Quantcast
Last updated on April 17, 2014 at 9:41 EDT

Latest Customer satisfaction Stories

2013-10-15 23:33:32

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the MAXIMUS Indiana Enrollment Broker Services Contact Center by awarding it Certification as a Center of Excellence. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction. Santa Barbara, CA (PRWEB) October 15, 2013 The Indiana Enrollment Broker Services customer contact center operated by MAXIMUS has been certified as a Center of Excellence by...

2013-10-15 12:26:42

Research also finds Net Promoter Score overstates detractors by an average of 780 percent ANN ARBOR, Mich., Oct. 15, 2013 /PRNewswire/ -- ForeSee, the global leader in multichannel customer experience analytics, today released "The Word of Mouth Index: Top 100 Brand Edition," the second report of its kind that provides benchmark scores for satisfaction, the Word of Mouth Index (WoMI) and the Net Promoter Score (NPS) for 100 of the top brands in the world. (Logo:...

2013-10-11 23:24:35

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the Edmentum Customer Support by awarding it Certification as a Center of Excellence for the third year in a row. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction. Santa Barbara, CA (PRWEB) October 11, 2013 The Edmentum customer contact center has been certified as a Center of Excellence by BenchmarkPortal, a leading contact center research...

2013-10-11 23:24:05

Customer satisfaction up 37 percent in most recent survey. Fort Lauderdale, FL (PRWEB) October 11, 2013 HomeValue.us.org saw a substantial increase in customer satisfaction reports after implementing their complaint resolution department two months ago, the company said. “We realized that we had to take customer complaints seriously,” a HomeValue.us.org spokesman said. “That's why we created the complaint resolution department. We've now found that it was a very wise...

2013-10-11 08:26:03

WoMI's Innovative Approach to Voice of the Customer Analytics Recognized ANN ARBOR, Mich., Oct. 11, 2013 /PRNewswire/ -- ForeSee (www.ForeSee.com), the global leader in technology-driven customer experience analytics, today announced that it has earned a Silver Golden Bridge Award in the Services category for its innovative Word-of-Mouth Index (WoMI) metric, the first measurement that combines the simplicity of Net Promoter Score (NPS) with the accuracy executives need to make sound business...

2013-10-07 23:27:35

eMerchantClub will offer Safeharbor’s knowledge base software to thousands of clients looking to provide web self-service. Phoenix, AZ and Seattle, WA (PRWEB) October 07, 2013 Safeharbor Knowledge Solutions, an Enghouse Interactive company, and provider of knowledge base management software and services, today announced a new partnership with eMerchantClub, an e-commerce business development company. Acting as a reseller, eMerchantClub will offer Safeharbor’s knowledge base software...

2013-10-02 12:32:43

Performance and Reliability Are the Primary Drivers of Overall Customer Satisfaction WESTLAKE VILLAGE, Calif., Oct. 2, 2013 /PRNewswire/ -- Canon ranks highest in customer satisfaction with multi-functional inkjet printers, performing particularly well in reliability, according to the J.D. Power 2013 Multi-Functional Inkjet Printer Satisfaction Report(SM) released today. (Logo: http://photos.prnewswire.com/prnh/20130605/LA26502LOGO) KEY FINDINGS -- Loyalty, as measured by the percentage...

2013-09-30 08:31:00

WESTLAKE VILLAGE, Calif., Sept. 30, 2013 /PRNewswire/ -- Although mail-order pharmacies once held a customer satisfaction advantage over brick and mortar pharmacies mainly due to perceived cost competitiveness, satisfaction with brick and mortar pharmacies continues to increase at a faster pace, according to the J.D. Power 2013 U.S. Pharmacy Study(SM) released today. (Logo: http://photos.prnewswire.com/prnh/20130605/LA26502LOGO) KEY FINDINGS -- Although customer satisfaction with...

2013-09-26 23:36:03

Ignition gets top marks in latest Customer Satisfaction Survey. (PRWEB) September 26, 2013 Ignition Group of Technology Companies, a leader in IT services and Business Solutions, announced today an excellent overall satisfaction rating of 86% on their recent customer satisfaction survey. The survey was conducted as part of Ignition’s on-going efforts to deliver value and satisfaction to their clients; the positive results clearly highlight the success of their continuous commitment. The...

2013-09-26 12:20:46

WESTLAKE VILLAGE, Calif., Sept. 26, 2013 /PRNewswire/ -- Rate increases are driving more customers to obtain competitive price quotes, while satisfaction with the purchase experience is trending downward among new-buyer customers due to lower price satisfaction among new buyers, according to the J.D. Power 2014 U.S. Insurance Shopping Study(SM--)Wave 1 released today. (Logo: http://photos.prnewswire.com/prnh/20130605/LA26502LOGO) KEY FINDINGS -- Price satisfaction, the leading driver...