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Latest eDigitalResearch Stories

2011-02-05 00:00:43

The latest eRetail Benchmark results show that exceptional customer service remains a key differential for top performing retail websites, as pure play "Ëœetailer' Figleaves tops the overall league table with outstanding telephone and email customer contact. Despite experiencing the same delivery problems as many retailers in the run up Christmas, Figleaves managed to maintain a high level of customer contact, keeping shoppers updated and boosting overall satisfaction. (PRWeb UK)...

2011-01-29 00:02:17

The latest eCustomerServiceIndex (eCSI) results from eDigitalResearch and IMRG in January 2011 show that consumers are using digital devices on the high street to give store feedback, check stock levels and check that they are getting the best deals. (PRWeb UK) January 27, 2011 The emergence of MEcommerce has seen the consumer taking control and having the power to shop when they want, where they want and how they want. The latest study shows that consumers are using phones and PCs as well...

2011-01-29 00:01:51

Multichannel retailer Marks and Spencer has topped the overall league table in the second ever mCommerce benchmark study, providing consumers with a functional yet stylish mobile site to compliment their online offering. (PRWeb UK) January 28, 2011 The study, undertaken by eDigitalResearch, assessed the shopping process on both optimised and non-optimised sites, looking at first impressions through to product delivery. Results show that general customer satisfaction with the end to end...

2011-01-22 00:00:39

The popularity and uptake of retail brands on social networking sites shows no signs of slowing down with the majority retailers more than doubling their following on various social media platforms over the past six months. (PRWeb UK) January 21, 2011 New research from leading market research specialists, eDigitalResearch shows that Facebook remains the most popular site for retailers to connect with online users, with Topshop now actively engaged with well over 1 million customers via the...

2011-01-07 00:00:48

A dramatic 86% of UK consumers logged onto the internet over Christmas day and Boxing day this year, an increase of over 10% when compared with figures from 2009. (PRWeb UK) January 6, 2011 The recent results from leading digital market research specialists eDigitalResearch also found that 22% of online users accessed the internet via their smart devices, confirming the increased popularity and importance of mobile commerce for retailers in the coming months as consumer behavior continues...

2010-12-15 00:00:45

The latest eTravel Benchmark results show that online satisfaction with travel websites is steadily beginning to improve. However, despite a strong performance online, overall results are still suffering with poor customer service and after sales care. (PRWeb UK) December 14, 2010 The latest eTravel Benchmark results show that online satisfaction with travel websites is steadily beginning to improve. However, despite a strong performance online, overall results are still suffering with...

2010-12-11 00:00:43

To help operational, marketing and research professionals effectively monitor immediate business performance, leading market research specialist eDigitalResearch have announced the development of eDigitalDashboard "“ an interactive, personalised and condensed summary report of Key Performance Indicator's (KPI's) and top line statistics, providing an instant visual "Ëœsnapshot' of real time business results. (PRWeb UK) December 10, 2010 As online activity continues to expand...


Word of the Day
siliqua
  • A Roman unit of weight, 1⁄1728 of a pound.
  • A weight of four grains used in weighing gold and precious stones; a carat.
  • In anatomy, a formation suggesting a husk or pod.
  • The lowest unit in the Roman coinage, the twenty-fourth part of a solidus.
  • A coin of base silver of the Gothic and Lombard kings of Italy.
'Siliqua' comes from a Latin word meaning 'a pod.'
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