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Latest Customer service Stories

2014-02-18 08:27:43

MINNEAPOLIS, Feb. 18, 2014 /PRNewswire/ -- Every business makes mistakes with customer service. "The smart ones know how to turn a customer with a problem into a customer for life," according to John Tschohl, author of "Loyal for Life." "Customer retention is all about creating loyalty and a fan base. Customers will come back more often. Their loyalty is greater when they have experienced service recovery," said Tschohl, president of Service Quality Institute. "Less than 2 percent of...

2014-02-13 23:01:39

Aaron Fulkerson, CEO and founder of MindTouch, has put together three fundamental building blocks for setting customer service goals that get people talking, providing a positive customer success experience San Diego (PRWEB) February 13, 2014 “Do what you do so well that they will want to see it again and bring their friends.” Walt Disney’s adage is true in all things customer service related: the customer must experience service worthy of not only their repeat business, but of a...

2014-02-13 08:35:14

Enhanced capabilities drive efficiencies and improved analytics to enhance customer service levels MIDDLETON, Wis., Feb. 13, 2014 /PRNewswire-iReach/ -- TantaComm, a global provider of secure customer interaction recording and performance management solutions for contact centers, today released a new Dispute Resolution module as part of their Evaluate quality management suite. The solution was designed to systematically resolve customer service disputes, improve operational insight...

2014-02-11 23:26:20

CCNG announces the first event of the 2014 Improving the Customer Experience series to be hosted by CCNG member Thompson Creek Window Company / Closet America at their Baltimore MD area contact center operations on February 27th in Lanham, MD. The CCNG events bring together area contact center, customer experience and customer care management from across industries to share perspectives, proven strategies and innovative best practices. Fort Worth, Texas (PRWEB) February 11, 2014 CCNG...

2014-02-11 08:28:07

Average Annual Salary Across Five Different Roles Ranges from $90,000 to $260,000 WABAN, Mass., Feb. 11, 2014 /PRNewswire/ -- Temkin Group released new research, State of the Customer Experience (CX) Profession, 2014. The report examines response from 293 CX professionals in late Q4 2013 about their current jobs and compares their responses to similar studies completed over the previous three years. The research also includes Temkin Group's first-ever compensation study of CX professionals,...

2014-02-07 23:24:29

XACT Telesolutions, a call service center that provides telephone- and web-based customer service solutions, recently completed a contract with a well-respected college university located in the U.S. The contract calls for XACT to help with enrollment advisory tasks. Unity, ME (PRWEB) February 07, 2014 XACT Telesolutions is expanding its horizons and proving to competitors and prospects that its telephone- and web-based customer support solutions are designed for virtually every industry....

2014-02-06 23:04:47

Recent Customer Survey Shows High Satisfaction for Travelers Who Choose to Book with Webjet.com Tampa, FL (PRWEB) February 06, 2014 A recent customer survey showed that an overwhelming percentage of users had an outstanding experience when booking flights, hotels, car rentals, etc. on Webjet.com. With the majority choosing the highest possible rating for customer satisfaction, users applauded Webjet.com’s low fares, easy booking process and outstanding customer service of the 100...

2014-01-28 23:27:47

Bryan Rigney promoted to newly created role to drive revenue and tap passion for customer success Lake Forest, CA (PRWEB) January 28, 2014 MarginPoint, a leading provider of cloud-based indirect material management solutions for the industrial market, today announced the promotion of Bryan Rigney to the newly created role of Chief Customer Officer (CCO). The creation of this role solidifies MarginPoint’s relentless focus on the long-term success of its global customers. In his role as...

2014-01-23 23:21:40

Industry Leading Financial Service Firm Utilizes Eureka Solution to Improve Customer Service Fort Myers, FL (PRWEB) January 23, 2014 CallMiner, the leader in speech analytics and compliance solutions for contact centers, and Resurgent Capital Services, a leading manager and servicer of consumer debt portfolios, today announced that Resurgent has implemented the CallMiner Eureka speech analytics solution to ensure continued oversight, compliance and customer satisfaction. Using the...

2014-01-21 12:22:23

Crews and Equipment Ready to Serve UNIONDALE, N.Y., Jan. 21, 2014 /PRNewswire/ -- PSEG Long Island is preparing for another arctic blast that is expected to bring freezing temperatures, gusting wind and accumulating snow to Long Island and the Rockaways later today. (Logo: http://photos.prnewswire.com/prnh/20140121/NY49759LOGO) In anticipation of the storm, PSEG Long Island is taking the following steps to ensure that the utility is ready to respond to any resulting power outages: --...


Word of the Day
omphalos
  • The navel or umbilicus.
  • In Greek archaeology: A central boss, as on a shield, a bowl, etc.
  • A sacred stone in the temple of Apollo at Delphi, believed by the Greeks to mark the 'navel' or exact center-point of the earth.
'Omphalos' comes from the ancient Greek.
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