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Latest Customer service Stories

2014-04-17 12:24:37

AKRON, Ohio, April 17, 2014 /PRNewswire/ -- FirstEnergy Corp. (NYSE: FE) was honored recently by the Edison Electric Institute (EEI) for delivering outstanding customer service to the company's major commercial customers. The award was presented during EEI's spring National Key Accounts Workshop, held in Lake Buena Vista, Florida. Votes were cast by customers from a wide variety of businesses, including national brands such as Best Buy, HealthSouth, Staples, Marriott Hotels, The...

2014-04-16 08:23:43

Company expands leadership team to include 30-year veteran of customer care SAN DIEGO, April 16, 2014 /PRNewswire/ -- OneRoof Energy, Inc., a complete solar services provider and subsidiary of OneRoof Energy Group, Inc. (TSXV:ON), today announced Valerie Iwinski has joined the company as Senior Vice President of Operations. Valerie will be charged with overseeing company operations, product development, logistics, customer service, and information technology (IT) systems. Her key...

2014-04-15 12:34:56

ROCKVILLE, Md., April 15, 2014 /PRNewswire/ -- Dataprise, Inc., a leading information technology managed services provider, announced today that it has entered into a strategic partnership with Rockville, Maryland based X3O. As result of joining Dataprise, X3O's customers will receive elevated value from Dataprise's experience serving 2,500 customers for almost 20 years. Backed with deep technical expertise, Dataprise's 200+ employees help to solve the businesses challenges for small...

2014-04-14 08:40:40

Sander's Deep Customer Care Experience Will Help Agero Enhance Its Industry Leading Driver-Centric Services MEDFORD, Mass., April 14, 2014 /PRNewswire/ -- Agero, Inc., a leading provider of vehicle and driver safety, security and information services, today announced the appointment of Bryan Sander as senior vice president of operations. With over 20 years of experience in customer care, operations excellence and leadership development, Sander will lead the company's service delivery...

2014-04-02 23:33:03

TrialCard Dedicates the Customer Experience Center, home of its contact center services. Cary, NC (PRWEB) April 02, 2014 TrialCard dedicated its Customer Experience Center at a ceremony last night in Cary, NC. The Customer Experience Center is a rapidly growing headquarters for TrialCard’s contact center services. Customers have turned to TrialCard to help their brands increase their share of voice, respond to drug safety inquiries, provide customer service, and fulfill their back...

2014-03-27 23:32:37

First Wave Aerospace Has Never Had A Major ISO Audit Finding In Its 22 Year Hitory Tulsa, OK (PRWEB) March 27, 2014 Commercial aircraft parts distributor, First Wave Aerospace successfully completed an ISO 9001:2008 re-registration Audit last week. This certification renewal will continue to ensure that aircraft parts and services from First Wave Aerospace comply with international quality standards. Since October 2005, First Wave Aerospace has maintained an ISO 9001 certification. The...

2014-03-26 08:24:55

LONDON, March 26, 2014 /PRNewswire/ -- http://www.customerexperiencegambling.com/news The UK's first meeting dedicated to customer experience in gambling has been announced for 20-22 May in London With the UK and European gambling sector growing dramatically, and competition, new entrants and increasing innovation on the rise, the battle to acquire and retain is heating up. Key to meeting these business goals is delivering...

2014-03-25 08:37:50

NewVoiceMedia Adds Two North American Cloud Nodes Expanding its Footprint From Coast to Coast LONDON and SAN FRANCISCO, March 25, 2014 /PRNewswire/ -- NewVoiceMedia [http://www.newvoicemedia.com ], a leading global provider of cloud contact center [http://www.newvoicemedia.com ] solutions, announces two new cloud nodes in North America, further strengthening its presence from coast to coast and extending its capacity to serve tens of thousands of agents....

2014-03-20 23:33:50

In lieu of gifts to its customers, Converged Technology Professionals, Inc. makes a donation to Make-A-Wish Illinois on their customers’ behalf. Chicago, IL (PRWEB) March 20, 2014 Converged Technology Professionals, Inc. made a donation in lieu of gifts to its customers this year to Make-A-Wish Illinois. Make-A-Wish grants the wishes of children diagnosed with life-threatening medical conditions. The donation this year helped a twelve-year old boy named Ben. Ben was recently diagnosed...

2014-03-20 08:26:37

LONDON, March 20, 2014 /PRNewswire/ -- In three recent interviews with the COO of LV=, COO of HouseTrip and UK Director of Training, Education and Customer Services for McDonald's, the Executive Customer Contact Exchange delved into the pressing issues faced by the customer service industry in 2014. These interviews have been combined with research from the Customer Management Exchange Network editorial team in the recent report, Achieving Excellence in Customer...


Word of the Day
pungle
  • To take pains; labor assiduously with little progress.
This word comes from the Spanish 'pongale,' put it.
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