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Latest Customer service Stories

2014-08-19 23:10:38

September 10, 2014, 3pm - 4pm EDT Hackensack, NJ (PRWEB) August 19, 2014 Join Automotive Management Services, Inc. (AMSI) Customer Service Development Director, Tracy Riazzi and Strativity President Lior Arussy on Tuesday, September 10th as they discuss how they went beyond a score to change company culture and improve employee satisfaction, which in turn is driving higher profits and increased customer loyalty. Register here. Attendees will learn: Strategies to get first-line...

2014-08-19 08:38:01

LONDON, August 19, 2014 /PRNewswire/ -- For customer experience and customer service leaders from across all industries and sectors, competing in an omni-channel world is proving to be the hurdle that is the hardest to master. Yet when done well it is the most valuable tool for improving brand loyalty, trust and for retaining customers. 'Competing on the Customer Experience in an Omni-Channel World' is an in-depth whitepaper produced by Call Centre IQ for the Executive...

2014-07-30 08:30:38

Partnership to deliver groundbreaking training module and approach for end-to-end customer service DALLAS, July 30, 2014 /PRNewswire/ -- Freeman, the leading global partner for integrated marketing solutions for live engagements, has partnered with The International Alliance of Theatrical Stage Employees (I.A.T.S.E.) to develop and deliver customer service training to their members nationwide. I.A.T.S.E. members - who are involved in the production, equipment and construction of trade...

2014-07-28 08:33:38

-- Adds High-Margin Ancillary Products to Its Real-Time Personalization and Merchandising Platforms for the Travel Industry -- RICHMOND, Va., July 28, 2014 /PRNewswire-USNewswire/ -- Fusion Company, which drives increased ancillary revenue for many of the world's largest online travel distributors though its real-time analytics and merchandising platform, announced today the creation of a new division that will offer a broad array of add-on products to further enhance the customer...

2014-07-28 04:20:46

OXFORD, England, July 28, 2014 /PRNewswire/ -- OmPrompt today announces that Albion Ventures is investing GBP2.5 million to help it meet the global demand for customer automation management in consumer goods, healthcare, pharmaceuticals and logistics. Albion joins Shackleton Ventures. (Photo: http://photos.prnewswire.com/prnh/20140728/697982 ) Over the past 18 months OmPrompt has underpinned accelerated growth with investments in its platform, its management...

2014-07-24 08:44:13

NewVoiceMedia Strengthens MobileIron's Customer Connections across the Globe LONDON and SAN FRANCISCO, July 24, 2014 /PRNewswire/ -- NewVoiceMedia [http://www.newvoicemedia.com ], a leading global provider of cloud contact center solutions, today announced that MobileIron is using its ContactWorld technology to power targeted and consistent customer interactions to more than 6,000 customers around the globe. Dedicated to delivering the best possible experience to both customers...

2014-07-23 23:13:38

SmartAction chosen as a AAA/CAA Preferred Supplier as a result of proven success for AAA/CAA member clubs. El Segundo, CA (PRWEB) July 23, 2014 SmartAction, the premier provider of artificial intelligence voice self-service, announced today they have been named a preferred supplier for both AAA and The Canadian Automobile Association (CAA). Together, AAA and CAA provide automotive membership services to more than 54 million members across North America. SmartAction will provide AAA and...

2014-07-17 23:06:25

New sales leadership will strengthen and drive SwitchRay’s telecom customer base globally. Mission Viejo, CA (PRWEB) July 17, 2014 SwitchRay Inc., a leading vendor of telecommunications software, announced today that Richard Lindstrom has joined SwitchRay as Sr. Vice President of Global Sales. Rich is an accomplished sales executive with an extensive track record of building high-performing teams that deliver first-class customer delight. Within his role at SwitchRay, Rich will focus on...

2014-07-17 12:35:15

No matter what products or services an individual or business supplies, it is of the utmost importance that customers are kept happy. PHOENIX, July 17, 2014 /PRNewswire-iReach/ -- When companies have a negative image online, oftentimes they will skip the first and most crucial step they need to take in order to start improving the way that they look online: assessing the reasons why their customers are so upset about the products and services they received. Photo -...

2014-07-15 08:35:57

Total Compensation Packages Raise the Standard in the Region NORMAN, Okla., July 15, 2014 /PRNewswire/ -- Sitel, a leading global customer care provider, announced today that it will add 150 new positions to its inbound customer experience center in Norman. The new round of hiring is a result of continued business growth. Sitel recently increased its compensation packages to attract the finest customer care professionals in the Norman community....


Word of the Day
mallemaroking
  • Nautical, the visiting and carousing of sailors in the Greenland ships.
This word is apparently from a confusion of two similar Dutch words: 'mallemerok,' a foolish woman, and 'mallemok,' a name for some persons among the crew of a whaling vessel.