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Latest Customer service Stories

2014-02-11 08:28:07

Average Annual Salary Across Five Different Roles Ranges from $90,000 to $260,000 WABAN, Mass., Feb. 11, 2014 /PRNewswire/ -- Temkin Group released new research, State of the Customer Experience (CX) Profession, 2014. The report examines response from 293 CX professionals in late Q4 2013 about their current jobs and compares their responses to similar studies completed over the previous three years. The research also includes Temkin Group's first-ever compensation study of CX professionals,...

2014-02-07 23:24:29

XACT Telesolutions, a call service center that provides telephone- and web-based customer service solutions, recently completed a contract with a well-respected college university located in the U.S. The contract calls for XACT to help with enrollment advisory tasks. Unity, ME (PRWEB) February 07, 2014 XACT Telesolutions is expanding its horizons and proving to competitors and prospects that its telephone- and web-based customer support solutions are designed for virtually every industry....

2014-02-06 23:04:47

Recent Customer Survey Shows High Satisfaction for Travelers Who Choose to Book with Webjet.com Tampa, FL (PRWEB) February 06, 2014 A recent customer survey showed that an overwhelming percentage of users had an outstanding experience when booking flights, hotels, car rentals, etc. on Webjet.com. With the majority choosing the highest possible rating for customer satisfaction, users applauded Webjet.com’s low fares, easy booking process and outstanding customer service of the 100...

2014-01-28 23:27:47

Bryan Rigney promoted to newly created role to drive revenue and tap passion for customer success Lake Forest, CA (PRWEB) January 28, 2014 MarginPoint, a leading provider of cloud-based indirect material management solutions for the industrial market, today announced the promotion of Bryan Rigney to the newly created role of Chief Customer Officer (CCO). The creation of this role solidifies MarginPoint’s relentless focus on the long-term success of its global customers. In his role as...

2014-01-23 23:21:40

Industry Leading Financial Service Firm Utilizes Eureka Solution to Improve Customer Service Fort Myers, FL (PRWEB) January 23, 2014 CallMiner, the leader in speech analytics and compliance solutions for contact centers, and Resurgent Capital Services, a leading manager and servicer of consumer debt portfolios, today announced that Resurgent has implemented the CallMiner Eureka speech analytics solution to ensure continued oversight, compliance and customer satisfaction. Using the...

2014-01-21 12:22:23

Crews and Equipment Ready to Serve UNIONDALE, N.Y., Jan. 21, 2014 /PRNewswire/ -- PSEG Long Island is preparing for another arctic blast that is expected to bring freezing temperatures, gusting wind and accumulating snow to Long Island and the Rockaways later today. (Logo: http://photos.prnewswire.com/prnh/20140121/NY49759LOGO) In anticipation of the storm, PSEG Long Island is taking the following steps to ensure that the utility is ready to respond to any resulting power outages: --...

2014-01-16 04:21:18

OXFORD, England, January 16, 2014 /PRNewswire/ -- 2013 saw OmPrompt add to the growing list of blue chip companies that are turning to customer automation management to bridge gaps in their order-to-cash processes. (Photo: http://photos.prnewswire.com/prnh/20140115/663571 ) OmPrompt witnessed a 38% rise in the volume of messages processed as the likes of DB Schenker, Dannon US, Miller Brands, Danone UK, and The Kellogg Company - some of the big names in...

2014-01-10 23:20:59

Will train staff in the most efficient ways to deal with legitimate issues. Houston, TX (PRWEB) January 10, 2014 DeathCertificateLookup.com is launching a large-scale plan to better address legitimate questions and concerns from customers and potential customers, the company announced yesterday. “We take every legitimate concern seriously,” a DeathCertificateLookup.com spokesman said, “and we want people to know that. This is why we have created a special customer service team to...

2014-01-10 23:20:46

Information from customer reviews to be used to improve customer satisfaction. Los Angeles, CA (PRWEB) January 10, 2014 DrivingHistory.com is starting a program where customers will be encouraged to review their experiences with their reports and services, the company announced yesterday. “We want to get a sense of how we are doing and where we can improve,” a DrivingHistory.com spokesman said. “We believe that by getting customers to provide us with an honest review, we can find...

2014-01-08 12:31:46

New Ricoh-commissioned study by independent consulting firm reveals pervasive gap between customers' expectations and the experience employees can actually deliver MALVERN, Pa., Jan. 8, 2014 /PRNewswire/ -- Much has been said about the decline of customer service, but it's especially unfortunate when customer-facing employees desperately want to please - yet can't. This appears to be the case for nearly 9 in 10 (89 percent) of customer-facing employees - e.g., bank clerks, call...


Word of the Day
call-note
  • The call or cry of a bird or other animal to its mate or its young.
'Call-note' is newer than 'bird-call,' which originally referred to 'an instrument for imitating the note of birds' but now also refers to 'the song or cry of a bird.'
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