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Latest Emotional labor Stories

2011-02-22 21:22:37

Want to keep your boss happy? Smile at your customers. Want to keep yourself happy and productive? Smile like you mean it. A new study led by a Michigan State University business scholar suggests customer-service workers who fake smile throughout the day worsen their mood and withdraw from work, affecting productivity. But workers who smile as a result of cultivating positive thoughts "“ such as a tropical vacation or a child's recital "“ improve their mood and withdraw less....

2010-09-15 17:23:46

Employees with a high level of emotional intelligence are more dedicated and satisfied at work, compared to other employees. This has been shown in a new study from the University of Haifa. "This study has shown that employees with a higher level of emotional intelligence are assets to their organization. I believe it will not be long before emotional intelligence is incorporated in employee screening and training processes and in employee assessment and promotion decisions" stated Dr. Galit...

2009-02-03 16:10:00

One's happiness might seem like a personal subject, but a Kansas State University researcher says employers should be concerned about the well-being of their employees because it could be the underlying factor to success.Thomas Wright, Jon Wefald Leadership Chair in Business Administration and professor of management at K-State, has found that when employees have high levels of psychological well-being and job satisfaction, they perform better and are less likely to leave their job -- making...


Word of the Day
bibliopole
  • A bookseller; now, especially, a dealer in rare and curious books.
This word comes from a Greek phrase meaning 'book seller.'
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