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Latest Customer service Stories

2014-07-28 08:33:38

-- Adds High-Margin Ancillary Products to Its Real-Time Personalization and Merchandising Platforms for the Travel Industry -- RICHMOND, Va., July 28, 2014 /PRNewswire-USNewswire/ -- Fusion Company, which drives increased ancillary revenue for many of the world's largest online travel distributors though its real-time analytics and merchandising platform, announced today the creation of a new division that will offer a broad array of add-on products to further enhance the customer...

2014-07-28 04:20:46

OXFORD, England, July 28, 2014 /PRNewswire/ -- OmPrompt today announces that Albion Ventures is investing GBP2.5 million to help it meet the global demand for customer automation management in consumer goods, healthcare, pharmaceuticals and logistics. Albion joins Shackleton Ventures. (Photo: http://photos.prnewswire.com/prnh/20140728/697982 ) Over the past 18 months OmPrompt has underpinned accelerated growth with investments in its platform, its management...

2014-07-24 08:44:13

NewVoiceMedia Strengthens MobileIron's Customer Connections across the Globe LONDON and SAN FRANCISCO, July 24, 2014 /PRNewswire/ -- NewVoiceMedia [http://www.newvoicemedia.com ], a leading global provider of cloud contact center solutions, today announced that MobileIron is using its ContactWorld technology to power targeted and consistent customer interactions to more than 6,000 customers around the globe. Dedicated to delivering the best possible experience to both customers...

2014-07-23 23:13:38

SmartAction chosen as a AAA/CAA Preferred Supplier as a result of proven success for AAA/CAA member clubs. El Segundo, CA (PRWEB) July 23, 2014 SmartAction, the premier provider of artificial intelligence voice self-service, announced today they have been named a preferred supplier for both AAA and The Canadian Automobile Association (CAA). Together, AAA and CAA provide automotive membership services to more than 54 million members across North America. SmartAction will provide AAA and...

2014-07-17 23:06:25

New sales leadership will strengthen and drive SwitchRay’s telecom customer base globally. Mission Viejo, CA (PRWEB) July 17, 2014 SwitchRay Inc., a leading vendor of telecommunications software, announced today that Richard Lindstrom has joined SwitchRay as Sr. Vice President of Global Sales. Rich is an accomplished sales executive with an extensive track record of building high-performing teams that deliver first-class customer delight. Within his role at SwitchRay, Rich will focus on...

2014-07-17 12:35:15

No matter what products or services an individual or business supplies, it is of the utmost importance that customers are kept happy. PHOENIX, July 17, 2014 /PRNewswire-iReach/ -- When companies have a negative image online, oftentimes they will skip the first and most crucial step they need to take in order to start improving the way that they look online: assessing the reasons why their customers are so upset about the products and services they received. Photo -...

2014-07-15 08:35:57

Total Compensation Packages Raise the Standard in the Region NORMAN, Okla., July 15, 2014 /PRNewswire/ -- Sitel, a leading global customer care provider, announced today that it will add 150 new positions to its inbound customer experience center in Norman. The new round of hiring is a result of continued business growth. Sitel recently increased its compensation packages to attract the finest customer care professionals in the Norman community....

2014-07-09 12:21:16

PETALUMA, Calif., July 9, 2014 /PRNewswire/ -- Today Robert Rieger, CEO and founder of AVRS, announced that AVRS has earned the most customers in the Business Partner Automation Program. The verification of this milestone is based on recent figures attained from the California Department of Motor Vehicles. AVRS provides innovative solutions to all aspects of the California electronic registration services markets including; new and used car franchises and dealerships, credit unions,...

2014-06-26 23:04:58

IVR Services are initial offering Atlanta, Ga (PRWEB) June 26, 2014 NexxPhase, a company that provides cloud-based services designed to break down silos and enhance the customer engagement with a single view, recently partnered with Contact Solutions to bring business intelligence and customer self-service together. Contact Solutions, a leading provider of cloud-based customer care solutions improved by business intelligence are experts at guiding governments and commercial enterprises...

2014-06-12 23:13:56

The first week in October is Customer Service Week – CSWeek.com celebrates the contributions of customer service professionals worldwide. Boonton, NJ (PRWEB) June 12, 2014 The Customer Service Group announced today that Customer Service Week 2014 will be celebrated October 6 through October 9. Since 1991, the Customer Service Group has sponsored Customer Service Week to raise awareness of the importance of customer service and to honor service professionals worldwide. “Customer...


Word of the Day
humgruffin
  • A terrible or repulsive person.
Regarding the etymology of 'humgruffin,' the OED says (rather unhelpfully) that it's a 'made-up word.' We might guess that 'hum' comes from 'humbug' or possibly 'hum' meaning 'a disagreeable smell,' while 'gruffin' could be a combination of 'gruff' and 'griffin.'