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Latest Customer satisfaction Stories

2014-01-21 12:21:02

2014 Independent Research Customer Experience Index Ranks 175 Brands Across 14 Industries ST. LOUIS, Jan. 21, 2014 /PRNewswire/ -- When it comes to providing a quality customer experience, National Car Rental scored the highest in the car rental industry in the 2014 Forrester Research Customer Experience Index. The newly released survey benchmarks the quality of customer experience provided by 175 major U.S. brands across 14 industries, including retailers, hotels, banks, credit card...

2014-01-21 08:24:22

BRIDGE Energy Group Industry Survey shows high correlation between utilities that report outage management as a top priority and above average JD Power customer satisfaction ratings MARLBOROUGH, Mass., Jan. 21, 2014 /PRNewswire/ -- BRIDGE Energy Group, a leading consulting and systems integration company that transforms utility operational performance, today announced the results from their annual Utility industry survey on outage management. BRIDGE surveyed over 18,000 utility...

2014-01-20 23:02:12

Haystak® Digital Marketing, the leading provider of digital marketing services to the automotive industry, was awarded the Google AdWords™ Premier SMB Partner Award for Highest Customer Satisfaction for the second consecutive year. The Highest Customer Satisfaction Award was based on the feedback of their small business customers across the U.S. and Canada. Fort Myers, FL (PRWEB) January 20, 2014 Haystak® Digital Marketing, the leading provider of digital marketing services to...

2014-01-16 23:29:22

PerfectMIND's customer base has been steadily expanding and now includes the UK and Australia. To ensure the customers in these and all regions are receiving customer support in a timely manner, PerfectMIND has launched 24-hour support. Vancouver, BC (PRWEB) January 16, 2014 PerfectMIND announced today a substantial investment in their support services to provide their clients with 24-hour support - the aim of which is to enable customers to get faster help for PerfectMIND products...

2014-01-15 12:27:28

Created over 6 million guest profiles and tracked over $160 million in spending WASHINGTON, Jan. 15, 2014 /PRNewswire-iReach/ -- Venga, the only complete customer management system for restaurants, announced it has closed a $1 million Series A round. Founded in 2010, Venga has raised a total of $1.65 million. (Photo: http://photos.prnewswire.com/prnh/20140115/MN46476) Led by Militello Capital, the round includes a prestigious roster of industry executives, restaurant groups and...

2014-01-14 23:21:18

Elijah Ltd. National Customer Satisfaction Survey Finds 100 Percent Satisfaction Reported By Responding Clients Chicago, Illinois (PRWEB) January 14, 2014 Elijah Ltd., an industry leader in computer forensic services and eDiscovery project management, processing, and hosting, reported today on the results of its first nationwide Customer Satisfaction Survey. A full 100 percent of survey respondents reported either being "Exceptionally Satisfied" or "Very Satisfied"...

2014-01-14 08:34:06

Funding from Beedie Capital Partners Exemplifies Leadership and Potential VANCOUVER, British Columbia, Jan. 14, 2014 /PRNewswire/ -- ResponseTek, the leader in enterprise Customer Experience Management (CEM) software solutions, today announced a $6 million round of financing. This investment will be used to power its continued growth and expansion into the Middle East and Asia. Customer experience programs were implemented in over 30 countries using ResponseTek's Listening Platform(TM),...

2014-01-08 12:25:44

WoMI's Innovative Approach to Voice of the Customer Analytics Recognized ANN ARBOR, Mich., Jan. 8, 2014 /PRNewswire/ -- ForeSee (www.ForeSee.com), the global leader in technology-driven customer experience analytics, has earned a CEO World Award in the New Products, Upgrades and Innovations category for its innovative Word-of-Mouth Index (WoMI) metric, the first measurement that evolves the simplicity and ease of Net Promoter Score (NPS) to add the accuracy and actionability executives need...

2014-01-07 16:26:32

Leading Home Warranty Rating Site Honors Top Companies Based on Customer Feedback GRANDVILLE, Mich., Jan. 7, 2014 /PRNewswire/ -- HomeWarrantyReviews.com, the nation's top home warranty consumer review site, has announced its 2013 Home Warranty Awards winners, recognizing top performers based on consumer reviews and customer satisfaction metrics. Home warranties offer consumers professional repair services and protection against unexpected repair costs related to the breakdown of...

2014-01-07 08:26:48

Multichannel retailers win while customer loyalty wanes for biggest U.S. retailers; satisfaction stagnates across Web and Mobile channels during 2013 holiday season ANN ARBOR, Mich., Jan. 7, 2014 /PRNewswire/ -- ForeSee, the global leader in technology-driven customer experience analytics, today released the ForeSee Experience Index (FXI): 2013 U.S. Retail Edition. Based on data gathered during 2013's holiday shopping season, the report features company-level and channel-specific customer...


Word of the Day
toccata
  • In music, a work for a keyboard-instrument, like the pianoforte or organ, originally intended to utilize and display varieties of touch: but the term has been extended so as to include many irregular works, similar to the prelude, the fantasia, and the improvisation.
This word is Italian in origin, coming from the feminine past participle of 'toccare,' to touch.
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