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Latest Dialer Stories

2014-03-10 23:03:42

Experts at Voip-Catalog.org reveal their list of the best call center software providers of 2014. (PRWEB) March 10, 2014 For many businesses that handle large call volumes and customer interaction, having the right call center software is essential. Call centers are the essence of customer service and these days there are great features that can add to the productivity of the employees and reflect greatly on the business in the customer’s perspective. Many providers call center software...

2014-02-13 23:03:43

Connect First honored for exceptional innovation with Connect First Safe, a new technology that keeps outbound contact centers compliant with the new Telephone Consumer Protect Act (TCPA) regulations. Boulder, CO (PRWEB) February 13, 2014 Connect First announced today that TMC, a global, integrated media company, has named Connect First Safe as a CUSTOMER 2014 Product of the Year Award winner. Connect First Safe is a new account type for contact centers that gives contact centers the...

2014-02-11 23:25:38

Connect First, an award-winning cloud telecommunications company, has tripled CollegeBound’s dial rate, in addition to providing the education company with a comprehensive set of solutions. Boulder, Colo. (PRWEB) February 11, 2014 CollegeBound, a leader in online education marketing, has switched to Connect First’s telecommunications technology and experienced dramatic results. With over 3 million visitors utilizing their resources on a monthly basis, CollegeBound turned to Connect...

2014-02-07 23:23:26

Connect First, an award-winning cloud telecommunications company, has partnered with ICSA, the International Customer Service Association. Boulder, Colo. (PRWEB) February 07, 2014 Connect First has announced a partnership with ICSA, the International Customer Service Association. Connect First VP of sales Darren Prine, and Connect First marketing coordinator Shelby Faris, are the newest board members of the ICSA. On the board, Darren and Shelby will be planning speakers and venues for the...

2014-01-29 23:28:10

Synergixx, a New Jersey-based direct response company, switches to Connect First Cloud Routing to improve their inbound call center. (PRWEB) January 29, 2014 Synergixx, an inbound call center, has made the switch to the Connect First Cloud Routing platform. The switch comes after Synergixx was struggling with their in-house Automatic Call Distributor (ACD). With over 70 agents handling between 15,000 - 20,000 calls per week, Synergixx needed a solution that was scalable and could be...

2014-01-28 23:22:31

The ConnectLeader® dialing platform taps into the power of cloud technologies to help businesses accelerate their lead generation process. Salem, NH (PRWEB) January 28, 2014 ConnectLeader® has launched the ConnectLeader for Salesforce app, empowering businesses to connect with customers, partners and employees in entirely new ways. The app, now available on the Salesforce1 AppExchange, the world’s leading business apps marketplace, helps B2B sales reps connect with 7 to 12...

2014-01-10 23:00:59

The new solutions – which include innovations in mobile and social engagement, and rich customer interaction to create meaningful, real time customer connections and power optimal customer experiences – can help businesses more effectively manage customer experiences in an always-on world. These advancements drive improvements in customer satisfaction, agent productivity, and cost-savings throughout contact center operations. Paris, France (PRWEB) January 10, 2014 The new solutions...

2013-12-12 23:27:57

Connect First, an award-winning telecommunications company, has announced the hiring of Rob Schneider as the Vice President of Customer Service. Boulder, Colo. (PRWEB) December 12, 2013 Rob Schneider has been announced as Connect First’s Vice President of Customer Service and brings to Connect First team over twelve years of experience in the telecommunications industry, and over twenty years of experience in client service and account management. Before Connect First, Schneider was a...

2013-11-13 23:30:03

Geoffrey Mina, the CEO of Connect First, will speak at the Virtual Call Center & Home-Based Agents Summit Nov.14. Denver, Colo. (PRWEB) November 13, 2013 Connect First CEO and Co-Founder Geoffrey Mina will lead a roundtable discussion on Thursday, Nov. 14 beginning at 4:15 p.m. The discussion will focus on the top 2014 contact center initiatives and investment priorities, including an in-depth look into Automatic Call Distribution (ACD), Interactive Voice Response (IVR) and Dialer...

2013-11-05 23:28:59

Connect First, an award-winning telecommunications company, will sponsor the Virtual Call Center & Home-Based Agents Summit Nov. 13- 15. Denver, Colo. (PRWEB) November 05, 2013 Connect First will sponsor the Virtual Call Center & Home-Based Agents Summit, an event that dissects and analyzes the pros, cons and business opportunities of using a whole or partial home-based agent model. The Virtual Call Center & Home-Based Agents Summit will consist of several industry leaders...


Word of the Day
tessitura
  • The prevailing range of a vocal or instrumental part, within which most of the tones lie.
This word is Italian in origin and comes from the Latin 'textura,' web, structure.