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Last updated on April 18, 2014 at 10:16 EDT

Latest Customer service Stories

2014-03-20 08:26:37

LONDON, March 20, 2014 /PRNewswire/ -- In three recent interviews with the COO of LV=, COO of HouseTrip and UK Director of Training, Education and Customer Services for McDonald's, the Executive Customer Contact Exchange delved into the pressing issues faced by the customer service industry in 2014. These interviews have been combined with research from the Customer Management Exchange Network editorial team in the recent report, Achieving Excellence in Customer...

2014-03-19 23:25:50

For Third Consecutive, Year QLess Receives Stevie Awards Recognition for Reducing Wait Times for Organizations Including DMVs, Healthcare Providers, Colleges, and Retail Stores Pasadena, Calif. (PRWEB) March 19, 2014 QLess, the worldwide leader in wait and line management solutions, today announced that it received a bronze Stevie® Award for Front-Line Customer Service Team of the Year at the 2014 Stevie Awards for Sales & Customer ServiceSM. The QLess team was recognized for...

2014-03-18 08:32:59

Receives Omega's prestigious NorthFace ScoreBoard Award(SM) for exceeding customer expectations SUNNYVALE, Calif., March 18, 2014 /PRNewswire/ -- Accuray Incorporated (Nasdaq: ARAY), announced today it has received the NorthFace ScoreBoard Award(SM) from Omega Management Group Corp. in recognition of achieving excellence in customer service and support in 2013. This is the third year in a row Accuray has received this award. Since 2000, the award has been presented annually to...

2014-03-17 12:25:15

Sitel has proven its ability to 'connect all of the dots' through smart omni-channel strategies MOUNTAIN VIEW, Calif., March 17, 2014 /PRNewswire/ -- Based on its recent analysis of the North America customer care outsourcing market, Frost & Sullivan recognizes Sitel with the 2014 Customer Value Leadership Award in Omni-Channel Customer Engagement for Contact Center Outsourcing Customer care outsourcing firms in North America face a set of key challenges in order to deliver customer...

2014-03-14 12:31:36

Global Outsourcing Provider Awarded for Leadership in Next-Generation of Customer Care NASHVILLE, Tenn., March 14, 2014 /PRNewswire/ -- Sitel, a leading global customer care provider, today announced that it has been honored with the 2014 Customer Value Leadership Award in Omni-Channel Customer Engagement for Contact Center Outsourcing from Frost & Sullivan. The award is presented to the company that has demonstrated leadership and excellence in implementing strategies that proactively...

2014-03-12 12:24:03

LONDON, March 12, 2014 /PRNewswire/ -- Reportbuyer.com just published a new market research report:Technology and Human Capital: Future Directions for Customer Service All customers are not equal. Some customers are more profitable than others. Therefore, companies need to spend more to serve and retain the profitable customers. In essence, companies should understand the profitability of different segments of its customer base. And yet few companies actually measure the...

2014-03-06 16:23:12

CHARLOTTE, N.C., March 6, 2014 /PRNewswire/ -- Piedmont Natural Gas (NYSE: PNY) today announced that Ranelle Q. Warfield, Vice President of Customer Service, will be retiring from the Company on October 31, 2014 after 33 years of service with Piedmont. Ms. Warfield, who began her career at Piedmont Natural Gas in 1981 in the Company's sales organization, rose to the position of Vice President of Sales and Marketing in August 2004 before being named to her current position in Customer...

2014-03-05 12:31:22

Many contact center professionals from over 50 companies like Lockheed Martin, Walgreens, Heineken and Wounded Warrior Project come together for in-depth, multi-day training and top-notch networking ORLANDO, Fla., March 5, 2014 /PRNewswire/ -- Contact center professionals seeking a way to improve their skill sets in a number of key areas - and see considerable value in ICMI professional training - have joined together for the ICMI Training Symposium, taking place this week in...

2014-03-04 23:30:55

In the first year it entered, Buildium property management software won two 2014 Stevie Awards for Customer Service. Boston, MA (PRWEB) March 04, 2014 In the first year it entered, Buildium property management software won two 2014 Stevie Awards for Customer Service. The company won a Silver Stevie for Customer Service Department of the Year – Computer Software – At Organizations With Up to 100 Employees. It also won a Bronze Stevie for Best Use of Technology in Customer Service –...

2014-03-03 12:20:32

B2B customer service experts will provide information to help AGCO enhance its customer service CHARLOTTE, N.C., March 3, 2014 /PRNewswire/ -- AGCO Corp. has hired The Daniel Group to help the company measure, manage and enhance its customer service. The Daniel Group, B2B customer service experts headquartered in Charlotte, will conduct phone surveys with customers from AGCO's 720 dealerships across North America. The research will focus on the customers' experience with new...