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Last updated on April 16, 2014 at 10:49 EDT

Latest Customer service Stories

2013-10-14 12:20:09

'People power' and technology combine to increase customer satisfaction ST. LOUIS, Oct. 14, 2013 /PRNewswire/ -- When it comes to saving time and money on routine transactions, there is no denying the benefits of technology. However, as customer satisfaction research firm J.D. Power has reported, providing exceptional customer service is an important element in driving the perception of being treated fairly, particularly after an auto accident. Now, an enhanced version of...

2013-10-11 23:24:15

Review aims to find ways to boost customer service standards. Chicago, IL (PRWEB) October 11, 2013 PropertyRecordLookup.com is starting a month-long customer service review in order to find ways to increase consumer satisfaction, the company said yesterday. “We think that our customer service standards are very high,” a PropertyRecordLookup.com spokesman said. “But without doing an independent review, there is no way for us to know how we could do better. Since we always want to...

2013-10-11 23:24:05

Customer satisfaction up 37 percent in most recent survey. Fort Lauderdale, FL (PRWEB) October 11, 2013 HomeValue.us.org saw a substantial increase in customer satisfaction reports after implementing their complaint resolution department two months ago, the company said. “We realized that we had to take customer complaints seriously,” a HomeValue.us.org spokesman said. “That's why we created the complaint resolution department. We've now found that it was a very wise...

2013-10-11 23:23:28

Customer review comments will be used to improve customer service. Des Moines, IA (PRWEB) October 11, 2013 CarHistory.us.org is rolling out a new customer service plan allowing customers to review the site and offer suggestions on how to improve service, the company said yesterday. “The goal of this review is to become the best site in our industry,” a CarHistory.us.org spokesman said. “We've done our own internal review, but feel that the best way to find out how we can do...

2013-10-07 23:02:06

CCNG’s Optimizing Customer Contact event series brings together area contact center and customer care management from across the industry to share proven strategies and innovative best practices. Syracuse, New York (PRWEB) October 07, 2013 CCNG International Inc. is pleased to host the OptimizingCustomerContact.com event in Syracuse, NY on October 10, 2013 at the Crowne Plaza, 701 E. Genessee Street, Syracuse, NY. This event is one of the twelve events in a series hosted by CCNG to...

2013-10-06 23:02:11

AutoSoft announces new customer relationship model and exciting changes. West Middlesex, PA (PRWEB) October 06, 2013 In an effort to strengthen the relationship with its customer base, AutoSoft, Inc., a leader in development and sales of automotive dealership management system software, has opted to change its relationship with its independent distribution representatives. For more than two decades, AutoSoft has used independent representatives to distribute its DMS product to small and...

2013-10-03 23:32:41

Company hopes to resolve all customer complaints as quickly as possible. Salt Lake City, UT (PRWEB) October 03, 2013 CarHistory.us.org has launched a program to make their complaint resolution process as streamlined and flawless as possible, the company said yesterday. “We believe that having a complaint resolution process in place is the heart of any serious company,” a CarHistory.us.org spokesman said. “Our company values our reputation which is why we take every single customer...

2013-10-03 12:29:21

Vital interactive instructor-led classroom training for contact center professionals features an intimate environment and peer-to-peer networking COLORADO SPRINGS, Colo., Oct. 3, 2013 /PRNewswire/ -- International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, has announced their 2014 training symposium schedule. The first symposium of the year will take place in Orlando, Florida, March 4-7. The...

2013-10-02 23:28:14

My Service Depot employees Lucas Askins and Bobby Smith have been awarded for their constant efforts to achieve excellence in customer service. Columbus, Ohio (PRWEB) October 02, 2013 Columbus CEO, a magazine about local Columbus businesses, has given an excellence in customer service award to employees Lucas Askins and Bobby Smith of My Service Depot, creators of Smart Service (http://www.smartserviceinfo.com) - the scheduling, dispatching and routing software designed for the field...

2013-10-02 08:26:28

MINNEAPOLIS, Oct. 2, 2013 /PRNewswire/ -- Mayo Clinic is continually ranked among the top companies in the world for customer service. It's easy to see why. "They believe that customer service is everyone's job," says John Tschohl, http://www.customer-service.com, who presents keynote speeches around the world on customer service strategies. "Every employee is a customer service employee." Unfortunately, most companies don't provide good customer service. "That attitude can cost them money....