Latest enterprise feedback management Stories
NEW YORK, October 5, 2011 /PRNewswire/ -- Appointment of QuestBack President of US operations part of strategy to focus on US market penetration Today QuestBack, the leading European Enterprise Feedback Management (EFM) provider and top five global vendor, announces plans to strengthen its focus on the US market, with the appointment of Suresh Subbiah as its US president. Suresh Subbiah brings a wealth of market research industry...
OSLO, Norway, October 3, 2011 /PRNewswire/ -- QuestBack, the European industry leader in Enterprise Feedback Management (EFM), has gained recognition of its market position following two key analyst reviews in quick succession over recent weeks. First, leading EFM provider Globalpark [http://www.questback.com ] was positioned as a Niche Player in Gartner's Magic Quadrant for Social CRM, 2011[1]- ahead of its acquisition and integration into QuestBack [http://www.questback.com...
NEW YORK and OSLO, Norway, September 29, 2011 /PRNewswire/ -- Independent research firm, Forrester Research Inc., has recognized Globalpark, a QuestBack company [http://www.questback.com ], as a leader in the enterprise feedback management market. (Logo: http://www.newscom.com/cgi-bin/prnh/20110929/484492 ) In the report released September 27, 2011, "The Forrester Wave(TM): EFM Vendors, Market Insights Platform Providers, Q3 2011", the firm evaluated the...
PALO ALTO, Calif., Sept. 28, 2011 /PRNewswire/ -- Medallia, the global leader in software-as-a service Enterprise Feedback Management (EFM) solutions, today announced it has been named a Leader in Forrester Research Inc.'s The Forrester Wave(TM) : EFM Satisfaction and Loyalty Solutions, Q3 2011. In the report published on September 27, 2011, Forrester evaluated six EFM vendors and positioned Medallia in the "Leader" position based on strength of strategy, current offering, and market...
SAN FRANCISCO, Sept. 27, 2011 /PRNewswire/ -- MarketTools, Inc., the leading provider of software and services for enterprise feedback management (EFM) and market research, was named a leader by Forrester Research Inc. in the September 2011 report: "The Forrester Wave(TM): EFM Satisfaction and Loyalty Solutions, Q3 2011". The report notes that "With its CustomerSat product, MarketTools offers comprehensive solutions for VoC leaders within and across departments. The product excels in...
OSLO, Norway, September 8, 2011 /PRNewswire/ -- Today QuestBack, the European industry leader in Enterprise Feedback Management (EFM), ramps up its Social CRM offering with the launch of QuestBack Social Insight, to help organisations create real business value from their social media initiatives and achieve better understanding of their customers. With more and more businesses embracing social media to reach audiences, Social CRM is vital for managing customer...
SAN FRANCISCO, Sept. 7, 2011 /PRNewswire/ -- As consumers continue to clamor to social media channels, a recent survey conducted by Zoomerang Online Surveys and Polls found that small- and mid-sized businesses (SMBs) are not using these tools to the fullest potential to capture their customers' attention. The survey polled more than 1,100 SMB decision-makers and more than 500 consumers throughout the U.S. on their use of social media. Nearly half of the surveyed SMBs utilize social channels...
SAN FRANCISCO and NEW YORK, Aug. 23, 2011 /PRNewswire/ -- MarketTools, Inc., the leading provider of software and services for market research and enterprise feedback management, and Authentic Response, Inc., a premier panel and data collection company serving the market research industry, today announced that Authentic Response has adopted MarketTools® TrueSample® to strengthen its data quality services for its consumer and business-to-business online research. "Providing reliable...
PALO ALTO, Calif., Aug. 16, 2011 /PRNewswire/ -- Medallia, the global leader in software-as-a-service Customer Experience Management (CEM) solutions, today announced that Sandvik Coromant, the world's leading producer of tools for turning, milling, and drilling, has selected Medallia to power new initiatives in managing its major corporate customer relationships in the US. Sandvik Coromant partners with customers in the automotive, aerospace, die and mold, and general engineering...
PALO ALTO, Calif., Aug. 8, 2011 /PRNewswire/ -- Attensity, the leading provider of text analytics solutions for Customer Experience Management (CEM), today announced the results of a new voice of the customer (VoC) survey titled "Voice of the Customer: Data-Based Analysis of Adoption and Optimization of VoC Initiatives." The survey, conducted by ThinkJar and sponsored by Attensity, offers a comprehensive look at the key factors determining the success of enterprise VoC deployments. (Photo:...
