. The company will demonstrate its new,...

2014-05-28 23:18:07

V-Person™ System can accommodate responsive design across web, mobile and tablet devices. Stamford, CT (PRWEB) May 28, 2014 Leading provider of natural language self-service and revenue generation technology, Creative Virtual is excited to announce that a top telecommunications provider is now live with V-Person technology. Developed to accommodate responsive design, this system is deployed across web and tablet devices. “Responsive design helps companies support multiple platforms at...

2014-05-28 23:06:38

Seventeen top systems integrators, consultancies, agencies, and technology providers unite to bring comprehensive solutions, strategy, training, installation, and customization capability for large enterprises. New York, NY (PRWEB) May 28, 2014 Sprinklr, the leading independent provider of end-to-end Social Relationship Infrastructure, today announced the availability and the initial members of its new program, called “Partnr.” The first group of 17 companies in Partnr will train more...

2014-05-28 16:25:54

TeleTech's latest e-newsletter uncovers how companies can use social media to build engagement and strengthen customer relationships. DENVER, May 28, 2014 /PRNewswire/ -- The social media universe is constantly expanding. And in an effort to build customer engagement and strengthen customer relationships, marketers are working hard to incorporate the latest and greatest trends into their social strategies. However, despite their efforts, many marketers still aren't seeing strong results from...

2014-05-28 08:36:38

While social media for customer service is growing, customers still prefer there be a person at the other end RA'ANANA, Israel, May 28, 2014 /PRNewswire/ -- The use of social media and mobile apps for customer service has doubled since 2011, but according to NICE Systems' (NASDAQ: NICE) Global Customer Experience Survey, 88 percent of customers still elect to pick up the phone and call. "On average, customers use about six different channels to contact companies for various...


Word of the Day
glogg
  • Scandinavian punch made of claret and aquavit with spices and raisins and orange peel and sugar.
This word comes from the Swedish 'glogg,' which is an alteration of 'glodgat,' mulled (wine).
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