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Latest Customer service Stories

2014-01-16 04:21:18

OXFORD, England, January 16, 2014 /PRNewswire/ -- 2013 saw OmPrompt add to the growing list of blue chip companies that are turning to customer automation management to bridge gaps in their order-to-cash processes. (Photo: http://photos.prnewswire.com/prnh/20140115/663571 ) OmPrompt witnessed a 38% rise in the volume of messages processed as the likes of DB Schenker, Dannon US, Miller Brands, Danone UK, and The Kellogg Company - some of the big names in...

2014-01-10 23:20:59

Will train staff in the most efficient ways to deal with legitimate issues. Houston, TX (PRWEB) January 10, 2014 DeathCertificateLookup.com is launching a large-scale plan to better address legitimate questions and concerns from customers and potential customers, the company announced yesterday. “We take every legitimate concern seriously,” a DeathCertificateLookup.com spokesman said, “and we want people to know that. This is why we have created a special customer service team to...

2014-01-10 23:20:46

Information from customer reviews to be used to improve customer satisfaction. Los Angeles, CA (PRWEB) January 10, 2014 DrivingHistory.com is starting a program where customers will be encouraged to review their experiences with their reports and services, the company announced yesterday. “We want to get a sense of how we are doing and where we can improve,” a DrivingHistory.com spokesman said. “We believe that by getting customers to provide us with an honest review, we can find...

2014-01-08 12:31:46

New Ricoh-commissioned study by independent consulting firm reveals pervasive gap between customers' expectations and the experience employees can actually deliver MALVERN, Pa., Jan. 8, 2014 /PRNewswire/ -- Much has been said about the decline of customer service, but it's especially unfortunate when customer-facing employees desperately want to please - yet can't. This appears to be the case for nearly 9 in 10 (89 percent) of customer-facing employees - e.g., bank clerks, call...

2014-01-04 23:23:47

Hopes Review Will Lead to Better Customer Service in 2014 Houston, TX (PRWEB) January 03, 2014 MugshotsLookup.com is starting an internal review of their customer service polices to see if there is room for improvement in the new year, the company said yesterday. “We believe that we have high customer service standards,” a MugshotsLookup.com spokesman said. “But we can't know how high those standards are and where we can look for improvement until we do an overall review. That...

2014-01-04 23:02:03

New effort designed to better deal with each and every customer complaint. Denver, CO (PRWEB) January 04, 2014 WarrantChecks.org is launching a major initiative to better resolve each and every customer complaint, the company announced yesterday. “Dealing with situations that lead to a customer complaint has become our top priority,” a WarrantChecks.org spokesman said. “We are actively diverting money from marketing and IT efforts to make sure that we resolve each and every...

2013-12-31 23:25:42

Newest phase is most recent part of their ongoing launch effort. San Diego, CA (PRWEB) December 31, 2013 FuneralRecord.com has just completed the launch of their customer complaint response team, the company announced yesterday. “The first two phases of our launch are done,” a FuneralRecord.com spokesman said. “We have our website up and running. Our social media channels are in place. Now is the time for us to have a team available to deal with any questions or concerns our...

2013-12-31 23:25:41

Plans to put together new customer service guidelines to respond to a complaint faster. Houston, TX (PRWEB) December 31, 2013 DrivingHistory.com is launching a new customer service initiative in order to solve each and every customer complaint as quickly and fairly as possible, the company announced yesterday. “What we are looking at doing is seeing how much we can improve our customer complaint division in the new year,” a DrivingHistory.com spokesman said. “We think the end of...

2013-12-31 23:25:37

New Measures the Result of a Year-End Company Review Houston, TX (PRWEB) December 31, 2013 DeathCertificateLookup.com is launching several major new initiatives in 2014 in order to improve the way they serve their customers, the company announced yesterday. “We spent the last month doing a year-end review of our company,” a DeathCertificateLookup.com spokesman said. “We managed to identify multiple ways that we can improve how we serve our customers. Now, we are going to put those...

2013-12-31 23:25:35

Plans to Resolve Each and Every Customer Complaint Faster Than Before Chicago, IL (PRWEB) December 31, 2013 CarHistory.us.org has started a major new customer service training initiative to better handle a complaint when it comes in from a customer, the company announced yesterday. “We think that we have a great complaint resolution team working here,” a CarHistory.us.org spokesman said. “But we can always improve. New training methods are being created all the time, and we want to...


Word of the Day
humgruffin
  • A terrible or repulsive person.
Regarding the etymology of 'humgruffin,' the OED says (rather unhelpfully) that it's a 'made-up word.' We might guess that 'hum' comes from 'humbug' or possibly 'hum' meaning 'a disagreeable smell,' while 'gruffin' could be a combination of 'gruff' and 'griffin.'