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Latest Customer satisfaction Stories

2014-08-27 12:34:56

In the news release, J.D. Power Reports: Despite the Improvement in Network Performance, Outages and Performance Issues Are Key Reasons for Businesses to Consider Switching Telephone Providers, issued 27-Aug-2014 by J.D. Power over PR Newswire, we are advised by the company that the fifth paragraph, first sentence, should read "large enterprise" rather than "small/medium business" as originally issued inadvertently. The complete, corrected release follows: J.D. Power Reports: Despite the...

2014-08-27 08:32:59

Cox and Verizon Rank Highest in Business Wireline Customer Satisfaction WESTLAKE VILLAGE, Calif., Aug. 27, 2014 /PRNewswire/ -- Even as the network outage performance gap diminishes among major providers in the telecommunications industry, one of the key reasons for businesses to consider switching from their current provider continues to be the need for more reliable network service, according to the J.D. Power 2014 U.S. Business Wireline Satisfaction Study(SM) released today....

2014-08-26 08:22:47

ANN ARBOR, Mich., Aug. 26, 2014 /PRNewswire/ -- Customer satisfaction in the aggregate continues to decline in the second quarter of 2014, prompted by weak results across the automobile and light vehicle industry, according to a report released today by the American Customer Satisfaction Index (ACSI). The national ACSI score drops another 0.1 percent to 76.1 on a 100-point scale after experiencing a precipitous 0.8 percent decline in the prior quarter....

2014-08-26 08:21:48

Cadillac and Acura Drop Sharply; Buick and Chevrolet Buck the Trend and Improve ANN ARBOR, Mich., Aug. 26, 2014 /PRNewswire/ -- Customer satisfaction with automakers is down for a second straight year, according to the American Customer Satisfaction Index (ACSI). In today's ACSI report, automobiles and light vehicles fall 1.2 percent to 82 on a 100-point scale, as 16 of 21 measured nameplates exhibit declines in customer satisfaction....

2014-08-25 08:23:22

WOODBURY, Conn., Aug. 25, 2014 /PRNewswire/ -- InfoQuest International, LLC, a leader in business-to-business customer satisfaction surveys, has announced that it is expanding its product offerings into the governmental sector. Having spent nearly 20 years working with manufacturing and distribution companies such as Dupont, Sherwin-Williams, Honeywell, Pitney Bowes, Tyco, BAE Systems and Emerson Electric, among hundreds of others, InfoQuest has concluded that a growing interest...

2014-08-22 23:09:57

Netelligent has been awarded the Cisco Customer Satisfaction Excellence Gold Star award. This designation recognizes Netelligent for delivering outstanding customer service. (PRWEB) August 22, 2014 Netelligent Corporation, a leading technology company, announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Netelligent Corporation for delivering outstanding customer service to customers. “Netelligent’s core values:...

2014-08-21 08:35:30

TeleTech's e-Newsletter Explores How Speech Technology and Its Analytical Processes are Helping Companies Engage Their Customers on a Whole New Level DENVER, Aug. 21, 2014 /PRNewswire/ -- With the emergence of new customer service channels, voice conversations and customer service calls seem like a thing of the past. However, despite the increasing popularity of these digital spaces, a recent Gartner study proves that 90 percent of all customer conversations still take place via phone. The...

2014-08-19 23:10:38

September 10, 2014, 3pm - 4pm EDT Hackensack, NJ (PRWEB) August 19, 2014 Join Automotive Management Services, Inc. (AMSI) Customer Service Development Director, Tracy Riazzi and Strativity President Lior Arussy on Tuesday, September 10th as they discuss how they went beyond a score to change company culture and improve employee satisfaction, which in turn is driving higher profits and increased customer loyalty. Register here. Attendees will learn: Strategies to get first-line...

2014-08-18 08:33:46

WALLDORF, Germany, Aug. 18, 2014 /PRNewswire/ -- It's a jungle out there. Even today's most forward-thinking organizations struggle to remain efficient and profitable amid stiff competition and ever-increasing customer expectations. Today, SAP SE (NYSE: SAP) announced the results of The Service Council's (TSC) "Service Transformation: The Business Case" and "Reviewing Field Service Strategy: Aligning Focus and Execution," two in-depth research studies that deliver a framework for modern...

2014-08-14 23:04:49

CallMiner receives top honors in DMG Consulting survey for the second time in three years. Boston, MA (PRWEB) August 14, 2014 CallMiner (http://www.callminer.com), the leader in speech and voice of the customer analytics solutions for contact centers, has received top ranks in overall customer and product satisfaction in DMG Consulting’s 2014-2015 Speech Analytics Product and Market Report. The survey is designed to measure end-user satisfaction with speech analytics vendors and their...


Word of the Day
grass-comber
  • A landsman who is making his first voyage at sea; a novice who enters naval service from rural life.
According to the OED, a grass-comber is also 'a sailor's term for one who has been a farm-labourer.'