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Last updated on April 23, 2014 at 10:50 EDT

Latest Dialer Stories

2014-01-29 23:28:10

Synergixx, a New Jersey-based direct response company, switches to Connect First Cloud Routing to improve their inbound call center. (PRWEB) January 29, 2014 Synergixx, an inbound call center, has made the switch to the Connect First Cloud Routing platform. The switch comes after Synergixx was struggling with their in-house Automatic Call Distributor (ACD). With over 70 agents handling between 15,000 - 20,000 calls per week, Synergixx needed a solution that was scalable and could be...

2014-01-28 23:22:31

The ConnectLeader® dialing platform taps into the power of cloud technologies to help businesses accelerate their lead generation process. Salem, NH (PRWEB) January 28, 2014 ConnectLeader® has launched the ConnectLeader for Salesforce app, empowering businesses to connect with customers, partners and employees in entirely new ways. The app, now available on the Salesforce1 AppExchange, the world’s leading business apps marketplace, helps B2B sales reps connect with 7 to 12...

2014-01-10 23:00:59

The new solutions – which include innovations in mobile and social engagement, and rich customer interaction to create meaningful, real time customer connections and power optimal customer experiences – can help businesses more effectively manage customer experiences in an always-on world. These advancements drive improvements in customer satisfaction, agent productivity, and cost-savings throughout contact center operations. Paris, France (PRWEB) January 10, 2014 The new solutions...

2013-12-12 23:27:57

Connect First, an award-winning telecommunications company, has announced the hiring of Rob Schneider as the Vice President of Customer Service. Boulder, Colo. (PRWEB) December 12, 2013 Rob Schneider has been announced as Connect First’s Vice President of Customer Service and brings to Connect First team over twelve years of experience in the telecommunications industry, and over twenty years of experience in client service and account management. Before Connect First, Schneider was a...

2013-11-13 23:30:03

Geoffrey Mina, the CEO of Connect First, will speak at the Virtual Call Center & Home-Based Agents Summit Nov.14. Denver, Colo. (PRWEB) November 13, 2013 Connect First CEO and Co-Founder Geoffrey Mina will lead a roundtable discussion on Thursday, Nov. 14 beginning at 4:15 p.m. The discussion will focus on the top 2014 contact center initiatives and investment priorities, including an in-depth look into Automatic Call Distribution (ACD), Interactive Voice Response (IVR) and Dialer...

2013-11-05 23:28:59

Connect First, an award-winning telecommunications company, will sponsor the Virtual Call Center & Home-Based Agents Summit Nov. 13- 15. Denver, Colo. (PRWEB) November 05, 2013 Connect First will sponsor the Virtual Call Center & Home-Based Agents Summit, an event that dissects and analyzes the pros, cons and business opportunities of using a whole or partial home-based agent model. The Virtual Call Center & Home-Based Agents Summit will consist of several industry leaders...

2013-10-30 23:28:03

Connect First, an award-winning telecommunications company, recently added an existing client to their Connect First Safe Mode, a platform designed to keep outbound dialing companies in compliance with the recently enacted TCPA regulations. Boulder, Colo. (PRWEB) October 30, 2013 Communication Solutions, a premier provider of call center services, originally partnered with Connect First to use their award-winning Cloud Routing solution in early September. After the new TCPA regulations...

2013-10-29 23:34:47

Indosoft, developers of Q-Suite and global provider of the industry leading Multi-tenant contact center software for Asterisk, enhances its partnership program to prioritize to the needs of Cloud contact center service providers. Fredericton, NB (PRWEB) October 29, 2013 Indosoft partner program which supports the growth of its contact center software through partners, has been re-designed to focus on the needs of Cloud service providers who are in pursuit of offering contact center as a...

2013-10-16 23:30:06

With the new TCPA regulations coming into effect today, Oct. 16, Connect First, an award-winning telecommunications company, is prepared with their Connect First TCPA Compliance Suite, protecting customers from the new outbound dialing regulations. Boulder, Colo. (PRWEB) October 16, 2013 The day has arrived: The new TCPA regulations have become effective. The new rules greatly affect outbound dialing; restricting the use of auto-dialers and requiring express written consent for outbound...

2013-10-03 23:31:28

Connect First, a cloud telecommunications company, launched the Connect First Compliance Suite this morning, an innovative suite that protects customers by helping them operate within the laws of the new TCPA regulations that come into effect Oct. 16. Boulder, Colo. (PRWEB) October 03, 2013 Connect First has announced the launch of the Connect First Compliance Suite in response to the new TCPA legislation concerning outbound dialing. The Connect First Compliance Suite offers a...