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Last updated on April 16, 2014 at 21:24 EDT

Latest enterprise feedback management Stories

2011-09-07 15:17:00

SAN FRANCISCO, Sept. 7, 2011 /PRNewswire/ -- As consumers continue to clamor to social media channels, a recent survey conducted by Zoomerang Online Surveys and Polls found that small- and mid-sized businesses (SMBs) are not using these tools to the fullest potential to capture their customers' attention. The survey polled more than 1,100 SMB decision-makers and more than 500 consumers throughout the U.S. on their use of social media. Nearly half of the surveyed SMBs utilize social...

2011-08-23 08:00:00

SAN FRANCISCO and NEW YORK, Aug. 23, 2011 /PRNewswire/ -- MarketTools, Inc., the leading provider of software and services for market research and enterprise feedback management, and Authentic Response, Inc., a premier panel and data collection company serving the market research industry, today announced that Authentic Response has adopted MarketTools® TrueSample® to strengthen its data quality services for its consumer and business-to-business online...

2011-08-16 07:00:00

PALO ALTO, Calif., Aug. 16, 2011 /PRNewswire/ -- Medallia, the global leader in software-as-a-service Customer Experience Management (CEM) solutions, today announced that Sandvik Coromant, the world's leading producer of tools for turning, milling, and drilling, has selected Medallia to power new initiatives in managing its major corporate customer relationships in the US. Sandvik Coromant partners with customers in the automotive, aerospace, die and mold, and general engineering...

2011-08-08 07:04:00

PALO ALTO, Calif., Aug. 8, 2011 /PRNewswire/ -- Attensity, the leading provider of text analytics solutions for Customer Experience Management (CEM), today announced the results of a new voice of the customer (VoC) survey titled "Voice of the Customer: Data-Based Analysis of Adoption and Optimization of VoC Initiatives." The survey, conducted by ThinkJar and sponsored by Attensity, offers a comprehensive look at the key factors determining the success of enterprise VoC deployments....

2011-07-26 07:00:00

PALO ALTO, Calif., July 26, 2011 /PRNewswire/ -- Medallia, the global leader in software-as-a-service Customer Experience Management (CEM) solutions, today announced the latest release of its Medallia Key Account Experience product. The solution has already helped many of the world's largest companies - including Pershing LLC, a BNY Mellon company, Sandvik Coromant, and Steelcase Inc. - achieve significant results. Medallia's Key Account Experience product is designed to help global B2B...

2011-07-25 12:51:00

PALO ALTO, Calif., July 25, 2011 /PRNewswire/ -- WHAT: Inside Pershing's Voice of the Customer Command Center WHO: Vice President of Quality Management at Pershing, Tim Keough, and Senior Director of Product Solutions at Medallia, Dan Lee. WHEN: Wednesday, July 27, 2011 at 10:00a.m. Pacific Daylight Time WHERE: Register for this webinar: http://viewpoint.customerthink.com/forms/ct-medallia - register Financial institutions lead other industries when it comes to the use of analytics....

2011-07-12 08:00:00

SAN FRANCISCO and TORONTO, July 12, 2011 /PRNewswire/ -- MarketTools, Inc., the leading provider of software and services for market research and enterprise feedback management, and AskingCanadians(TM), a full-service online data collection firm with an online research community of 160,000 Canadian consumers, today announced that AskingCanadians has adopted MarketTools® TrueSample® as its quality solution for all of its online consumer research. "As the...

2011-07-06 08:00:00

SAN FRANCISCO, July 6, 2011 /PRNewswire/ -- MarketTools, Inc., the leader in software and services for enterprise feedback management (EFM) and market research, today announced that Diebold, Incorporated, a global leader in providing integrated self-service delivery and security systems and services, has selected MarketTools CustomerSat to support its voice of the customer program. "Customer loyalty is a top priority for the company," said John M. Deignan, vice president and chief...

2011-06-28 08:00:00

LONDON and SAN FRANCISCO, June 28, 2011 /PRNewswire/ -- Kantar, the insight, information and consultancy division of WPP and one of the world's largest providers of on-line research, and MarketTools, the leader in software and services for market research and enterprise feedback management (EFM), today announced that they have formed a partnership, effective July 1, 2011, in which Kantar will roll out MarketTools® TrueSample® as its quality solution for...

2011-06-16 00:00:27

SHRM offers benchmark comparisons between an individual company's employee job satisfaction/employee engagement data and SHRM's benchmark database of U.S. employees. Seattle, Washington (PRWEB) June 15, 2011 The Society for Human Resource Management (SHRM), utilizing DatStat Inc.'s proven research technology platform, will provide organizations who conduct internal employee job satisfaction and engagement evaluations with the first real-time comparisons of an organization's performance...