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Latest enterprise feedback management Stories

2010-03-31 07:00:00

MENLO PARK, Calif., March 31 /PRNewswire/ -- Medallia, the global leader in software-as-a-service Customer Experience Management (CEM) solutions, today announced Panda Express, the Nation's leader in Asian dining experiences, has begun deploying the Medallia Customer Feedback Management system in close to 1,300 Panda Express restaurant locations in the U.S. Panda Express is implementing the Medallia system in order to increase employee engagement with customers, improve overall customer...

2010-03-23 08:00:00

SAN FRANCISCO, March 23 /PRNewswire/ -- MarketTools, Inc. today announced the winners of the 2009 MarketTools CustomerSat Achievement in Customer Excellence (ACE) Awards, which certify, acknowledge and celebrate outstanding achievement in customer satisfaction. The annual program, now in its fifth year, recognizes MarketTools CustomerSat clients demonstrating excellence in the application of customer feedback processes that result in outstanding customer satisfaction and improved business...

2010-03-03 08:00:00

SAN FRANCISCO, March 3 /PRNewswire/ -- MarketTools, Inc., the leading provider of Customer Insight Management solutions, today announced that Western Wats has implemented MarketTools TrueSample to ensure the highest level of quality for its panel offerings. The addition of Western Wats to the growing list of sample suppliers, research companies and survey platforms now using TrueSample highlights the momentum behind the technology in becoming the industry's data quality standard. "Our...

2010-03-03 08:00:00

SAN FRANCISCO, March 3 /PRNewswire/ -- MarketTools, Inc., the leading provider of Customer Insight Management solutions, today announced that The McMillion Companies have implemented MarketTools TrueSample to ensure the highest level of data quality across their survey panels. The addition of The McMillion Companies to the list of sample suppliers, research companies and survey platforms using TrueSample continues to drive momentum for the technology in becoming the industry's data quality...

2010-03-03 08:00:00

SAN FRANCISCO, March 3 /PRNewswire/ -- MarketTools, Inc., the leading provider of Customer Insight Management solutions, today announced that three sample suppliers - McMillion Research, uSamp and Western Wats - have integrated MarketTools TrueSample to ensure the highest level of research sample quality. These new implementations underscore TrueSample's increasing momentum as the industry standard for quality, having now been adopted by multiple survey platforms, research companies and...

2010-02-09 08:00:00

SAN FRANCISCO, Feb. 9 /PRNewswire/ -- MarketTools, Inc., the leading provider of Customer Insight Management solutions, today announced that it has entered 2010 on a record high note. The company announced that 2009 was a record year for cash flow and EBITDA (earnings before interest, taxes, depreciation and amortization), capping its strong year with a 28 percent increase in bookings in Q4 2009 over the prior quarter. In addition, the company announced that a record number of surveys...

2010-02-09 08:00:00

SAN FRANCISCO, Feb. 9 /PRNewswire/ -- MarketTools, Inc., the leading provider of Customer Insight Management solutions, today announced that Lynn Christensen has been named Chief Development Officer, reporting to CEO Scott Arnold. In this role, Christensen is responsible for the software engineering, user experience, performance optimization, quality assurance, and customer support organizations. Christensen has more than 25 years of experience managing world-class software development...

2010-01-12 08:10:00

SAN FRANCISCO, Jan. 12 /PRNewswire/ -- MarketTools, Inc., the leading provider of Customer Insight Management solutions, today launched MarketTools Community Manager, a new Software-as-a-Service (SaaS) product offering that enables the rapid creation and deployment of online customer communities. MarketTools Community Manager allows organizations to engage in real-time conversations with their current or target customers to gain deeper, more comprehensive customer insights. As consumers...

2009-12-08 07:00:00

MENLO PARK, Calif., Dec. 8 /PRNewswire/ -- Medallia, the global leader in software-as-a-service Customer Experience Management (CEM) solutions, today announced its seventh consecutive year of revenue growth. Year-over-year, Medallia grew its revenue by 38% and significantly expanded its customer base -- which includes Fidelity, Gold's Gym, Hilton, Hyatt and Sephora, among others -- and maintained a 99 percent renewal rate in 2009. Medallia's SaaS software solutions and services teams...

2009-11-17 07:55:00

SAN FRANCISCO, Nov. 17 /PRNewswire/ -- MarketTools, Inc., the leading provider of Customer Insight Management solutions, today unveiled Zoomerang Surveys for Salesforce at the Salesforce.com Dreamforce Global Gathering. Zoomerang Surveys for Salesforce is a fully integrated online survey solution for the world's most popular CRM system, Salesforce CRM. Zoomerang Surveys for Salesforce combines the convenience and quality of the popular Zoomerang online survey solution with the power of...


Word of the Day
drawcansir
  • A blustering, bullying fellow; a pot-valiant braggart; a bully.
This word is named for Draw-Can-Sir, a character in George Villiers' 17th century play The Rehearsal.
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