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Last updated on April 16, 2014 at 17:34 EDT

Latest Customer satisfaction Stories

2014-01-07 08:26:48

Multichannel retailers win while customer loyalty wanes for biggest U.S. retailers; satisfaction stagnates across Web and Mobile channels during 2013 holiday season ANN ARBOR, Mich., Jan. 7, 2014 /PRNewswire/ -- ForeSee, the global leader in technology-driven customer experience analytics, today released the ForeSee Experience Index (FXI): 2013 U.S. Retail Edition. Based on data gathered during 2013's holiday shopping season, the report features company-level and channel-specific customer...

2014-01-04 23:23:46

Aims to create new customer service benchmarks. San Diego, CA (PRWEB) January 03, 2014 CriminalReports.com has begun to survey people who have used their service in order to gauge current levels of customer satisfaction and create benchmarks for improvement in the new year, the company announced yesterday. “We want to get a sense of where we are right now in terms of customer satisfaction,” a CriminalReports.com spokesman said. “That will give us a sense of where we need to improve...

2014-01-02 23:02:07

Recently, Skmen.com has announced a new collection of cheap peacoats for men and launched a promotion of these items. (PRWEB) January 03, 2014 Skmen.com is a top-ranking online supplier of high quality men’s and women’s clothes. Recently, the company has announced a new collection of cheap peacoats for men and launched a promotion of these items. Along with that, the company has stated that it will donate 10% of the promotion’s sales revenue to the poor in China. As every smart...

2014-01-02 16:21:33

Leading Home Warranty Rating Site Uses Customer Feedback to Pick Top Companies GRANDVILLE, Mich., Jan. 2, 2014 /PRNewswire/ -- HomeWarrantyReviews.com, the nation's top home warranty consumer review site, has announced its 2013 Home Warranty Awards winners, recognizing top performers based on consumer reviews and customer satisfaction metrics. Home warranties offer consumers professional repair services and protection against unexpected repair costs related to the breakdown of major...

2013-12-23 23:04:53

Technology Business Research’s Corporate IT Buying Behavior & Customer Satisfaction Study (CSAT) is a quarterly series of end-customer research studies that benchmark customer satisfaction and loyalty across x86 servers, desktops, notebooks, and services and support. TBR’s customer satisfaction scores are compiled by analyzing customer perspectives across sales, product and service experiences by measuring importance, satisfaction and loyalty. Hampton, NH (PRWEB) December 23, 2013...

2013-12-19 23:22:09

Empathica’s 2013 QSR Benchmark data reveals brands in the QSR chicken segment have a huge opportunity to improve overall experience and customer perception of value. Toronto, Ontario (PRWEB) December 19, 2013 Empathica Inc., a Mindshare Technologies company, releases today the chicken brand findings from its 2013 Quick Service Restaurant (QSR) Benchmark Study, which surveyed 10,000 U.S. consumers on their satisfaction rates for service, taste, value and other factors (including social...

2013-12-18 23:29:21

Vubiz excited to beat sales projections with sales up over 20% from 2012. Los Angeles, CA and Toronto, ON (PRWEB) December 18, 2013 Vubiz, the award winning elearning company, had another record breaking year in 2013 with sales up over 20% from last year. "Vubiz sales and new customers have almost doubled since 2009 with a growth in 2013 alone of 20% over 2012," explains President Jim Rapino. Vubiz won two awards in 2013 for their elearning content: Best in Compliance...

2013-12-18 08:32:52

TeleTech's most recent e-newsletter features customer experience tips, trends, and takeaways from 2013. DENVER, Dec. 18, 2013 /PRNewswire/ -- New technologies, coupled with customers' rising service expectations, have altered the face of business forever. To compete, companies need to be able to deliver seamless, frictionless experiences for their customers, across multiple channels. In 2013, the world watched as companies made strides to optimize their customer experience in order to satisfy...

2013-12-11 23:21:39

Marketing Professor Peter Fader brings together global experts and executives to explore the evolving subject of customer centricity in new online course “Strategic Value of Customer Relationships.” Philadelphia, PA (PRWEB) December 11, 2013 The Wharton School has announced the application period for its new online-only executive education course is now open. The Strategic Value of Customer Relationships, a new online course on customer centricity, acknowledges that the ways firms go...

2013-12-07 23:04:25

Corporate Screening was selected as one of the top 13 employee screening firms in the 2013 edition of HRO Today's Background Screening Baker's Dozen Customer Satisfaction Ratings. Middleburg Heights, Ohio (PRWEB) December 07, 2013 Corporate Screening Services, Inc. is pleased to announce that we have been selected as one of the top 13 employee screening firms in the 2013 edition of HRO Today’s 2013 Baker’s Dozen Customer Satisfaction Ratings. With a fourth place ranking...