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Latest enterprise feedback management Stories

2010-10-13 08:00:00

SAN FRANCISCO and RESTON, Va., Oct. 13 /PRNewswire/ -- MarketTools, Inc., the leading provider of software and services for market research and enterprise feedback management (EFM), and comScore, a global leader in measuring the digital world, today announced that comScore will use TrueSample to certify the consumer survey responses for clients that request TrueSample. "comScore is dedicated to delivering the highest quality research to its clients and TrueSample helps us meet the high...

2010-09-29 08:00:00

SAN FRANCISCO, Sept. 29 /PRNewswire/ -- MarketTools, Inc., the leader in software and services for enterprise feedback management (EFM) and market research, congratulates its customer, Barry Mainz of Wind River, for being named a "2010 1to1 Customer Champion" by 1to1® Media. Barry Mainz, chief operating officer of Wind River, was one of only 15 executives recognized for being customer-centric leaders who understand that engaged customers make a positive impact to a...

2010-09-10 08:00:00

SAN FRANCISCO, Sept. 10 /PRNewswire/ -- Webinar on The Economics of Customer Experience: New Study Reveals the Secrets, presented by MarketTools, Inc., the leading provider of software and services for enterprise feedback What: management (EFM) and market research Thursday, September 16, 2010 at 11:00 A.M. EDT / When: 8:00 A.M. PDT Where: Register here:...

2010-09-09 08:00:00

SAN FRANCISCO, Sept. 9 /PRNewswire/ -- Webinar on Transforming Feedback into Profits: Best Practices for Capturing and Acting on Voice of the Customer (VOC) Feedback in the Contact Center, presented by MarketTools, Inc., the leading provider of software and services for enterprise feedback What: management (EFM) and market research. Tuesday, September 14, 2010...

2010-08-19 13:09:00

SAN FRANCISCO, Aug. 19 /PRNewswire/ -- Webinar on Voice of Customer Best Practices: Leveraging Customer Feedback as an Enterprise Asset, presented by MarketTools, Inc., the leading provider of software and services for enterprise What: feedback management (EFM) and market research When: Wednesday, August 25, 2010 at 2PM EDT / 11:00 AM PDT Where:...

2010-08-17 08:00:00

SAN FRANCISCO, Aug. 17 /PRNewswire/ -- MarketTools, Inc., the leading provider of software and services for market research and enterprise feedback management (EFM), today announced the addition of five industry-leading companies to its TrueSample Quality Council, joining a select group of other market research industry leaders under the common goal of markedly improving sample and research quality. The addition of these five companies - Capital One, e-Rewards, Samsung Electronics,...

2010-08-03 08:00:00

SAN FRANCISCO, Aug. 3 /PRNewswire/ -- MarketTools, Inc., the leader in software and services for enterprise feedback management (EFM) and market research, today unveiled its vision for the future of EFM with the announcement of the latest major release of the company's flagship EFM solution, MarketTools CustomerSat. MarketTools' vision outlines a new standard for the future of EFM - a standard that empowers organizations to optimize the customer experience by listening, analyzing, and...

2010-07-29 08:00:00

SAN FRANCISCO, July 29 /PRNewswire/ -- MarketTools, Inc., the leader in software and services for enterprise feedback management (EFM) and market research, today announced that Rod McGeary has joined its Board of Directors. McGeary brings to MarketTools more than 30 years of executive management experience across a wide range of business environments, including high-growth technology companies and large, global consulting services organizations. McGeary joins a Board of Directors with...

2010-07-14 08:00:00

SAN FRANCISCO, July 14 /PRNewswire/ -- MarketTools, Inc., the leader in software and services for Enterprise Feedback Management (EFM) and market research, today announced that they have entered into a strategic partnership with West Interactive, a leading provider of hosted and managed automated customer contact solutions, to offer Insight Customer Intelligence, West Interactive's customer survey solution. Insight Customer Intelligence enables contact centers to boost customer loyalty and...

2010-07-08 07:00:00

MENLO PARK, Calif., July 8 /PRNewswire/ -- What: The web can be a powerful channel to tap into the voice of the customer (VOC). Join Medallia and a guest host from Forrester Research Inc., to learn how to improve customer web experience end-to-end, using the power of customer feedback to drive web sales, lower churn, and increase web customer satisfaction and profitability. When: Wednesday, July 14, 2010 at 11:00 AM Pacific Time Where: Register to attend "Improving Customer Web...


Word of the Day
grass-comber
  • A landsman who is making his first voyage at sea; a novice who enters naval service from rural life.
According to the OED, a grass-comber is also 'a sailor's term for one who has been a farm-labourer.'