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Last updated on April 19, 2014 at 7:50 EDT

Latest Customer satisfaction Stories

2013-12-06 23:24:57

TeleSight, a Chicago based market research firm, is pleased to announce the appointment of Jeff Mollway as President and the new period of expanded offerings and growth. Chicago, IL (PRWEB) December 06, 2013 TeleSight, LLC, announced that the company has appointed Jeff Mollway to succeed Ann Knowles as President, effective immediately. In searching for a new President, TeleSight identified Jeff Mollway as a leader who would build on the strength of the company’s outstanding customer...

2013-12-05 12:26:14

CFI Group's inaugural Bank Satisfaction Barometer shows branch convenience remains the number one reason consumers choose where they will do their banking ANN ARBOR, Mich., Dec. 5, 2013 /PRNewswire/ -- CFI Group, a global leader in providing customer feedback insights through analytics, released its inaugural Bank Satisfaction Barometer (BSB) today, finding that the number one reason consumers choose their banking institution is access to a convenient branch location. A recommendation from...

2013-12-05 08:26:53

ForeSee Experience Index Reveals how Customer Experience is Predictive of Future Business Success for Top 100 Global Brands ANN ARBOR, Mich., Dec. 5, 2013 /PRNewswire/ -- ForeSee, the global leader in technology-driven customer experience analytics, today released the first ForeSee Experience Index (FXI), a study that offers the most comprehensive picture to-date of how today's customer experiences with the top 100 brands across seven industries as reported by Interbrand, are predictive of...

2013-11-29 23:24:12

Company Hopes to Find Ways to Improve Their Products and Services in 2014 Chicago, IL (PRWEB) November 29, 2013 CriminalReports.com is launching a comprehensive survey of their customers in order to find out what people like and don't like about their products and services, the company announced yesterday. “The end of the year is a great time to look back so that we can move forward,” a CriminalReports.com spokesman said. “We want to hear from our customers and find out what we...

2013-11-26 12:29:43

CFI Group's latest Holiday Trends Report uncovers increasing mobile use by both retailers and consumers ANN ARBOR, Mich., Nov. 26, 2013 /PRNewswire/ -- Retailers may not need to fear showrooming, according to a new study by CFI Group, a customer satisfaction technology and analytics firm. The 2013 Holiday Trends Report - Mobile Apps found while 60 percent of smartphone owners have used their phones to check pricing online and in local stores, a growing number of retailers also are arming...

2013-11-21 08:32:21

19 new companies now measuring customer experience in the contact center span industries, including retail, consumer products, finance, utilities, and more ANN ARBOR, Mich., Nov. 21, 2013 /PRNewswire/ -- ForeSee (www.ForeSee.com), the global leader in technology-driven customer experience analytics, announced today that 19 new companies have started measuring and analyzing the contact center customer experience with ForeSee. The companies include Allstate, Bissell, British Airways,...

2013-11-15 23:25:15

Survey shows customer satisfaction up 37 percent. Los Angeles, CA (PRWEB) November 15, 2013 CarHistory.us.org has seen their customer satisfaction levels greatly increase after launching a customer satisfaction team last month, the company said yesterday. "When we realized that we needed to improve customer satisfaction levels, we thought that having a dedicated customer complaint team would help," a CarHistory.us.org spokesman said. "We are glad to report that we were...

2013-11-14 08:30:58

Satisfaction among First-Time Claimants Increases Significantly WESTLAKE VILLAGE, Calif., Nov. 14, 2013 /PRNewswire/ -- Customer satisfaction with their property insurance claims experience improves due to insurers providing accurate timelines of the claims process length and helping claimants avoid settlement negotiations, according to the J.D. Power 2014 Property Claims Satisfaction Study(SM)--Wave 2 released today. (Logo: http://photos.prnewswire.com/prnh/20130605/LA26502LOGO) The study...

2013-11-12 12:30:33

BETHESDA, Md. and BRISBANE, Australia, Nov. 12, 2013 /PRNewswire-USNewswire/ -- The ASCII Group, a membership-based community of independent MSPs, VARs and Solution Providers, is pleased to announce a partnership with Client Heartbeat, an easy to use customer retention tool that surveys clients and measures satisfaction, while delivering powerful, intelligent data that can be used to identify those that are "at risk." The partnership will provide the ASCII community with access to the...

2013-11-07 23:32:32

Hopes to find out where they are doing well and in what areas the company can improve. Houston, TX (PRWEB) November 07, 2013 PropertyValueLookup.com has started a massive customer satisfaction survey in order to find out what they can do to serve their customers better, the company announced yesterday. “No matter how good you think your company is doing, there are always ways that you can improve,” a PropertyValueLookup.com spokesman said. “And the only way to honestly know what...