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Latest Customer satisfaction Stories

2014-09-15 23:08:27

The retailer aspired to generate deeper meaning from its customer experience data by partnering with Leger Metrics, a Voice of the Customer (VoC) solution provider with analytical dexterity. Montreal, Quebec (PRWEB) September 15, 2014 Many retailers who survey, measure and track the customer experience often become complacent once common irritants are addressed and overall satisfaction scores begin to improve. For Staples Canada, an office products retailer with 320 locations, complacency...

2014-09-15 08:25:45

94 percent of professional photographers report video increases customer satisfaction NEW YORK, Sept. 15, 2014 /PRNewswire/ -- Animoto, the leading online video maker that makes it easy for anyone to create and share professional-quality video, today reported new survey results that prove the effectiveness of video on growing professional photographers' business. Animoto's survey of 915 professional photography customers revealed that the majority have found success in using videos created...

2014-09-12 08:29:02

LONDON, September 12, 2014 /PRNewswire/ -- According to the latest consumer research from Voice of the Customer specialist eDigitalResearch [http://www.edigitalresearch.com ], customer loyalty remains low across the majority of all consumer-facing UK industries. Last year, eDigitalResearch [http://www.edigitalresearch.com ] investigated how loyalty levels vary across UK sectors and found that the majority of consumers were not loyal to any one brand across the majority...

2014-09-11 23:07:00

TeamSupport Collaborative Customer Support Software introduces Customer Distress Index to predict customer satisfaction levels and help support teams proactively manage the customer experience. This is the latest feature to be added, further showcasing how their software is bringing the focus of customer service back to the customer. Dallas, TX (PRWEB) September 11, 2014 With TeamSupport’s new Customer Distress Index reporting feature, customer support teams can now predict...

2014-09-04 23:08:36

This new virtual classroom will host live, thought leadership-based webinars to educate and support retailers and restaurants in their continuous pursuit of maintaining happy and loyal customers. Montreal, Canada (PRWEB) September 04, 2014 Busy professionals seeking to stay informed on trends and best practices related to measuring customer feedback, analyzing shopper satisfaction and improving the overall customer experience can now turn to the Leger Metrics Learning Lab. Beginning...

2014-09-03 12:30:06

CHASKA, Minn., Sept. 3, 2014 /PRNewswire/ -- The Goodman Group, a national leader in developing and managing senior living and health care communities, today announced that six of their managed communities have received the 2014 Excellence in Action award from My InnerView by National Research Corporation. This honor recognizes long-term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee...

2014-08-28 08:31:41

Customers Praise S1 for Expertise and Service Above and Beyond Expectations BOISE, Idaho, Aug. 28, 2014 /PRNewswire/ -- The results of a customer satisfaction survey released today reveal that technology provider S1 IT Solutions earns top ratings in customer satisfaction, with 91% of customers saying they would recommend S1 to a co-worker or another company. S1, a ConvergeOne company, is a leading IT solutions provider, offering comprehensive IT strategy and architecture services backed by...

2014-08-27 23:09:48

Customer Experience 2.0 is a new blog forum to explore ideas, viewpoints and tips on a variety of top issues retailers and restaurants face with measuring and tracking customer satisfaction. Montreal, Quebec (PRWEB) August 27, 2014 As a leader in Voice of the Customer (VoC) software solutions, Leger Metrics has launched a new blog dedicated to the Customer Experience Management (CEM) industry. Customer Experience 2.0 is a forum which welcomes readers to explore ideas, viewpoints and tips...

2014-08-27 23:04:37

Many electrical accidents require immediate attention and cannot be delayed. For such times, Pro Ace has announced emergency electrical service and maintenance offers at http://acecare.ca/. Vancouver, BC (PRWEB) August 27, 2014 Pro Ace Heating and Mechanical Ltd has recently announced the commencement of its electrical services and the availability of its Vancouver electrician contractors. These Vancouver electricians provide services for both, residential and commercial purposes....

2014-08-27 12:34:56

In the news release, J.D. Power Reports: Despite the Improvement in Network Performance, Outages and Performance Issues Are Key Reasons for Businesses to Consider Switching Telephone Providers, issued 27-Aug-2014 by J.D. Power over PR Newswire, we are advised by the company that the fifth paragraph, first sentence, should read "large enterprise" rather than "small/medium business" as originally issued inadvertently. The complete, corrected release follows: J.D. Power Reports: Despite the...


Word of the Day
tessitura
  • The prevailing range of a vocal or instrumental part, within which most of the tones lie.
This word is Italian in origin and comes from the Latin 'textura,' web, structure.