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Last updated on April 16, 2014 at 8:06 EDT

Latest Customer satisfaction Stories

2013-09-26 08:31:48

Verizon Ranks Highest in Customer Satisfaction in the East, West and South Regions, while WOW! (Wide Open West) Ranks Highest in the North Central Region WESTLAKE VILLAGE, Calif., Sept. 26, 2013 /PRNewswire/ -- When customers upgrade their basic Internet service as their need for bandwidth increases, levels of both overall satisfaction and customer loyalty increase, according to the J.D. Power 2013 U.S. Residential Internet Service Provider Satisfaction Study(SM) released today. (Logo:...

2013-09-26 08:31:46

Verizon Ranks Highest in Customer Satisfaction in the East, West and South Regions, while WOW! (Wide Open West) Ranks Highest in the North Central Region WESTLAKE VILLAGE, Calif., Sept. 26, 2013 /PRNewswire/ -- Service outages due to severe weather or technical blackouts have a notably negative impact on satisfaction with telephone service performance and reliability among residential customers, according to the J.D. Power 2013 U.S. Residential Telephone Service Provider Satisfaction...

2013-09-25 16:21:01

PARSIPPANY, N.J., Sept. 25, 2013 /PRNewswire/ -- Improving customer relationships and fortifying brand reputations continue to be challenges for utilities as indicated by two surveys which report "communications" and "trust" scored near the bottom of categories consumers ranked in satisfaction. In response, Solix, Inc., a leading provider of eligibility determination, program management and customer care services and a sponsor of Chartwell's EMACS 2013, The Customer Experience Conference in...

2013-09-25 08:26:44

WESTLAKE VILLAGE, Calif., Sept. 25, 2013 /PRNewswire/ -- UnitedHealthcare Vision ranks highest in customer satisfaction among vision plan providers, performing particularly well in plan coverage and communication about plan benefits, according to the J.D. Power 2013 Vision Plan Satisfaction Report(SM) released today. (Logo: http://photos.prnewswire.com/prnh/20130605/LA26502LOGO) KEY FINDINGS -- Overall satisfaction among vision plan members is 673 on a 1,000-point scale. --...

2013-09-24 23:37:05

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the college’s Call Center by awarding it Certification as a Center of Excellence for the third year. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction. Santa Barbara, CA (PRWEB) September 24, 2013 The Northern Virginia Community College Call Center has been certified as a Center of Excellence by BenchmarkPortal, a leading contact center...

2013-09-24 23:32:02

Giva® announces a new webinar series on “How to Leverage Metrics & KPIs to Reduce Service Desk Call Volume and Costs and Increase Customer Satisfaction”. Attend this webinar and receive a complimentary series of White Papers. Santa Clara, California (PRWEB) September 24, 2013 Why should senior IT and customer service leaders use metrics/KPIs: 1. Increase Customer Satisfaction – Excellent help desk leaders understand root cause analysis so they can take systemic steps to...

2013-09-23 23:33:19

LifeSafety Power, Inc., a leader in low voltage intelligent power solutions for the Security industry, today announced new responsibilities for two members of its senior leadership team. Windham, NH (PRWEB) September 23, 2013 John Olliver, Vice President of Sales, has been named Senior Vice President, Marketing and Business Development. Jeffrey Bucher, Director of Sales, has been promoted to Vice President of Sales / Americas. “This realignment allows us to put greater attention on our...

2013-09-18 23:01:24

At an Associa Advantage® vendor partner meeting in Washington DC on September 16, partners were recognized for their hard work in 2013. ParknPool was presented the Most Valuable Partner Award for Highest Customer Satisfaction due to their excellent customer service and exceptionally high rate of satisfied Associa Advantage® clients. Lexington, VA (PRWEB) September 18, 2013 On Monday September 16, 2013, ParknPool was recognized by Associa Advantage® as one of their Most...

2013-09-16 08:26:34

ANN ARBOR, Mich., Sept. 16, 2013 /PRNewswire/ -- In today's ultra-competitive business environment, accurately measuring both positive and negative word of mouth is a crucial element in gauging customer loyalty and recommendations. But according to Larry Freed, author of the new book INNOVATING ANALYTICS (Wiley; September 2013; $26.00/hardcover), "The most popular tool for obtaining this measurement, the Net Promoter Score (NPS), has outlived its usefulness as a metric." (Logo:...

2013-09-13 23:01:54

MyStar will present the marketing and service impact of the its branded personal assistance program to dealerships and dealer services agents at the 2013 F&I Conference. Dallas, TX (PRWEB) September 13, 2013 MyStar™, the only provider of a branded personal assistance-based sales and satisfaction program designed for the auto industry, announced it is exhibiting at the 2013 F&I Conference and Expo this month in Las Vegas. The company will present the marketing and service impact...