Latest Customer satisfaction Stories
ANN ARBOR, Mich., Dec. 27, 2012 /PRNewswire/ -- Internet-retail giant Amazon remains at the head of the class, according to the annual Holiday E-Retail Satisfaction Index released today by customer experience analytics firm ForeSee. The eighth annual report--based on more than 24,000 customer surveys collected during the prime holiday shopping season between Thanksgiving and Christmas--expands from measuring satisfaction with 40 top retailers to 100 this year. Aggregate customer...
BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the MAXIMUS Georgia Childcare and Parent Services Contact Center by awarding it Certification as a Center of Excellence for the second year in a row. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction. Santa Barbara, CA (PRWEB) December 19, 2012 MAXIMUS Georgia Childcare and Parent Services (CAPS) Contact Center has been certified as a Center...
MyFeePlan.com, public records and quality customer service site, improves its consumer experience through providing live chat options. Denver, CO (PRWEB) December 19, 2012 Public records and customer service website MyFeePlan.com has expanded its reach to include a new 24/7 live chat feature. Instead of having to dial in for questions or concerns, visitors to the site can now go to the “Click Here for Live Customer Support” link for an immediate chat with a customer service agent....
DODGEVILLE, Wis., Dec. 18, 2012 /PRNewswire/ -- J.D. Power and Associates recently released a report, ranking online apparel retailers based on customer satisfaction with their online purchasing experience. Lands' End was ranked second by consumers who based their responses on seven factors, including online store services and delivery; website/online store; usefulness of information; in-stock availability of merchandise; competitiveness of pricing; variety of merchandise offered;...
SavePro Designs small business web design firm is growing! California (PRWEB) December 17, 2012 This small business web design company has been in business since November 7th. Since the launch SavePro Desings has already began work on various websites and SEO campaigns for customers. SavePro offers many services such as website design, website redesign, search engine optimization, and media print (ie. business cards, brochures, flyers, etc.) SavePro Designs started in Yuba City,...
According to a recent survey, RecordFee.com shares that 81 percent of shoppers would pay extra for superior customers service. The website looks to provide this quality service and boost customer satisfaction. Denver, CO (PRWEB) December 17, 2012 Average Americans spend hundreds of dollars per person for the holidays, and according to a recent survey from software company Oracle, 81 percent of these shoppers would pay extra for superior customer service. Also 44 percent of shoppers say...
Credit union retains rank among power brands: Google and Apple VIENNA, Va., Dec. 13, 2012 /PRNewswire-USNewswire/ -- For the sixth straight year, Navy Federal Credit Union is ranked as a leader in the American Customer Satisfaction Index (ACSI) for 2012. Consistency is key in customer service and it's the linchpin of service excellence for the credit union, which serves the Department of Defense military, civilian and contractor personnel. The credit union achieved a member...
Public records customer service website BackgroundFee.com shares how to have good help practices during the holidays and throughout the entire year. Denver, CO (PRWEB) December 12, 2012 BackgroundFee.com services customers who need help with vehicle history, arrest records, warrant checks, and other public records. It’s important to stay on top of the background check industry through top of the line customer service. BackgroundFee.com shares this holiday help list for others in the...
The leading provider of Market Intelligence extracted from aggregated, unstructured Voice of Customer data, introduces new capabilities to support companies using NPS® (Net Promoter Score). Richmond, CA (PRWEB) December 11, 2012 Amplified Analytics, a leader in the field of Customer Experience Opinion Mining, announced today the launch of a first-of-its kind application that measures Customer Satisfaction without the use of traditional survey methods. The application is designed to...
SAN DIEGO, Dec. 11, 2012 /PRNewswire/ -- ProFlowers(®), the online fresh flower retailer, today announced the company has been recognized for achieving the highest ranking for customer satisfaction in the 2012 J.D. Power and Associates Online Flower Retailer Satisfaction Report((SM)). The J.D. Power and Associates report analyzed customer satisfaction with online flower retailers using six main criteria: website/online store, usefulness of information, variety of merchandise,...
