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Last updated on April 20, 2014 at 13:20 EDT

Latest Customer service Stories

2013-12-20 23:00:59

ACS Athletics launched MyACS, a new customer support portal for users of the industry leading ACS InControl® product suite – which includes modules for recruiting, compliance, roster management, equipment and more. Austin, TX (PRWEB) December 20, 2013 ACS Athletics, the leading provider of web and mobile athletic management software for athletics, announced the launch of its new customer support, training and account management portal today. The portal, called MyACS, transforms...

2013-12-19 08:30:17

ATLANTA, Dec. 19, 2013 /PRNewswire/ -- Five Point Partners, LLC, a full-service consulting services firm serving the utility, mining, revenue management and transportation industries, announced that Grant PUD, a nonprofit, community-owned and governed utility offering electric and wholesale broadband services to over 46,000 customers, selected Five Point to implement Oracle Utilities Customer Care and Billing solutions to enhance billing and customer service capabilities. "We are...

2013-12-18 23:29:21

Vubiz excited to beat sales projections with sales up over 20% from 2012. Los Angeles, CA and Toronto, ON (PRWEB) December 18, 2013 Vubiz, the award winning elearning company, had another record breaking year in 2013 with sales up over 20% from last year. "Vubiz sales and new customers have almost doubled since 2009 with a growth in 2013 alone of 20% over 2012," explains President Jim Rapino. Vubiz won two awards in 2013 for their elearning content: Best in Compliance...

2013-12-13 23:25:00

Company will look for ways to improve their service in 2014. Chicago, IL (PRWEB) December 13, 2013 DeathCertificateLookup.com is starting a year-end study of their customer service and products in hopes of improving their satisfaction rating in the new year, the company announced yesterday. “It's been a great year for us, but we always strive to do better,” a DeathCertificateLookup.com spokesman said. “With that in mind, we decided it would be a good idea to step back and look...

2013-12-12 23:27:57

Connect First, an award-winning telecommunications company, has announced the hiring of Rob Schneider as the Vice President of Customer Service. Boulder, Colo. (PRWEB) December 12, 2013 Rob Schneider has been announced as Connect First’s Vice President of Customer Service and brings to Connect First team over twelve years of experience in the telecommunications industry, and over twenty years of experience in client service and account management. Before Connect First, Schneider was a...

2013-12-11 23:02:51

VirtualDoorway announced today the launch of their brand new blog, which will provide businesses with a variety of information on using technology to improve their customer service process. Los Angeles, CA (PRWEB) December 11, 2013 VirtualDoorway, a next-generation text, voice and video chat communication platform, announced today the launch of their new blog, which will focus on educating business professionals on the use of technology in the workplace to improve customer communication...

2013-12-11 08:25:10

MINNEAPOLIS, Dec. 11, 2013 /PRNewswire/ -- Companies can make more money when they empower employees to make decisions that create over happy customers, said John Tschohl, who presents strategic keynote speeches about customer service to companies worldwide. "Employee empowerment is defined as allowing employees to make fast decisions -- on the spot -- in favor of the customer. Empowerment is the single most difficult skill to get employees to utilize. That's a problem for businesses and...

2013-12-10 23:19:59

MindTouch Self-Service Collaborative Platform Enables Fast Product Updates and Timely Customer Response San Diego, CA (PRWEB) December 10, 2013 What do you do when you have customers around the globe who want product answers fast and the latest product updates even faster? Blackboard, a global leader in enterprise technology and innovative solutions that improve the experience of millions of students and learners around the world, put companies to the test. MindTouch earned the best...

2013-12-09 23:26:19

Aim is to help customers with questions or concerns about holiday car shopping. Chicago, IL (PRWEB) December 09, 2013 VehicleHistoryRecord.com is bringing on additional customer service workers for the holiday season, the company said yesterday. “One of the most common gifts parents give teenagers is a used car,” a VehicleHistoryRecord.com spokesman said. “This means that more customers will be using our service than normal. And when you have more customers, that always puts a...

2013-12-06 23:23:22

Goal is to find out how to improve their service in 2014. Los Angeles, CA (PRWEB) December 06, 2013 RecordAccount.com is starting a year-end customer service survey to find out where they have done well in 2013 and where they can improve in the new year, the company said yesterday. “As a company, we always want to keep getting better and better,” a RecordAccount.com spokesman said. “The only way to do so is to get an honest appraisal of where we stand today. So, once a year we...