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Latest Emotional labor Stories

2011-02-22 21:22:37

Want to keep your boss happy? Smile at your customers. Want to keep yourself happy and productive? Smile like you mean it. A new study led by a Michigan State University business scholar suggests customer-service workers who fake smile throughout the day worsen their mood and withdraw from work, affecting productivity. But workers who smile as a result of cultivating positive thoughts "“ such as a tropical vacation or a child's recital "“ improve their mood and withdraw less....

2010-09-15 17:23:46

Employees with a high level of emotional intelligence are more dedicated and satisfied at work, compared to other employees. This has been shown in a new study from the University of Haifa. "This study has shown that employees with a higher level of emotional intelligence are assets to their organization. I believe it will not be long before emotional intelligence is incorporated in employee screening and training processes and in employee assessment and promotion decisions" stated Dr. Galit...

2009-02-03 16:10:00

One's happiness might seem like a personal subject, but a Kansas State University researcher says employers should be concerned about the well-being of their employees because it could be the underlying factor to success.Thomas Wright, Jon Wefald Leadership Chair in Business Administration and professor of management at K-State, has found that when employees have high levels of psychological well-being and job satisfaction, they perform better and are less likely to leave their job -- making...


Word of the Day
endocarp
  • The hard inner (usually woody) layer of the pericarp of some fruits (as peaches or plums or cherries or olives) that contains the seed.
This word comes from the Greek 'endon,' in, within, plus the Greek 'kardia,' heart.
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