Quantcast

Latest Customer service Stories

2014-02-24 23:02:09

Premium Hosting Company Scoops a Total of Four Stevie Awards Los Angeles, CA (PRWEB) February 24, 2014 (mt) Media Temple, a Los Angeles-based company providing premium web hosting and cloud services, was presented Friday night with a Gold Stevie® Award in the Contact Center Solution – New Version category for its CloudTech Premium Support, as well as three Silver Stevie Awards in the Contact Center of the Year (Up To 100 Seats) – Technology Industries, the Customer Service...

2014-02-21 23:25:21

2013 year end results show record financial growth and new customer acquisition. Carmel, IN (PRWEB) February 21, 2014 PolicyStat LLC, a leading provider of policy lifecycle management solutions for healthcare organizations, is pleased to announce the highlights of its 2013 fiscal year. During a period of rapid evolution within the healthcare market, PolicyStat achieved significant growth and record results. “We are extremely pleased with our 2013 results. We measure our success by the...

2014-02-21 23:03:15

Daniell will lead Deltek's customer support and training operations, including the company's global customer care and customer success strategy and managing a global support staff of over 300. Herndon, VA (PRWEB) February 21, 2014 Deltek, the leading global provider of enterprise software and information solutions for government contractors and professional services firms, announced that it has appointed Brian Daniell as the new Senior Vice President of its global Customer Care...

2014-02-18 08:27:43

MINNEAPOLIS, Feb. 18, 2014 /PRNewswire/ -- Every business makes mistakes with customer service. "The smart ones know how to turn a customer with a problem into a customer for life," according to John Tschohl, author of "Loyal for Life." "Customer retention is all about creating loyalty and a fan base. Customers will come back more often. Their loyalty is greater when they have experienced service recovery," said Tschohl, president of Service Quality Institute. "Less than 2 percent of...

2014-02-13 23:01:39

Aaron Fulkerson, CEO and founder of MindTouch, has put together three fundamental building blocks for setting customer service goals that get people talking, providing a positive customer success experience San Diego (PRWEB) February 13, 2014 “Do what you do so well that they will want to see it again and bring their friends.” Walt Disney’s adage is true in all things customer service related: the customer must experience service worthy of not only their repeat business, but of a...

2014-02-13 08:35:14

Enhanced capabilities drive efficiencies and improved analytics to enhance customer service levels MIDDLETON, Wis., Feb. 13, 2014 /PRNewswire-iReach/ -- TantaComm, a global provider of secure customer interaction recording and performance management solutions for contact centers, today released a new Dispute Resolution module as part of their Evaluate quality management suite. The solution was designed to systematically resolve customer service disputes, improve operational insight...

2014-02-11 23:26:20

CCNG announces the first event of the 2014 Improving the Customer Experience series to be hosted by CCNG member Thompson Creek Window Company / Closet America at their Baltimore MD area contact center operations on February 27th in Lanham, MD. The CCNG events bring together area contact center, customer experience and customer care management from across industries to share perspectives, proven strategies and innovative best practices. Fort Worth, Texas (PRWEB) February 11, 2014 CCNG...

2014-02-11 08:28:07

Average Annual Salary Across Five Different Roles Ranges from $90,000 to $260,000 WABAN, Mass., Feb. 11, 2014 /PRNewswire/ -- Temkin Group released new research, State of the Customer Experience (CX) Profession, 2014. The report examines response from 293 CX professionals in late Q4 2013 about their current jobs and compares their responses to similar studies completed over the previous three years. The research also includes Temkin Group's first-ever compensation study of CX professionals,...

2014-02-07 23:24:29

XACT Telesolutions, a call service center that provides telephone- and web-based customer service solutions, recently completed a contract with a well-respected college university located in the U.S. The contract calls for XACT to help with enrollment advisory tasks. Unity, ME (PRWEB) February 07, 2014 XACT Telesolutions is expanding its horizons and proving to competitors and prospects that its telephone- and web-based customer support solutions are designed for virtually every industry....

2014-02-06 23:04:47

Recent Customer Survey Shows High Satisfaction for Travelers Who Choose to Book with Webjet.com Tampa, FL (PRWEB) February 06, 2014 A recent customer survey showed that an overwhelming percentage of users had an outstanding experience when booking flights, hotels, car rentals, etc. on Webjet.com. With the majority choosing the highest possible rating for customer satisfaction, users applauded Webjet.com’s low fares, easy booking process and outstanding customer service of the 100...


Word of the Day
snash
  • To talk saucily.
  • Insolent, opprobrious language; impertinent abuse.
This word is Scots in origin and probably imitative.