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Latest Customer service Stories

2014-03-14 12:31:36

Global Outsourcing Provider Awarded for Leadership in Next-Generation of Customer Care NASHVILLE, Tenn., March 14, 2014 /PRNewswire/ -- Sitel, a leading global customer care provider, today announced that it has been honored with the 2014 Customer Value Leadership Award in Omni-Channel Customer Engagement for Contact Center Outsourcing from Frost & Sullivan. The award is presented to the company that has demonstrated leadership and excellence in implementing strategies that proactively...

2014-03-12 12:24:03

LONDON, March 12, 2014 /PRNewswire/ -- Reportbuyer.com just published a new market research report:Technology and Human Capital: Future Directions for Customer Service All customers are not equal. Some customers are more profitable than others. Therefore, companies need to spend more to serve and retain the profitable customers. In essence, companies should understand the profitability of different segments of its customer base. And yet few companies actually measure the...

2014-03-06 16:23:12

CHARLOTTE, N.C., March 6, 2014 /PRNewswire/ -- Piedmont Natural Gas (NYSE: PNY) today announced that Ranelle Q. Warfield, Vice President of Customer Service, will be retiring from the Company on October 31, 2014 after 33 years of service with Piedmont. Ms. Warfield, who began her career at Piedmont Natural Gas in 1981 in the Company's sales organization, rose to the position of Vice President of Sales and Marketing in August 2004 before being named to her current position in Customer...

2014-03-05 12:31:22

Many contact center professionals from over 50 companies like Lockheed Martin, Walgreens, Heineken and Wounded Warrior Project come together for in-depth, multi-day training and top-notch networking ORLANDO, Fla., March 5, 2014 /PRNewswire/ -- Contact center professionals seeking a way to improve their skill sets in a number of key areas - and see considerable value in ICMI professional training - have joined together for the ICMI Training Symposium, taking place this week in...

2014-03-04 23:30:55

In the first year it entered, Buildium property management software won two 2014 Stevie Awards for Customer Service. Boston, MA (PRWEB) March 04, 2014 In the first year it entered, Buildium property management software won two 2014 Stevie Awards for Customer Service. The company won a Silver Stevie for Customer Service Department of the Year – Computer Software – At Organizations With Up to 100 Employees. It also won a Bronze Stevie for Best Use of Technology in Customer Service –...

2014-03-03 12:20:32

B2B customer service experts will provide information to help AGCO enhance its customer service CHARLOTTE, N.C., March 3, 2014 /PRNewswire/ -- AGCO Corp. has hired The Daniel Group to help the company measure, manage and enhance its customer service. The Daniel Group, B2B customer service experts headquartered in Charlotte, will conduct phone surveys with customers from AGCO's 720 dealerships across North America. The research will focus on the customers' experience with new...

2014-02-28 23:22:50

Within a period of rapid growth, Valor IT has acquired new facilities to now become a leading Managed Services and Contact Center Provider with operations on three continents. Scottsdale, Arizona (PRWEB) February 28, 2014 True to the definition of the word ‘valor’, Simer Mayo leads a bold, tenacious, and value-generating team at Valor IT that is focused on serving customers, resulting in rapid growth. Customer success is not just an important thing, it’s the only thing to the Valor...

2014-02-25 23:04:16

Bird-X, Inc. has earned the exclusive Better Business Bureau (BBB) Complaint Free Award for 2013, which recognizes excellent customer satisfaction and dedication to ethical business practices. Chicago, IL (PRWEB) February 25, 2014 Bird-X, Inc. has received the BBB’s Complaint Free Award for 2013. An award that Bird-X has received on multiple occasions and is proud to repeat, this award is given exclusively to BBB Accredited Businesses which did not receive any customer complaints for...

2014-02-24 23:20:46

Michael LaPlena is Newest Addition to the Billhighway Client Care Team Troy, MI (PRWEB) February 24, 2014 Billhighway, provider of cloud-based automation software for nonprofits, today announces the addition of Michael LaPlena to its award-winning Client Care team. In his role as Client Care Associate, LaPlena is responsible for supporting end-users and improving the overall customer experience. He will lead product training sessions, collaborate with internal departments to resolve...

2014-02-24 23:02:09

Premium Hosting Company Scoops a Total of Four Stevie Awards Los Angeles, CA (PRWEB) February 24, 2014 (mt) Media Temple, a Los Angeles-based company providing premium web hosting and cloud services, was presented Friday night with a Gold Stevie® Award in the Contact Center Solution – New Version category for its CloudTech Premium Support, as well as three Silver Stevie Awards in the Contact Center of the Year (Up To 100 Seats) – Technology Industries, the Customer Service...


Word of the Day
cacodemon
  • An evil spirit; a devil.
  • A nightmare.
  • In astrology, the twelfth house of a scheme or figure of the heavens: so called from its signifying dreadful things, such as secret enemies, great losses, imprisonment, etc.
'Cacodemon' comes from a Greek term meaning 'evil genius.'
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