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Latest Customer service Stories

2014-06-12 08:24:59

NEW YORK, June 12, 2014 /PRNewswire/ -- The overwhelming majority of business-to-business (B2B) organizations are spending more on initiatives to improve their customers' experience but many are not getting the most return on those investments, according to new research from Accenture (NYSE: ACN). In fact, the study, based on a survey of 1,458 sales, service and customer executives of B2B companies in 13 countries, suggests most (76 percent) may be wasting up to half of their investment on...

2014-06-12 04:21:46

LONDON, June 12, 2014 /PRNewswire/ -- BUSINESSES in the UK need to rapidly up their customer service levels or risk losing a vast proportion of their customers, a new study from Expert Market [http://www.expertmarket.co.uk ] has revealed. While good relations with customers have always been important for companies, the new findings show just how short Brits' loyalties are if they feel they are not being treated right. - Three quarters (72.4%) of UK...

2014-06-03 08:40:50

PHILADELPHIA, Pa., June 3, 2014 /PRNewswire-iReach/ -- LiveHelpNow, a leading provider of customer service software (SaaS), released the list of the LiveHelpNow Challenge winners for the month of May. The LiveHelpNow challenge is a monthly ranking that lists the top companies providing exceptional customer service. Companies are ranked with a score based on key performance indicators including customer survey results, operator effectiveness and proactive service levels. Photo -...

2014-06-02 23:06:41

Do My Own Pest Control’s CEOs recognize how far they’ve grown, acknowledging that the satisfied customer has always been the root of their success. To thank their supporters, Do My Own Pest Control will be running a month long, daily discount promotion to celebrate ten years of making customers happy. Norcross, Georgia (PRWEB) June 02, 2014 CEOs and brothers Michael and Phillip Gossling have always had a knack for business since they were kids, so teaming up to form Do My Own Pest...

2014-05-22 23:16:09

Steve Prodger brings more than 14 years of sales leadership to SmartAction. El Segundo, CA (PRWEB) May 22, 2014 SmartAction, a provider of Artificial Intelligence voice self-service, announced today that Steve Prodger has joined the company to lead its growing sales team. With more than 14 years of sales management experience in enterprise SaaS technology, Steve has a strong track record of developing and managing world-class, enterprise sales and business development organizations in...

2014-05-21 23:06:00

Confirmit’s prestigious ACE awards program recognizes Deltek for outstanding achievement in customer excellence to increase customer satisfaction and improve business results. Herndon, VA (PRWEB) May 21, 2014 Deltek, the leading global provider of enterprise software and information solutions for government contractors and professional services firms, announced today that it has been awarded a 2014 Confirmit Achievement in Customer Excellence (ACE) Award. The accolade demonstrates...

2014-05-13 16:28:08

Go to booth #1330 for a 'best practices' consultation and enter our drawing to win an onsite program consultation PARSIPPANY, N.J., May 13, 2014 /PRNewswire/ -- As healthcare continues its transition and millions of consumers navigate the marketplace without brand loyalty, it is clear that providers who offer the best customer experience will gain a competitive edge. Learn how Solix, Inc., a leading provider of eligibility, enrollment and multi-channel customer care services, can...

2014-05-13 04:23:52

LIVERPOOL, May 13, 2014 /PRNewswire/ -- A new generation of website design has launched in the UK. Called Dragon King Website Design, the company offers low cost, high quality websites, along with an unrivalled level of customer care and award winning services. The new company will merge http://www.coltecit.com, http://www.area51web.co.uk , http://www.webit.info, http://www.webitseo.co.uk and http://www.trulymadlydeeply.info. Dragon King Website Design will adhere to...

2014-05-12 23:02:30

Frank Vargas leads Uniweld's Customer Service Department to implement new technologies & create stronger customer relationships. Ft. Lauderdale, FL (PRWEB) May 12, 2014 Uniweld Products is a global leader in the manufacturing of tools for the HVAC/R industry as well as oxy/fuel welding and cutting equipment and accessories. Frank Vargas, Uniweld’s Customer Service Manager, has a long standing commitment to global customers and vast experience in the areas of Customer Service,...

2014-05-12 12:36:06

ACCENT Chose SmartAction to Support its Focus on Customer Engagement JEFFERSONVILLE, Ind., May 12, 2014 /PRNewswire/ -- ACCENT Marketing Services, a member of the MDC Partners Network and provider of multi-channel customer engagement solutions today announced that the SmartAction technology will be incorporated into ACCENT's customer engagement centers to support the company's focus on continual innovation around the engagement and satisfaction of its clients' end user customers....


Word of the Day
cruet
  • A vial or small glass bottle, especially one for holding vinegar, oil, etc.; a caster for liquids.
This word is Middle English in origin, and ultimately comes from the Old French, diminutive of 'crue,' flask.
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