Quantcast

Latest enterprise feedback management Stories

2011-06-16 00:00:27

SHRM offers benchmark comparisons between an individual company's employee job satisfaction/employee engagement data and SHRM's benchmark database of U.S. employees. Seattle, Washington (PRWEB) June 15, 2011 The Society for Human Resource Management (SHRM), utilizing DatStat Inc.'s proven research technology platform, will provide organizations who conduct internal employee job satisfaction and engagement evaluations with the first real-time comparisons of an organization's performance...

2011-06-08 08:00:00

SAN FRANCISCO, June 8, 2011 /PRNewswire/ -- MarketTools, Inc.®, the leader in software and services for enterprise feedback management (EFM) and market research, today announced that Philadelphia Insurance Companies (PHLY), a member of the Tokio Marine Group, has selected MarketTools CustomerSat(TM) for its voice of the customer (VOC) initiatives. MarketTools CustomerSat will be used as the transactional survey solution for Philadelphia Insurance's high-volume contact...

2011-05-25 08:00:00

SAN FRANCISCO, May 25, 2011 /PRNewswire/ -- Just in time for the summer travel season kicking off Memorial Day weekend, MarketTools, Inc., the leader in software and services for enterprise feedback management (EFM) and market research, has issued a study on travelers' flying experiences over the past six months, highlighting a number of sources of dissatisfaction with airlines. Topping the list of areas of passenger dissatisfaction is overall comfort aboard the plane (43 percent not...

2011-05-17 07:00:00

PALO ALTO, Calif., May 17, 2011 /PRNewswire/ -- What: Medallia Contact Center webinar with Forrester analyst Andrew McInnes When: Tuesday, May 24, 2011 at 10:00a.m. Pacific Time Register at: https://medallia.webex.com/medallia/onstage/g.php?t=a&d=807028595 Join Andrew McInnes from Forrester and Dan Lee from Medallia to learn how to implement a customer experience management (CEM) system that integrates and standardizes customer experience information across all contact center...

2011-05-13 08:00:00

SAN FRANCISCO, May 13, 2011 /PRNewswire/ -- MarketTools, Inc., the leader in software and services for enterprise feedback management (EFM) and market research, today announced that the company was named a finalist for a Stevie®Award in the "Most Innovative Company of the Year" category of the 2011 American Business Awards(SM). MarketTools was recognized for its continued innovation in both online market research and EFM, as evidenced by its next-generation EFM...

2011-05-12 07:00:00

PALO ALTO, Calif., May 12, 2011 /PRNewswire/ -- Medallia, the global leader in Software-as-a-Service Customer Experience Management (CEM) solutions, today announced that it has become a Founding Corporate Member and a Gold Sponsor of the Customer Experience Professionals Association (CXPA), a global industry trade group whose members are committed to creating and maintaining an overall positive customer experience. CXPA seeks to facilitate the professional growth of its members and...

2011-05-03 07:37:00

SAN FRANCISCO, May 3, 2011 /PRNewswire/ -- A recent survey of more than 500 decision makers shows that the IT role within small- and mid-sized businesses (SMBs) is evolving to include business development and day-to-day operations responsibilities. The survey, conducted by Zoomerang Online Surveys and Polls, provides a glimpse of how IT is managed among SMBs and offers a snapshot of cloud computing awareness and adoption. According to the survey, of the 78 percent indicating they have...

2011-04-14 08:00:00

SAN FRANCISCO, April 14, 2011 /PRNewswire/ -- With tax day looming, MarketTools, Inc., the leader in software and services for enterprise feedback management (EFM) and market research, has issued a study revealing that 81 percent of adults who have already completed their 2010 federal income taxes filed their returns electronically, up from 76 percent who e-filed for 2009. Those filers who paid an accountant or CPA to prepare their returns registered the highest satisfaction with their...

2011-03-30 10:06:00

SAN FRANCISCO, March 30, 2011 /PRNewswire/ -- MarketTools, Inc., the leader in software and services for feedback and market research, today announced the addition of Adaptive Role-based Reporting to its MarketTools CustomerSat enterprise feedback management (EFM) solution. With this new functionality, MarketTools CustomerSat delivers a customized, interactive view of customer feedback data, tailored to an employee's specific role, whether for the CEO who needs executive-level summaries,...

2011-03-11 08:00:00

SAN FRANCISCO, March 11, 2011 /PRNewswire/ -- MarketTools, Inc., the leader in software and services for enterprise feedback management (EFM) and market research, has been recognized as a "Hot" vendor in the 2011 Value Index for Customer Experience Management: Customer Feedback Management report. The Value Index report, compiled by Ventana Research, a benchmark research and advisory services firm, recognizes MarketTools for outstanding achievement in the seven categories evaluated in the...


Word of the Day
negawatt
  • A unit of saved energy.
Coined by Amory Lovins, chairman of the Rocky Mountain Institute as a contraction of negative watt on the model of similar compounds like megawatt.