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Latest Customer service Stories

2013-11-28 23:21:48

Ms. Ann-Marie Stagg, President of the European Confederation of Contact Centre Organisations (ECCCO), with 25 member organizations from 25 different European countries who between them represent over 35000 contact centers and nearly 3.4 million employees to keynote at the 5th Global Contact Forum on the ever increasing role of customer and employee engagement. New York, NY (PRWEB) November 28, 2013 Ms. Stagg’s participation in the 5th Global Contact Forum further highlights and...

2013-11-22 23:40:36

AnswerNet impressed visitors on the show floor at the Society of Consumer Affairs Professionals (SOCAP) annual convention, where the company featured demonstrations of TextGen. Willow Grove, Pa. (PRWEB) November 22, 2013 AnswerNet impressed visitors on the show floor at the Society of Consumer Affairs Professionals (SOCAP) annual convention, where the company featured demonstrations of TextGen — a business communication application that makes traditional telephone lines more versatile...

2013-11-20 23:30:44

50+ southern California area contact center, customer experience and customer care management shared perspectives, experience and innovative best practices, from industries including healthcare, financial services, mortgage banking, dental services, insurance, travel, telecom and more attended the CCNG hosted Optimizing Customer Contact event series last week in Long Beach, CA. Fort Worth, TX (PRWEB) November 20, 2013 CCNG International Inc. concluded their 2013...

2013-11-19 23:23:22

Shane Correa to lead YourMembership.com’s integrated and growing Customer Success team, overseeing customer support, new customer implementation and on-boarding, professional services, technical support and knowledge management. Saint Petersburg, FL (PRWEB) November 19, 2013 YourMembership.com Inc., the leading provider of integrated web-based member management software, job board and career center services, and buyer’s guides announced the addition of Shane Correa, Vice President of...

2013-11-15 23:25:15

Survey shows customer satisfaction up 37 percent. Los Angeles, CA (PRWEB) November 15, 2013 CarHistory.us.org has seen their customer satisfaction levels greatly increase after launching a customer satisfaction team last month, the company said yesterday. "When we realized that we needed to improve customer satisfaction levels, we thought that having a dedicated customer complaint team would help," a CarHistory.us.org spokesman said. "We are glad to report that we were...

2013-11-13 23:34:44

Companies should make personal connections a priority, says CEO of On Hold Company. SHREVEPORT, La. (PRWEB) November 13, 2013 The holiday shopping season is a critical time for businesses to focus on customer service online, in-person and over the telephone, On Hold Company CEO Bryant Wilson says. “Businesses should always look to provide excellent customer service, but it can be even more critical during the holidays,” Wilson said. “It’s a stressful time of year for a lot of...

2013-11-11 23:03:23

Evidence In Motion and PT Development Collaborate to Release Course That Merges Clinical Expertise With Excellent Customer Service Louisville, Kentucky (PRWEB) November 11, 2013 Evidence In Motion (EIM) and PT Development (PTD) have collaborated to release AmaZing! Customer Service, a course designed to reshape patient experiences by engaging employees and improving clinic atmospheres. AmaZing! Customer Service, developed by Dr. Laurence Benz, DPT, OCS, MAPP, MBA, teaches employees to...

2013-11-07 23:32:35

Move is to ensure that each and every customer complaint is handled quickly and fairly. Denver, CO (PRWEB) November 07, 2013 VehicleHistoryRecord.com has created a new division dedicated to customer complaint resolution, the company announced yesterday. “We decided that simply having a customer call center was not enough if we want to have the highest customer satisfaction rate in the industry,” a VehicleHistoryRecord spokesman said. “That's why we've decided to launch the...


Word of the Day
penuche
  • A fudgelike confection of brown sugar, cream or milk, and chopped nuts.
'Penuche' is a variant of 'panocha,' a coarse grade of sugar made in Mexico. 'Panocha' probably comes from the Spanish 'panoja, panocha,' ear of grain.
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